# Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (263) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Shopmonkey Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CS Cherif S HR ManagerSports, 2 - 10 employeesUsed the software for: 1-2 years. “It has seamless features that helps us fix issues with efficiency.“ March 17, 2026 AH Amanda H AccountantAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?"“ August 27, 2025 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need.“ January 28, 2026 RA Rania A BookkeeperAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO.“ September 26, 2025 JH John H PresidentAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “The software helped us elevate efficiency in our shops and increased revenue by 85%.“ April 25, 2025 KH Kevin H OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Reports aren't accurate, sales reports aren't accurate.“ May 13, 2025 DB Desi B Project managerAutomotive, 11 - 50 employeesUsed the software for: I used a free trial. “What I found most likable about shop monkey was how much it simplified the shop’s workflow for management“ July 10, 2025 JA Joe A Owner and operatorAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Price, issues with customer view when customer sees invoice or estimate.“ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah P. Owner Automotive Used the software for: 6-12 months ### "Fantastic software!" January 10, 2020 5.0 Pros Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out. Cons I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had. Alternatives considered [Compass 360](https://www.capterra.com/p/130177/Compass-360/) Reason for choosing Shopmonkey I did sign up with Identifix because I need their massive collection of diagrams and diagnostic reports. Compass 360 is very expensive. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) They never figured my invoice authorization problem. You guys had more features and a better price. Review Source JA Joe A. Owner and operator Automotive Used the software for: 1-2 years ### "Good but over priced " November 13, 2024 4.0 Overall for the price I would not use the service. Pros Interactive and saving feature was useful. Cons Price, issues with customer view when customer sees invoice or estimate. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Better cost and more features not available thru competitor Review Source sV sajeev V. Manager Automotive Used the software for: 6-12 months ### " Unprofessional, Poor Service & Hidden Cancellation Policy" June 18, 2025 1.0 Pros Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice Cons Unprofessional, Poor Service & Hidden Cancellation Policy Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please . Review Source BM Brian M. CEO Automotive Used the software for: 6-12 months ### "excellent value with its user features, data, and platform" June 15, 2023 5.0 I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform. Pros It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license. Cons #1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Shopmonkey sales support upfront, promotional offers and demos, multi-platform compatible, easy to deploy Review Source VR Verified Reviewer Business Development Manager Automotive Used the software for: 2+ years ### "Boosting Efficiency " March 22, 2024 5.0 Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow. Pros Professionalism: You can create polished, branded estimates and invoices that impress clients. Cons I wish that we had access to see how much labor to charge for a specific job Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Shopmonkey was an affordable option that offered exactly what we needed. Review Source JA Jason A. operations asst. manager Automotive Used the software for: 1-2 years ### "shop monkey the overcomplicated under integrated solution " June 3, 2024 3.0 over all mostly negative. i found their terminology to be odd and un-intuitive. Pros nothing to be honest ive used a ton of auto shop managment soft ware programs shop monkey while easily being the most compliacted is not the most redundant Cons its way way too compliacted ive used many shop managment soft ware and this one takes the cake for being the most complex and un-user friendly Switched from [VAST](https://www.capterra.com/p/10017436/VAST/)[Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/)[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) company decision i had no say in the decision making Review Source AP Amy P. Owner Automotive Used the software for: 6-12 months ### "Mixed reviews" June 9, 2023 3.0 It has really made things easier for our shop. Being able to start quote/estimates and carry them through all the way to the finished invoice is great. I love the appointment reminders and how easy it is to send estimates and invoices as well as get authorization for services. Pros Firstly, they have be best customer service. Any time I needed help with anything, they were quick to respond and if they didn't have the answer they got it for me right away. Professional looking invoices that are easy to read for customers. Search functions are great. They let you look up almost anything with a few key strokes. Cons The price is the tough to swallow. We are a Canadian company being billed in American dollars. The exchange is killing us and making it even more expensive. The system is still really slow. I know they are working on fixes for it but some days it is so slow we can't use it. Labor rates, procedures and general vehicle information specs and other information isn't as great as they let on. There needs to be an easier function for that. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Shopmonkey Easy of use. Up to date looking interface. Had almost all of the functions we were looking for. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more functions that were associated with the automotive industry. Review Source JH John H. President Automotive Used the software for: 1-2 years ### "Outstanding shop software to create efficiency and to elevate revenue. " April 25, 2025 5.0 Experience has been excellent. The software helped us elevate efficiency in our shops and increased revenue by 85%. Pros The software was easy to implement and very cost efficient. Cons Don’t have the ability to view and run reports from a top level. Review Source MW Maurice W. Manager Automotive Used the software for: Less than 6 months ### "STAY AWAY!!!" February 9, 2025 1.0 Cons This software STAY AWAY. ABSOLUTELY no customer support. 3 days leaving massages, emails no response. Some chatbot that doesn't even work and suggests things that don't work. Don't know where they are located but sounds like one of those foreign companies that try to get away with stupid bot and have no customer servce to suppot their customers. Charging $500 a month should have enough $ to hire some customer support. SHAME. Want to save headache and frustration again STAY AWAY. Review Source JG Jeremy G. Lead Mechanic Automotive Used the software for: 2+ years ### "ShopMonkey will keep you Sane!" November 9, 2024 4.0 I use ShopMonkey on a daily basis in the shop for most management needs. There is way too much to do and it takes the bookkeeping aspect of the mind a bit. Pros Shop Monkey is so simple to use compared to competitors. It is user friendly for those of us not super online. Cons ShopMonkey can run a bit slow. It has lag between clicks and pages. Review Source DM Dylan M. Owner Automotive Used the software for: 6-12 months ### "Great product, very intuitive, still growing" June 6, 2023 4.0 Overall this is a great software, I have gone through 3 in the past two years and as long as they get the bandwidth issues figured out we will stay with shopmonkey for a long time. Pros It's very intuitive and most everything is where you would expect it to be. Cons Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey They were responsive during the sales and onboarding process Switched from [MaxxTraxx](https://www.capterra.com/p/2071/MaxxTraxx-Pro/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) These softwares were not intuitive and way behind the curve in software and UX development Review Source CW Charles W. President Automotive Used the software for: 1-2 years ### "Great customer service" June 13, 2020 4.0 Pros Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money. Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that. Cons Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup. Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well. Reason for choosing Shopmonkey Cost, flexibility. We stayed because the customer support is so good. Fishbowl is far more powerful and suits our business well but their customer support was terrible and after 3 years bugs we pointed out the first week were still not fixed. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I didn't really, we still use QB but not for invoicing or customer communications. Review Source DM David M. Owner Automotive Used the software for: 1-2 years ### "Shopmonkey review" June 6, 2023 4.0 The system being cloud based is very nice.Shopmonkey is a decent system. Pros Easy to use. The final invoice looks professional. Cons When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey The look of the final invoice.The ease of billing parts out. Review Source NS Nicole S. Research Analyst Automotive Used the software for: Less than 6 months ### "I'd recommend overall" July 29, 2025 5.0 Pros Shopmonkey has amazing customer support. I ran into a bug and was greeted by a polite and helpful customer service agent. Cons I find that it can be difficult to navigate/explain to new users. Once I got the hang of things, however, it became easier. Review Source DG Daniel G. Office manager Automotive Used the software for: 6-12 months ### "kar services llc " July 31, 2024 3.0 Pros kept track of in progress and assignment of techs Cons hard to use and navigate was confusing too Review Source KP KEN P. OWNER Automotive Used the software for: Less than 6 months ### "TERRIBLE PRODUCT AND CUSTOMER SERVICE " August 9, 2024 1.0 TERRIBLE, I THINK THERE CUSTOMER SERVICE AND SALES TEAM NEED SOME WORK Pros NOTHING, I NEVER USED IT BECAUSE IT WAS TOO DIFFICULT Cons PUSHY SALES PERSON, LOCKED IN AND WILL NOT LET ME OUT EVEN THOUGH I NEVER USED IT AND EXPRESSED IT MANY TIMES. I EXPLAINED THAT IT WAS TOOO HARD AND THEY DID NOT CARE Review Source RY Rolanda Y. Office Manager Automotive Used the software for: 6-12 months ### "Streamlining Work Orders and Customer Communication" June 29, 2023 5.0 Pros We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order. Cons Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Review Source DD DANIEL D. OWNER/ OPERATOR Automotive Used the software for: Less than 6 months ### "All Your shop management needs in this amazing , cloud-based software " July 20, 2021 5.0 I was impressed at the screen shots of the Graphical User Interface and jumped in the free trial. I am extremely pleased that the actual use of the software beat my expectations in terms of functionality and support. The ability to access all of my shop data from anywhere with an internet connection is awesome. The GUI is not cluttered and easy to navigate while still maintaining a vast amount of available features. The ability to go from start to finish (from appointments to payment collection) in one, easy to use application has saved me from frustration and headache and allows me to convert my time normally spent doing clerical work into shop productivity. THE TECHNICAL SUPPORT IS OUTSTANDING!!! Pros Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me. Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices. One thing I used to hear customers say a lot about shops and companies is, "I would just like a phone call or SOMETHING to keep me informed." ShopMonkey solved that for me. I LOVE that the software is ACTUALLY as easy as it looks, to use. Cons Outside integration of other card readers (such as Square for example) would be greatly appreciated. The upfront cost of having to purchase a card reader and pay a monthly service fee on top for integrated payments is a big turn-off for me when I already have a card reading service. I would consider perhaps a service where the ShopMonkey card reader can be "leased to purchase" with monthly payments. I.e. $35 a month for 12 months for the card reader and service is more manageable, especially for small, brand-new businesses. Reason for choosing Shopmonkey Shopmonkey provides everything I needed and MORE than many other products available. All in an affordable application that can be accessed virtually anywhere at any time. Review Source NH Nicole H. Owner Automotive Used the software for: 6-12 months ### "Run don't walk away from this company" February 19, 2024 3.0 The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others. Pros The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago....... Cons No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging. Reason for choosing Shopmonkey I was lied to and mislead. I was promised a level of customer care that I have yet to see or receive. Review Source BB Bryson B. President & Operations Manager Maritime Used the software for: 6-12 months ### "Westwind" June 7, 2023 5.0 We are always singing shop monkeys praises! Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly being updated. The support team is fantastic Pros CRM functions like work order history, message tracking and history, estimate approvals, payment and messaging functions, appointments and calendar functions Cons Point of sale functionality, inventory functions could be more robust, slow speeds and glitches, Review Source sB sheena B. general manager Automotive Used the software for: I used a free trial ### " shop shop monkey " June 15, 2024 5.0 my overall experience have been good so far Pros what i liked most was the user friendly and easy to navigate Cons i have zero complaints about shopmonkey Review Source MM Mike M. Owner Automotive Used the software for: 6-12 months ### "Our Jeep & Offroad Shop Loves ShopMonkey & Their Support Team!!" October 5, 2021 5.0 We used to spend time doing every invoice by hand. Pre-canned services sped up our operation so we can focus on the customer and not have to do every estimate or invoice, line by line. We probably saved 3-4 hours a day of working in our old system by switching to Shop Monkey. Time is money when you run a fast paced shop like ours. Pros We love the responsive design of the application. We can use it from a computer, iPad, iPhone, etc with all the same features. It loads fast and its easy and intuitive to use. The UI is well thought out. The work flow module allows us to quickly see where any Jeep is in the process once it's in our system. Shop Monkey's support team, especially Vashi, is AWESOME! They respond within seconds of us opening a chat window and they are always super helpful! Cons I can't really say anything negative other than it doesn't allow you to plug in Paypal as a payment method. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) See my comments above. Review Source SW Sean W. Shop Manager Automotive Used the software for: 1-2 years ### "Great product with top notch customer support" August 11, 2020 5.0 As a Service Advisor for 17 years in the dealership world I worked with all of the major dealer management software and a couple of the smaller ones too. There is no perfect solution for every business but the Shopmonkey team does an excellent job of providing a lot of the features present in the major DMS at a fraction of the cost. Anything in my review I marked at 4 stars is because currently I feel it could be improved upon. With Shopmonkey I feel like they will continue to improve their software and have seen evidence of that in the time I've used it. If you were just to use Shopmonkey for scheduling and customer contact I feel it is worth the money. That is the original reason we started using it and then we began using it for tracking technician efficiency and other reports. As I said in the title the customer support is excellent and when you ask a question of them they do a great job of showing they are interested and that you are not just contacting a random call center. Pros The messaging features are very good and pretty easy to use. The amount of time saved in the day having the ability to text and email customers directly through the system instead of playing phone tag is impossible to put a price tag on. Scheduling is easy to use and functional as well. We don't use it for actual invoicing but use the system for time tracking and efficiency reports for my technicians and it is good for that role. I've looked at the invoicing side and it looks well integrated. It is also fairly easy to train people that are not super computer savvy on this system which boosts efficiency. Time is money and Shopmonkey can help you save time. Cons It's hard to put a finger on this because whenever a fault is found they are very responsive to fixing it or explaining how to do it when it is end user error. Review Source JK Janelle K. HR/ administration Automotive Used the software for: 6-12 months ### "Shop Monkey is great but missing heavy duty support" June 7, 2023 5.0 Shop Monkey is a great tool to keep track of services and create invoices, but I'm a little disappointed in the heavy duty support. Pros I like how easy and intuitive the software is. I am still learning all of its capabilities, but I'm very satisfied with what I've been able to accomplish so far. Cons I am a little disappointed with the lack of heavy duty support. The labor rates aren't very prevalent for heavy duty, and so far the parts procurement piece hasn't pulled through either. I also have not figured out how to compare quoted times/ amounts to actual times/amounts. Reason for choosing Shopmonkey We chose shop monkey because of the parts procurement feature. However, it's not proven to be helpful in the heavy duty realm at all. Review Source NH Nate H. Owner/ Service Writer Automotive Used the software for: 6-12 months ### "Great start to a software that leaves a lot to be desired" June 12, 2023 2.0 Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on. Pros Ease of use & estimating functions. Visually appealing, digital inspections Cons The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare. Reason for choosing Shopmonkey Good salesmen Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/)