--- title: "Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Shopmonkey the right Auto Repair solution for you? Explore 267 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169022/Shopmonkey/reviews/" page_type: "reviews" language: "en" --- Shopmonkey 4.6 (267) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Shopmonkey Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews VB Vanessa B BookkeeperAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from.“ April 27, 2026 AH Amanda H AccountantAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?"“ August 27, 2025 CS Cherif S HR ManagerSports, 2 - 10 employeesUsed the software for: 1-2 years. “It has seamless features that helps us fix issues with efficiency.“ March 17, 2026 VB Vanessa B BookkeeperAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “This flexibility may create risks related to data integrity and trust.“ April 27, 2026 RA Rania A BookkeeperAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly.“ September 26, 2025 RA Rania A BookkeeperAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO.“ September 26, 2025 AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need.“ January 28, 2026 JA Joe A Owner and operatorAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Price, issues with customer view when customer sees invoice or estimate.“ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah P. Owner Automotive Used the software for: 6-12 months ### "Fantastic software!" January 10, 2020 5.0 Pros Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out. Cons I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had. Reason for choosing Shopmonkey I did sign up with Identifix because I need their massive collection of diagrams and diagnostic reports. Compass 360 is very expensive. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) They never figured my invoice authorization problem. You guys had more features and a better price. Review Source JA Joe A. Owner and operator Automotive Used the software for: 1-2 years ### "Good but over priced " November 13, 2024 4.0 Overall for the price I would not use the service. Pros Interactive and saving feature was useful. Cons Price, issues with customer view when customer sees invoice or estimate. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Better cost and more features not available thru competitor Review Source sV sajeev V. Manager Automotive Used the software for: 6-12 months ### " Unprofessional, Poor Service & Hidden Cancellation Policy" June 18, 2025 1.0 Pros Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice Cons Unprofessional, Poor Service & Hidden Cancellation Policy Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please . Review Source BM Brian M. CEO Automotive Used the software for: 6-12 months ### "excellent value with its user features, data, and platform" June 15, 2023 5.0 I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform. Pros It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license. Cons #1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Shopmonkey sales support upfront, promotional offers and demos, multi-platform compatible, easy to deploy Review Source VR Verified Reviewer Business Development Manager Automotive Used the software for: 2+ years ### "Boosting Efficiency " March 22, 2024 5.0 Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow. Pros Professionalism: You can create polished, branded estimates and invoices that impress clients. Cons I wish that we had access to see how much labor to charge for a specific job Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Shopmonkey was an affordable option that offered exactly what we needed. Review Source AP Amy P. Owner Automotive Used the software for: 6-12 months ### "Mixed reviews" June 9, 2023 3.0 It has really made things easier for our shop. Being able to start quote/estimates and carry them through all the way to the finished invoice is great. I love the appointment reminders and how easy it is to send estimates and invoices as well as get authorization for services. Pros Firstly, they have be best customer service. Any time I needed help with anything, they were quick to respond and if they didn't have the answer they got it for me right away. Professional looking invoices that are easy to read for customers. Search functions are great. They let you look up almost anything with a few key strokes. Cons The price is the tough to swallow. We are a Canadian company being billed in American dollars. The exchange is killing us and making it even more expensive. The system is still really slow. I know they are working on fixes for it but some days it is so slow we can't use it. Labor rates, procedures and general vehicle information specs and other information isn't as great as they let on. There needs to be an easier function for that. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Shopmonkey Easy of use. Up to date looking interface. Had almost all of the functions we were looking for. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more functions that were associated with the automotive industry. Review Source VB Vanessa B. Bookkeeper Automotive Used the software for: 6-12 months ### "Strong Performance with Compliance Concerns" April 27, 2026 4.0 ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. Pros Value for money, invoice management, business management, customer support, report and tax, security Cons I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. Review Source CS Cherif S. HR Manager Sports Used the software for: 1-2 years ### "My Experience with Shopmonkey" March 17, 2026 5.0 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review Source Response from Shopmonkey March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Seemeless process" January 28, 2026 4.0 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! RP Ryan P. Service Tech Automotive Used the software for: Less than 6 months ### "Solid Software for gear heads." February 26, 2026 5.0 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! MI MOUSTAFA I. OWNER Automotive Used the software for: 2+ years ### "M-TECH PERFORMANCE" July 7, 2021 5.0 Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program! Pros I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software Cons My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Reason for choosing Shopmonkey Better customer communication and the 30 day free trial sells it self Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Needed a change all data does not even do a fraction of what Shopmonkey does Review Source CS Carmelo S. Manager Automotive Used the software for: 1-2 years ### "Shopmonkey Rules!" June 15, 2023 5.0 With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out! Pros Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool! Cons I wish we switched sooner! Change is hard but this is one change we should of done sooner! Switched from [LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/) It felt very dated, slow, and very limited in what you can do. Review Source GH Gloria H. Co-owner Automotive Used the software for: 2+ years ### "Rating by Gloria" January 8, 2023 4.0 Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied with Shopmonkey. Pros The ease and the simplicity of the interface. Cons I’d like to get the diagrams included in the plan that I have at no extra cost. Also, the credit card rate is a lot higher that the rate that I pay with Elavon Merchant Services. Customers paying via ShopMonkey is a lot more convenient, but the time that it takes to reach my bank is much longer than Elavon. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey It was overall easy to use and the customer service is better. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Alldata did not have the cloud option. Review Source JG Jimmy G. Owner Automotive Used the software for: Less than 6 months ### "I'm very impressed!" November 2, 2020 5.0 The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey! Pros I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional. Cons I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board. Reason for choosing Shopmonkey We were looking at a couple different ones but I can't remember what they were. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The invoicing software from QB was very confusing for customers and cumbersome for me to use. Review Source DM David M. Owner Automotive Used the software for: 1-2 years ### "Shopmonkey review" June 6, 2023 4.0 The system being cloud based is very nice.Shopmonkey is a decent system. Pros Easy to use. The final invoice looks professional. Cons When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey The look of the final invoice.The ease of billing parts out. Review Source NS Nicole S. Research Analyst Automotive Used the software for: Less than 6 months ### "I'd recommend overall" July 29, 2025 5.0 Pros Shopmonkey has amazing customer support. I ran into a bug and was greeted by a polite and helpful customer service agent. Cons I find that it can be difficult to navigate/explain to new users. Once I got the hang of things, however, it became easier. Review Source JG Jeremy G. Lead Mechanic Automotive Used the software for: 2+ years ### "ShopMonkey will keep you Sane!" November 9, 2024 4.0 I use ShopMonkey on a daily basis in the shop for most management needs. There is way too much to do and it takes the bookkeeping aspect of the mind a bit. Pros Shop Monkey is so simple to use compared to competitors. It is user friendly for those of us not super online. Cons ShopMonkey can run a bit slow. It has lag between clicks and pages. Review Source DM Darrin M. Service and Parts Manager Automotive Used the software for: 6-12 months ### "Best thing we have implemented in a while " June 6, 2023 5.0 Customers can no longer say I didn't know what that was going to cost or say they didn't authorize. Pros I like that we can schedule and make an estimate/invoice to save double writeups and also that we can get authorizations in a timely fashion. Cons The Point of sale for parts only is making us have to hold a double inventory management system. Reason for choosing Shopmonkey Much more cost effective for our situation and without loss of functionality Review Source DH David H. Owner/Diagnostic Tech Automotive Used the software for: 6-12 months ### "Our shop would be lost without it." December 2, 2022 5.0 The time savings and accuracy are astonishing, I don't know how other shops work without it. From inventory to POS Shopmonkey is great. Pros I love how easy it was to set up and how much easier it is to use. Their customer service is the best I have ever delt with and I can't stress this enough. The people that I have had to get help with are all amazing. It is super refreshing how amazing they are at customer service. The software is bad ass and so are their team. Cons It would be great if they would add the ability to add photos and videos to the service lines, for the web version of the invoice that is sent to your customer, not a deal breaker at all though. Reason for choosing Shopmonkey I was able to do the setup process myself in a few hours and they offered a team that onboarded you for free. That is how easy and powerful it is. Review Source TD THomas D. Sales, Integration Automotive Used the software for: 6-12 months ### "Need a P.O.S. System that is an excellent value and easy to use? ShopMonkey is here!" March 17, 2022 5.0 Shop Monkey has improved our shop operations dramatically. It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer interactions. Pros Organizational benefits, easy to use, and more cost-effective than the competition! Cons Report formats and building custom searches in the REPORTS could be a little easier to manipulate. Exporting reports is difficult. Reason for choosing Shopmonkey Easy to use, pricing is reasonable, and customer service is second to none!!! Review Source MB Megan B. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to Learn & Fantastic Customer Support!" April 2, 2020 5.0 Pros This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update). Cons There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop. Review Source VV Victoria V. Office Manager Automotive Used the software for: 1-2 years ### "The BEST decision our shop has made" August 26, 2020 5.0 Pros I cannot say enough great things about Shopmonkey!! One of the biggest game changers for us (but I didnt think this would be originally) is the chat/messaging feature with customers. Before SM, most of our conversations with customers would be via email. If customers were in a conversation with one staff member, other staff wouldnt be able to be caught up on everything going on if needed. Now, with SM, the conversation sticks to the work order which makes it so much easier for us as a team to figure out the status of the job. Another game changer is being able to tag items on the work order. You can tag labor or parts items, or tag the entire work order. For example, on labor items, we have tags like "In progress" or "Completed." For parts items, we have tags like "Ordered" or "Installed." On entire work orders, we tag them "Waiting at Shop" or "Dropoff" or "Needs car back by \_\_\_" Accepting payments - this is something we started using heavily when Covid hit. Other features: cloud-based, customers being able to confirm or cancel appts, customers being able to authorize some work and decline others, easy inspection reports!, canned tasks, amazing integration with Quickbooks Online, looks good and modern. On top of all this, their customer service is TOP NOTCH. Their chat service is nothing Ive ever seen before and they are on top of it all! You can even request features and they LISTEN!!! That is rare. Cons It's not easy to use on mobile. They are coming out with an app but it's more for use by the mechanics. I wish it was easier to use on my phone. Review Source mL mary L. Owner Retail Used the software for: 6-12 months ### "Great system for any auto shop!" June 15, 2023 5.0 Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system! Pros I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort Cons There are a handful of features which would be nice and there are some bumps too. Review Source MM Micah M. Owner/Manager Automotive Used the software for: 1-2 years ### "Mac's Quality Used Tires Shopmonkey Review" June 19, 2023 5.0 Shopmonkey has been great for our business once we got it up and going. Has helped us keep track of things a lot better and take our customer information side of things to the next level. Pros Shopmonkey helps us keep track of customer orders and information a lot better than how we did things previously. The incorporation of being able to keep track of inventory has been great as well, though the user interface of doing that for used tires is somewhat difficult. Cons The onboarding of the program to our business was tedious and somewhat difficult. I would say it had to do more with the way our side of things was structured, but nonetheless took a while to get things to a point of running smoothly Review Source DL Dimitri L. Owner Automotive Used the software for: Less than 6 months ### "We love Shopmonkey" December 9, 2020 5.0 We LOVE it. Shopmonkey has increased our productivity and organization in the shop. Pros We like the novelty of the software. The software we were using was old-school and not too user friendly. Shopmonkey is user friendly and anyone can learn it simply by navigating through it and/or watching a few YouTube videos. We also love that we can send our customers messages when we create their appointments and reminders. We noticed that we have less no shows after using this feature. Our customers love the reminders as well. Sending the estimates via text message has also increased the authorization rates. Customers can look at the estimate, read our notes and authorize the job with a click of a button. We also appreciate the customer support which has been a huge asset in learning and navigating the software with ease. Communicating with customers has become easier with Shopmonkey. We usually get busy toward the end of the day when customers are picking up...while we're busy we can notify customers that their car is ready via text message. We also love the workflow feature to keep us updated throughout the day and to keep our customers updated as well. The workflow feature has allowed us to stop using the white board. More oganization. Shopmonkey can be used on any computer and tablet; therefore, we can check the calendar from home if we want to. Can't forget the calendar feature as well showing us our appointments for the day. Cons The mileage being required before printing an invoice. Basically not allowing us to print an invoice if we didn't input the mileage out. It is a big liability if we forget to enter the mileage out. 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