Who Uses This Software?

Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Evolve IP
  • www.evolveip.net/
  • Founded 2011
  • United States

About Call Center

Evolve IPs multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.


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Call Center Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Call Center Reviews Recently Reviewed!


it was easy for the call center and the manager to see the work flow each agent was doing.

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Our agents found it easy to use and navigate. Our call center manager enjoyed being able to customize reports for the specific data they were looking for.

Cons: We were unable to load multiple recordings that we use for holidays, office closed, and so forth so we had to switch it for different events instead of it being able to auto switch without changing the wav file.

Overall: it was a lot better then the old outdated software we were using and it was a lot more customizible.

Capterra loader

IP Phone System at its Best

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very User Friendly, Amazing Support , Not many distrubtion of services. Guaranteed uptime SLA's as long as you have uptime on Internet

Cons: Not much to not like. The system could be more automated in some cases but it gets the job done as needed

Overall: One of the best Phone systems you can get for the money.

Wonderful experiences every day.

Jul 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.

Cons: It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.

Overall: The tools available help us monitor our call service very efficiently. Creating our top priority an easy task, which is making our customers happy.

Customer Support is best part of evolve ip

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, instant update all features and functionally makes call handling easy. all over Quality of software is awsm

Cons: No cons as per us but only thing i dont like is default voice message recording system and answering services should be included

Could use improvement

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software allows me to connect to co-workers at various sites. The company that I work for has more than 13 sites throughout Philadelphia.

Cons: It lacks a few things such as modern emojis, boardrooms, and it still has status updates.

My experience has been excellent!

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use! Really very intuitive. Everything is spelled out clearly and compared to other software, I am always glad to see something that makes it quick and easy!

Overall: Ease of use!