--- title: "Shopmonkey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shopmonkey Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/169022/Shopmonkey/" page_type: "product" language: "en" --- # Shopmonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shopmonkey ## What is Shopmonkey? Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 8,000+ auto shops, we simplify estimates, payments, DVIs, scheduling, reporting, marketing, and accounting in one easy tool. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. ## What is Shopmonkey used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Top alternative Featured Overall rating Based on 267 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 5% Pros & cons Intuitive all-in-one workflow Comprehensive evolving feature set High ongoing software costs Starting price $239 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopmonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shopmonkey.io/&name=Shopmonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopmonkey 4.6 (267) VS. [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $239 Flat Rate, Per Month Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (267) Ease Of Use 4.7 (660) Value For Money 4.5 (250) Value For Money 4.7 (622) Customer Service 4.6 (258) Customer Service 4.9 (590) ## Shopmonkey alternatives [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.7 (98)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price $188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (4)](https://www.capterra.com/p/230031/AutoServ1/#reviews) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) ## FAQs about Shopmonkey Overview ### What problems does Shopmonkey solve? Shopmonkey solves paper-heavy, fragmented shop operations by unifying estimates, work orders, scheduling, inventory, technician time tracking, customer messaging, approvals, and invoicing. Auto repair shops, service advisors, technicians, and owners use it to stop double entry, missed customer follow-ups, slow quote turnaround, and poor visibility into job status, profitability, and parts usage. Answer based on 243 reviews Overview ### Which roles and teams benefit most from Shopmonkey? Shopmonkey is most used by shop owners, general managers, and service leaders who run daily automotive operations. Office managers, bookkeepers, and controllers use it to handle invoicing, payments, and reporting, while service advisors and writers manage customer communication, repair orders, scheduling, and workflow visibility across the shop. Answer based on 265 reviews Overview ### What company size and industries is Shopmonkey built for? Shopmonkey is built primarily for small automotive businesses, with 97% of reviewers from small companies and 84% in Automotive. It also appears in Transportation/Trucking/Railroad at 5% and Retail at 2%, with limited midsize and enterprise use. Its most common use case is auto repair, representing 96% of reviewers. Answer based on 265 reviews Features and Usability ### What are the key features of Shopmonkey? Shopmonkey includes core shop management features like work order management, quotes/estimates, billing and invoicing, inventory management, and appointment scheduling. Differentiating features include threaded SMS and email messaging, workflow board views, technician time tracking, online payments, and QuickBooks integration, which support customer communication, job visibility, and accounting workflows. Answer based on 177 reviews Pricing ### How much does it cost and what fees or limitations are included? Shopmonkey starts at $239/month for the Basic plan, with Clever at 399 and Genius at 499; Multi-Shop is custom priced. It offers a free trial, which reviewers say is generous and full-featured. Some call it expensive, especially for smaller or Canadian shops, though others say the features justify the cost. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Shopmonkey integrate with? Shopmonkey connects natively to QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, PartsTech, and Nexpart Distribution Management, with reviewers also mentioning Stripe and Parts Tracker. Official integrations extend parts and repair workflows with ALLDATA, Epicor, Nexpart eCommerce, and RepairLink, covering accounting, payments, cataloging, and parts ordering. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on Shopmonkey? Shopmonkey is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say front-line staff and nontechnical users often get comfortable within hours or a day, while managers and admins may need more time to learn deeper features, reporting, or accounting integrations. Answer based on 23 reviews Getting Started and Support ### What customer support options does Shopmonkey offer, and how do users rate the experience? Shopmonkey offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, friendly, and hands-on, with quick answers, helpful videos, and follow-up on bigger issues. Some reviewers, however, report slower replies, inconsistent guidance, and frustration when bugs or requested fixes were not resolved promptly. Answer based on 177 reviews Management and inventory ### How well does Shopmonkey handle shop management and inventory? Shopmonkey handles day-to-day shop management well, especially for service orders, invoicing, customer records, and basic inventory tracking. Small automotive shops often find it easy to learn and centralize operations, though some teams report inventory inaccuracies, point-of-sale limits, glitches, and weaker support for heavy-duty, fleet, or supplier-specific workflows. Answer based on 52 reviews ## Who uses Shopmonkey? Based on Capterra reviews from the past 5 years ## Pros and Cons Intuitive all-in-one workflow 89% positive reviews out of 112 Most users report ease of use enables quick onboarding, efficient navigation, and streamlined daily operations across devices. Kaylee N. Secretary, 2 - 10 employees. "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease!" High ongoing software costs 50% negative reviews out of 40 Some users say pricing feels steep, especially for small businesses, with additional costs impacting overall affordability. Comprehensive evolving feature set 89% positive reviews out of 35 Most reviewers describe features as abundant, practical, and frequently updated, supporting diverse shop management needs. Cherif S. HR Manager, 2 - 10 employees. "It has seamless features that helps us fix issues with efficiency." Efficient estimate management tools 88% positive reviews out of 26 Most users comment estimate tools simplify quoting, approval, and invoicing, saving time and improving customer communication. ## Features AI summary Based on 2,433 Auto Repair reviews Capterra reviewers point to these as the top features buyers look for in auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Shopmonkey supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work moving and maintain clear, organized service records. Quotes/Estimates 4.3 (89) 64.04% of 89 reviewers that rated this feature as important or highly important This aspect helps you quickly build, send, and track professional quotes, with PartsTech integration for fast parts pricing. Some reviewers find it user-friendly and time-saving, but others note missing labor times, limited customization, and wish for easier comparison with final invoices. Work Order Management 4.3 (82) 63.41% of 82 reviewers that rated this feature as important or highly important Shopmonkey offers a centralized way to organize job details, notes, and statuses, helping you streamline workflow and reduce paperwork. Reviewers appreciate the intuitive interface, easy categorization, and time savings, though some wish for multi-tech assignments and better prioritization options. Labor Rates 4.4 (61) 47.54% of 61 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.4 (53) 50.94% of 53 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 4.2 (75) 50.67% of 75 reviewers that rated this feature as important or highly important It gives you quick access to detailed service records for each customer and vehicle, including CARFAX integration. Reviewers appreciate the easy search, cloud access, and usefulness for warranty claims, but some find navigation clunky and want more comprehensive history details. Billing & Invoicing 4.3 (91) 61.54% of 91 reviewers that rated this feature as important or highly important With this capability, you can send invoices via text or email, process payments, and track balances efficiently. Users think the system is easy to use, professional-looking, and integrates with QuickBooks and Stripe, though some mention slow payment processing and limited merchant flexibility. Shopmonkey 48 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: With this capability, you can send invoices via text or email, process payments, and track balances efficiently. Users think the system is easy to use, professional-looking, and integrates with QuickBooks and Stripe, though some mention slow payment processing and limited merchant flexibility. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: This aspect helps you quickly build, send, and track professional quotes, with PartsTech integration for fast parts pricing. Some reviewers find it user-friendly and time-saving, but others note missing labor times, limited customization, and wish for easier comparison with final invoices. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: It gives you quick access to detailed service records for each customer and vehicle, including CARFAX integration. Reviewers appreciate the easy search, cloud access, and usefulness for warranty claims, but some find navigation clunky and want more comprehensive history details. - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Shopmonkey offers a centralized way to organize job details, notes, and statuses, helping you streamline workflow and reduce paperwork. Reviewers appreciate the intuitive interface, easy categorization, and time savings, though some wish for multi-tech assignments and better prioritization options. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.5 (267) 4.5 Based on 267 reviews ## Pricing Value for money 4.5 (250) [View pricing plan details](https://www.capterra.com/p/169022/Shopmonkey/pricing/) Basic $239.00 Flat Rate,Per Month It includes: - Two-way SMS & Email - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - CARFAX Integration - RepairLink Integration - Electronic Signatures - Unlimited Estimates and Invoices - Dark Mode - Two Digital Inspection Templates - Call Forwarding - Built-In Phone Number - Centralized Customer Communication - API and Webhooks - Onboarding - Data Migration Assistance - Live Chat Support Clever $399.00 Flat Rate,Per Month It includes: - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - QuickBooks Online Integration - The Back Office Integration - Email Support - Phone Support - Purchase Order and Vendor Reports - Time Clock Tracking Reports - MOTOR Parts and Labor - ALLDATA Integration - Quick Reference Guides Genius $499.00 Flat Rate,Per Month It includes: - Labor Guides - Diagrams & Procedures\* - Tire Ordering - Vehicle Lookup - Lowest Payments Rates - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - QuickBooks Integration - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - Vehicle Quick Reference Guide - Audit Logs - Coupons - Automated Estimate Followups - Google Reviews Manager Multi-Shop Custom Quote Available It includes: - Cross-Shop Reports & Insights - Real-Time Data Streaming - Central Controls & Permissions - Standardized Services, Pricing, Inventory & More - Integrated Payments Value for money 4.5 (250) 4.5 Based on 250 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[ RepairLink](https://www.capterra.com/p/228901/RepairLink/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/) ## Support, customer service and training options Customer Service 4.6 (258) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (258) 4.6 Based on 258 reviews ## User reviews Overall rating 4.6 Based on 267 reviews Filter by rating 5(209) 4(32) 3(12) 2(5) 1(9) Mentioned topic Sorted by most recent KH Kira H. Software revier Information Services ### "Game-changer for shop efficiency"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Moving to Shopmonkey allowed us to go almost completely paperless. The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value. Their support team is responsive via live chat whenever we run into a question. Highly recommended for modern automotive repair shops looking to streamline their front-counter and shop floor Pros THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster . Cons The COST..It’s on the higher end of the list of pricing compared to older tools ive used before but the time it saved me makes up for it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cristin H. Office manager Automotive ### "Great for modern workflow, but a pricey for tire shops" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 Shot monkey has modernized our shop workflow and made customer communication much easier. The digital vehicle inspections and text messaging had significantly increased our repair approvals. It is an expensive platform, but the efficiency gains make it solid choice for running a modern Auto repair business Pros The digital inspection and texting features are excellent. Texting photos of warm tires directly to customers bills and sent trust and speeds up job approvals. The built-in Vin and license plate scanner also make check-ins incredibly fast Cons The monthly pricing is quite steep for a smaller independent shop. Additionally, the tire inventory matrix and multi-distributor price comparisons could be more streamlined compared to older, dedicated tire software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB Vanessa B. Bookkeeper Automotive ### "Strong Performance with Compliance Concerns" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 27, 2026 ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. Pros Value for money, invoice management, business management, customer support, report and tax, security Cons I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alissa P. agent Transportation/Trucking/Railroad ### "All-in-One Shop Management with Strong Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2026 Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. Pros I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. Cons The system can have occasional glitches, and some features could be more intuitive or easier to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Thanks for the thoughtful feedback, Alissa. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. We hear you on the concerns you mentioned. Usability and platform stability are areas we take seriously, and your input helps us keep improving. If you run into specific issues, our support team wants to hear about them directly. Reach out at support@shopmonkey.io or call 408-351-9991 and we'll make sure your concerns get the attention they deserve. CS Cherif S. HR Manager Sports ### "My Experience with Shopmonkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2026 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! RP Ryan P. Service Tech Automotive ### "Solid Software for gear heads." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2026 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! AS Adewale S. HIO Health, Wellness and Fitness ### "Seemeless process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 28, 2026 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! Sean C. Owner Automotive ### "Easy to use shop management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. RA Rania A. Bookkeeper Automotive ### "Try it out, why not" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 26, 2025 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was highly recommended by guys in my shop who had used SM before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Amanda H. Accountant Automotive ### "Version 2.0 ruin the functionality " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 27, 2025 Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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