# Shopmonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shopmonkey Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/169022/Shopmonkey --- # Shopmonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shopmonkey ## What is Shopmonkey? Shopmonkey is a dependable, cloud-based management solution purpose-built for automotive repair shops and heavy-duty truck centers. This integrated platform modernizes operations and drives growth by streamlining unique shop workflows, enhancing customer interactions, and managing core challenges like appointments, inventory, and customer relationships. The user-friendly interface supports quick adaptation. Core capabilities include: Integrated messaging to reduce friction. Rapid estimate/invoice creation and secure payment processing (online/in person, Buy Now, Pay Later). Digital Inspections, essential for increasing Average Repair Order (ARO) and building customer trust via detailed reports. QuickBooks connection. For heavy-duty repairs, Shopmonkey boosts technician productivity, speeds up payment via digital communication and automated invoicing, letting owner-operators get back to work faster. Multi-location shops can standardize operations, share data and reports across locations ## What is Shopmonkey used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Top alternative Featured Overall rating Based on 265 user reviews Reviews sentiment Positive 91% Neutral 4% Negative 5% Pros & cons Intuitive all-in-one workflow Comprehensive evolving feature set High ongoing software costs Starting price $199 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopmonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shopmonkey.io/&name=Shopmonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopmonkey 4.6 (265) VS. [4.6 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $188 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (265) Ease Of Use 4.5 (97) Value For Money 4.5 (248) Value For Money 4.7 (90) Customer Service 4.6 (256) Customer Service 4.7 (94) ## Shopmonkey alternatives [4.7 (35)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (262)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars Highest Rated [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) ## FAQs about Shopmonkey Overview ### What problems does Shopmonkey solve? Shopmonkey solves scattered shop operations by unifying scheduling, estimates, repair orders, invoicing, inventory, time tracking, and customer messaging in one system. Auto repair shops, service advisors, technicians, and owners use it to eliminate double entry, reduce phone-tag for approvals, prevent dropped customers, speed quote creation, and improve visibility into workflow, profitability, and job status. Answer based on 243 reviews Overview ### Which roles and teams benefit most from Shopmonkey? Shopmonkey is most used by shop owners, general managers, and service leaders running daily auto repair operations. Front-office teams such as service advisors, writers, and office managers use it to schedule work, manage estimates and invoices, and communicate with customers, while executives and finance staff track performance, payments, and business health. Answer based on 265 reviews Overview ### What company size and industries is Shopmonkey built for? Shopmonkey is built mainly for small automotive service businesses, with 97% of reviewers from small businesses and 84% from Automotive. It is designed for auto repair, tire, quick lube, truck, wrap and detail, marine, and motorcycle repair shops, with smaller use in Transportation/Trucking/Railroad at 5% and Retail at 2%, mainly for auto repair. Answer based on 265 reviews Features and Usability ### What are the key features of Shopmonkey? Shopmonkey includes core shop management features like work order management, inventory management, estimates, invoicing, and time tracking. Differentiating features include two-way text and email customer communication, appointment reminders, VIN lookup, and online approvals and payments. QuickBooks integration and reporting support day-to-day operations across service teams. Answer based on 177 reviews Pricing ### How much does it cost and what fees or limitations are included? Shopmonkey starts at $199/month for Basic Monkey, with Clever Monkey at 324 and Genius Monkey at 475; Multi-Shop is custom priced. A free trial is available. Reviewers often call it expensive, especially for smaller shops, Canadian exchange, and some higher-cost features, though many still say the pricing feels fair for the functionality. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does Shopmonkey integrate with? Shopmonkey integrates with QuickBooks Online, QuickBooks Online Advanced, and QuickBooks Desktop for accounting, plus PartsTech, Nexpart Distribution Management, Parts Tracker, RepairLink, and Epicor for parts sourcing and catalog access. Reviewer mentions center on QuickBooks and parts-ordering connections, while the catalog shows 8 third-party integrations. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on Shopmonkey? Shopmonkey is generally quick to onboard, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say frontline staff and nontechnical users often get comfortable within hours or a day, while admins and teams setting up integrations or learning deeper features may need more time and support. Answer based on 23 reviews Getting Started and Support ### What customer support options does Shopmonkey offer, and how do users rate the experience? Shopmonkey offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and hands-on, with quick answers and useful guidance. Some reviewers, though, report inconsistent follow-up, slower responses during product changes, and frustration when unresolved bugs or missing features require repeated contact. Answer based on 177 reviews Management and inventory ### How well does Shopmonkey handle shop management and inventory? Shopmonkey covers daily shop management well, with work orders, estimates, invoicing, inventory tracking, and QuickBooks connections in one system. Many small auto repair shops find it easy to run operations and keep customer records organized, though some teams report inventory edits, parts sourcing, speed, and reporting accuracy can still cause friction. Answer based on 52 reviews ## Who uses Shopmonkey? Based on Capterra reviews from the past 5 years Company size Based on 117 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 117 reviews Administrative 34% Administrative 34% Entrepreneurs/ Owners 17% Program & Project Management 6% Human Resources 4% Others 39% Top industries Based on 117 reviews Automotive 85% Transportation/Trucking/Railroad 8% Retail 3% Recreational Facilities and Services 2% Other 2% ## Pros and Cons Intuitive all-in-one workflow 89% positive reviews out of 112 Most users report ease of use enables quick onboarding, efficient navigation, and streamlined daily operations across devices. Kaylee N Secretary, 2 - 10 employees. "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease!" High ongoing software costs 50% negative reviews out of 40 Some users say pricing feels steep, especially for small businesses, with additional costs impacting overall affordability. Comprehensive evolving feature set 89% positive reviews out of 35 Most reviewers describe features as abundant, practical, and frequently updated, supporting diverse shop management needs. Cherif S HR Manager, 2 - 10 employees. "It has seamless features that helps us fix issues with efficiency." Efficient estimate management tools 88% positive reviews out of 26 Most users comment estimate tools simplify quoting, approval, and invoicing, saving time and improving customer communication. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.3 (91) 61.54% of 91 reviewers that rated this feature as important or highly important Shopmonkey offers streamlined billing and invoicing, letting you send invoices via text or email and accept payments easily. Users think the system is user-friendly, professional-looking, and integrates with QuickBooks, though some mention lag and limited merchant flexibility. Quotes/Estimates 4.3 (88) 63.64% of 88 reviewers that rated this feature as important or highly important You get fast, professional quotes with integrated parts pricing and easy customer approvals. Some reviewers find it user-friendly and time-saving, especially with PartsTech integration, but mention missing labor times and diagrams, and occasional navigation challenges. Work Order Management 4.3 (81) 62.96% of 81 reviewers that rated this feature as important or highly important With this capability, you can organize jobs, track progress, and assign tasks efficiently. Reviewers appreciate the intuitive workflow, easy categorization, drag-and-drop status updates, and time savings. Some users wish for multi-tech assignments and better prioritization options. Service History 4.2 (75) 50.67% of 75 reviewers that rated this feature as important or highly important It helps you quickly access and review past work for each customer or vehicle, supporting better service and warranty claims. Reviewers appreciate the easy-to-use search, cloud access, and CARFAX integration, though some want smoother navigation and more detailed history views. Appointment Scheduling 4.3 (68) 58.82% of 68 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Point of Sale (POS) 3.9 (62) 53.23% of 62 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Shopmonkey 40 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Shopmonkey offers streamlined billing and invoicing, letting you send invoices via text or email and accept payments easily. Users think the system is user-friendly, professional-looking, and integrates with QuickBooks, though some mention lag and limited merchant flexibility. Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Assign working shifts or tasks to employees based on their availability Estimate expected cost based on various factors before a project begins Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and visualize the status of an ongoing job and the time spent on tasks or projects Report on the allocation and distribution of labor costs across projects Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track parts inventory levels and manage re-stocking A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses You get fast, professional quotes with integrated parts pricing and easy customer approvals. Some reviewers find it user-friendly and time-saving, especially with PartsTech integration, but mention missing labor times and diagrams, and occasional navigation challenges. Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources It helps you quickly access and review past work for each customer or vehicle, supporting better service and warranty claims. Reviewers appreciate the easy-to-use search, cloud access, and CARFAX integration, though some want smoother navigation and more detailed history views. Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history With this capability, you can organize jobs, track progress, and assign tasks efficiently. Reviewers appreciate the intuitive workflow, easy categorization, drag-and-drop status updates, and time savings. Some users wish for multi-tech assignments and better prioritization options. Create, design and manage workflows for repetitive tasks Features 4.5 (265) 4.5 Based on 265 reviews ## Pricing Value for money 4.5 (248) [View pricing plan details](https://www.capterra.com/p/169022/Shopmonkey/pricing/) Basic Monkey $199.00 Flat Rate,Per Month It includes: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - CARFAX Integration - RepairLink Integration Clever Monkey $324.00 Flat Rate,Per Month It includes: - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - QuickBooks Online Integration - The Back Office Integration Genius Monkey $475.00 Flat Rate,Per Month It includes: - Labor Guides - Diagrams & Procedures\* - Tire Ordering - Vehicle Lookup - Lowest Payments Rates - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - QuickBooks Integration - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - Vehicle Quick Reference Guide - Audit Logs - Coupons Value for money 4.5 (248) 4.5 Based on 248 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ RepairLink](https://www.capterra.com/p/228901/RepairLink/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/) ## Support, customer service and training options Customer Service 4.6 (256) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (256) 4.6 Based on 256 reviews ## User reviews Overall rating 4.6 Based on 265 reviews Filter by rating 5(208) 4(32) 3(11) 2(5) 1(9) Mentioned topic Sorted by most recent VB Vanessa B. Bookkeeper Automotive ### "Strong Performance with Compliance Concerns" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 27, 2026 ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. Pros Value for money, invoice management, business management, customer support, report and tax, security Cons I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alissa P. agent Transportation/Trucking/Railroad ### "All-in-One Shop Management with Strong Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2026 Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. Pros I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. Cons The system can have occasional glitches, and some features could be more intuitive or easier to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 27, 2026 Thanks for the thoughtful feedback, Alissa. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. We hear you on the concerns you mentioned. Usability and platform stability are areas we take seriously, and your input helps us keep improving. If you run into specific issues, our support team wants to hear about them directly. Reach out at support@shopmonkey.io or call 408-351-9991 and we'll make sure your concerns get the attention they deserve. CS Cherif S. HR Manager Sports ### "My Experience with Shopmonkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2026 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! RP Ryan P. Service Tech Automotive ### "Solid Software for gear heads." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2026 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! AS Adewale S. HIO Health, Wellness and Fitness ### "Seemeless process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 28, 2026 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! Sean C. Owner Automotive ### "Easy to use shop management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. RA Rania A. Bookkeeper Automotive ### "Try it out, why not" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 26, 2025 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was highly recommended by guys in my shop who had used SM before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Amanda H. Accountant Automotive ### "Version 2.0 ruin the functionality " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 27, 2025 Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bruce G. President Automotive ### "Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 25, 2025 Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from \[sensitive content hidden\] when I was "told" that \[sensitive content hidden\] was my account manager....I already had an in depth conversation with \[sensitive content hidden\] and I explained to \[sensitive content hidden\] that I would prefer to deal with \[sensitive content hidden\] because I don't have the time to re-explain to her all of the things I already previously explained to \[sensitive content hidden\]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! Pros Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... Cons I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nicole S. Research Analyst Automotive ### "I'd recommend overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2025 Pros Shopmonkey has amazing customer support. I ran into a bug and was greeted by a polite and helpful customer service agent. Cons I find that it can be difficult to navigate/explain to new users. Once I got the hang of things, however, it became easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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