# Page 3 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Shopmonkey the right Auto Repair solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (265) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of Shopmonkey ## Showing most helpful reviews Showing 51-75 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Adrian S. Owner / CEO Automotive Used the software for: 6-12 months ### "Outstanding product and the best support team!" June 18, 2021 5.0 Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues. Pros This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop): - Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer - The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize. - Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made - Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing! Can't recommend this product enough. Cons The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good. Switched from [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Copper](https://www.capterra.com/p/141642/Copper/) Intergration with QBO, eliminating 3 apps down to 1, SMS and threaded customer chat included. Review Source MR Michelle R. CFO Shipbuilding Used the software for: 2+ years ### "Pro System for a Small Shop" June 13, 2023 5.0 I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time! Pros The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly. Cons The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management. Reason for choosing Shopmonkey There were no other products that compared to Shopmonkey or that we considered at the time of selection. Shopmonkey was the only product that we looked at the had options specifically for boats vs. cars. Review Source bS brayden S. Service Manager Automotive Used the software for: Less than 6 months ### "Why i switched to Shop-Ware" January 8, 2021 3.0 It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform. Pros its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it. Cons \* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!\* Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Reason for choosing Shopmonkey Because at face value it looked like it had all the features it claims. But after using it, it truly does not, at least not yet. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Mitchel is outdated and overpriced Review Source Response from Shopmonkey May 25, 2021 Thank you for your feedback, we strive to provide the best software solution possible and your feedback helps get us closer to that goal. That said, we never keep our customer's data captive. All of your customer and shop data is exportable, and if you have an active subscription, we're happy to help with this as needed. We have also taken large steps to provide a more efficient workflow, fewer clicks to complete operations, and we've put a strong focus on improving the tech and admin views. We've recently released Shopmonkey for Techs mobile app that's designed for the day-to-day technician operations with a to-do list to track progress on the job. We actually do have a number of employees that either own or ran a shop, and we make customer visits a priority to ensure our roadmap is inline with your operational needs. We've taken every piece of your feedback to heart and have addressed with our product team. We're sad to see you go, but we wish you nothing but the best! TD THomas D. Sales, Integration Automotive Used the software for: 6-12 months ### "Need a P.O.S. System that is an excellent value and easy to use? ShopMonkey is here!" March 17, 2022 5.0 Shop Monkey has improved our shop operations dramatically. It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer interactions. Pros Organizational benefits, easy to use, and more cost-effective than the competition! Cons Report formats and building custom searches in the REPORTS could be a little easier to manipulate. Exporting reports is difficult. Reason for choosing Shopmonkey Easy to use, pricing is reasonable, and customer service is second to none!!! Review Source KN Kaylee N. Secretary Automotive Used the software for: Less than 6 months ### "Organized and easy to use! " March 19, 2024 5.0 It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders. Pros I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker! Cons I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey! Review Source MB Megan B. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to Learn & Fantastic Customer Support!" April 2, 2020 5.0 Pros This software is the opposite of "clunky." It's easy to navigate and learn quite rapidly. I love how you can customize the workflow based on your own shop's processes. Being able to take pictures of needed repairs and send them via text/e-mail directly to the customer is one of our favorite features. Showing the customer what's actually wrong with their truck or trailer provides transparency and strengthens trust with our company. The messages and pictures save right into the estimate so everything for that repair is all in the same place. Customer support is very responsive. I've never had to wait more than a couple of hours to get help (most of the time it's a response within a few minutes.) A few times, I've needed support on bigger customized things that was more than a quick fix. They always took the initiative to stay in touch with me (instead of me tracking them down for an update). Cons There are a few features that I wish were available (such as a mobile app), but the customer support team is always listening to features the customers want. They have a dedicated page where you can request features and you can comment and vote on other people's requests. You can see what features they approved and are working on at the moment (the mobile app is one of them.) Even if there's something you don't like about the software, chances are they are already working on improving it or adding that feature if you just ask! Best thing about Shopmonkey: It's super easy to get started using and once you do, you have a great team standing by willing to improve it based on their customer's feedback. We are very satisfied customers. Oh and we love that it's cloud based so our mobile technicians can use it outside of the shop. Review Source JH Jonathan H. Shop Manager Automotive Used the software for: 6-12 months ### "Faster and much easier to use for me and my shop " August 20, 2021 5.0 Faster quotes and estimates, more capabilities to communicate with customers and manages work orders. Less work for you because it gives you so many shortcuts and ways to preset different jobs and services. Pros The overall layout out of the software and its capabilities cut my office time in half. We used to do all our quotes and invoices on paper but since switch everything to shopmonkey it really speeds up the process as well as proving more tools and features than I wouldn't have had the old way. Cons Getting used to the software was probably the hardest part. Overall I don’t really have any complaints and they are constantly making improvements and updates fo make it better. Reason for choosing Shopmonkey Shopmonkey seemed like something different and new and had tons of good reviews. It seemed like a software that was not quite as popular because it was newer but after reading seemed like it offered more then it’s competitors and was growing fast. Review Source GN Gary N. Business owner Automotive Used the software for: 6-12 months ### "Working with the monkeys" November 2, 2021 5.0 copy and paste from 2 above , word to your mother . . . . . Pros The team on the intercom chat The team has always been MORE than helpful in helping me understand how to operate this system , no matter how big or small of a problem i was having . These 3 people stuck out to me in a BIG way, i am naming them in chronological order of my Shop monkey encounters \[SENSITIVE CONTENT\] Now i am NOT going to say these 3 people deserve a raise , because that would be insulting to the company and the individuals themselves . These 3 people need to be sitting at a table and making decisions for the sake of the company , as well as the consumer. I make this decision based on their work ethic , their interaction with their customers, and their overall demeanor. As a small business owner / operator myself, I look for a certain head on a certain set of shoulders. They passed the tests. Do the company a favor and Bring these guys up , have them train the next generation, and set them at the company table with you guys . I would like to go into detail about EACH interaction with you guys. I CAN AND WILL justify every statement made about each interaction. Cons In my opinion , a " pay per feature " instead of the bundles packages . . . . . . . .i would buy more features TODAY , but the bundling is WACK Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey Youtube and face book just kept ranting and raving about them Review Source VV Victoria V. Office Manager Automotive Used the software for: 1-2 years ### "The BEST decision our shop has made" August 26, 2020 5.0 Pros I cannot say enough great things about Shopmonkey!! One of the biggest game changers for us (but I didnt think this would be originally) is the chat/messaging feature with customers. Before SM, most of our conversations with customers would be via email. If customers were in a conversation with one staff member, other staff wouldnt be able to be caught up on everything going on if needed. Now, with SM, the conversation sticks to the work order which makes it so much easier for us as a team to figure out the status of the job. Another game changer is being able to tag items on the work order. You can tag labor or parts items, or tag the entire work order. For example, on labor items, we have tags like "In progress" or "Completed." For parts items, we have tags like "Ordered" or "Installed." On entire work orders, we tag them "Waiting at Shop" or "Dropoff" or "Needs car back by \_\_\_" Accepting payments - this is something we started using heavily when Covid hit. Other features: cloud-based, customers being able to confirm or cancel appts, customers being able to authorize some work and decline others, easy inspection reports!, canned tasks, amazing integration with Quickbooks Online, looks good and modern. On top of all this, their customer service is TOP NOTCH. Their chat service is nothing Ive ever seen before and they are on top of it all! You can even request features and they LISTEN!!! That is rare. Cons It's not easy to use on mobile. They are coming out with an app but it's more for use by the mechanics. I wish it was easier to use on my phone. Review Source LA Lagi A. Service Writer/Manager Automotive Used the software for: 1-2 years ### "The most amazing software!!" June 6, 2023 5.0 Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good rapport with our customer's and helped us to build our business more. Pros Everything about this software has made work life so much easier and also has helped us to bring in more business and build more trust and clear communication with our customers. Cons I have not found one thing I don't like about shopmonkey yet. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Reason for choosing Shopmonkey Shopmonkey presented their software to us and with great delivery we were sold on giving it a try. We have no regrets. Review Source MS Martin S. Owner Real Estate Used the software for: Less than 6 months ### "Comprehensive and Time-Saving Auto Shop Solution" May 9, 2023 5.0 My overall experience with Shopmonkey has been highly positive. The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable insights into my business performance. I have also noticed an improvement in the management of my human resources, thanks to the platform's team leadership and management tools. Pros I am continually impressed by Shopmonkey's commitment to exceeding customer expectations. Their strategic approach to providing effective processes and procedures has made running my auto shop much more efficient. The platform's excellent communication tools and determination to deliver commercial results have significantly benefited my business. Cons Although Shopmonkey offers a comprehensive range of features, the learning curve for new users can be steep due to its cluttered interface. I believe that a more streamlined design would make it easier for users to navigate the platform. Additionally, the customer support team could be more responsive to quickly address queries. Switched from [ARI](https://www.capterra.com/p/201737/ARI/)[Rapid Recon](https://www.capterra.com/p/191074/Rapid-Recon/)[AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Shopmonkey stands out from its competitors due to its deep understanding of the needs of auto shop businesses. Its expertise in managing labor-intensive operations, supply chain management, and marketing and business development have proven invaluable. The platform's ability to handle multiple business units, along with its real-time reporting, has made it an essential tool in my auto shop's success. Review Source JS Joe S. Owner Automotive Used the software for: 6-12 months ### "Gret Value, Awesome Tech Support!" November 20, 2020 5.0 I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of. Pros It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office. Cons Really not a lot to dislike with ShopMonkey. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing Shopmonkey Price, ease of use, functionality, TECH SUPPORT!! Review Source MI MOUSTAFA I. OWNER Automotive Used the software for: 2+ years ### "M-TECH PERFORMANCE" July 7, 2021 5.0 Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program! Pros I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software Cons My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Reason for choosing Shopmonkey Better customer communication and the 30 day free trial sells it self Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Needed a change all data does not even do a fraction of what Shopmonkey does Review Source SS Shah S. Owner Automotive Used the software for: Less than 6 months ### "Insanely happy since day 1!" March 20, 2019 5.0 continued from 'Cons: What did you like least about this software?'... Also the amount that the customer is being charged should be forced to be typed in. Have had many situations when you are trying to get the customer out when they are in a rush and the accidental amount is fully showed "paid". Thankfully my team has caught it every time that mistake is made, but I am sure that this will soon cause issues when it is accidentally overlooked. All that simply needs to happen is that the autofill for the amount has to be removed. This will allow the user to be able to enter the information themselves properly. Pros This software makes running a shop so much easier and simpler. It helps the whole team stay on track and leaves little to no room for error or miscommunication! Cons There are a few "basic features" that in my opinion are no-brainers that we have already made the support team aware of. - Reports needs to be more customizable so that we can easily calculate real gross profit (the most important thing in any business) that comes into the shop and also be able to categorize it by service writer. From my understanding and from what I have seen it can only be calculated for all invoices that have been made, and not just paid invoices in the 'profitability' report. Given that everything is already tracked all we would need is a way to have a report that allows us to use every filter there is. 'Zayn' from our team has already brought this up to the support team for Shop Monkey, hopefully it will be implemented very soon. - There needs to be a way to enter in "completion dates" for each vehicle so that there can be a separate work flow for "deadlines" that are coming up along with notifications that are customizable (i.e. "notify the team 3 days before completion date", "notify the team on the day of completion date"). Already brought up to the team by Shah. - When entering in a payment and a full payment is made, there should be some kind of option so that the order goes directly into the "Invoices" section of workflow. Maybe a check box that just closes the deal. Because remembering to move it over every single time when you have a customer in front of you waiting to get you to take him / her to their car its easy to forget. Review Source mL mary L. Owner Retail Used the software for: 6-12 months ### "Great system for any auto shop!" June 15, 2023 5.0 Overall, I think Shopmonkey is definitely an asset. We run two shops with it. There are some issues when we switch back and forth between shops, and you will find some thing through out the day you wish it had, But overall its a great system! Pros I like how easy Shopmonkey is to use and the customer service is great. It really streamlined a few things for us. It communicated most of the time with QB with out any effort Cons There are a handful of features which would be nice and there are some bumps too. Review Source SW Sean W. Shop Manager Automotive Used the software for: 1-2 years ### "Great product with top notch customer support" August 11, 2020 5.0 As a Service Advisor for 17 years in the dealership world I worked with all of the major dealer management software and a couple of the smaller ones too. There is no perfect solution for every business but the Shopmonkey team does an excellent job of providing a lot of the features present in the major DMS at a fraction of the cost. Anything in my review I marked at 4 stars is because currently I feel it could be improved upon. With Shopmonkey I feel like they will continue to improve their software and have seen evidence of that in the time I've used it. If you were just to use Shopmonkey for scheduling and customer contact I feel it is worth the money. That is the original reason we started using it and then we began using it for tracking technician efficiency and other reports. As I said in the title the customer support is excellent and when you ask a question of them they do a great job of showing they are interested and that you are not just contacting a random call center. Pros The messaging features are very good and pretty easy to use. The amount of time saved in the day having the ability to text and email customers directly through the system instead of playing phone tag is impossible to put a price tag on. Scheduling is easy to use and functional as well. We don't use it for actual invoicing but use the system for time tracking and efficiency reports for my technicians and it is good for that role. I've looked at the invoicing side and it looks well integrated. It is also fairly easy to train people that are not super computer savvy on this system which boosts efficiency. Time is money and Shopmonkey can help you save time. Cons It's hard to put a finger on this because whenever a fault is found they are very responsive to fixing it or explaining how to do it when it is end user error. Review Source HM Hannah M. owner Automotive Used the software for: Less than 6 months ### "Love, Love, Love Shopmonkey!!!" November 15, 2019 5.0 My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now! Pros It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once. Cons I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app! Reason for choosing Shopmonkey I just knew pretty quickly that Shopmonkey was for me. Once I did the walk-through with one of the support guys, I really liked it. At the end of my trial period, I was sold. I'd been nervous about having to learn a new software, but Shopmonkey was so easy to learn. And it's a lot of fun to use! Once I realized how great the support team is, I knew I had nothing to worry about! Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Tracs is lacking A LOT of features that Shopmonkey offers that I knew would be helpful to our business! Shopmonkey really is cutting edge. Review Source JK Janelle K. HR/ administration Automotive Used the software for: 6-12 months ### "Shop Monkey is great but missing heavy duty support" June 7, 2023 5.0 Shop Monkey is a great tool to keep track of services and create invoices, but I'm a little disappointed in the heavy duty support. Pros I like how easy and intuitive the software is. I am still learning all of its capabilities, but I'm very satisfied with what I've been able to accomplish so far. Cons I am a little disappointed with the lack of heavy duty support. The labor rates aren't very prevalent for heavy duty, and so far the parts procurement piece hasn't pulled through either. I also have not figured out how to compare quoted times/ amounts to actual times/amounts. Reason for choosing Shopmonkey We chose shop monkey because of the parts procurement feature. However, it's not proven to be helpful in the heavy duty realm at all. Review Source DL Derik L. Owner Automotive Used the software for: Less than 6 months ### "Stellar Customer Service! Efficient and user friendly" January 2, 2020 5.0 Beyond excellent! Pros First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes. Cons Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense. Reason for choosing Shopmonkey I tried a few different trial periods with other cloud based service writing software companies, and then trying shop monkey. I was sold after the first day and never looked back. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Customer Service, Price, User Freindliness, customizable plans, no long term contracts, I could use it anywhere with cell service, helpful and accurate instructions on how to use new or unfamiliar features.... etc.. Oh, and did I mention fantastic customer service? Review Source CW Charles W. President Automotive Used the software for: 1-2 years ### "Great customer service" June 13, 2020 4.0 Pros Customer service, hands down. The software is relatively problem free but should you need help finding a feature or even adding one that wasn't there before this company is super responsive. Quick, accurate responses that save you time and money. Practical use is good, the ability to add canned services for commonly sold packages is great. They've recently added the ability to move line items between and within services - sounds small but anything that helps provide more clear communication w/customer is great and the SMS feature, with pictures, is great for that. Cons Like most automotive packages some tie in's don't work well - carfax (separate product that SM integrates with) has plenty of problems but that's the carfax product not SM. Same with the parts/labor lookup. Invoicing and reporting are not as feature rich as other platforms. Things like "sales tax" reports should be integrated into any invoicing package but SM does not handle tax well. Reason for choosing Shopmonkey Cost, flexibility. We stayed because the customer support is so good. Fishbowl is far more powerful and suits our business well but their customer support was terrible and after 3 years bugs we pointed out the first week were still not fixed. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) I didn't really, we still use QB but not for invoicing or customer communications. Review Source GR Garrett R. Operations Manager Automotive Used the software for: 1-2 years ### "Shopmonkey - The best set of tools your shop could have!" October 6, 2021 5.0 Our experience has been amazing. It has improved our business on many levels, from customer experience, technician efficiency, profitability, and organization. Couldn't be happier! Pros One of the biggest benefits we've experienced with Shopmonkey is it's all-in-one design. All of the tools are incredibly easy to use, the design is user friendly, and the business reporting is phenomenal. Also, the customer support and continual improvements made by the Shopmonkey team is second to none. Cons Although minimal, the software can be slower / clunky when system updates are being made. Review Source Aadel K. Owner Automotive Used the software for: 2+ years ### "Bringing high tech to a low tech industry" March 19, 2024 5.0 Pros Easy of use, end user experience is excellent Cons Customer support wait times. We would like faster response from support. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Review Source NH Nate H. Owner/ Service Writer Automotive Used the software for: 6-12 months ### "Great start to a software that leaves a lot to be desired" June 12, 2023 2.0 Shopmonkey is great to use everyday when it isn't super slow but if it doesn't get ALOT better soon we will be moving on. Pros Ease of use & estimating functions. Visually appealing, digital inspections Cons The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare. Reason for choosing Shopmonkey Good salesmen Review Source JG Jimmy G. Owner Automotive Used the software for: Less than 6 months ### "I'm very impressed!" November 2, 2020 5.0 The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey! Pros I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional. Cons I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board. Reason for choosing Shopmonkey We were looking at a couple different ones but I can't remember what they were. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The invoicing software from QB was very confusing for customers and cumbersome for me to use. Review Source DM David M. Owner Automotive Used the software for: 1-2 years ### "Shopmonkey review" June 6, 2023 4.0 The system being cloud based is very nice.Shopmonkey is a decent system. Pros Easy to use. The final invoice looks professional. Cons When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey The look of the final invoice.The ease of billing parts out. Review Source Similar Products Featured