Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

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About SecureTide

Spam and virus protection software that analyzes your email history and gives you a daily spam report.


SecureTide Features

  • Allow / Block List
  • Audit Log
  • Email Archiving
  • Email Recovery
  • Email Routing
  • Encryption
  • Fraud Detection
  • Quarantine
  • Reporting & Statistics
  • Spam Filter

SecureTide Reviews Recently Reviewed!


Capterra loader

Fantastic hosted spam filter with phenomenal support

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First off, Appriver's support is top notch. They are fantastic!

The platform itself just works. Since it is hosted, the SPAM never even touches your mail server, reducing overhead and bandwidth, along with unwanted SPAM and Viruses. The online tools make it super easy to administer your account and share access and control with other users in your organization. Their reseller program for MSPs is great and has a central console where you can administer all of your clients from a single pane of glass.

Cons: There is constantly work being done on the UI and on the back-end. While this can also be a big advantage, often times there are UI bugs or weird quirks that require reaching out to support. (But since their support is fantastic, it's rarely a show-stopper.)

Overall: One of the best in the business. Appriver's customer support is what really stands out among the competition.

Best anti spam service ... period.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. Unbelievable, but true. Being cloud hosted means the your server is not doing all the work and your bandwidth is not tied up. Want to take your email server offline for a few hours to do maintenance? Not a problem. AppRiver will store your email until the server returns online. In a disaster recovery mode, this would be invaluable. They can hold your email for days if needed. Their support is over the top. Response time is in minutes, not hours. Could not imagine email without it.

Cons: Can't say that I've ever had a bad experience with them. The product is constantly evolving and sometimes that can be a challenge finding where someone got moved. Seems like that is the new normal for everything and not just App River.

Overall: a very well rounded spam filter. I don't have to worry about my servers getting overloaded or bandwidth eaten up with a spam attack.

AppRiver

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Appriver is a very easy product to manage and use.

Cons: The only con I can think of is it is sometimes hard to find emails. They are sometimes listed in different areas depending on the reason they were blocked.

Overall: I like the software very much

Capterra loader

Good Spam Filtering. Reliability of their systems is a problem as of late

Oct 01, 2018
2/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to setup. Filter spam, virus's and malware very well.

Cons: Currently their system seems to be over committed. Unannounced hardware upgrades brings your inbound email flow to a halt for up to two hours when we are receiving time sensitive email orders and voicemail-emails. Has happened a four times over past couple months. Email will also stop flowing for 5 or 6 minutes randomly through the day.

Status page all shows up when email stops flowing so that is clearly not an automated status system. It will be your job to monitor their servers :/ as their customer service, when first speaking with, will tell you there is nothing wrong in their system. That is until you insist they look.

Until they solve their internal system problems, and they start committing to communication with customers about maintenance, I would be very hesitant about recommending them.

Overall: Great at first, awful as of late. Actively looking for a replacement service.

Okay but not great

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Setup was extremely easy with the guides; provided detailing exactly what changes needed to be made to get mail flowing through their servers first. Price is definitely worth the money. It's better to be safe than get all your financial data hacked.

Cons: They have had a couple outages but honestly, I didn't mind. I think they just need to upgrade their server.

really effective software

Apr 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: pretty effective, consistently reliable in filtering out harmful or spam email. no worries about viruses/trojans at all

Cons: sometimes issues with configuring time that reports are sent, but its constantly improving and its just a really good software

Appriver works well, but has some pain points

Feb 09, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It stops the vast majority of SPAM and malicious email. It does the job well, has a simple to use portal, and allows easy whitelisting of friendly emails.

Cons: There have been several times where a non-forwarded email from someone in the same organization (also using appriver) have gotten caught in the mail filter. There was nothing suspicious about it, no external links, or any of that. I've also experienced some other

Capterra loader

Email messages are sent through the SecureTide servers; These use detection methods that are constan

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It intercepts junk mail and viruses before they reach the inbox or servers. Great support, questions are answered almost immediately by informed support personnel

Cons: Can't configure time of day for daily spam reports (works fine for Eastern/Central time, but inconvenient for our European staff.

Overall: I got rid of all the junk mail. They send me the good mail directly to my inbox.