Darktrace Ratings

Overall
4.3/5
Ease of Use
3.3/5
Customer Service
4.2/5

About Darktrace

Self-configuring cyber defense system based on machine learning and probabilistic mathematics. Learn more about Darktrace

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Javier Bueso B.
CSO
Chemicals, 1001-5000 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 15, 2019

“Advanced security if you achieve network visibility”

OverallThe product and the reports received are of a high quality. They require an incident response team trained to extract the potential.
ProsBoth the visibility obtained by the product and the information provided by the analysts is of the highest quality.
ConsThe very definition of the product requires visibility of all network traffic to get the full potential of the tool. In distributed and complex networks, this can be very expensive in deployment and configuration
Reviewer Source 
Source: Capterra
May 15, 2019
Verified Reviewer
Government Administration, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
March 13, 2018

“Information Overload, but hard to understand the information provided”

ProsDarkTrace provides an overwhelming amount of information regarding network traffic and the devices that are communicating on your network. You can see an exploded view of your entire network or zoom down to see an individual device that may be causing issues.
ConsThere are very limited education materials on how to use Darktrace. While most network monitoring software have an abundance of internet based information on how to setup and utilize the product, DarkTrace is extremely lacking in this department. Aside from contacting Customer Support, that may or may not respond, there is very little information on the web about DarkTrace.
Reviewer Source 
Source: Capterra
March 13, 2018
Berke K.
Developer
Media Production, 51-200 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 12, 2020

“Great for mid-level businesses.”

Overalloverall we definitely suggest Darktrace .
ProsVery effective on identifying unusual traffics. Very decent reporting and very effective defense system for our company's network.
Consinitial configuration is a bit complex .
Reviewer Source 
Source: Capterra
January 12, 2020
Nikita J.
Sr. Information Security Analayst
Biotechnology, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
January 13, 2019

“Powerful product with a lot of changes needed”

OverallI would rate Darktrace as 4/10. For me a product that gives accurate readings and good reporting features is extremely important which is missing in Darktrace.
ProsNo doubt of Darktrace being a powerful addition to your environment. The capability of ingesting and correlating the entire network traffic is superb. Darktrace correlates logs to the breach models and give timely alerts whenever a model is hit. Plus while working on a breach, you can discuss it with your colleagues using their copy to clipboard functionality. As like most EDR, it not only helps to you to take a pcap of the traffic, you can also moving view the traffic and pattern that is a few days old.
ConsIt requires a regular health check. The major issue withour deployment is that when you try to check an asset logs, Darktrace takes the entire /24 range and gets confused between asset which ends up giving false logs.Plus the advanced search fuctionality is not very well defined. The lack of reporting also makes it a bit challenging
Reviewer Source 
Source: Capterra
January 13, 2019
Verified Reviewer
Construction, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
January 18, 2018

“Cyber security tool”

ProsThis is a great tool to see threats on your network and where they are coming from; it provides a very detailed analysis of your systems network threats.
ConsIt is costly and really does not protect your systems, it only provides you with the threats analysis you need to make an informed decision.
Reviewer Source 
Source: Capterra
January 18, 2018
Martin B.
IT Systems Manager
Chemicals, 51-200 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 18, 2019

“really usefull if for large companies”

Prosthe capability of monitoring your entire network in real time and the AI continuing to learn and distinguish between a attack and normal network behavior
Consyou are able to monitor but can't stop any suspicious network activity from the software
Reviewer Source 
Source: Capterra
July 18, 2019