--- title: "Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shopmonkey the right Auto Body solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169022/Shopmonkey/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Shopmonkey 4.6 (271) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Shopmonkey Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews VB Vanessa B BookkeeperAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from.“ April 27, 2026 VB Vanessa B BookkeeperAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “This flexibility may create risks related to data integrity and trust.“ April 27, 2026 CS Cherif S HR ManagerSports, 2 - 10 employeesUsed the software for: 1-2 years. “It has seamless features that helps us fix issues with efficiency.“ March 17, 2026 AH Amanda H AccountantAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?"“ August 27, 2025 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need.“ January 28, 2026 JA Joe A Owner and operatorAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Price, issues with customer view when customer sees invoice or estimate.“ November 13, 2024 JH John H PresidentAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “The software helped us elevate efficiency in our shops and increased revenue by 85%.“ April 25, 2025 RA Rania A BookkeeperAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO.“ September 26, 2025 ## Showing most helpful reviews Showing 1-25 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah P. Owner Automotive Used the software for: 6-12 months ### "Fantastic software!" January 10, 2020 5.0 Pros Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out. Cons I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had. Reason for choosing Shopmonkey I did sign up with Identifix because I need their massive collection of diagrams and diagnostic reports. Compass 360 is very expensive. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) They never figured my invoice authorization problem. You guys had more features and a better price. Review Source RA Rania A. Bookkeeper Automotive Used the software for: Less than 6 months ### "Try it out, why not" September 26, 2025 4.0 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was highly recommended by guys in my shop who had used SM before. Review Source SL Spikes L. Owner Automotive Used the software for: 2+ years ### "Dont walk run" June 3, 2025 1.0 This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business Pros Very little pros about this software to be honest, Its great until you realize how much its lacking and horrendous client support Cons Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Sales tax errors they were taxing us off estimated amount not spent amount Review Source JA Joe A. Owner and operator Automotive Used the software for: 1-2 years ### "Good but over priced " November 13, 2024 4.0 Overall for the price I would not use the service. Pros Interactive and saving feature was useful. Cons Price, issues with customer view when customer sees invoice or estimate. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Better cost and more features not available thru competitor Review Source BM Brian M. CEO Automotive Used the software for: 6-12 months ### "excellent value with its user features, data, and platform" June 15, 2023 5.0 I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform. Pros It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license. Cons #1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Shopmonkey sales support upfront, promotional offers and demos, multi-platform compatible, easy to deploy Review Source JW Josh W. Owner Automotive Used the software for: 1-2 years ### "Was good but not now " March 19, 2025 2.0 Started off good and than just keeps getting worse have asked to cancel for 2 months now ans still not canceled and they have charged a old card thats not on the account anymore for a subscription i canceled and of course cant get a hold of anyone . Pros The customer interaction part or the software is good Cons The software has quite a few holes in it, and when you have a issue good luck getting help! Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reason for choosing Shopmonkey Cheaper option at the time witch was important as i was just starting out Review Source VR Verified Reviewer Business Development Manager Automotive Used the software for: 2+ years ### "Boosting Efficiency " March 22, 2024 5.0 Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow. Pros Professionalism: You can create polished, branded estimates and invoices that impress clients. Cons I wish that we had access to see how much labor to charge for a specific job Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Shopmonkey was an affordable option that offered exactly what we needed. Review Source VB Vanessa B. Bookkeeper Automotive Used the software for: 6-12 months ### "Strong Performance with Compliance Concerns" April 27, 2026 4.0 ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. Pros Value for money, invoice management, business management, customer support, report and tax, security Cons I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. Review Source CS Cherif S. HR Manager Sports Used the software for: 1-2 years ### "My Experience with Shopmonkey" March 17, 2026 5.0 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review Source Response from Shopmonkey March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Seemeless process" January 28, 2026 4.0 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! MS Martin S. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive and Time-Saving Auto Shop Solution" May 9, 2023 5.0 My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools. Pros I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business. Cons Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries. Switched from [ARI](https://www.capterra.com/p/201737/ARI/)[Rapid Recon](https://www.capterra.com/p/191074/Rapid-Recon/)[AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Shopmonkey stands out from its competitors due to its deep understanding of the needs of auto shop businesses. Its expertise in managing labor-intensive operations, supply chain management, and marketing and business development have proven invaluable. The platform's ability to handle multiple business units, along with its real-time reporting, has made it an essential tool in my auto shop's success. Review Source MI MOUSTAFA I. OWNER Automotive Used the software for: 2+ years ### "M-TECH PERFORMANCE" July 7, 2021 5.0 Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program! Pros I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software Cons My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Reason for choosing Shopmonkey Better customer communication and the 30 day free trial sells it self Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Needed a change all data does not even do a fraction of what Shopmonkey does Review Source CS Carmelo S. Manager Automotive Used the software for: 1-2 years ### "Shopmonkey Rules!" June 15, 2023 5.0 With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out! Pros Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool! Cons I wish we switched sooner! Change is hard but this is one change we should of done sooner! Switched from [LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/) It felt very dated, slow, and very limited in what you can do. Review Source GH Gloria H. Co-owner Automotive Used the software for: 2+ years ### "Rating by Gloria" January 8, 2023 4.0 Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied with Shopmonkey. Pros The ease and the simplicity of the interface. Cons I’d like to get the diagrams included in the plan that I have at no extra cost. Also, the credit card rate is a lot higher that the rate that I pay with Elavon Merchant Services. Customers paying via ShopMonkey is a lot more convenient, but the time that it takes to reach my bank is much longer than Elavon. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey It was overall easy to use and the customer service is better. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Alldata did not have the cloud option. Review Source JG Jimmy G. Owner Automotive Used the software for: Less than 6 months ### "I'm very impressed!" November 2, 2020 5.0 The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey! Pros I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional. Cons I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board. Reason for choosing Shopmonkey We were looking at a couple different ones but I can't remember what they were. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The invoicing software from QB was very confusing for customers and cumbersome for me to use. Review Source TD Terry D. owner Automotive Used the software for: Less than 6 months ### "Best Software that you can get for any automotive shop!!!" October 6, 2021 5.0 The service from the original demo , the set up, the training and the tech support is second to none! Pros This software allows you to see everything at once! From creating an estimate, setting appointment, issuing PO's, profitability, labeling any and all items, and taking payments! It truly does everything and does it well! Cons No Complaints at all! I have not found anything yet that is not useful or stepped our business flow up! Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[CompanyCam](https://www.capterra.com/p/171143/CompanyCam/)[TSSI](https://www.capterra.com/p/128195/TCS-Jupiter/) To many programs used and spent too much money on where Shop Monkey does them all in one! Review Source JH John H. President Automotive Used the software for: 1-2 years ### "Outstanding shop software to create efficiency and to elevate revenue. " April 25, 2025 5.0 Experience has been excellent. The software helped us elevate efficiency in our shops and increased revenue by 85%. Pros The software was easy to implement and very cost efficient. Cons Don’t have the ability to view and run reports from a top level. Review Source MW Maurice W. Manager Automotive Used the software for: Less than 6 months ### "STAY AWAY!!!" February 9, 2025 1.0 Cons This software STAY AWAY. ABSOLUTELY no customer support. 3 days leaving massages, emails no response. Some chatbot that doesn't even work and suggests things that don't work. Don't know where they are located but sounds like one of those foreign companies that try to get away with stupid bot and have no customer servce to suppot their customers. Charging $500 a month should have enough $ to hire some customer support. SHAME. Want to save headache and frustration again STAY AWAY. Review Source RM Ricardo M. SERVICE MANAGER Automotive Used the software for: 6-12 months ### "Not Suitable for Full time Repair Shops But Enough for Custom Shops" October 10, 2023 3.0 On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends. Pros Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily Cons UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue Review Source CB Chris B. Boss Automotive Used the software for: 6-12 months ### "Excellent software for automotive related businesses!" September 24, 2019 5.0 With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys. Pros This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand. Cons If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app. Review Source MR Michelle R. CFO Shipbuilding Used the software for: 2+ years ### "Pro System for a Small Shop" June 13, 2023 5.0 I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time! Pros The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly. Cons The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management. Reason for choosing Shopmonkey There were no other products that compared to Shopmonkey or that we considered at the time of selection. Shopmonkey was the only product that we looked at the had options specifically for boats vs. cars. Review Source KN Kaylee N. Secretary Automotive Used the software for: Less than 6 months ### "Organized and easy to use! " March 19, 2024 5.0 It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders. Pros I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker! Cons I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey! Review Source JH Jonathan H. Shop Manager Automotive Used the software for: 6-12 months ### "Faster and much easier to use for me and my shop " August 20, 2021 5.0 Faster quotes and estimates, more capabilities to communicate with customers and manages work orders. Less work for you because it gives you so many shortcuts and ways to preset different jobs and services. Pros The overall layout out of the software and its capabilities cut my office time in half. We used to do all our quotes and invoices on paper but since switch everything to shopmonkey it really speeds up the process as well as proving more tools and features than I wouldn't have had the old way. Cons Getting used to the software was probably the hardest part. Overall I don’t really have any complaints and they are constantly making improvements and updates fo make it better. Reason for choosing Shopmonkey Shopmonkey seemed like something different and new and had tons of good reviews. It seemed like a software that was not quite as popular because it was newer but after reading seemed like it offered more then it’s competitors and was growing fast. Review Source mL mary L. Owner Retail Used the software for: 6-12 months ### "Great system for any auto shop!" June 15, 2023 5.0 Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system! Pros I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort Cons There are a handful of features which would be nice and there are some bumps too. Review Source MM Micah M. Owner/Manager Automotive Used the software for: 1-2 years ### "Mac's Quality Used Tires Shopmonkey Review" June 19, 2023 5.0 Shopmonkey has been great for our business once we got it up and going. Has helped us keep track of things a lot better and take our customer information side of things to the next level. Pros Shopmonkey helps us keep track of customer orders and information a lot better than how we did things previously. The incorporation of being able to keep track of inventory has been great as well, though the user interface of doing that for used tires is somewhat difficult. Cons The onboarding of the program to our business was tedious and somewhat difficult. I would say it had to do more with the way our side of things was structured, but nonetheless took a while to get things to a point of running smoothly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.