--- title: "Eptura Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eptura Workplace the right Space Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168997/iOFFICE/reviews/" page_type: "reviews" language: "en" --- Eptura Workplace 4.4 (61) [View alternatives](https://www.capterra.com/p/168997/iOFFICE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Eptura Workplace Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Joseph T Service ManagerAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces.“ November 18, 2023 LB Lynda B RE Strategy, Scheduler, PlannerPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined.“ April 11, 2024 Joseph T Service ManagerAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “We also like service module as has helped streamline our maintenance jobs in offices.“ November 18, 2023 rb renee b Manager, Facility & Office Services Oil & Energy, 501 - 1,000 employeesUsed the software for: 6-12 months. “Common sense issues that need to be fixed to make the software are often pushed to the back burner or never acted upon. “ September 11, 2023 JD Jamie D ManagerInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “Have redesigned layout in our offices to add more collaboration and break out spaces.“ January 16, 2024 BN Barbara N Building Services SpecialistNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Customer service is difficult to reach. When we originally signed on with iOffice, if there was a technical issue or question, a phone call could reach a human.“ May 17, 2024 BN Barbara N Building Services SpecialistNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Eptura is very user-friendly and staff enjoy using it to submit requests and view floorplans.“ May 17, 2024 RF Rebekah F Senior Manager, Global Space PlanningPublishing, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The support team is always great but from the Kubernetes migration to the current issue where times reset in the Hummingbird app, the end user experience has been clunky and I find that I have to explain our "frustration points" to colleagues when we are introducing it.“ February 27, 2023 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Skyler B. Web Designer, Developer, and Owner Design Used the software for: Less than 6 months ### "A Great Microsoft Alternative!" July 1, 2019 4.0 I occasionally dabble with iOffice and have had exceptional results. Pros iOffice has everything you really need to get the job done and make things look good while doing it. The transition from other solutions to iOffice also isn't all that hard, making it even more appealing. Cons iOffice has a little catching up to do with the competition. That becomes more and more apparent as you use it, but none of that is exactly a deal breaker. Review Source Response from Eptura July 5, 2019 Skyler, Thanks so much for the review! We're happy to know that iOFFICE has everything you need, and that the transition was seamless. We'd love to hear more about features you'd like to see in the future. Please contact our customer support team or your account manager if you are interested in sharing more details. Take care! JP Jeff P. Sr Director RE Technology Insurance Used the software for: 2+ years ### "Space and Reservation Experience" September 6, 2023 4.0 Overall, this is a good mid-tier product. It does not have all of the features of some of the more expensive products but it is easy to implement and easy to use. Pros iOffice was easy to implement and is very intuitive. We were up and running quickly and we can add new markets and sites easily. Cons The floor plan print features are limited. Text is either hidden or crashes into values in other spaces. The ability to select which text to display on a space is also limited.Neighborhoods did not really work for us. It is difficult to add non-contiguous spaces to a neighborhood and managing rules can be challenging.Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. This should be addressed in a Q3 release. Managing room rules (who can book) is challenging. Alternatives considered [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reason for choosing Eptura Workplace It was primarily a price decision. iOffice offered unlimited Hummingbird users where other products charged based on tiered user counts. Switched from [IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) The IBM reservation product was expensive and we had heard stories about implementation issues. iOffice allowed us to roll out reservations quickly. However, we still use Tririga for Portfolio management as iOffice is limited in this area. Review Source Response from Eptura November 16, 2023 Thank you for your review, Jeff. We’re glad to hear that you found the system easy to implement and use. Your feedback on areas for improvement is great to hear, and we always consider suggestions from our customers as we strive to enhance the product. We’ll be sure to pass these onto the relevant teams so they can be considered for future releases. We appreciate your support and the time you took to leave your feedback. The Eptura team AG Adam G. Facilities Supervisor Construction Used the software for: 1-2 years ### "Workplace is great" August 3, 2026 4.0 Overall, I have minimal issues with this module and satisfied with the product. I would recommend to anyone who is looking for a great tool to manage their space and service/administrative requests. I a great way to manage your space data and pull reporting for stakeholders. Pros Out of the 3 Eptura modules our company uses, Eptura Workplace was the easiest to setup, implement, and manage. Setting up the CAD file and making edits to the maps was intuitive. Creating and managing moves is straight forward and the use of allocations makes it easy for our team to manage the variety of employees, titles, and departments our company has. We also utilize the service request. move request feature. We have had very few issues with users understanding the platform and our internal team can easily manage the tickets, update the ticket with comments and track changes to the the request. Integration with Workday is also huge. As a new hire starts, they are automatically added to the system which saves our team a lot of time when needing to find set that new hire up with a seat between multiple locations and floors. The stacking diagram/ reporting functions have also been a valuable tool to easily pull data for executives. Cons My biggest complaint with workplace is not having the ability to update or edit the map easily, or without the help of the Eptura Team. We have a location that we created in Eptura before construction of the building was completed. Some spaces were not true to the original CAD file that was submitted - nothing major - but would be nice to update as needed. Review Source LB Lynda B. RE Strategy, Scheduler, Planner Pharmaceuticals Used the software for: 2+ years ### "Mergers have resulted in poor customer service and products!" April 11, 2024 3.0 Since Eptura we have seen a decline in managing our account, product solutions, pricing has increased and your contracts staff declined to negotiate pricing and terms with our procurement group. Eptura is definitely going backwards due to quick unstable growth. Pros Complete workplace tool solution, from floor plan, ppl management, moves, mail, visitor, etc. Cons iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined. Review Source EM Erin M. Sr Administration Biotechnology Used the software for: 1-2 years ### "Perfect for our growing company..." June 25, 2019 5.0 We now have a space plan for growth and can manage seating/employee and manager expectations, new hires, tracking vehicle information as well as allergies, birthdays, start date, etc. Pros The constant improvements, they continue as the needs arise. It was a perfect choice for our size company, we had two buildings (one past capacity) and needed to have a system rather than large floor plans. I use this everyday and my colleagues use it for wayfinding. iOffice has different modules that we can add to our package at anytime, it can be as much of an asset to a company as it chooses! Cons Some kinks still in the visitor application, some of the areas are not as user friendly as others. Alternatives considered [OfficeSpace](https://www.capterra.com/p/117248/OfficeSpace-Software/)[OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Reason for choosing Eptura Workplace Ability to scale with our size - cost model is different, not PSF Review Source Response from Eptura June 26, 2019 Erin, We're glad to hear iOFFICE was a perfect choice for you. Adaptability and flexibility are so important to a growing company - we never want you to pay for something you aren't going to use! Thank you for the kind words and please reach out to us via your account manager or at (713) 526-1029 if you ever have any questions. SB Sara B. Team Lead | Senior Facilities Design Project Manager Computer Software Used the software for: Less than 6 months ### "iOffice Implementation" July 9, 2019 4.0 We have not yet gone live with the software yet as we are currently implementing the Space and Moves module. Our goal has been to automate many of our processes related to Space, Moves, Hoteling Reservations and Service Requests. Prior to going live we are seeing positive improvements in the system that will help us to get rid of multiple outdated spreadsheet and inaccurate space data and the ability to easily track moves and report on the data. Pros The reason we selected iOffice was because of it's friendly user interface and overall pricing. Cons There are several limitations in the software for a larger corporation. We are finding out there are several functions we would like that aren't currently available. Security around who can see what in the directory, automated approvals, automated organizational hierarchies, etc. Alternatives considered [MRI ProLease](https://www.capterra.com/p/210809/MRI-ProLease/)[IBM TRIRIGA Application Suite (TAS)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reason for choosing Eptura Workplace We chose iOffice due to the friendly user interface and the overall costs. Review Source Response from Eptura July 17, 2019 Sara, Thank you for your review. Getting rid of outdated spreadsheets with inaccurate space data and gaining the ability to easily track moves and report on the data sounds like a major win. However, it concerns us that iOFFICE is missing some functions you need. Your account manager should be reaching out to you to discuss these items in more detail and come up with a solution. In the meantime, don't hesitate to reach out if there is anything we can help you with! HB Hugo B. Senior IWMS System Administrator Financial Services Used the software for: 2+ years ### "iOffice User Review" August 28, 2023 4.0 Pros The product is intuitive and easy to use. Cons The inability to create custom data labels & control drawing quality is limiting. Review Source Response from Eptura November 16, 2023 Hi Hugo, Thank you for sharing your thoughts. Great to hear the product is user-friendly for you! Your feedback on where we can improve is super helpful, and we’re noting your suggestions about custom data labels and control drawing quality. We’re all about making the product even better for our customers. The Eptura team JD Jamie D. Manager Insurance Used the software for: 2+ years ### "Great product" January 16, 2024 5.0 Pros Over the last few years we’ve had a number of shifts in the needs of our workforce and real estate. Eptura workplace has meant we can adjust each office in alignment to individual office policies and that team’s needs. Have redesigned layout in our offices to add more collaboration and break out spaces. The cad floorplans are really useful and give us a complete visual picture of all out space across all our offices. The data we get from the system helps tell us what spaces are being used and which are being underused. Helpful to create custom dashboards and run instant reports that can be passed to leadership on occupany/utilization/performance of space and assets. Cons Even more advanced analytics in future would be useful Alternatives considered [OfficeSpace](https://www.capterra.com/p/117248/OfficeSpace-Software/)[OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Review Source Response from Eptura January 29, 2024 Hi Jamie, thank you for your review! We're delighted to hear that Eptura Workplace has played a crucial role l in space planning across your offices and has provided you with valuable to identify space utilization and underutilization. Your feedback regarding more in-depth analytics has been passed on to our team, as we are constantly working on enhancing our offerings to meet our customers' evolving needs. The Eptura team VR Verified Reviewer Service Manager Automotive Used the software for: 1-2 years ### "review 11/23" November 18, 2023 5.0 Pros Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces. We also like service module as has helped streamline our maintenance jobs in offices. We can raise service requests easy and gets assigned to the right people right away Cons It would be good in future to get for more detailed reporting and analytics to come Review Source Response from Eptura November 22, 2023 Thank you for your feedback! We're delighted to hear that our Space and Service Request modules have had a positive impact on your workplace experience. It's great to hear your desire for more reporting and analytics, as we understand the importance of detailed insights. This is something we're actively working to enhance our reporting capabilities within the product. Stayed tuned for more exciting updates in the near future. The Eptura team VR Verified Reviewer Manager Entertainment Used the software for: 1-2 years ### "iOFFICE has allowed for me to completely transform our companies way of thinking! " February 15, 2018 5.0 Pros iOFFICE is not a tool, but rather a toolbelt for all companies who wish to simplify processes and reach goals more quicker and more efficiently. Cons iOFFICE is very user friendly but like anything, takes a little time to get fully acclimated with. I would not necessarily consider this a con, maybe just a reality of life. Review Source DE David E. Progam Manager Architecture & Planning Used the software for: 2+ years ### "Customer Survey" October 20, 2016 4.0 Software was is mostly effective with adequate support. Custom reporting features provide inconsistent output and unexpected product updates have a cascading impact to customer expected results. Pros Ease of use. Cons Unannounced software updates have a cascading impact to customer needs. Reporting is inconsistent. Review Source Response from Eptura October 25, 2016 David, It is great to hear that our product has been easy for your team to use. However, we are so sorry to see that our custom reports are not meeting your needs. We encourage you to please seek assistance through our customer support team who will be more than happy to help. We have also directed your concerns about our product updates to our development team. Thank you for your honest feedback! LA Lisa A. Regional Facilities Manager Banking Used the software for: 6-12 months ### "Loving this new resource!" June 19, 2019 5.0 HUGE efficiency improvements for our team since implementation Pros Consolidation of all of our floor plans - easy access to employee location information at any time! Cons Work order tool seems a bit challenging at times - just a little more complicated than necessary? Would also LOVE to see floor plans available on Apple iPad! :) Review Source Response from Eptura June 20, 2019 Lisa, Thank you for the recommendation! Our customers are our most important asset, so we're glad to hear iOFFICE is meeting your needs. We have shared your feedback about product updates with our development team, so stay tuned and please let us know if we can ever be of assistance! EB Enjoli B. Facilities Operations Analyst Computer Software Used the software for: Less than 6 months ### "PROS Inc. Employee" September 12, 2023 5.0 Pros I can quickly see if desks and rooms are available and when. Cons To assign a room I have to search the employee and assign it under their profile instead of just clicking the desk from the floor map. Review Source Response from Eptura November 16, 2023 Hi Enjolio, Thank you for your review. It’s great to hear that you find the product helpful for quickly checking desk and room availability. We appreciate your feedback on the room assignment process and always pass any suggestions onto our development team for considerations into future improvements! The Eptura team KU KALIM U. Freelancer Design Used the software for: 6-12 months ### "A best tool and very helpful." June 16, 2021 5.0 A very nice for good work. In addition, it is fantastic one as well. Pros It is very friendly. It is very awesome. It works very nicely. Cons It is a little pricy, but very awesome to work. Review Source Response from Eptura July 26, 2021 Thank you for the 5-start review, Kalim! Nicholas B. Customer Marketing Manager JK Joanne K. Used the software for: ### "Space Planning Tool" October 25, 2016 5.0 As the space planning manager it is my job to ensure that I can track staff and manage the campus seating assignments, pull occupancy reports & building stacking data when requested. The IOffice program provides a user friendly interface that allows me to easily manage the staffing data, which can then be shown in graphic form in reports or floor plans. These formats provide a great visual for presentations to management to show the building(s) capacity and how vacancies may be spread out across a floor plan. Prior to utilizing IOffice the space planning tasks were done manually with PDF floor plans and spreadsheets which did not provide the real time data for a facility! So glad that IOffice was the program of choice to provide automation to an outdated space planning process. Review Source Response from Eptura October 26, 2016 Joanne, This is such great news! We are delighted to learn that our IWMS is allowing you to remove the need for cumbersome spreadsheets and PDF floor plans. It is also a joy to hear that you can now have access to the real-time data your facility needs. We hope our software continues to serve your needs in the future, and please feel free to reach out if we can ever be of assistance! JF Juan F. Used the software for: ### "Juan's Review " October 25, 2016 3.0 Overall , the iOffice integration team were great to work with. I cannot speak from a facilities perspective. But I was a bit disappointed on the overall value/usability of the mobile conference room finder and the seat finder. The people finder is a bit clunky and slow. The pinger takes a while to load and then it disappears. The mobile conference room finder still needs a bit of work . Review Source Response from Eptura October 26, 2016 Juan, We are so happy to hear that our team is great to work with. However, we are disappointed to learn that the usability of the mobile app, OpenSpace, is not exceeding your expectations. Is there something specific that would help make it a better fit for you, other than the speed of the application? We would love to speak with you about possible update ideas that would help bring it up to the standard that we expect from our software. Please contact our customer support team or your account manager, and we would be more than happy to work this out with you! BR Brendan R. Used the software for: ### "Solid Product. Constantly working to improve themselves. " October 20, 2016 4.0 iOffice is a great solution for our workplace team. The ability to automatically route issues to the correct operator has dramatically decreased our response time to issues. Mobile applications help us capture more work orders. They have been great partners is helping us develop the dashboards and reports we need to manage service delivery. Helpdesk folks are amazing. Opportunities for improvement are with customization of the user interface and enhancing their single sign on capability. Review Source Response from Eptura October 25, 2016 Brendan, We are absolutely delighted to hear our solution has helped to streamline your facility's daily processes. We are also happy to hear that your experience with the customer service team has been positive. We will pass along your suggestions about the user interface and single sign on capabilities to our development team. Take care! AP Ashlea P. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "5-Star Improvements to My Life as a FM" May 12, 2016 5.0 Pros Ease of use, budget-friendly, scaleable! iOffice has made my life significantly easier. Cons I had to build my own User's Guide for our employee customers. Review Source LB Lish B. Facilities Specailist Used the software for: ### "This software is at the cutting edge! I can't wait to watch it grow bigger and better. " May 12, 2016 5.0 I have enjoyed using this software with my space planning needs. I like how they are always wanting to better themselves and really care what the customer thinks. Review Source Response from Eptura October 25, 2016 Lish, We are just delighted to hear you are enjoying our IWMS! We too agree that it is at the cutting edge of facilities management technology. We appreciate your feedback, and please continue to let us know if we are meeting your needs in the future. BM Building M. Used the software for: ### "Real-time Results" October 20, 2016 5.0 Outstanding product for managing space and services. Fully customizable and fits into to our budget. I have up to date information that is critical to making daily decisions. Review Source JG John G. Used the software for: ### "This Software is Really Good" January 10, 2017 4.0 This software was easy to use and I was able to easily teach my team members how to use it. I love this software and it has really helped my business. Review Source RF Rebekah F. Senior Manager, Global Space Planning Publishing Used the software for: 2+ years ### "Mixed Review" February 27, 2023 4.0 Pros iOffice is easy to use. The Space module and Move module are excellent and have drastically enhanced our ability to manage our global portfolio. Cons The Hummingbird app and Reservation module desktop platform need to be better aligned. Even the name Hummingbird (versus just calling it iOffice) leads to confusion amongst our colleagues. The only reason we are using the app at this point is for QR code desk reservations and to locate other colleague reservations. Also iOffice in general tends to be glitchy. We've had numerous issues where something isn't working properly. The support team is always great but from the Kubernetes migration to the current issue where times reset in the Hummingbird app, the end user experience has been clunky and I find that I have to explain our "frustration points" to colleagues when we are introducing it. We are launching reservations globally this week and I'm not confident that I won't have a bunch of colleagues deterred from using iOffice because they find it frustrating. Review Source RB Russell B. Facilities Manager Entertainment Used the software for: 2+ years ### "Pokemon iOffice Use" July 9, 2019 4.0 Having all my systems under 1 umbrella makes things easier for me the Facilities Manager and also our Legal and AP team as well. One system, one contract and one invoice. Before ioffice we had several systems which was a pain to manage, train and maintain. I also like how ioffice finds more inovative ways to enhance our experience and help us better manage our Facility. I'm currently looking into sensor tech and way finders for our new expansion floor and current office. After the conference I saw potential to enhance the experience of our staff by using this technology. ioffice continues to make improvements and makes me look good by incorporating the new tech to our Facility. Pros We like the fact that we can tie in all our main functions like asset management, package tracking system, visitor check in system and our space manager system all under one umbrella. The software itself is user friendly so pretty easy for when we have to train new employees on how to navigate the system to find what they're looking for. Cons I still get the spinning wheel when I try to load my floor plans to view in Space Manager. It takes a while sometimes to load. It keeps asking my permission to run the system in Flash which only happens when I open ioffice. I also need to print clear copies of our floor plan on 11 x 17 paper which works sometimes but still can't read the names of the people at the desk locations. Review Source Response from Eptura July 17, 2019 Russell, Thank you so much for the great feedback! It's wonderful to hear that iOFFICE's single platform design has made your job easier and allowed you to combine multiple systems into one. We were so glad that you attended our User Conference and are delighted to know you walked away with valuable information on sensors, wayfinding, and employee experience. Your concerns with the Space Manager and printing will be passed along to the correct team. Please let us know if we can ever be of assistance and we hope iOFFICE continues making you look good! JH Jocelyn H. Program Specialist, Space Planning Entertainment Used the software for: 6-12 months ### "Suitable for smaller business and office spaces" July 5, 2019 3.0 Overall iOffice has been a great addition to our office as a way-finding and space planning tool, however iOffice feels like it was designed for smaller office with low volume of floor plan and occupancy changes. Office does not seem scalable for companies that are moving people around frequently or making updates daily, as it lacks the ability to make mass changes, and there's no way to preview the floor without having to publish it to the live site. There is also a lot of limitations to syncing iOffice data with other existing platforms that our company uses, and requires extra API development internally just to build connectors for instant updates. Pros Easy to use and train others to use the software. Clean interface. Ability to set customized permission levels per module (asset, space, mail etc). Good customer service. Compatible with Single-Sign On. Cons Lacks main features such as the ability to create mass changes in occupancy, auto/scheduled publishing floor plans or move lists. Maintenance of floor plans is tedious: does not support xRefs in CAD files, SoftSpace only runs on PC/Windows, floor plans cannot exceed 999kb or it will load really slowly. No function to preview or hold floor plans in "draft" before publishing to live site. Review Source Response from Eptura July 8, 2019 Jocelyn, Thank you for sharing your thoughts with us. We're so pleased to know that iOFFICE is a great addition to your workspace, and that it has been easy for you to use and train others. However, I am sorry to hear we missed the mark on some key features. Tedious is never a word you want to hear when it comes to software. Know that we take your feedback seriously. We're also in the process of making some major enhancements to our space and move modules such as the ability to "shelf" employees while you decide where to move them, faster load times for users, and a new forecasting view in our stacking diagram. We realize working with development and IT can be cumbersome. We're also working on a solution that will make connecting to other platforms even easier by cutting out the need for middleware to act as a bridge between our workplace management software and your applications. We hope these, among other updates, will make your experience with iOFFICE even better in the future. BN Barbara N. Building Services Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Ford Foundation Eptura Review" May 17, 2024 5.0 Overall, I am very pleased with the program. Pros Eptura is very user-friendly and staff enjoy using it to submit requests and view floorplans. Cons Customer service is difficult to reach. When we originally signed on with iOffice, if there was a technical issue or question, a phone call could reach a human. Reason for choosing Eptura Workplace iOffice was bought out by Eptura, so we stayed on. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.