# Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shopmonkey the right Auto Repair solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (265) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 1st, 2026 # Reviews of Shopmonkey Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Intuitive all-in-one workflow 89% positive reviews out of 112 Most users report ease of use enables quick onboarding, efficient navigation, and streamlined daily operations across devices. Kaylee N. Secretary, 2 - 10 employees. "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease!" High ongoing software costs 50% negative reviews out of 40 Some users say pricing feels steep, especially for small businesses, with additional costs impacting overall affordability. Comprehensive evolving feature set 89% positive reviews out of 35 Most reviewers describe features as abundant, practical, and frequently updated, supporting diverse shop management needs. Cherif S. HR Manager, 2 - 10 employees. "It has seamless features that helps us fix issues with efficiency." Efficient estimate management tools 88% positive reviews out of 26 Most users comment estimate tools simplify quoting, approval, and invoicing, saving time and improving customer communication. ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah P. Owner Automotive Used the software for: 6-12 months ### "Fantastic software!" January 10, 2020 5.0 Pros Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out. Cons I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had. Alternatives considered [Compass 360](https://www.capterra.com/p/130177/Compass-360/) Reason for choosing Shopmonkey I did sign up with Identifix because I need their massive collection of diagrams and diagnostic reports. Compass 360 is very expensive. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) They never figured my invoice authorization problem. You guys had more features and a better price. Review Source JA Joe A. Owner and operator Automotive Used the software for: 1-2 years ### "Good but over priced " November 13, 2024 4.0 Overall for the price I would not use the service. Pros Interactive and saving feature was useful. Cons Price, issues with customer view when customer sees invoice or estimate. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Better cost and more features not available thru competitor Review Source sV sajeev V. Manager Automotive Used the software for: 6-12 months ### " Unprofessional, Poor Service & Hidden Cancellation Policy" June 18, 2025 1.0 Pros Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice Cons Unprofessional, Poor Service & Hidden Cancellation Policy Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please . Review Source BM Brian M. CEO Automotive Used the software for: 6-12 months ### "excellent value with its user features, data, and platform" June 15, 2023 5.0 I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform. Pros It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license. Cons #1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Shopmonkey sales support upfront, promotional offers and demos, multi-platform compatible, easy to deploy Review Source RH RYAN H. Owner Automotive Used the software for: 6-12 months ### "Shopmonkey software for wrenching Ryan’s auto repair" August 7, 2021 5.0 I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees Pros The ability to send and get estimates approved by cell phone and email Cons The payment system it takes two rolling business days to get payments from shopmonkey to my business account Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to it Review Source AP Amy P. Owner Automotive Used the software for: 6-12 months ### "Mixed reviews" June 9, 2023 3.0 It has really made things easier for our shop. Being able to start quote/estimates and carry them through all the way to the finished invoice is great. I love the appointment reminders and how easy it is to send estimates and invoices as well as get authorization for services. Pros Firstly, they have be best customer service. Any time I needed help with anything, they were quick to respond and if they didn't have the answer they got it for me right away. Professional looking invoices that are easy to read for customers. Search functions are great. They let you look up almost anything with a few key strokes. Cons The price is the tough to swallow. We are a Canadian company being billed in American dollars. The exchange is killing us and making it even more expensive. The system is still really slow. I know they are working on fixes for it but some days it is so slow we can't use it. Labor rates, procedures and general vehicle information specs and other information isn't as great as they let on. There needs to be an easier function for that. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Shopmonkey Easy of use. Up to date looking interface. Had almost all of the functions we were looking for. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more functions that were associated with the automotive industry. Review Source VR Verified Reviewer Business Development Manager Automotive Used the software for: 2+ years ### "Boosting Efficiency " March 22, 2024 5.0 Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow. Pros Professionalism: You can create polished, branded estimates and invoices that impress clients. Cons I wish that we had access to see how much labor to charge for a specific job Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Shopmonkey was an affordable option that offered exactly what we needed. Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Seemeless process" January 28, 2026 4.0 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! JH John H. President Automotive Used the software for: 1-2 years ### "Outstanding shop software to create efficiency and to elevate revenue. " April 25, 2025 5.0 Experience has been excellent. The software helped us elevate efficiency in our shops and increased revenue by 85%. Pros The software was easy to implement and very cost efficient. Cons Don’t have the ability to view and run reports from a top level. Review Source RP Ryan P. Service Tech Automotive Used the software for: Less than 6 months ### "Solid Software for gear heads." February 26, 2026 5.0 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! JS Joe S. Owner Automotive Used the software for: 6-12 months ### "Gret Value, Awesome Tech Support!" November 20, 2020 5.0 I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of. Pros It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office. Cons Really not a lot to dislike with ShopMonkey. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing Shopmonkey Price, ease of use, functionality, TECH SUPPORT!! Review Source HM Hannah M. owner Automotive Used the software for: Less than 6 months ### "Love, Love, Love Shopmonkey!!!" November 15, 2019 5.0 My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now! Pros It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once. Cons I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app! Reason for choosing Shopmonkey I just knew pretty quickly that Shopmonkey was for me. Once I did the walk-through with one of the support guys, I really liked it. At the end of my trial period, I was sold. I'd been nervous about having to learn a new software, but Shopmonkey was so easy to learn. And it's a lot of fun to use! Once I realized how great the support team is, I knew I had nothing to worry about! Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Tracs is lacking A LOT of features that Shopmonkey offers that I knew would be helpful to our business! Shopmonkey really is cutting edge. Review Source DL Derik L. Owner Automotive Used the software for: Less than 6 months ### "Stellar Customer Service! Efficient and user friendly" January 2, 2020 5.0 Beyond excellent! Pros First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes. Cons Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense. Reason for choosing Shopmonkey I tried a few different trial periods with other cloud based service writing software companies, and then trying shop monkey. I was sold after the first day and never looked back. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Customer Service, Price, User Freindliness, customizable plans, no long term contracts, I could use it anywhere with cell service, helpful and accurate instructions on how to use new or unfamiliar features.... etc.. Oh, and did I mention fantastic customer service? Review Source DM David M. Owner Automotive Used the software for: 1-2 years ### "Shopmonkey review" June 6, 2023 4.0 The system being cloud based is very nice.Shopmonkey is a decent system. Pros Easy to use. The final invoice looks professional. Cons When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey The look of the final invoice.The ease of billing parts out. Review Source DB Desi B. Project manager Automotive Used the software for: I used a free trial ### "Take the good with the bad" July 10, 2025 5.0 Overall, it’s not worth the costs because when things hit the fan, we were at a loss. But the system itself is great Pros What I found most likable about shop monkey was how much it simplified the shop’s workflow for management Cons What I liked least about shop monkey was how difficult it was to reach customer service when needed quickly Review Source jA jennifer A. CSR Automotive Used the software for: 6-12 months ### "User friendly " January 17, 2024 5.0 Pros It is great! Shopmonkey has everything that I needed. Cons Nothing. I love using it and it has everything that I needed! Review Source ML Mitchell L. School bus driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great what it does" June 20, 2024 5.0 Pros Being able to look parts up and finish the project Cons Nothing much it helps out a lot and gives great infew Review Source CB Chris B. Boss Automotive Used the software for: 6-12 months ### "Excellent software for automotive related businesses!" September 24, 2019 5.0 With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys. Pros This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand. Cons If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app. Review Source MR Michelle R. CFO Shipbuilding Used the software for: 2+ years ### "Pro System for a Small Shop" June 13, 2023 5.0 I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time! Pros The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly. Cons The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management. Reason for choosing Shopmonkey There were no other products that compared to Shopmonkey or that we considered at the time of selection. Shopmonkey was the only product that we looked at the had options specifically for boats vs. cars. Review Source KN Kaylee N. Secretary Automotive Used the software for: Less than 6 months ### "Organized and easy to use! " March 19, 2024 5.0 It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders. Pros I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker! Cons I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey! Review Source JH Jonathan H. Shop Manager Automotive Used the software for: 6-12 months ### "Faster and much easier to use for me and my shop " August 20, 2021 5.0 Faster quotes and estimates, more capabilities to communicate with customers and manages work orders. Less work for you because it gives you so many shortcuts and ways to preset different jobs and services. Pros The overall layout out of the software and its capabilities cut my office time in half. We used to do all our quotes and invoices on paper but since switch everything to shopmonkey it really speeds up the process as well as proving more tools and features than I wouldn't have had the old way. Cons Getting used to the software was probably the hardest part. Overall I don’t really have any complaints and they are constantly making improvements and updates fo make it better. Reason for choosing Shopmonkey Shopmonkey seemed like something different and new and had tons of good reviews. It seemed like a software that was not quite as popular because it was newer but after reading seemed like it offered more then it’s competitors and was growing fast. Review Source SS Shah S. Owner Automotive Used the software for: Less than 6 months ### "Insanely happy since day 1!" March 20, 2019 5.0 continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly. Pros This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication! Cons There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget. Review Source GR Garrett R. Operations Manager Automotive Used the software for: 1-2 years ### "Shopmonkey - The best set of tools your shop could have!" October 6, 2021 5.0 Our experience has been amazing. It has improved our business on many levels, from customer experience, technician efficiency, profitability, and organization. Couldn't be happier! Pros One of the biggest benefits we've experienced with Shopmonkey is it's all-in-one design. All of the tools are incredibly easy to use, the design is user friendly, and the business reporting is phenomenal. Also, the customer support and continual improvements made by the Shopmonkey team is second to none. Cons Although minimal, the software can be slower / clunky when system updates are being made. Review Source NH Nate H. Owner/ Service Writer Automotive Used the software for: 6-12 months ### "Great start to a software that leaves a lot to be desired" June 12, 2023 2.0 Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on. Pros Ease of use & estimating functions. Visually appealing, digital inspections Cons The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare. Reason for choosing Shopmonkey Good salesmen Review Source DL Dimitri L. Owner Automotive Used the software for: Less than 6 months ### "We love Shopmonkey" December 9, 2020 5.0 We LOVE it. Shopmonkey has increased our productivity and organization in the shop. Pros We like the novelty of the software. The software we were using was old-school and not too user friendly. Shopmonkey is user friendly and anyone can learn it simply by navigating through it and/or watching a few YouTube videos. We also love that we can send our customers messages when we create their appointments and reminders. We noticed that we have less no shows after using this feature. Our customers love the reminders as well. Sending the estimates via text message has also increased the authorization rates. Customers can look at the estimate, read our notes and authorize the job with a click of a button. We also appreciate the customer support which has been a huge asset in learning and navigating the software with ease. Communicating with customers has become easier with Shopmonkey. We usually get busy toward the end of the day when customers are picking up...while we're busy we can notify customers that their car is ready via text message. We also love the workflow feature to keep us updated throughout the day and to keep our customers updated as well. The workflow feature has allowed us to stop using the white board. More oganization. Shopmonkey can be used on any computer and tablet; therefore, we can check the calendar from home if we want to. Can't forget the calendar feature as well showing us our appointments for the day. Cons The mileage being required before printing an invoice. Basically not allowing us to print an invoice if we didn't input the mileage out. It is a big liability if we forget to enter the mileage out. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/)