Shopmonkey

Shopmonkey

5 / 5 9 reviews

Who Uses This Software?

General Repair, Auto, Motorcycle, Bicycle


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Shopmonkey
  • www.shopmonkey.io/
  • Founded 2016
  • United States

About Shopmonkey

Smart and simple software to run, understand, and grow your repair shop.


Shopmonkey Features

  • Billing & Invoicing
  • Customer Database
  • Inventory Control
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Quotes / Estimates
  • Service History
  • Vehicle Tracking
  • Work Order Management

Shopmonkey Reviews Recently Reviewed!


Awesome Platform to work with!

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have evaluated many shop management systems and this by far is the best! If you own a shop you need this software! Just try it and use it and you will be glad you did!

Cons: I wish I could give the customer service more stars! Some recommendations I have made were already on the table and the ones that weren't were implemented quickly! you just don't get that from a software app company!

Overall: Organizes all my customer's data!

Easiest software vendor to work with!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Consistent and frequent feature updates, reliability, speed, developers are open to suggestions from clients

Cons: Haven't had too many concerns. Features we desire are on the roadmap for implementation in the near future.

Best Investment Yet

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user interface is clean, simple, and straightforward for 90% of the system's functionality. A few tasks take a quick lesson but the ShopMonkey personnel are extremely responsive and are always willing to explain the process or make changes to the software if required.

For us, the analytics have been a great feature and most of all, time saver. I used to spend countless hours on spreadsheets and monitoring results. ShopMonkey gives you all the information you need.

Cons: Haven't found anything negative. The company is growing and responding to their customers feedback. I'm sure ShopMonkey will only expand their capability and functionality.

We LOVE Shopmonkey. Very streamline and anyone could use it.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of moving things around and also being able to communicate within the system on every work order.

Cons: No net 10 or 30 capability. No way of entering vendor invoice cost to a specific part or work order.

Overall: The owner is great and willing to listen to you as the customer and help you every step of the way.
This is the easiest shop program I have ever used.

We have been using Shopmonkey for our auto body and restoration shop. We LOVE it!

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that it is evolving with the needs of the industry. We also love that it can be used to practically run the paperwork and the shop without alot of effort. Any time that I need help with something, I can call, text, or email and the problem is fixed or the issue is addressed almost immediately with fast and friendly service. They continue to add things that I need and are very helpful with ideas that I hadn't thought of.

Cons: It is only compatible with quickbooks online and we do not use quickbooks online. Other than that, there are not really any concerns that we have at this time that haven't already been addressed.

Overall: We benefit from this program because it makes it easier to keep track of our orders, inventory, timesheets, payroll, profitability, reporting, and customer interactions. We searched high and low for a great program and are lucky to have found Shopmonkey.

Beautiful and intuitive software that keeps getting better. We love ShopMonkey.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, modern visual appeal.
Has all of the essential features with none of the useless fluff that clutters other software.
Intuitive and easy to navigate.
Extremely fast customer service when rarely needed.
Constant improvement makes us happier with the experience every day!

Overall: Time saved and a fresh start.

Capterra-loader

Great! SM has listened to every suggestion we've made and in most cases deployed fixes immediately!

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's lightweight, works great on most platforms and screen sizes, updates instantaneously across users, and ease of use made deployment a breeze. My favorite feature is the Fleet tab, most of my customers are govt agencies and have multiple vehicles. SM gives me the ability to keep all of the work in one easy place. I have demoed multiple shop management programs and Shop Monkey clearly gives the best bang for our buck.

Cons: The fact that it does not integrate with Quickbooks enterprise. We looked into getting QB online but the customer and transaction limits prohibit us from using it. I am hopeful that the desktop interface will roll out sooner than later and we can witness the power of this fully operational program!

Overall: The ability to track vehicle; workflow, scheduling, technician productivity, and shop productivity.

Capterra-loader

Clean, Simple, To the Point, Modern and Effective.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In seeking a modern day solution to manage a high performance shop - Shopmonkey stood out with an intuitive interface, current and upcoming feature list but more importantly the very personal customer service and responsiveness. These guys think outside the box, applying some of the clean, effective features and experiences available to other industries (retail, food) and bringing it to the car world. We finally can go paperless, mobile with great customer communication and efficient in-house productivity.

Overall: Gaining efficiency in internal operations as well as greatly improving customer experience. The intuitive interface making quoting and invoicing easy and visual - which also helps our customers interpret our work. The software developers are in-tune with technology thus making the overall experience available on any device, reliably and consistently. Its currently the backbone of our service department, aiding in time management, billing and organization.

We are looking forward to the growth of the platform and taking advantage of more and more features.

Shopmonkey is the future software of any automotive shop!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design, Ease of use, all important information is right in front of you when you login! (Revune, Current, Expected income, Avg Part Order Margins, Avg Order Ticket.

Cons: Can't take payments from within (However you can enter payment info and take it offline) I spoke with them they said this feature is coming soon.

Overall: You really have to sign up for a free trial to experience this revolutionary new software!