# Darktrace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Darktrace the right Cybersecurity solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168955/Darktrace/reviews --- Darktrace 4.6 (21) [View alternatives](https://www.capterra.com/p/168955/Darktrace/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Darktrace Ease of use 4.0 Customer Service 4.4 ## Pros and Cons in Reviews DS David S PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial. “Augmented Intelligence: saves up to 92% of your security analysts' time“ September 17, 2021 CB Christian B Head of IT Operations and SecurityConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Darktrace can be a bit pricey and in the upper price segment of it's product range.“ February 26, 2025 Lasantha T ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Interfaces are nice and provide detailed view of incidents.“ September 15, 2020 Lasantha T ManagerFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “It needs improvements on reporting capabilities. When you cannot centrally log traffic cost will be higher since each and every location need separate appliance.“ September 15, 2020 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gideon A. Information Security Analyst Banking Used the software for: 2+ years ### "Darktrace Review" May 30, 2023 5.0 Pros Rapid Time for Detection and Response: Darktrace's real-time threat detection and response capabilities assist my organization in shortening the period of time needed to identify and address cyber attacks. My Security team can avert possible harm and condense the scope of a security incident by quickly responding to risks when they are first identified. Cons False Positives: Like any cybersecurity solution, Darktrace could produce false positive alerts, which are signals that seem to indicate a potential threat but actually turn out to be harmless. It may be necessary to continuously monitor and modify the solution to prevent false positives while making sure that actual threats are accurately detected. Review Source CB Christian B. Head of IT Operations and Security Construction Used the software for: 2+ years ### "Pricey, but worth the moeny" February 26, 2025 5.0 Darktrace provides great functionality and has strong customer focus, with regular meetings with customer success manager, which combined has led to an overall great impression of both their products and their team. Pros Darktrace is innovative, constantly evolving and adapting to changes within the IT security sphere. Their EMAIL module is probably one of the best in the market, with a great AI based approach to filtering unwanted emails. Cons Darktrace can be a bit pricey and in the upper price segment of it's product range. Prices however can to some extent be negotiated, especially if you use a larger portion of their portfolio. Alternatives considered [Cortex XDR](https://www.capterra.com/p/175139/Traps/)[CheckPoint](https://www.capterra.com/p/252289/CheckPoint/) Reason for choosing Darktrace Darktrace is vendor independent and it works with any kind of network component you may already have. Review Source Peter B. vCISO Hospital & Health Care Used the software for: 6-12 months ### "great GUI and rich in threat intelligence / removing false positives and focusing on malicious activity" April 15, 2026 5.0 I used as a MSP for a customer who had this. the Experience was good, but i was not involved in the configuration. the solution is a high end tool for detections and you dont need a manual to use this. Pros The GUI is really good and helps focus attention where required. It filters out the nose and focuses on true malicious activity in the main part reducing false positives. It is a high end product in detections Cons it's capabilities in actually blocking anything are lacking, but the solution can integrate with other toolsets to help. it is more IDS than IPS on a very high level Review Source AC Alex C. IT MANAGER Logistics and Supply Chain Used the software for: 6-12 months ### "DARKTRACE - A network helper" June 5, 2025 5.0 It is a great product that helps to shut down issues on a network before they become a problem that might be catastropic. Pros It is a great tool for identifying threats to the network that would otherwise cause a major issue for us. Cons The dark interface makes it look really dated and is not great for reading / looking at the information Review Source AO Alvin O. Cyber Security Specialist Information Technology and Services Used the software for: 2+ years ### "machine learning-powered threat detection that scales security operations" August 29, 2025 5.0 Better threat detection, minimized email phishing threats, and enforced security policies effectively throughout the network. Pros Real-time monitoring identifies anomalies in time, email encryption secures communications, and policy control enforces compliance. Cons Setup is complicated and assistance is behind on sophisticated troubleshooting, it causes big issues sometimes. Review Source ET Erik T. Systems and Security Architect Education Management Used the software for: 1-2 years ### "AI machine learning with models and advanced search capabilities" May 20, 2024 5.0 Great - but when we lost our main support person a year ago (She was promoted), it's been a small bit more tedious to get answers immediately. Cybersec is a fast world. Pros Advanced Search lets us dig into the exact 5W's. It also lets us recreate packet captures for network troubleshooting. The iOS app is great and lets us remotely get notified and handle any manually required situations that do not fall under our autonomous scope of actions. Cons The app has had a few bugs in the past, but is working great now. I wish we could do even more with the app - like advanced search capabilities to help diagnose while on the move. Reason for choosing Darktrace Ease of use, helpful troubleshooting, great support, fantastic demo, top notch customer support, actionable protection. Review Source VR Verified Reviewer Manager Financial Services Used the software for: 2+ years ### "Dark Trace AI to protect your network" September 15, 2020 5.0 It is good product with its AI engine and capable to learn the network. More helpful to identify ongoing threats and during forensic investigations. Easy to deploy and configure. Once plug with IP address can be used. Interfaces are nice and provide detailed view of incidents. It needs improvements on reporting capabilities. When you cannot centrally log traffic cost will be higher since each and every location need separate appliance. Pros Device installation is very easy and no advance configurations to be done. Darktrace can learn the network traffic behavior and alert you when deviations occurred. Portal has good learning materials and case studies. Support is quite fast and you will get update within hour when you open a ticket. It provides packet captures and can be downloaded for forensic analysis. Mobile version is available. Models can be customized and can be create according to the network behavior of the organization. Custom rules can be configured. Cons During the initial implementation there are higher number of false positives and need to manually tag those. Some legitimate traffic detected as threat. Need more fine tune. Device doesn’t have mechanism to alert when traffic stopped flow to the device. You need to manually check the receiving traffic on interfaces. If you cannot send traffic to central location each individual location should have an appliance to get total visibility of the network. Very limited reports and reports need more improvements. Alternatives considered [Trellix Network Security](https://www.capterra.com/p/148074/FireEye-Enterprise/) Review Source VR Verified Reviewer CIO Government Administration Used the software for: Less than 6 months ### "You may not get it at first, because of you training with Antivirus" February 17, 2021 4.0 I am ensuring that my network and devices are safe or at least they can account to me about what they are doing...! I know this sound weird, but with darktrace it seem like the system are telling me what they did or what they are doing. Feel like the way to go. Pros The detection features are extremely useful, it is what the busy IT /Security or even advance pro use will want to see as time progress over his cooperate network. The details are in your face, similar and somewhat like what you see in the movies. This makes you rethink what you believe that you know, from what is actually happening on your network and to your devices. Cons It cost an arm and a leg for small business but it does provide the value for money. If you are not into the whole - cyber security thing! but know that 1 good expert delivers services for 120K per annum, then this is a package of excellent experts for the same price range of 1 expert. I think the offer should be a little bit more considerate of smaller organization and their tight budgets, having the various offers as add on, can quickly bring up the bills. First there is the base software - with one price, Have Office365 then you have to add on..... Alternatives considered [Trellix Network Security](https://www.capterra.com/p/148074/FireEye-Enterprise/) Reason for choosing Darktrace Sales and Marketing Review Source NJ Nikita J. Sr. Information Security Analayst Biotechnology Used the software for: 2+ years ### "Powerful product with a lot of changes needed" January 13, 2019 4.0 I would rate Darktrace as 4/10. For me a product that gives accurate readings and good reporting features is extremely important which is missing in Darktrace. Pros No doubt of Darktrace being a powerful addition to your environment. The capability of ingesting and correlating the entire network traffic is superb. Darktrace correlates logs to the breach models and give timely alerts whenever a model is hit. Plus while working on a breach, you can discuss it with your colleagues using their copy to clipboard functionality. As like most EDR, it not only helps to you to take a pcap of the traffic, you can also moving view the traffic and pattern that is a few days old. Cons It requires a regular health check. The major issue withour deployment is that when you try to check an asset logs, Darktrace takes the entire /24 range and gets confused between asset which ends up giving false logs.Plus the advanced search fuctionality is not very well defined. The lack of reporting also makes it a bit challenging Review Source Travis B. Cyber Security Automotive Used the software for: 1-2 years ### "The SIEM you need" December 1, 2020 5.0 Excellent all around the support and execution of the software is unlike any other. Pros The AI Machine learning analyst and automated feature that Darktrace Provides are second to none. Cons There is many incidents that can be looked into as false positives when first establishing your models. Review Source GS Giovanni S. Cybersecurity Analyst Computer & Network Security Used the software for: 2+ years ### "IDS ideale per la sicurezza informatica" February 26, 2025 4.0 Ottimo prodotto per la protezione in tempo reale contro le minacce informatiche, dotato dell'intelligenza artificiale self-learning. Tuttavia, alcune funzionalità avanzate, come la reportistica, potrebbero essere migliorate. Pros Segnala i comportamenti anomali in tempo reale. Cons Non ha una funzionalità di reportistica. Review Source JH Joshua H. Construction Services Manager Construction Used the software for: 6-12 months ### "Darktrace support is amazing" November 8, 2024 5.0 We used Darktrace at my last company. We switched to Darktrace after a previous employee attempted to steal some data. The Darktrace sales team was great and gave us plenty of time to fully test the product. Once we fully switched to Darktrace the service was fantastic. Any time we needed help investigating unusual activity or creating a report they would help. I would highly recommend Darktrace to any organization that is concerned about data security. Pros The support is hands down the best part of Darktrace. We had several questions using the software and support was always quick to respond and always gave great answers. If they did not know a solution right away they always followed up in a timely manner. Cons The cost was the biggest downside, but we learned you get what you pay for. Darktrace ended up being worth the money. Review Source PE Patrick E. IT Security Manager Hospital & Health Care Used the software for: 2+ years ### "NDR with a lot of potential" January 13, 2023 4.0 Very responsive and good people to work with. The product has a ton of potential, especially if you worth within their eco-system. Pros It provided a lot of information about the network which was unknown before. The UI is nice and being able to see raw network logs is useful. Cons The biggest issue was that it does not do very good for anything other then it's model breach detections. Trying to use it to troubleshoot or monitor other network related things isn't very effective. After years of tuning, it was still very false positive prone and got to the point were it was hard to not ignore the alerts from it. Review Source SI Sandor I. CISO Telecommunications Used the software for: 1-2 years ### "Know what is out there!" October 21, 2021 4.0 Helps our SOC with their day to day business. Pros Real time overview of what anomalies are happening on the network! Looks at our email environment as well and generates nice management reports. Cons Takes a lot of tweaking to set it up according to your specific needs Reason for choosing Darktrace Darktrace gave us the feeling that we did actually see things. other products did not report that much. The vendors claimed they only show stuff when it is relevant. Review Source VR Verified Reviewer Senior Network Specialist Government Administration Used the software for: 6-12 months ### "Information Overload, but hard to understand the information provided" March 13, 2018 4.0 Pros DarkTrace provides an overwhelming amount of information regarding network traffic and the devices that are communicating on your network. You can see an exploded view of your entire network or zoom down to see an individual device that may be causing issues. Cons There are very limited education materials on how to use Darktrace. While most network monitoring software have an abundance of internet based information on how to setup and utilize the product, DarkTrace is extremely lacking in this department. Aside from contacting Customer Support, that may or may not respond, there is very little information on the web about DarkTrace. Review Source DS David S. President Information Technology and Services Used the software for: I used a free trial ### "DarkTrace Cyber AI" September 17, 2021 5.0 A great technology partner to work with. Pros The cyber AI mimics the human immune system and autonomously does the following: Self-Learning: detects threats other solutions miss Autonomous Response: fights in-progress attacks 24/7 Protection Everywhere: covers hybrid cloud, email systems, network, IoT, endpoints, and OT Augmented Intelligence: saves up to 92% of your security analysts' time Cons So far the solution is doing what it's supposed to do. Reason for choosing Darktrace The Cyber AI actually works for both internal and external security threats. Review Source BK Berke K. Operations Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "Analyzing all threats with ease." October 22, 2020 4.0 Pros Darktrace helps tracing the possible threats in our company'S network. Provides information regarding the source of thay threat which keeps us alerted and secure. Great support from the Darktrace staff. Cons Considering the other softwares, pricing is too high Review Source OR Orlando R. IT Technician Construction Used the software for: 6-12 months ### "Best Email Spam Filter" November 18, 2022 4.0 Pros It has reduced a number of spam emails we received that might compromise our data and network in the organisation, once opened without analysing. DarkTrace uses AI to make decisions, and all held emails will have a description or reason for that action. Cons Sometimes it quarantines important emails when the sender is new and requires manual action to move the emails to inbox. But with learning exception, in time it will make better decisions. Review Source VR Verified Reviewer Business Process Manager Construction Used the software for: Less than 6 months ### "Cyber security tool" January 18, 2018 4.0 Pros This is a great tool to see threats on your network and where they are coming from; it provides a very detailed analysis of your systems network threats. Cons It is costly and really does not protect your systems, it only provides you with the threats analysis you need to make an informed decision. Review Source JBB Javier Bueso B. CSO Chemicals Used the software for: I used a free trial ### "Advanced security if you achieve network visibility" May 15, 2019 5.0 The product and the reports received are of a high quality. They require an incident response team trained to extract the potential. Pros Both the visibility obtained by the product and the information provided by the analysts is of the highest quality. Cons The very definition of the product requires visibility of all network traffic to get the full potential of the tool. In distributed and complex networks, this can be very expensive in deployment and configuration Review Source MB Martin B. IT Systems Manager Chemicals Used the software for: I used a free trial ### "really usefull if for large companies" July 18, 2019 5.0 Pros the capability of monitoring your entire network in real time and the AI continuing to learn and distinguish between a attack and normal network behavior Cons you are able to monitor but can't stop any suspicious network activity from the software Review Source Similar Products Featured ## Related categories [Cybersecurity](https://www.capterra.com/cybersecurity-software/)[Cloud Security](https://www.capterra.com/cloud-security-software/)[Endpoint Detection and Response](https://www.capterra.com/endpoint-detection-and-response-software/)