# Page 5 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169022/Shopmonkey/reviews

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Shopmonkey

4.6 (263)

[View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 17th, 2026

# Page 5 - Reviews of Shopmonkey

## Showing most helpful reviews

Showing 101-125 of 263 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tinamarie S.  
Co-Owner  
Automotive  
Used the software for: Less than 6 months

### "Super Satisfied"

December 13, 2019

5.0

I feel so much more organized and that I am communicating with my customer properly.

Pros

Ease of use, I love that it transfers to Quickbooks, I can send estimates and invoices to my customers via email and text, and I like the different views so I can get an overall idea of going on in the shop at anytime. The other thing I love is the pricing matrix...this makes it so easy to charge what I need to without having to do any calculations on each ticket.

Cons

I wouldn't say I don't like anything...but I would like to see this tool allow me to send out emails to all my customers, invites and promotions. I would also like to see an application for the tool so that my guys can time in easier.

Alternatives considered

[Shopware](https://www.capterra.com/p/145605/Shopware/)

Reason for choosing Shopmonkey

I like that it is web-based, the look and feel of this product is better and I love the customer service at Shopmonkey -- they always answer my questions right away when I open the chat box. I don't have time to call in an account manager or set up a training - I can learn on my own and got to start using it right away. I

Switched from

[Airtable](https://www.capterra.com/p/146652/Airtable/)

I had to build it myself and it did not do everything I needed

Review Source

JC

Joseph C.  
Shop Manager  
Automotive  
Used the software for: 2+ years

### "A trained monkey..."

March 20, 2020

5.0

Shop Monkey went to the source for solving problems. Shops! With all that is required for managing a multiple bay, multiple tech shop, Shop Monkey took the time, and they still take the time, to engage with their client base to learn from their users. They are continually making a better, more streamlined product that a trained monkey could learn to use.

Pros

If you can set up and manage a social media page....then you can set up and manage a Shop Monkey page. It is very user intuitive. Shop Monkey has always been lightning fast with replies to concerns, questions or recommendations from users. It is seamless to assess reports and send them to Quick Books or to our CPA. Tracking sales, profit margins and an ability for our tech's to use it as well are all only added benefits.

Cons

Honestly....(Not getting paid from Shop Monkey, and yes, I am a real user), there is very little that I don't like about the software.

Review Source

JP

Jeremy P.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Superior performance"

June 13, 2023

5.0

Pros

This product has streamlined our business and save us so much time!

Cons

Nothing, service has been great, staff has been very attentive, and any small issues that have come up have been addressed nearly immediately.

Review Source

lE

lisa E.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Excellent Program "

July 18, 2023

5.0

Pros

Very easy to understand and use! I don't think we could run our business without it!

Cons

Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was made

Reason for choosing Shopmonkey

program was simple and easy to understand

Review Source

AS

Ashley S.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Excellent Software"

May 21, 2020

5.0

Pros

I really love the way Shopmonkey is easy to use. I have tried many other shop management systems and NONE are as simple as this one. I truly love the carfax integration, it makes life so much easier, and although there are other shop systems that also have this feature, it definitely wasn't as easy to use as Shopmonkey. In fact I had issues trying to access the carfax information in other systems. I also love the payment terminal, its very modern and easy to use. I am beyond pleased with Shopmonkey.

Cons

There is nothing that I really dislike about Shopmonkey. If I must say, one thing that would work well with the software is adding the option to not only add customer information but also company information. Adding a customer or company switch when adding a new customer would work well here. For Example, as a shop manager I work with a lot of other shops and fix some of their vehicles adding them into Shopmonkey can get complicated because they don't go by first or last name which is required to add a new customer.

Switched from

[Workshop Software](https://www.capterra.com/p/131987/Workshop-Software-Online/)

I did't exactly make a switch, I was more exploring both management systems and I decided to go with Shopmonkey. Although the prices with Workshop Software seemed better, Shopmonkey had a lot more to offer.

Review Source

GG

Grace G.  
Office Assistant  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Customer Service at its finest!"

January 7, 2022

5.0

Pros

Customer service is top notch! Even without the phone contact, reps are very responsive, patient (especially when one needs to step away from the desk for a meeting) and proactive. They will stay with you until it's resolved, or until there's a work around or submit a request for the feature to be added.

Cons

It's challenging to communicate priorities with hundred of work orders/estimates stacked in the various columns. It's a lot of info to look at, at once, when this is at the review for approval stage.

Review Source

VR

Verified Reviewer  
Help  
Automotive  
Used the software for: 6-12 months

### "allows users to create and manage estimates"

July 21, 2023

5.0

Pros

There might be a mobile app available, enabling users to access essential features on-the-go.

Cons

Regular update and then is I like it this software you in the battle function and all the things

Review Source

RH

Ronald H.  
Owner/operator  
Automotive  
Used the software for: 2+ years

### "Needs some revamping "

June 13, 2023

5.0

Keeping track of invoicing and work flow

Pros

Easy of use and learning shopmonkey system for daily use

Cons

No scheduling link for customers to schedule appointments

Reason for choosing Shopmonkey

Convience

Review Source

AS

Alexander S.  
Project Manager  
Automotive  
Used the software for: 1-2 years

### "Majestic tool for auto businesses"

August 12, 2023

5.0

Shopmonkey is an absolute delight. You get value for your money with the tool, as it easily streamlines processes and improves communication with clients.

Pros

One the greatest features is it's ability to track procurement processes. The platform also allows effective communication with customers that ensures the work progress is up to date.

Cons

The only challenge would be the ability to seamlessly transfer billing information from the platform to QuickBooks.

Review Source

DC

Danny C.  
General Manager  
Automotive  
Used the software for: 1-2 years

### "The best software for any automotive related shop."

June 15, 2023

5.0

Pros

Being able to send customer quotes of service and labor with approvals.

Cons

The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.

Review Source

RS

Rupal S.  
Co ordinator  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "It is a user friendly software"

January 4, 2024

4.0

Pros

tasks in auto repair shop management. From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything

Cons

Nothing as of now but need a improvement in customisation

Review Source

FP

Frank P.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Shop Monkey is very easy to use in our auto repair shop. "

March 31, 2020

5.0

We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.

Pros

I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Cons

Need a good CRM to manage and reach our customers list. Need to get the real World Pack order system connected.

Alternatives considered

[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

Reason for choosing Shopmonkey

The interface with the work flow, appointments, ROs, and the invoice process, Digital inspections, Parts ordering in the RO, Customer communication, Ability to move an RO to invoice-appointment-process- and back, with no issues, can't mess up.

Switched from

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

We were in the dark ages with customer contact & inter shop communication. Took a long..........time to write and RO, and to invoice and close it. I could write a list of fails on the old system.

Review Source

BS

Bez S.  
CFO  
Automotive  
Used the software for: Less than 6 months

### "Time-saving product, erased our stress, amazing customer service"

January 13, 2021

5.0

I asked them if I could write a review because we like their product so much. Our customers now say things in their reviews of OUR company like, "This shop is so organized and professional - they send reminders about appointments and invoices over text so everyone knows exactly what's going on." That's not us - that's Shopmonkey!! We're a small (growing) team. Before Shopmonkey, one of our weak points as a business was "dropping" customers inadvertently because their calls or emails got lost in the sea of interest. That doesn't happen anymore and we almost exclusively communicate with customers through Shopmonkey.

Pros

We own and run a van conversion shop. Shopmonkey has literally saved us hundreds of hours of stress and disorganization - and we've only been using it for 4 months. The layout is intuitive, the workflow ensures we don't drop customers, their invoicing is far more elegant than what we were using previous (QBO). Their customer service is first-class - fun, helpful people who are always there to solve problems and hear our requests for new features. I can't imagine running our shop and NOT using it now that we know what it feels like to have everything in one place.

Cons

There are some features we are hoping will come out soon, like the ability to communicate within the software with techs or other service writers, synching the calendar with Google cal, and being able to send purchase orders directly to vendors. Several of our biggest problems/desired features with the software recently were added in the latest upgrade!

Review Source

KK

Kyle K.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Streamline a one man shop"

June 13, 2023

4.0

Pros

The ability to integrate with Quickbooks and keep redundancies to a minimum.

Cons

The price is something I would like to see decrease. It is a powerhouse, but as a new business and a one man show it’s a little hard to digest some months.

Review Source

aE

angela E.  
owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "shopmonkey is the key to running a smooth shop "

July 12, 2021

5.0

shopmonkey is a little guardian angel of software

Pros

from online invoicing and updating the customers about the repair every step of the way that feature alone saves my mechanics time by not being on the phone all day . The parts inventory is so useful tracks every item for you I could go on and on about this software its amazing everybody that needs a all in one software for invoicing should try this

Cons

schematics for heavy duty would be nice

Reason for choosing Shopmonkey

why would you not choose shopmonkey this software is the MVP of shop invoicing

Switched from

[Whip Around](https://www.capterra.com/p/148935/Whip-Around/)[ARI](https://www.capterra.com/p/201737/ARI/)

free trial and was amazed by the product

Review Source

KM

Kristina M.  
Owner  
Automotive  
Used the software for: 1-2 years

### "Changed our business!!"

March 25, 2020

5.0

I LOVE the fact that we finally look professional!!! I love hearing the positive feed back from our customers on all levels, from the appointment reminders, to the email final receipts so we are not wasting paper! I love that I have been able to close my waiting room during this COVID -19 pandemic and do all customer contact over the web. I was even able to send a customized message with the message tab letting our customers know how we are conducting business at this time. Just so many cool things I love about this program and so EASY to use!!

Pros

That we can email, text and have customers authorize directly from their phone or email. The layout is so nice and easy to see. Love that I can just type in a style of a car and it shows me all we have worked on, in case I have forgotten a customer name. Just so many great features!!!

Cons

Nothing really, I was running on a hand written system that had the potential of having so many clerical and addition errors with my husband adding things up on his own.

Review Source

ET

Eduardo T.  
Owner  
Automotive  
Used the software for: 2+ years

### "Good Value"

October 7, 2021

4.0

Pros

The best feature is the customer service! They are very quick to respond and will make sure to get you the answers you need! It is also extremely easy to use, and they are constantly adding more features.

Cons

I feel like the reporting system is weak. Could use many other reports to help with marketing.

Review Source

SB

Scott B.  
Business Development  
Automotive  
Used the software for: 6-12 months

### "Shopmonkey Review"

November 30, 2020

5.0

Overall excellent experience.

Pros

Integration with QBooks was a breeze. The workflow feature is a game changer. The development/support group are the very best in the industry. They take future features very seriously and have made it easy to recommend changes and crowd support recommendations from other users.

Cons

We would like a more powerful "Search Everything" feature, right down to parts, phone numbers, and invoice amounts. The software is expensive to begin with, so adding Canadian exchange on top is painful. The app was a long time coming and is currently in beta. Hoping that changes our iPad user experience. The biggest bugaboo we have is running Ontario plates. Nearly 50% do not return to a vehicle, and some return data is incorrect (Mazda 3 and should be a Tesla).

Alternatives considered

[MioCommerce](https://www.capterra.com/p/185525/MioCommerce/)

Reason for choosing Shopmonkey

Workflow is the deciding factor.

Review Source

AW

Aaron W.  
Service Manger  
Automotive  
Used the software for: 1-2 years

### "SHOPMONKEY KEEPS OUR BUISNESS RUNNING!"

October 3, 2018

5.0

My overall experience with Shopmonkey has been a great pleasure as they make my day and workflow move smoothly and as it should while providing me with more tools then I need. I look forward to growing my business with the help of such a great software platform to work with!

Pros

It is easy to use, easy to learn, easy to communicate with staff members. keeps tract of everything needed to keep an automotive repair shop running smooth without valuable information getting missed or forgotten. Shopmonkey keeps our shop running smoothly and making sure we are making the money we need for our services.

Cons

I cant put my finger on a part of the program i dislike. there is such good communication in the shopmonkey community as well as direct communication with the development team that if anything does come up where something is proving difficult or just harder then needs be or something could be added to improve work flow, the team is there to listen and make improvements! It's a community and a supportive one. In the business world, that is something that is hard to find these days.

Review Source

PD

Petter D.  
Shop owner  
Automotive  
Used the software for: 1-2 years

### "So cal classics "

June 6, 2023

4.0

It’s good, easy to use and have a professional look

Pros

I like the professional look and the features like vin look up, email and txt estimates and invoices

Cons

The phone app is limited, only using it to scan license plates and vin numbers

Review Source

RF

Rebecca F.  
Controller  
Automotive  
Used the software for: Less than 6 months

### "Easy to use/implement "

August 4, 2020

5.0

So far we are very happy with Shopmonkey, all of our staff has picked it up very quickly - it is a no nonsense approach to inventory, service orders, keeping in contact with customers and building a user-friendly database. Oh and it communicates with QuickBooks, flawlessly....need I say more.... We're in!

Pros

Shopmonkey is very easy to set up/get started. Importing our data was incredibly easy, this software is the most user-friendly point of sale I've worked with!!

Cons

There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support they respond in real time with solutions and ensure me that the issue at hand will be addressed.

Reason for choosing Shopmonkey

I first chose Fullbay and was greatly disappointed. I had gone with Fullbay as I thought it offered more functionality than Shopmonkey - I was sadly mistaken, it was not user-friendly and my techs really struggled with it. Sense making the switch to Shopmonkey moral is up, our inventory is in order, service orders are neat and organized, accounting is on track, we couldn't be happier!

Review Source

Dmitriy O.  
COO  
Automotive  
Used the software for: Less than 6 months

### "Clean, Simple, To the Point, Modern and Effective."

January 30, 2018

5.0

Gaining efficiency in internal operations as well as greatly improving customer experience. The intuitive interface making quoting and invoicing easy and visual - which also helps our customers interpret our work. The software developers are in-tune with technology thus making the overall experience available on any device, reliably and consistently. Its currently the backbone of our service department, aiding in time management, billing and organization. We are looking forward to the growth of the platform and taking advantage of more and more features.

Pros

In seeking a modern day solution to manage a high performance shop - Shopmonkey stood out with an intuitive interface, current and upcoming feature list but more importantly the very personal customer service and responsiveness. These guys think outside the box, applying some of the clean, effective features and experiences available to other industries (retail, food) and bringing it to the car world. We finally can go paperless, mobile with great customer communication and efficient in-house productivity.

Review Source

EZ

Elliott Z.  
Owner/ operator  
Automotive  
Used the software for: 2+ years

### "My experience with shopmonkey"

February 2, 2021

5.0

Shopmonkey has organized my business in every way. Estimates, billing, customer history , scheduling, communication with customers. Someone makes themselves available quickly if I need help.

Pros

I have had my own shop for over 35 years and did all my invoicing the old fashioned way. I was low tech and looking at the programs most other shops were using scared me off. I did not realize all the benefits so it also seemed kind of expensive for a small operation like mine. I now realize what I have been missing. I was able to learn the software rather easily for invoicing, and all of my customers history is right there.

Cons

I can't even think of anything I don't like. There are non-stop improvements all the time.

Review Source

JS

Johnathon S.  
owner  
Automotive  
Used the software for: 6-12 months

### "not a super happy customer"

June 6, 2023

3.0

Pros

i like that it is web based, although it is very laggy a lot of the time.

Cons

there is a lot going on and a lot of steps. parts returns and quick books integrations are terrible. promised an android technician app last year and nothing yet.

Reason for choosing Shopmonkey

seemed good at the time

Review Source

TI

Tony I.  
GM/Partner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great Software & Support"

October 28, 2021

5.0

Very pleased

Pros

User friendly, Great support team, Great interaction with Quick Books

Cons

Nothing we love the software and support

Reason for choosing Shopmonkey

The software and tech support. They really care about your needs, have great follow-up, Great team to work with

Review Source

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