Best For

multi-location

Product Details

Evolve IPs Cloud-based Unified Communications solution delivers award-winning collaboration (video, chat, conferencing and more) and crystal clear voice services that integrate with the applications youre already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a one-size-fits-none service.

Contact Details

Evolve IP

http://www.evolveip.net/

Founded in 2011

Located in United States

Connect & Collaborate
Connect & Collaborate
Connect & Collaborate
CRM Integrations
Unified Communications
Phones
OSS5 Admin Portal

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

IP Phone System Features

Auto Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

IP Phone System Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

Showing Most Helpful

Showing 34 of 34 reviews

Showing Most Helpful

Showing 34 of 34 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Dale W.
CIO
Construction, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 10, 2019

“BP Business Solutions ECS”

OverallWe've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.
ProsExtremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
ConsOccasional dropped calls can be troublesome.
Reviewer Source 
Source: Capterra
September 10, 2019
Lane P.
Service Desk Manager
Internet, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 6, 2019

“EvolveIP Phone Review”

OverallOverall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.
ProsEvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.
ConsIt takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.
Reviewer Source 
Source: Capterra
March 6, 2019
Verified Reviewer
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 8, 2019

“IP Phone System”

ProsThe pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.
ConsThe con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.
Reviewer Source 
Source: Capterra
March 8, 2019
Kenneth B.
Director of Finance
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Very Pleased”

OverallWe are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.
ProsI like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.
ConsAs with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.
Reviewer Source 
Source: Capterra
March 5, 2019
Avatar Image
Nick G.
Network Operations Specialist
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 22, 2017

“phone system is easy to use”

Overallthe mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.
Prosall the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
Conscant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
Reviewer Source 
Source: Capterra
November 22, 2017
Erwin B.
Desktop Support Specialist
Automotive, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 25, 2019

“EvolveIP”

OverallI have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.
ProsEasy to use, user friendly interface, and quick access to my open tickets and contacting customer support.
ConsSecurity time out is too quick. Some functionality are buried in the system.
Reviewer Source 
Source: Capterra
March 25, 2019
Richard V.
IS Analyst
Government Administration, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Fairly okay”

ProsI don't recall ever having the system go offline
ConsThe portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.
Reviewer Source 
Source: Capterra
March 5, 2019
Ketra F.
Retail Systems Manager
Retail, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 8, 2019

“My review”

OverallWe use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.
ProsI like the way the Skype communicator software integrates with Skype and our company directory.
ConsI struggle with transferring calls and adding users to a conference. It may be a user issue.
Reviewer Source 
Source: Capterra
March 8, 2019
Verified Reviewer
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Good Phone system”

Overallgood system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.
Prosworks on handset, pc app, and mobile app
Consmobile app you have to be connected to wifi
Reviewer Source 
Source: Capterra
March 5, 2019
Eric W.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
November 19, 2015

“A Real Quality Partner”

OverallWe use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!
Source: Capterra
November 19, 2015
Verified Reviewer
Information Technology and Services, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Osmosis admin center”

OverallEnd users located nationally and needed a solution to assist with providing everyone access to softphone.
ProsEase of implementation into current environment.
ConsWhile the admin website has undergone improvements, it still needs some work to allow easier administration.
Reviewer Source 
Source: Capterra
March 5, 2019
Carey H.
IT Manager
Banking, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 5, 2019

“IP phone system works better than our old in house phone system”

ProsSoftware easy to use and very intuitive Easy to set up
ConsI have no dislikes of current IP phone system
Reviewer Source 
Source: Capterra
March 5, 2019
Ketra F.
Systems Manager
Retail, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 21, 2017

“The service is generally consistent. ”

ProsThe voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.
Consusers are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.
Reviewer Source 
Source: Capterra
November 21, 2017
Patrick G.
Systems Administrator
Marketing and Advertising, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
March 8, 2019

“Evolve IP Review”

OverallWe our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.
ProsThe ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.
ConsOsmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.
Reviewer Source 
Source: Capterra
March 8, 2019
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2019

“Great Service”

OverallGreat!
ProsEase of use and most of all, the customer service. We utilized EvolveIP when starting our first office and had the best hands on support that we could ask for. They made setting up our phone system the least of our moving problems.
ConsI do wish that there was an easier way to record voicemail options so that they can be changed quickly dependent on holidays, new hires, etc.
Reviewer Source 
Source: Capterra
March 12, 2019
Katie H.
CRM Administrator
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
March 12, 2019

“An Okay Phone System”

OverallNot great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.
ProsIn order: appealing user interface, each queue has separate settings, and each caller has separate settings.
ConsThe customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.
Reviewer Source 
Source: Capterra
March 12, 2019
David R.
Senior Network Engineer
Computer Networking, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 12, 2019

“VOIP Phone Review”

OverallGenerally positive. Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.
ProsEase of installation. Works with existing network infrastructure / ISP.
ConsSome problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.
Reviewer Source 
Source: Capterra
March 12, 2019
Verified Reviewer
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 12, 2019

“Review from an IT perspective”

ProsCustomer support is very helpful and effective.
ConsSome actions are not allowed from the admin console. As such to administrate some features you have to call Customer Support to get the issue resolved.
Reviewer Source 
Source: Capterra
March 12, 2019
Daniel M.
Director of IT
Banking, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Evolve IP”

OverallWe are still working through many of the issues. It will probably become more satisfactory as we become more comfortable using the system.
ProsAbility to have a unified communication platform across PC and Mobile.
ConsFound many bugs and incompatibilities. Some legacy systems have more support
Reviewer Source 
Source: Capterra
March 5, 2019
Chris G.
Application Development Director
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
November 23, 2015

“Excellent Call Quality Backed by Great Customer Service”

OverallWe have been using EvolveIP's HPBX solution for about 3 years now and have had a great experience. We have not had any issues with call quality or service availability. The product is backed by a responsive and knowledgeable customer service team. The HPBX solution is part of a larger offering of cloud services from EvolveIP, giving us the ability to meet multiple needs such as Unified Communications and Call Center applications through a single provider. The HPBX solution is being constantly expanded to include new features and add-ons, such as a connector that allows us to integrate with our CRM platform.
Source: Capterra
November 23, 2015
Brian L.
Manager of Data and Network Services
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
March 8, 2019

“Working as intended”

ProsIt works as described and is of decent quality.
ConsCustomer support is hit or miss. Sometimes it takes multiple followups to get answers.
Reviewer Source 
Source: Capterra
March 8, 2019
Chenet P.
Agent
Commercial Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 2, 2017

“You spend less money by using an ip phone system”

OverallAt work, i used to use IP Phone, so it is easier to use. But you need to have a good internet connection.
ProsIt is easy to use it
ConsIf the internet connection is low, the communication will break down
Recommendations to other buyersThis company needs to have its own Internet provider.
Source: Capterra
February 2, 2017
Robert R.
CTO
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
December 6, 2015

“Work with them and they get it done”

OverallWe have ad the service for over a year now. To EVIP credit they have worked to constantly improve the process and service offerings. We had some challenges that negatively impacted our service delivery to our client base. We met in person at the corporate headquarters to resolve all issues and come up with action plans to move forward. I was impressed by the fact that senior level management took time to sit in on the meeting to make certain things were going in the correct direction. If cost is a concern check them out.
Source: Capterra
December 6, 2015
Anne Suzy P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 13, 2017

“My first experience”

OverallI have been using IP phone system for 20 day because of my new position at work, so it is a little bit hard for me to hold the phone in my hand and keep making call. You should use a software where we can use a headphone.

Vendor Response

By Evolve IP on March 3, 2017
Hi Anne, our IP phone system is compatible with headsets. You can also connect headphones to your soft phone to take calls. Please reach out to your account manager for more information about our headsets.
Source: Capterra
February 13, 2017
Brian A.
Dir. BI & IT
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
December 10, 2015

“First time VOIP deployment”

OverallMy company decided it was time to move to VOIP when we recently relocated our corporate headquarters. After reviewing several providers we chose Evolve. We have been so pleased with the service, deployment and support that we have added two more locations to our network in 6 months since the initial deployment. We have plans to add six more locations in 2016. Evolve has become a great partner to help us easily scale VOIP for our company.
Source: Capterra
December 10, 2015
Austin H.
Network Administrator & IT Specialist
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
December 2, 2015

“Very intuitive software & phones with a great customer service department”

OverallThis being my first VoIP implementation for a company going solo, it was great to have the implementation team and customer support help me along every step of the way. There were some hiccups initially, as any IT expert knows, that is to be expected. They handled it very well and we have been able to get just about everything sorted out. Great experience overall.
Source: Capterra
December 2, 2015
Guédyl P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 13, 2017

“Experience”

OverallIP Phones are simple to install, even for people with limited technical know how to install iit. Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly.
Source: Capterra
February 13, 2017
Robert M.
IT Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 13, 2015

“Evolve IP helps our offices connect easier”

OverallSince we've begun using Evolve IP for our phone system. We've had increase in communication between offices and have found it much easier to connect with others in the company. This has helped our IT dept assist users easier and make it easier for the users to connect the IT dept.
Source: Capterra
April 13, 2015
Myrlande L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 13, 2017

“My experience with IP Phone System”

OverallI'm used to using this software for a long time. All i can say about my experience about it. Ip phone should have be the first software that the clients working in a call center should have used.
Source: Capterra
February 13, 2017
Mackenley L.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
February 19, 2017

“My experience”

OverallI have used IP phone system for 2 years. The only problem i had with it: if you don't have a good internet connection, the communication will be bad.
Source: Capterra
February 19, 2017
T Q.
Sr. Telecom Engineer
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
July 30, 2015

“Great phone system with HD Voice Quality”

OverallEvolveIP's IP Phone System is being deployed throughout our organization. The quality of the voice is amazing and the customer service is excellent.
Source: Capterra
July 30, 2015
Ramiro O.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
September 4, 2015

“THe review”

OverallI like some things and not others, the portal needs to be a little neater because is no eazy to navigate around it
Source: Capterra
September 4, 2015
Danielle C.
SR Telecom Engineer
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
July 24, 2015

“Use at over 290 locations”

OverallCustomer service is excellent. PBX is sturdy and Evolve works with you to accommodate your needs.
Source: Capterra
July 24, 2015
Jeanette B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 29, 2016

“Excellent”

OverallThe software is user friendly.
Source: Capterra
January 29, 2016