--- title: "Eptura Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eptura Workplace the right Space Management solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168997/iOFFICE/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Eptura Workplace 4.4 (143) [View alternatives](https://www.capterra.com/p/168997/iOFFICE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Eptura Workplace Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews AG Adam G Facilities SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “We have had very few issues with users understanding the platform and our internal team can easily manage the tickets, update the ticket with comments and track changes to the the request.“ August 3, 2026 AG Adam G Facilities SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “My biggest complaint with workplace is not having the ability to update or edit the map easily, or without the help of the Eptura Team.“ August 3, 2026 AG Adam G Facilities SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I would recommend to anyone who is looking for a great tool to manage their space and service/administrative requests.“ August 3, 2026 KJ Katie J Manager - Space PlanningTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The reliability to access the program, the integration with Outlook (Hummingbird) is double-booking our rooms, the insights module is very difficult to use and has never been able to provide the reports we need.“ January 17, 2025 Joseph T Service ManagerAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces.“ November 18, 2023 KJ Katie J Manager - Space PlanningTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that we can no longer bring back a person that leaves without requesting extra help from Eptura to reactivate the profile. Because of the continued issues without result, I am VERY strongly considering looking for a new system when my contract expires.“ January 17, 2025 AG Adam G Facilities SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, I have minimal issues with this module and satisfied with the product.“ August 3, 2026 LB Lynda B RE Strategy, Scheduler, PlannerPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined.“ April 11, 2024 ## Showing most helpful reviews Showing 1-25 of 143 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manager - Space Planning Used the software for: 3-5 years ### "Dissatisfied" September 24, 2026 1.0 Eptura seems to have gone downhill. It was a much better program when it was iOffice. The reliability to access the program, the integration with Outlook (Hummingbird) is double-booking our rooms, the insights module is very difficult to use and has never been able to provide the reports we need. I hate that we can no longer bring back a person that leaves without requesting extra help from Eptura to reactivate the profile. Because of the continued issues without result, I am VERY strongly considering looking for a new system when my contract expires. Pros I like that you can easily see the different teams within space. Cons Double bookings, manual processes or skewed data, lack of reliability to site, Insights module, who owns the deactivated profiles Alternatives considered [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Reasons for choosing Eptura Workplace Cost of product and we purchased iOffice which was a much better product Review Source Facilities Supervisor Used the software for: 1-3 years ### "Workplace is great" August 4, 2026 4.0 Overall, I have minimal issues with this module and satisfied with the product. I would recommend to anyone who is looking for a great tool to manage their space and service/administrative requests. I a great way to manage your space data and pull reporting for stakeholders. Pros Out of the 3 Eptura modules our company uses, Eptura Workplace was the easiest to setup, implement, and manage. Setting up the CAD file and making edits to the maps was intuitive. Creating and managing moves is straight forward and the use of allocations makes it easy for our team to manage the variety of employees, titles, and departments our company has. We also utilize the service request. move request feature. We have had very few issues with users understanding the platform and our internal team can easily manage the tickets, update the ticket with comments and track changes to the the request. Integration with Workday is also huge. As a new hire starts, they are automatically added to the system which saves our team a lot of time when needing to find set that new hire up with a seat between multiple locations and floors. The stacking diagram/ reporting functions have also been a valuable tool to easily pull data for executives. Cons My biggest complaint with workplace is not having the ability to update or edit the map easily, or without the help of the Eptura Team. We have a location that we created in Eptura before construction of the building was completed. Some spaces were not true to the original CAD file that was submitted - nothing major - but would be nice to update as needed. Review Source Christina C. Employment Counsel Used the software for: Less than 1 year ### "Conference Room and Workspace Reservations Made Easy" September 19, 2019 5.0 Teem is a great conference room and workspace reservation software without any fluff. Pros It’s very streamlined and easy to use. You can display available conference rooms in different offices, reserve a desk for use while visiting an office, review and manage reservations, and view the team directory. Cons There’s nothing I dislike about the software or even like least as it’s all useful and intuitive. I suppose the interface is a little boring. Review Source Skyler B. Web Designer, Developer, and Owner Used the software for: Less than 1 year ### "A Great Microsoft Alternative!" July 5, 2019 4.0 I occasionally dabble with iOffice and have had exceptional results. Pros iOffice has everything you really need to get the job done and make things look good while doing it. The transition from other solutions to iOffice also isn't all that hard, making it even more appealing. Cons iOffice has a little catching up to do with the competition. That becomes more and more apparent as you use it, but none of that is exactly a deal breaker. Review Source Response from Eptura July 5, 2019 Skyler, Thanks so much for the review! We're happy to know that iOFFICE has everything you need, and that the transition was seamless. We'd love to hear more about features you'd like to see in the future. Please contact our customer support team or your account manager if you are interested in sharing more details. Take care! Chase P. Security Engineer Used the software for: 3-5 years ### "Great Functionality and Support" May 17, 2019 5.0 Overall, my experience with SpaceIQ has been fantastic. Their support is quick and very helpful. Pros SpaceIQ’s ability to grow with the company is vital and it does is very nicely. Support for multiple office buildings is great! Being able to stage changes to seating assignments makes it so you can experiment with seating assignments without losing your current arrangements. SAML support is great for a quick and easy single sign on experience. Cons User provisioning can be a little difficult. Review Source JP Jeffrey P. Sr Director RE Technology Used the software for: 3-5 years ### "Space and Reservation Experience" September 8, 2023 4.0 Overall, this is a good mid-tier product. It does not have all of the features of some of the more expensive products but it is easy to implement and easy to use. Pros iOffice was easy to implement and is very intuitive. We were up and running quickly and we can add new markets and sites easily. Cons The floor plan print features are limited. Text is either hidden or crashes into values in other spaces. The ability to select which text to display on a space is also limited.Neighborhoods did not really work for us. It is difficult to add non-contiguous spaces to a neighborhood and managing rules can be challenging.Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. This should be addressed in a Q3 release. Managing room rules (who can book) is challenging. Switched from [IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) The IBM reservation product was expensive and we had heard stories about implementation issues. iOffice allowed us to roll out reservations quickly. However, we still use Tririga for Portfolio management as iOffice is limited in this area. Alternatives considered [IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reasons for choosing Eptura Workplace It was primarily a price decision. iOffice offered unlimited Hummingbird users where other products charged based on tiered user counts. Review Source Response from Eptura November 16, 2023 Thank you for your review, Jeff. We’re glad to hear that you found the system easy to implement and use. Your feedback on areas for improvement is great to hear, and we always consider suggestions from our customers as we strive to enhance the product. We’ll be sure to pass these onto the relevant teams so they can be considered for future releases. We appreciate your support and the time you took to leave your feedback. The Eptura team Sr. Facilities Managers Used the software for: 3-5 years ### "Alkami TEEM Review" September 5, 2022 4.0 Overall experience has been good but needs to continue to improve some of it features Pros it is easy to use; we like the room panels look but would like to be able to consolidate into one system at some point in the very near future Cons that it doesn't do the visitor module as well as envoy does and that I have to use two different systems because of it Reasons for choosing Eptura Workplace It has more features for room booking compared to others and we like the look and features of the room panels. Review Source BL Ben L. Manager, Facilities & Business Services Used the software for: 1-3 years ### "SpaceIQ: Space Planning Software for the New World" April 4, 2019 5.0 Our processes were outdated and not scalable in regards to managing our maps, space, and teams. As the lead person in charge of space management, SpaceIQ has been saving me approximately 4-8 hours per week by providing solutions for what I used to have to do manually. It has allowed me to focus so much more on getting out in front of and forecasting for the challenges of our growing company as well as finding creative solutions without fighting to technology to get there. Pros Finally someone has delivered the Apple-level experience to the Space Planning software solutions industry. The way things looks, operate, and feel allows our staff, from admin to viewer-level user, the ability to easily navigate and efficiently interact with our space. Both the web and mobile apps are head and shoulders above what we found in the market without much exception. They have proven to be extremely responsive from a customer service standpoint and impressively agile in implementing new features and enhancements. Cons There isn't a ton to dislike about the software, but there are a few refinements and small touches regarding how the moves engine allows for future plans to be created and maintained that I'd like to see. These smaller things are more the cherry on top of an already delicious sundae. Review Source Director of IT Used the software for: 3-5 years ### "Unresolved Issues" November 24, 2022 3.0 Very frustrated with support and product development as the issues with the LobbyConnect app haven't been resolved after months have gone by since we reported the problems. Pros When it is working correctly it is great but software issues aren't resolved quickly enough. Cons LobbyConnect has been broken for months. Review Source Corporate Services Used the software for: Less than 1 year ### "Soild Option, Easy UI for staff" February 25, 2020 3.0 Very good support, the initial integration was a little to slow and could have been better, just the A-Z method didn't fully make sense from a timing standpoint. there was topics that were simple an easier for us as the client to complete task, but instead we had to wait for SpaceIQ to implement. Support is very good, and communication is quick and engaging. would like to see more options to have all clients be able to share needs for each business, as there are other platforms we are considering, not because SpaceIQ is not good, but there is a void in features offered compared to others. Pros Sleek and simple UI, cost effective, API, continue to improve there product. simple integration for any client to switch platform or start. the mobile app is improving. Cons Their are a lot of small hindrances with platform, need a formal move request process within the platform to streamline and reduce the need for multiple platforms to conduct tasking. the data input could be more robust in regards to how it is delivered, more options to visually see more then just Department, expand in to job family to under heat maps better . Be able to list limits for space, for assembly and office or common, to ensure stay within code. Option for temporary space created to separate from permanent space. subscription option, to Instantly give visual online for first responders to aide in efforts. Better analytics of move history, and also approval to remove or unseat staff, compared to auto removal of staff, for it doesn't account for FMLA or military leaves. Ability to us mobile gps route to next meeting, helps on large campus. Review Source Head Quarters Facilities Manager Used the software for: 3-5 years ### "SpaceIQ Rocks" April 29, 2019 4.0 Great customer service. Easy to use platform. Intuitive. Scaleable platform. Awesome support. Pros It's easy for employees to find where they and others sit. Locate where conference rooms are. It is easy to run reports. Having your portfolio of offices on the platform makes it easy for when you visit other offices. SpaceIQ makes it very easy to do space planning. Being able to see the foot print of business orgs and see how they can fit within spaces really helps and takes away from having to count granularly count spaces. Cons You can get a lot of usage out of the base/bottom tier platform, which is really great. Actually not really a negative. But you will have to use the premium package to get the full benefits of the platform, but if you opt for the premium package, you will be able to manage more than just space planning. You will be able to manage important aspects of your real estate portfolio as a whole. Review Source Senior Manager, Conferencing Services Used the software for: 3-5 years ### "Teem offers a near perfect experience with fantastic results." September 22, 2017 5.0 Ease of use, customers can see room availability at a glance, they can view maps, reserve the room at the room, find other rooms that are available. There are many other features we haven't even implemented yet. Pros Their engineers work closely with our engineer team (as a customer) to help develop their product. They care about the customers perspective and modify their product when it makes sense based on customer feedback. The features, and product offering are reliable and effective. Custom features are eventually rolled into the product when it makes sense as well. Review Source Sr Administration Used the software for: 1-3 years ### "Perfect for our growing company..." June 26, 2019 5.0 We now have a space plan for growth and can manage seating/employee and manager expectations, new hires, tracking vehicle information as well as allergies, birthdays, start date, etc. Pros The constant improvements, they continue as the needs arise. It was a perfect choice for our size company, we had two buildings (one past capacity) and needed to have a system rather than large floor plans. I use this everyday and my colleagues use it for wayfinding. iOffice has different modules that we can add to our package at anytime, it can be as much of an asset to a company as it chooses! Cons Some kinks still in the visitor application, some of the areas are not as user friendly as others. Alternatives considered [OfficeSpace Software](https://www.capterra.com/p/117248/OfficeSpace-Software/)[OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Reasons for choosing Eptura Workplace Ability to scale with our size - cost model is different, not PSF Review Source Response from Eptura June 26, 2019 Erin, We're glad to hear iOFFICE was a perfect choice for you. Adaptability and flexibility are so important to a growing company - we never want you to pay for something you aren't going to use! Thank you for the kind words and please reach out to us via your account manager or at (713) 526-1029 if you ever have any questions. IT Specialist Used the software for: 3-5 years ### "Lobby Connect is a good product." July 2, 2018 4.0 Pros Product is very easy to configure and implement. Feedback from reception staff is very good. Check in process for visitors is pretty straight forward. Cons My team really had a bad experience with the response time from the Help Desk when we encounter issues with LobbyConnect. Review Source Regional Operations Manager Used the software for: Less than 1 year ### "Enhanced customer support Required" December 28, 2022 3.0 Overall experience has been from project implementation to end user day to day usability has been mixed. Starting off quite strong and set up/rollout excellent. Issue with is the follow up now it is in place if/when we have issues no clear line of assistance. Helpdesk do not respond without being chased and in some cases been unable to assist with simple requests. More support after implementation is essential and noticeably absent. Pros Esae of booking desks and managing space requirements Cons Unable to amend department details easilyReaching out for support - very slow responses - no resolution to responses - no dedicated account manager Reasons for choosing Eptura Workplace The features offered and the support/rollout of the project was excellent. Review Source Director of Systems Director of Systems Used the software for: 1-3 years ### "Beware of the fine print!" July 21, 2021 3.0 Pros It served the purpose of allowing unattended visitor sign in staff notification. Cons After being invoiced for another year, we asked if we could remove room booking feature that we never used and get a quote for keeping only the visitor management part. We received no response and found a much more reasonable solution. When we tried to cancel, their leadership team and \[SENSITIVE CONTENT\] insisted on billing us for a whole year and pointed out that in the link to their terms (not shown on the contract itself), there is a clause that says you need to give 60 days advanced notice to cancel or be billed for another year, including the features we no longer wanted and never used. This review is to warn others what customer success means to this company. Review Source Response from Eptura July 21, 2021 Scott, I'm sorry to hear about your negative experience with Teem. We sincerely care about the success of our customers, both in using the product and business itself, and I apologize that it seems like we missed the mark here. We've had a member of our team reach out to you to try and resolve this matter and we hope we can continue the conversation there! -Nicholas B. Customer Marketing Manager Team Lead | Senior Facilities Design Project Manager Used the software for: Less than 1 year ### "iOffice Implementation" July 17, 2019 4.0 We have not yet gone live with the software yet as we are currently implementing the Space and Moves module. Our goal has been to automate many of our processes related to Space, Moves, Hoteling Reservations and Service Requests. Prior to going live we are seeing positive improvements in the system that will help us to get rid of multiple outdated spreadsheet and inaccurate space data and the ability to easily track moves and report on the data. Pros The reason we selected iOffice was because of it's friendly user interface and overall pricing. Cons There are several limitations in the software for a larger corporation. We are finding out there are several functions we would like that aren't currently available. Security around who can see what in the directory, automated approvals, automated organizational hierarchies, etc. Alternatives considered [MRI ProLease](https://www.capterra.com/p/210809/MRI-ProLease/)[IBM Maximo Real Estate and Facilities (formerly IBM TRIRIGA)](https://www.capterra.com/p/250821/IBM-TRIRIGA/) Reasons for choosing Eptura Workplace We chose iOffice due to the friendly user interface and the overall costs. Review Source Response from Eptura July 17, 2019 Sara, Thank you for your review. Getting rid of outdated spreadsheets with inaccurate space data and gaining the ability to easily track moves and report on the data sounds like a major win. However, it concerns us that iOFFICE is missing some functions you need. Your account manager should be reaching out to you to discuss these items in more detail and come up with a solution. In the meantime, don't hesitate to reach out if there is anything we can help you with! Senior IWMS System Administrator Used the software for: 3-5 years ### "iOffice User Review" August 29, 2023 4.0 Pros The product is intuitive and easy to use. Cons The inability to create custom data labels & control drawing quality is limiting. Review Source Response from Eptura November 16, 2023 Hi Hugo, Thank you for sharing your thoughts. Great to hear the product is user-friendly for you! Your feedback on where we can improve is super helpful, and we’re noting your suggestions about custom data labels and control drawing quality. We’re all about making the product even better for our customers. The Eptura team DC Deidre C. Office Services Associate - Receptionists Used the software for: 3-5 years ### "Best Timesaver for us!" April 25, 2019 5.0 When sometimes keeping track of interns, consultants, permanent employees, can become confusing that is where this software steps in to keep track of such a large number of people and also to virtually have a bird's eye view of all of our several locations. Pros SpaceIQ is easy to use, can perform many functions involving downloadable spreadsheets and categorization of either location or job title. This software has made it incredibly easy to keep track of such a large number of employees and also to virtually have a bird's eye view of all of our several locations. Cons The software suits our needs, no cons at this time. Review Source CEO Used the software for: 3-5 years ### "Our use of Event Board has been fantastic!" November 7, 2017 5.0 Pros Prior to using this product our teams were double booking meeting rooms which decreased our productivity (increased meeting times and scrambling to find available rooms). Now our ~200 employees schedule rooms for their meetings and everyone is aware of what is booked and for how long. Cons I dont have any cons really. works great and has been reliable for over two years now. Maybe could add ability to run video behind the screen graphic, or as a screen saver. Review Source Manager Used the software for: 3-5 years ### "Great product" January 18, 2024 5.0 Pros Over the last few years we’ve had a number of shifts in the needs of our workforce and real estate. Eptura workplace has meant we can adjust each office in alignment to individual office policies and that team’s needs. Have redesigned layout in our offices to add more collaboration and break out spaces. The cad floorplans are really useful and give us a complete visual picture of all out space across all our offices. The data we get from the system helps tell us what spaces are being used and which are being underused. Helpful to create custom dashboards and run instant reports that can be passed to leadership on occupany/utilization/performance of space and assets. Cons Even more advanced analytics in future would be useful Alternatives considered [OfficeSpace Software](https://www.capterra.com/p/117248/OfficeSpace-Software/)[OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Review Source Response from Eptura January 29, 2024 Hi Jamie, thank you for your review! We're delighted to hear that Eptura Workplace has played a crucial role l in space planning across your offices and has provided you with valuable to identify space utilization and underutilization. Your feedback regarding more in-depth analytics has been passed on to our team, as we are constantly working on enhancing our offerings to meet our customers' evolving needs. The Eptura team Leandro D. Operations coordinator Used the software for: 1-3 years ### "SpaceIQ is amazing!" April 26, 2019 5.0 My overall experience with SpaceIQ has been very positive. Any time i've had a question or needed assistance with something- I've always received a quick response and had the best help from my contacts at SpaceIQ. I will definitely be recommending this tool to future colleagues who may need something like this. Pros SpaceIQ has been such an amazing tool that has made space way easier for my team. Within my time using this software, there have been many new features that are constantly being released without making the overall product feel like "too much". The software itself is VERY user friendly and very visually appealing . Cons At first, I felt like there was a little bit of a learning curve- but the more I started using it the more comfortable using all of it's features. Review Source Director - IT Infrastructure and Workplace Used the software for: 3-5 years ### "My only choice for Conference Room Management" July 24, 2018 5.0 Teem's EventBoard allows us to optimize the utilization our current conference room resources. Instantly finding an available space and booking on the fly has been extremely well received here. Pros Cost to deploy and support was less than any other comparable option and the product simply works! Cons Nothing. The product works as expected. Technical support people are there to assist anytime we need them. This is one of our truly "lights out" solutions. Review Source Service Manager Used the software for: 1-3 years ### "review 11/23" November 22, 2023 5.0 Pros Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces. We also like service module as has helped streamline our maintenance jobs in offices. We can raise service requests easy and gets assigned to the right people right away Cons It would be good in future to get for more detailed reporting and analytics to come Review Source Response from Eptura November 22, 2023 Thank you for your feedback! We're delighted to hear that our Space and Service Request modules have had a positive impact on your workplace experience. It's great to hear your desire for more reporting and analytics, as we understand the importance of detailed insights. This is something we're actively working to enhance our reporting capabilities within the product. Stayed tuned for more exciting updates in the near future. The Eptura team Space Planner Used the software for: Less than 1 year ### "Happy experience so far!" June 22, 2021 5.0 Pros Easy to use and program, user friendly for all user types. Cons \-A few integration issues -Pin Icons are not designed for best use Alternatives considered [OfficeSpace Software](https://www.capterra.com/p/117248/OfficeSpace-Software/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.