# CatapultEMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CatapultEMS the right Emergency Notification solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168898/CatapultEMS/reviews --- CatapultEMS 4.7 (28) [View alternatives](https://www.capterra.com/p/168898/CatapultEMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of CatapultEMS Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews SB Shannon B Executive AssistantEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall the years that we have been using Catapult I have been so impressed with their customer service and how quickly they act to implement needed changes.“ October 22, 2021 DC Dawn C Technology DirectorEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “We are also sent the wrong training for staff so that caused a lot of confusion.“ October 21, 2021 RR Roger R Assistant SuperintendentEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “The ease of use and the amount of information we can gather in a mtter of minutes“ October 21, 2021 DC Dawn C Technology DirectorEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “The data integration alone was top notch and much easier to work with than other companies.“ October 21, 2021 AG Alex G Network AdministratorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Love their new app much easier to navigate and initiate an Emergency response.“ October 26, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rauna F. Assistant Superintendent Education Management Used the software for: 2+ years ### "Customer Service is Top Notch" October 29, 2021 5.0 I have been very satisfied with the experience with Catapult. The company and the people they employee are the best. Pros The support team is amazing and always there to help you in a time of need. Cons There is really nothing that I don't like. Review Source Response from CatapultK12 December 2, 2021 We love to hear this! Thank you for your feedback and we are so happy CatapultEMS is working out great for your district! RR Roger R. Assistant Superintendent Education Management Used the software for: 2+ years ### "Catapult EMS COVID-19 " October 21, 2021 5.0 It has been positive and we willcontinue to use as needed and required Pros The ease of use and the amount of information we can gather in a mtter of minutes Cons It is a failry new program that was created to address COVID issues. we had some isswues in the beginning with the tecting component for notifications. Alternatives considered [LobbyGuard](https://www.capterra.com/p/78770/Visitor-Management-System/)[Raptor VisitorSafe](https://www.capterra.com/p/111900/Raptor-vSoft/) Reason for choosing CatapultEMS Ease of use and compatibilityu to our exising CATApult EMS program for Emergency Mangaement systems. Same data prepopulation Review Source Response from CatapultK12 November 1, 2021 We are happy to hear this, Roger! Thank you for leaving your feedback and sharing your experience with CatapultEMS! AA Arlene A. Consolidated Applications Coordinator Education Management Used the software for: 2+ years ### "Dunsmuir High" October 21, 2021 2.0 Very frustrating trying to get the apps to work to talk to other staff members without having to put in passwords every time - how does one remember those in a panicky situation! So we have switched this to a different company. Pros The concept was good, and we liked the website component so we thought the 2 together would be great. Cons The cell phone apps did not work right. We couldn't communicate with eachother during drills or actual incidents because password were difficult. Review Source Response from CatapultK12 October 29, 2021 Thank you for providing feedback and letting us know what your experience has been like. It is our goal to make sure efficient, fast communication is taking place and is easy for your team to use. We hope in the future you will reconsider our app as we make fixes to these concerns! KN Karalei N. Founder & COO Primary/Secondary Education Used the software for: 2+ years ### "CatapultEMS" October 26, 2021 4.0 We have confidence that our staff will receive alerts and emergency messages in a very timely manner without lag. Our staff has learned easily to log in and account for themselves and students. The tip/bullying/alert piece for anonymous reporting works very well for communications between staff and both students and/or parents. Pros This is very useful for informing a large group of people of special alerts or emergencies. It's great to get them both on your phone and your computer. Cons It's quite a task to train new users every year, but that would likely be the same with all. We do wish that there was a direct messaging option rather than sending a link. Finally, we wish that we could remain logged into the ap on the phone as logging in takes additional time. The classroom lists are difficult to maintain as up-to-date throughout the year. Reason for choosing CatapultEMS Comprehensiveness and cost. Review Source Response from CatapultK12 December 3, 2021 Thank you for your feedback on CatapultEMS! We really appreciate you letting us know how things have been working for you and your district! Please don't hesitate to reach out to support@catapultems.com so that we can assist in getting trainings easier for your new users as well as address any other concerns! VR Verified Reviewer Assistant Principal - Teacher Education Management Used the software for: 1-2 years ### "A very valuable tool which is highly supported." March 5, 2018 4.0 It has allowed us to upgrade our Emergency response to be more efficient in getting the word out to all members of our community quickly and effectively. Pros The items that I like most about this software are that it allows you log in via your google log in which makes it easier, it has excellent customer support in that they will respond very quickly to any needs including onsite training. They will respond to any alerts and make sure that everything is okay. In addition, it is valuable that we have the ability to connect with 1st responders. They will work with your current SIS to get everyone into the system and then will be able to provide for you class lists during anytime of the day helping you to account for students. There is a central map to locate where everyone is at when they check in. Cons The struggles with the software are that it is still relatively new so there are a few bugs that they are working out. When we started it was a challenge making sure that the data was properly recorded from the SIS. When we first engaged the software we though there would be more templates related to the emergency information that needs to be provided in the system. There is some and it is helpful but there was the hope that there would be more resources available. The fact that very few First Responders are aware of the software makes it more challenging to make the connections necessary to make it work to its optimum. Review Source TN Tina N. Administrative Analyst Airlines/Aviation Used the software for: 1-2 years ### "Dependable Software" October 21, 2021 5.0 We are looking forward to continuing this software because of its dependability. Pros This software is user friendly for everyone while ensuring that information gets from Point A to Point B in a timely manner. Employees appreciate that this software does not reveal the identity of the person reporting to make this more comfortable for everyone to use. Cons Cannot think of a negative thing so far. Review Source Response from CatapultK12 October 29, 2021 We are happy to hear, Tina! Thank you for your feedback. KR Kimberly R. Administrative Assistant Education Management Used the software for: 6-12 months ### "Fantastic Tool for schools" October 26, 2021 5.0 I honestly felt the first time the site safety team came together via a zoom meeting with our introduction to this program, I felt it was rushed and we were unable to get a firm grip of it. I understand many factors were at play along with a strict time-line but I think it presented a bad taste at first for many of the newcomers. Other than that, everyone that I have come into contact with have been amazing and extremely helpful. We are still learning our way to become extremely proficient, but we will get there. Pros We wanted a software program that allows communication between EMS, Police, Fire, with the Administration and potentially the teachers themselves all the while taking accountability of the whole student body and their present locations. This program does just that. Getting used to this type of communication with up to 150 people is a bit difficult and with time, we are getting used to it and maneuver quickly, but just like everything else that is new, it just takes time to become well versed applying it. This is an extremely useful tool and I sincerely hope to never have to use outside of a drill. If the unlikely event ever happens, I am extremely thankful we have this. Cons The features are so compact when using it on the phone and the map should be able to expand in some way other than inside that little box. Reason for choosing CatapultEMS The program was the closest to what the District wanted with a price point that was the cherry on top. Review Source Response from CatapultK12 November 1, 2021 Thank you, Kimberly! This is great feedback for us and we are so happy to hear the communication between stakeholders is working the way it should be! Our CatapultEMS app has had some major changes and we encourage you to test it out when appropriate. MR Megan R. Admin Asst Education Management Used the software for: 1-2 years ### "#1 Product for Safety in Education " May 4, 2023 5.0 10/10 all around. Especially their customer service! Pros For me, I use it the the "back of the house" and the simple fact that it can be at your finger tips when an emergency or drill happens on a school campus is the best win for us! Cons The con for us is not the actual product, but the end user, some of our teachers still have not tried to use it and its hard because its "new tech" so older generation have a hard time wanting to move away from radios and paper. Review Source CT Claudia T. Director of Student Affairs Education Management Used the software for: 6-12 months ### "One system " October 21, 2021 5.0 We loved everything about Catapult, especially the way in which they helped us streamline all our safety procedures. Before we had a binder, green and red cards, walkies, announcements, and tons of emails when we did safety drills. Now it's in one system! Pros The most impactful feature is communication between the safety team and the rest of the staff. We can send quick messages and updates. Catapult was easily integrated with our student information system and the self-paced tutorials were easy to navigate and understand. Cons We love everything about his product and honestly can't think of how to improve it at this time. Review Source Response from CatapultK12 November 1, 2021 Thanks so much, Claudia! We are thrilled to hear how much you are loving CatapultEMS! VR Verified Reviewer Help Desk Support Technician Computer Software Used the software for: 2+ years ### "CatapultEMS Web Design" June 13, 2019 5.0 Pros I like that you can save portions of a page and hide them without having to type in code to hide it. So you could activate it when needed and hide it when it "expires". The ease of adding alt text to images. Cons It is confusing at first. You really need training to get started. I design websites and was confused. Once I had a little training, it became easier. If you have multiple sites you have to figure out which one you need to get into it. Review Source SG Sarah G. Communications and Safety Specialist Education Management Used the software for: 2+ years ### "Great customer service, easy to use" October 22, 2021 5.0 We use it regularly with tip reporting, and less frequently with drills, holds, etc. It's relatively easy to pick up for new staff members. Pros CatapultEMS staff are always working to improve the software, and it shows. Just in the past two years, there have been some great improvements that make it even easier to navigate/use. Cons Sometimes the app can be slow for users during drills when everyone is on their cell phone accounting for students. This is a limitation of anything using cellular data/wifi. Review Source Response from CatapultK12 November 1, 2021 Thank you for your feedback! This is excellent to hear! Our CatapultEMS app has gone through some major updates and we encourage you to give it another go! MF Maria F. CBO Education Management Used the software for: 1-2 years ### "Great Program" October 21, 2021 5.0 We have an easy to use website that can be updated quickly and we can send information to all of our parents quickly! Pros I love our website and the ease of use! Cons I would like there to be more integration with our other programs Review Source Response from CatapultK12 October 29, 2021 Thank you for your feedback, Maria! We are happy to hear you are loving your website! Please reach out to our support team at support@catapultK12.com and let us know which programs you are looking to see integrate with your website! Happy to help. CG Craig G. Superintendent Education Management Used the software for: 2+ years ### "CatapultEMS - Worth its Weight in Gold" August 3, 2021 5.0 CatapultEMS is a great product and the company is top tier Pros Easy Use and Customer Support is great. They do whatever we ask and suggest things we never even think of Cons I guess if i have to say something it would be NOTHING Reason for choosing CatapultEMS Customer Service is the best!!! Review Source Response from CatapultK12 September 3, 2021 Great to hear! Thank you for providing your feedback and we hope you continue enjoying your EMS! SB Shannon B. Executive Assistant Education Management Used the software for: 2+ years ### "User friendly EMS" October 22, 2021 5.0 Overall the years that we have been using Catapult I have been so impressed with their customer service and how quickly they act to implement needed changes. It is top quality service for an affordable price. Pros As a trainer, I appreciated how user-friendly the software was. Even the lowest level tech employee was able to learn and use the system as intended. Cons In the early stages, we had the system crash when we really needed it. Thankfully, Catapult was super responsive and they figured out the problem and fixed it, we haven't had that issue since! Review Source Response from CatapultK12 November 1, 2021 Thank you for your feedback, Shannon! This is wonderful to hear! Our goal is to make sure our solutions do what they are intended to do and that we provide fixes as soon as possible as needed. YP Yvonne P. secretary Education Management Used the software for: 1-2 years ### "Great Program" August 30, 2021 5.0 Love it. Pros Ease of use, efficiently manipulate lists Cons I was not responsible for cost of software Review Source Response from CatapultK12 September 3, 2021 Thank you for providing feedback on your EMS! We are happy to hear it is running smoothly for you and is easy to use! NW Nicole W. Administrative Assistant Education Management Used the software for: 6-12 months ### "EMS Review" August 3, 2021 5.0 Very good. Pros Simple and fast to use. It immediately reported any red flags to administration. Cons Some staff had a hard time understanding how to log into it daily. Review Source Response from CatapultK12 September 3, 2021 Thank you for providing your feedback and letting us know some of your staff were having a hard time logging in. We want to make sure this does not remain an issue if it has not yet been resolved. Please reach out to us at support@catapultems.com if this is still an issue. We are here to help! WA Ward A. Superintendent Education Management Used the software for: 2+ years ### "Getting Started" July 29, 2021 5.0 We hope to not ever have to use the system, but want to be ready if needed. We plan on doing table top drills, then live drills this coming year using the system Pros The onboarding implementation was smooth. The training was comprehensive Cons It takes some time getting use to and understanding all the features because it does so much. This is not a bad thing, just the learning curve Review Source Response from CatapultK12 September 3, 2021 Thank you for providing your feedback! We agree with you there; no emergencies would be excellent, but it's always great to be prepared! LO Linda O. Marketing Director Education Management Used the software for: 6-12 months ### "Quick & Easy Mass Communication" August 16, 2021 5.0 They have excellent customer service. On a scale of 1 to 10, their customer service is an 11. If ever I need help, they are quick to respond and resolve. Pros It is easy to use and part of their larger suite of products offered. I've used other systems that need a lot more training and aren't as user-friendly. Cons Compared to the antiquated app that we used before, I can't think of anything that needs improvement right now. I'm still also fairly new at using this. Review Source Response from CatapultK12 September 3, 2021 Great to hear! Thank you for taking the time to let us know how your EMS is working for you! GG Gabriel G. System Administrator Education Management Used the software for: 1-2 years ### "Decent product, lousy integration" November 2, 2021 3.0 Pros End users are able to use the software just fine. Cons Integration with other Catapult products is poor to non-existent. We have to have separate uploads to put users into each product. Review Source Response from CatapultK12 December 3, 2021 Thank you for your feedback on CatapultEMS! For any concerns regarding integration and/or the overall user experience, please reach out to support@catapultems.com. Our support team is happy to help answer any questions and create a better customer experience for you! PB Purnia B. Business Services Representative Education Management Used the software for: 2+ years ### "Educational User" October 21, 2021 5.0 Very informative software. Pros The quick communication and the accessibility. Cons Getting it to work on our phones was a bit difficult until the representative came out and showed us how to upload it. Review Source Response from CatapultK12 November 1, 2021 Thank you for your feedback, Purnia! We really appreciate you sharing your experience with us! AC Aaron C. Technology Coach Education Management Used the software for: 2+ years ### "CatapultEMS" October 22, 2021 5.0 Pros It makes it easy to get the notifications of an emergency out to all of the staff. Cons It would be nice if the program pulled information from our SIS to know which students are already marked absent that day. Review Source Response from CatapultK12 December 3, 2021 Thank you, Aaron! We appreciate your feedback and we are glad to hear emergency notifications are effective at your district! We encourage you to reach out to support@catapultems.com for any questions or concerns so that we can work towards making your customer experience even better! DC Dawn C. Technology Director Education Management Used the software for: Less than 6 months ### "Esay Setup/Easy to Use" October 21, 2021 5.0 I think overall we have had a positive experience. The Catapult staff were great to deal with and they tried to answer all of our questions. I like this product better than others we have had as is it easy to use both on the Technical side and the User side. The data integration alone was top notch and much easier to work with than other companies. Pros CatapultEMS is very easy to use from a user stand point. It was also pretty easy to setup on the technical side of things. As the technical person for our facility I really appreciated how flexible their data import process was. Cons None of us were a fan of the training. It was boring and long. It could be scaled down a bit as some of the items seemed repetitive. We are also sent the wrong training for staff so that caused a lot of confusion. Reason for choosing CatapultEMS Our SRO liked the product and what was presented to him about Catapult. Review Source Response from CatapultK12 November 1, 2021 Thank you so much for your feedback on CatapultEMS! We are happy to hear it is easy to use and we appreciate you letting us know about our training! AG Alex G. Network Administrator Education Management Used the software for: 2+ years ### "Catapult EMS Ease of Use" October 26, 2021 5.0 Great Support team during Emergencies. Pros Love their new app much easier to navigate and initiate an Emergency response. Every second counts during an emergency and the new app allows users to perform multiple functions from the home page of the app. Cons No Cons that I could think of for Catapult. Review Source Response from CatapultK12 November 1, 2021 Thank you for your feedback, Alex! It is so great to hear you love the new app and that it is easy to use! You're so right - every second counts during an emergency! KR Karina R. Admin Assistant Primary/Secondary Education Used the software for: 2+ years ### "Catapult Review" November 5, 2021 5.0 Pros Ease of purchase and great customer service Cons There are currently no complaints from me Review Source Response from CatapultK12 December 2, 2021 Thank you for your feedback, Karina! We love to hear CatapultEMS is working great for your district! Our customer service team is always happy to help when needed! LA Liliane A. Admin. Asst., Business Services Education Management Used the software for: 2+ years ### "CatapultEMS Review" October 26, 2021 5.0 I've had nothing but a positive experience. Pros User friendly. Fast & effective. Great safety tool with immediate connections with ease. Cons Only set up & that's done for us. Just a matter of gathering names, emails, phone numbers, etc. There's nothing negative that I can think of. Review Source Response from CatapultK12 November 22, 2021 Thank you for your feedback! We are so happy to hear EMS has been an effective and easy tool for your staff and district! Similar Products Featured ## Related categories [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[EMS](https://www.capterra.com/ems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.