# Darktrace Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Darktrace Software - reviews, pricing plans, popular comparisons to other Cybersecurity products and more.

Source: https://www.capterra.com/p/168955/Darktrace/pricing

---

# 

 Darktrace Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Darktrace

## What is Darktrace?

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting organizations from unknown threats using its proprietary AI that learns from the unique patterns of life for each customer in real-time. The Darktrace ActiveAI Security Platform™ delivers a proactive approach to cyber resilience with pre-emptive visibility into security posture, real-time threat detection, and autonomous response – securing the business across cloud, email, identities, operational technology, endpoints, and network. Breakthrough innovations from our R&D teams in Cambridge, UK, and The Hague, Netherlands have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world who protect nearly 10,000 customers across all major industries globally.

## What is Darktrace used for?

[Cybersecurity](https://www.capterra.com/cybersecurity-software/)[Network Security](https://www.capterra.com/network-security-software/)[Cloud Security](https://www.capterra.com/cloud-security-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Darktrace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.darktrace.com&name=Darktrace)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Darktrace

4.5 (20)

VS.

[4.5 (241)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/)

Starting Price

Contact vendor

Starting Price

$395

Other, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (20)

Ease Of Use

4.5 (2,512)

Value For Money

3.9 (17)

Value For Money

4.6 (1,792)

Customer Service

4.4 (16)

Customer Service

4.7 (1,456)

## Darktrace alternatives

Highest Rated

[4.9 (337)](https://www.capterra.com/p/233248/Hoxhunt/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Malwarebytes for Business](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)

[4.7 (2,512)](https://www.capterra.com/p/251770/Malwarebytes-for-Business/reviews/)

Starting price

$69.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/251770/Malwarebytes-for-Business/)

[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

[4.7 (1,169)](https://www.capterra.com/p/151915/ESET-Endpoint-Security/reviews/)

Starting price

$396.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/151915/ESET-Endpoint-Security/)

[Cloudflare](https://www.capterra.com/p/155191/Cloudflare/)

[4.7 (515)](https://www.capterra.com/p/155191/Cloudflare/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/155191/Cloudflare/)

[View all alternatives](https://www.capterra.com/p/168955/Darktrace/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Threat Response

4.6 (8)

112.50% of 8 reviewers that rated this feature as important or highly important

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Real-Time Monitoring

4.8 (4)

125.00% of 4 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

Real-Time Notifications

4.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

AI/Machine Learning

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Two-Factor Authentication

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Extra layer of security that requires not only a password and username but also something specific to that user

Whitelisting/Blacklisting

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Control system access and/or deliverability for applications and email addresses

Darktrace 57 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on everything that happens within the system or network

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Automatically identify and flag unusual behaviors and malicious software

Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox

Application programming interface that allows for integration with other systems/databases

Identify and respond to security threats to developed applications

Track visitors'/audience's responses across web pages and other optimized content

Track and analyse user behavior within a system or network

Identify and respond to security threats to cloud applications

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Protect sensitive data for digital privacy

Graphical representation of data

Receive and/or send email notifications for urgent updates, requests, or other information

Use filters to process, organize and categorize emails to identify spam, malware and other unwanted messages

Track status, assign actions, and control access to systems for devices within the organization

Protect users working remotely and provide secure environments for personal devices to access company programs

Investigate security threats and validate malicious activity

A chronological record of actions or occurrences within a network, software, or process

Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Identify and alert about security breaches by third parties

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Observe and track the demand, usage, progress or quality of a system, product, or user

Process and analyze human language in text or audio form

Set up and configure network resources to make them accessible for authorized users, devices and servers

Arrange tasks based on the level of priority or urgency

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Analyze potential risks across the organization

Initiate collection and analysis of known risks

Systematic evaluation of the security of a company's overall security system and situation

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Information to prevent, understand and identify cyber threats

Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats

Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm

Extra layer of security that requires not only a password and username but also something specific to that user

Discover patch statuses and vulnerabilities

Control system access and/or deliverability for applications and email addresses

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (20)

4.4

Based on 20 reviews

## Pricing

Value for money

3.9 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.9 (17)

3.9

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (16)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (16)

4.4

Based on 16 reviews

## User reviews

Overall rating

4.5

Based on 20 reviews

Filter by rating

5(11)

4(9)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AO

Alvin O.

Cyber Security Specialist

Information Technology and Services

### "machine learning-powered threat detection that scales security operations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 29, 2025

Better threat detection, minimized email phishing threats, and enforced security policies effectively throughout the network.

Pros

Real-time monitoring identifies anomalies in time, email encryption secures communications, and policy control enforces compliance.

Cons

Setup is complicated and assistance is behind on sophisticated troubleshooting, it causes big issues sometimes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Alex C.

IT MANAGER

Logistics and Supply Chain

### "DARKTRACE - A network helper"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 5, 2025

It is a great product that helps to shut down issues on a network before they become a problem that might be catastropic.

Pros

It is a great tool for identifying threats to the network that would otherwise cause a major issue for us.

Cons

The dark interface makes it look really dated and is not great for reading / looking at the information

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Christian B.

Head of IT Operations and Security

Construction

### "Pricey, but worth the moeny"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 26, 2025

Darktrace provides great functionality and has strong customer focus, with regular meetings with customer success manager, which combined has led to an overall great impression of both their products and their team.

Pros

Darktrace is innovative, constantly evolving and adapting to changes within the IT security sphere. Their EMAIL module is probably one of the best in the market, with a great AI based approach to filtering unwanted emails.

Cons

Darktrace can be a bit pricey and in the upper price segment of it's product range. Prices however can to some extent be negotiated, especially if you use a larger portion of their portfolio.

Alternatives considered

[Cortex XDR](https://www.capterra.com/p/175139/Traps/)

[CheckPoint](https://www.capterra.com/p/252289/CheckPoint/)

Reasons for choosing Darktrace

Darktrace is vendor independent and it works with any kind of network component you may already have.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GS

Giovanni S.

Cybersecurity Analyst

Computer & Network Security

### "IDS ideale per la sicurezza informatica"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 26, 2025

Ottimo prodotto per la protezione in tempo reale contro le minacce informatiche, dotato dell'intelligenza artificiale self-learning. Tuttavia, alcune funzionalità avanzate, come la reportistica, potrebbero essere migliorate.

Pros

Segnala i comportamenti anomali in tempo reale.

Cons

Non ha una funzionalità di reportistica.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Joshua H.

Construction Services Manager

Construction

### "Darktrace support is amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 8, 2024

We used Darktrace at my last company. We switched to Darktrace after a previous employee attempted to steal some data. The Darktrace sales team was great and gave us plenty of time to fully test the product. Once we fully switched to Darktrace the service was fantastic. Any time we needed help investigating unusual activity or creating a report they would help. I would highly recommend Darktrace to any organization that is concerned about data security.

Pros

The support is hands down the best part of Darktrace. We had several questions using the software and support was always quick to respond and always gave great answers. If they did not know a solution right away they always followed up in a timely manner.

Cons

The cost was the biggest downside, but we learned you get what you pay for. Darktrace ended up being worth the money.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ET

Erik T.

Systems and Security Architect

Education Management

### "AI machine learning with models and advanced search capabilities"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 20, 2024

Great - but when we lost our main support person a year ago (She was promoted), it's been a small bit more tedious to get answers immediately. Cybersec is a fast world.

Pros

Advanced Search lets us dig into the exact 5W's. It also lets us recreate packet captures for network troubleshooting. The iOS app is great and lets us remotely get notified and handle any manually required situations that do not fall under our autonomous scope of actions.

Cons

The app has had a few bugs in the past, but is working great now. I wish we could do even more with the app - like advanced search capabilities to help diagnose while on the move.

Reasons for choosing Darktrace

Ease of use, helpful troubleshooting, great support, fantastic demo, top notch customer support, actionable protection.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gideon A.

Information Security Analyst

Banking

### "Darktrace Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

May 30, 2023

Pros

Rapid Time for Detection and Response: Darktrace's real-time threat detection and response capabilities assist my organization in shortening the period of time needed to identify and address cyber attacks. My Security team can avert possible harm and condense the scope of a security incident by quickly responding to risks when they are first identified.

Cons

False Positives: Like any cybersecurity solution, Darktrace could produce false positive alerts, which are signals that seem to indicate a potential threat but actually turn out to be harmless. It may be necessary to continuously monitor and modify the solution to prevent false positives while making sure that actual threats are accurately detected.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PE

Patrick E.

IT Security Manager

Hospital & Health Care

### "NDR with a lot of potential"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

January 13, 2023

Very responsive and good people to work with. The product has a ton of potential, especially if you worth within their eco-system.

Pros

It provided a lot of information about the network which was unknown before. The UI is nice and being able to see raw network logs is useful.

Cons

The biggest issue was that it does not do very good for anything other then it's model breach detections. Trying to use it to troubleshoot or monitor other network related things isn't very effective. After years of tuning, it was still very false positive prone and got to the point were it was hard to not ignore the alerts from it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OR

Orlando R.

IT Technician

Construction

### "Best Email Spam Filter"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 18, 2022

Pros

It has reduced a number of spam emails we received that might compromise our data and network in the organisation, once opened without analysing. DarkTrace uses AI to make decisions, and all held emails will have a description or reason for that action.

Cons

Sometimes it quarantines important emails when the sender is new and requires manual action to move the emails to inbox. But with learning exception, in time it will make better decisions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SI

Sandor I.

CISO

Telecommunications

### "Know what is out there!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 21, 2021

Helps our SOC with their day to day business.

Pros

Real time overview of what anomalies are happening on the network! Looks at our email environment as well and generates nice management reports.

Cons

Takes a lot of tweaking to set it up according to your specific needs

Reasons for choosing Darktrace

Darktrace gave us the feeling that we did actually see things. other products did not report that much. The vendors claimed they only show stuff when it is relevant.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/168955/Darktrace/reviews/)

Popular comparisons

[CrowdStrike vs Darktrace](https://www.capterra.com/compare/147662-168955/CrowdStrike-Falcon-vs-Darktrace) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)