Less Paper

5 / 5 4 reviews

Who Uses This Software?

The ideal target market for Less Paper Co. are field service or maintenance businesses but we can also create systems for other business types as well.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month
  • Pricing Details
    Pricing starts at $150/month for up to 5 users.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Less Paper Co.
  • lesspaperco.com
  • Founded 2015
  • United States

About Less Paper

Less Paper Co. creates custom-built plumbing management systems, work order management systems and scheduling systems to help field service businesses become more efficient in the office and the field. Because we custom build every system to each specific clients needs we can offer all of the features that you want and need in a work order system that some of our competitors can't.


Less Paper Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Less Paper Reviews Recently Reviewed!

Perfect for our needs with incredibly fast support and seamless integration with quickbooks online

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We were able to keep our existing quickbooks platform and create a very easy to use system that was usable by any device our staff had. Training took less than an hour for my crew, when we realised we needed a few changes they were applied almost instantly.
Support like this does not exist elsewhere in the modern world

work order software

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: that is very accessible, and timely.

Cons: Not much. There's some things I would like to make better that would fit our way of business more but the software is great.

Overall: The work order software is pretty easy to comprehend. For right now, this software is enough for our business but in the future as we grow, we would definitely need something more that can connect to all our systems in the office. I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker. The customer service is the best I have ever encountered. Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.

Recommendations to other buyers: no.

Vendor Response

by Less Paper Co. on February 02, 2017

Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!

We got everything we needed.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to schedule for multiple locations and always be able to keep track of work orders and their statuses. We also really like the integrated voice mail that automatically dispatches emergency calls to our on call tech.

Cons: The only con is that since it is web based it requires signal on the devices to work. But this has only been an issue 2 or 3 times over the last year.

Overall: We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business.

We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize.

Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc.

Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great.

Vast improvement over paper invoices!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Flexibility of design and cost.

Cons: None.

Overall: Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked. We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1: It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2: Very flexible design options. 3: Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.

Recommendations to other buyers: Great company to work with.