# Unified Communications as a Service (UCaaS) Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Unified Communications as a Service (UCaaS) Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/169026/IP-Phone-System --- # Unified Communications as a Service (UCaaS) Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Unified Communications as a Service (UCaaS) ## What is Unified Communications as a Service (UCaaS)? Today, the office is no longer just a physical place - it's a collection of people who need to work together from wherever they are. Whether employees are working remotely, in the office, or in a hybrid environment, Evolve IP’s UCaaS solutions empowers them to connect anytime, on any device, with features that enhance productivity, enable business continuity, and support hybrid deployments. ## What is Unified Communications as a Service (UCaaS) used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Starting price $7.48 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Unified Communications as a Service (UCaaS)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.evolveip.net/&name=Unified Communications as a Service \(UCaaS\)) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Unified Communications as a Service (UCaaS) 4.4 (49) VS. [4.7 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $7.48 Per User Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (49) Ease Of Use 4.6 (22,653) Value For Money 4.2 (33) Value For Money 4.5 (15,226) Customer Service 4.3 (47) Customer Service 4.4 (13,489) ## Unified Communications as a Service (UCaaS) alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169026/IP-Phone-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Voice Mail 4.4 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.2 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Transfers live calls to other agents Call Monitoring 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance VoIP Connection 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Unified Communications as a Service (UCaaS) 20 features Application programming interface that allows for integration with other systems/databases System that automatically dials calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user System calls multiple numbers at once and connects the agent to the first number that answers Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.3 (39) 4.3 Based on 39 reviews ## Pricing Value for money 4.2 (33) [View pricing plan details](https://www.capterra.com/p/169026/IP-Phone-System/pricing/) Standard $7.48 Per User, Essentials $5.57 Per User, Plus $15.56 Per User, Value for money 4.2 (33) 4.2 Based on 33 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Act!](https://www.capterra.com/p/175860/Act/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (47) 4.3 Based on 47 reviews ## User reviews Overall rating 4.4 Based on 49 reviews Filter by rating 5(25) 4(18) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent FC Frank C. Call Center Manager Facilities Services ### "Frank Chiappine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2024 It's been an incredible experience. Transformed the way our organization does business. Pros In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding. Cons Hard to pinpoint something that's worked so effortlessly with minimal issues. Reasons for choosing Unified Communications as a Service (UCaaS) Pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rick M. Senior Technical Support Analyst Accounting ### "Aldrich Advisors - Evolve review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2024 Overall experience is very good, tech support is usually very quick with requests. Pros Reliable tech support, and great communication with our rep, \[sensitive content hidden\] Cons The Osmosis portal is a bit antiquated and the reporting isn't user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stephen H. IT Support Specialist Retail ### "Meets our small business needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2024 Pros Quick and effective support whenever we need it. Cons For a small business, the cost is a little high for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OG Omar G. IT Director Non-Profit Organization Management ### "VOIP and app convenience " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 18, 2024 This has been great to centralize and reassignments. Pros great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective Cons Certain features not available on the self-portal dependency on a strong connection emergency calling features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS MIke S. VP Accounting ### "Stonepayroll" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 8, 2024 Pros What did you like most about Unified Communications as a Service (UCaaS)? support tickets. Cons What did you like most about Unified Communications as a Service (UCaaS)? I hate having to need support ticket. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mario A. IT Manager Health, Wellness and Fitness ### "Great flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 29, 2024 Pros Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit. Cons So far, we have not encountered major issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rose H. IT Accounting ### "Moving away from your everyday phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2023 Pretty good. Good rollout. Go No Go meeting was a No Go, but didn't get a second meeting, that would have been nice. Some bumps. But quickly resolved. Pros Simple and easy to use, integrated into software you already use Cons OK, I get a LOT of emails for service request. Pickup. Handing. Updated. Finished Survey.... every time. But it's probably just me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Christopher L. IT Director Accounting ### "Initial VOIP Setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 6, 2023 So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices. Pros The idea of the system. The redundancy with Broadsoft. Integration with Teams. Cons The implementation process was very rough and the hardware suggested was terrible. Support was brutal. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing Unified Communications as a Service (UCaaS) Redundancy was the primary reason. Evolve has a Broadsoft component for when Teams integration fails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Francheska R. Director of Patient Onboarding Hospital & Health Care ### "Straight forward system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 19, 2023 Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often. Pros Easy to use. Pretty straight forward. Can set up multiple users. Cons When the system crashes. It is also sometimes extremely hard to set a password for users. Reasons for choosing Unified Communications as a Service (UCaaS) Not sure, was not here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jacqui L. Senior Program Operations Manager Research ### "Reliable VOIP Call Center Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 13, 2023 Pros The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service. Cons Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169026/IP-Phone-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)