--- title: "XTIUM UCaaS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XTIUM UCaaS Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/169026/IP-Phone-System/" page_type: "product" language: "en" --- # XTIUM UCaaS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XTIUM UCaaS ## What is XTIUM UCaaS? Today, the office is no longer just a physical place - it's a collection of people who need to work together from wherever they are. Whether employees are working remotely, in the office, or in a hybrid environment, Evolve IP’s UCaaS solutions empowers them to connect anytime, on any device, with features that enhance productivity, enable business continuity, and support hybrid deployments. ## What is XTIUM UCaaS used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Starting price $7.48 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## XTIUM UCaaS Overview Updated August 2026 AI summary XTIUM UCaaS provides unified communications and VoIP solutions for small, midsize, and enterprise businesses seeking centralized control over telephony and call center operations. It features call routing, monitoring, recording, IVR, conferencing, and predictive dialers, accessible across devices and platforms. Many businesses highlight its responsive support and flexibility, making it suitable for organizations managing multi-location communications. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XTIUM UCaaS 4.4 (49) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $7.48 Per User Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (49) Ease Of Use 4.4 (70) Value For Money 4.2 (33) Value For Money 4.3 (56) Customer Service 4.3 (47) Customer Service 4.1 (56) ## XTIUM UCaaS alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Phone.com](https://www.capterra.com/p/147610/Phone-com/) [3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 64% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147610/Phone-com/) ## FAQs about XTIUM UCaaS Overview ### Which roles and teams benefit most from XTIUM UCaaS? XTIUM UCaaS is most used by IT leaders, network administrators, and support teams that manage business communications, system reliability, and user provisioning. Operations and call center managers use it to streamline agent workflows and customer interactions, while executives rely on centralized visibility, scalability, and more consistent cross-department communication. Answer based on 42 reviews Overview ### What company size and industries is XTIUM UCaaS built for? XTIUM UCaaS is built for multi-location small businesses, which make up 57% of reviewers, with additional use by midsize businesses at 37%. It is most common in Accounting at 12%, followed by Information Technology and Services and Hospital & Health Care, each representing 9% of reviewers. Answer based on 49 reviews Features and Usability ### What are the key features of XTIUM UCaaS? XTIUM UCaaS offers unified communications and VoIP alongside call center tools like call routing, call monitoring, call recording, IVR, and call transfer. It also includes auto-dialer and predictive dialer features, conferencing, screen sharing, CRM and contact management, reporting/analytics, and API support. Overview ### How well does XTIUM UCaaS work as a phone system? XTIUM UCaaS works well for business phone service, especially for teams that need mobility across desk phones, laptops, and mobile devices. Many businesses like call routing, voicemail to email, and multi-office support, though some report setup tradeoffs, occasional sound quality issues, and performance that depends heavily on internet reliability. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does XTIUM UCaaS integrate with? XTIUM UCaaS integrates with 7 third-party tools, including Microsoft 365, Google Contacts, Salesforce Sales Cloud, NetSuite, Sage CRM, Act!, and Zendesk Suite. These integrations cover productivity, CRM, accounting, and support workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does XTIUM UCaaS offer? XTIUM UCaaS provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference materials, and self-paced viewing for teams getting started with the platform. Answer based on 1 reviews Getting Started and Support ### What customer support options does XTIUM UCaaS offer, and how do users rate the experience? XTIUM UCaaS offers email/help desk, FAQ/forum, knowledge base, phone support, and a 24/7 live representative. Users often describe support as quick, helpful, and knowledgeable, especially during setup and issue resolution. Some report inconsistent ticket handling, multiple follow-ups, and rough implementation periods, though several note improvement over time. Answer based on 26 reviews Features and Usability ### Is XTIUM UCaaS easy to use? XTIUM UCaaS feels straightforward for daily calling, setup, and adding users, which makes it workable for small business teams and IT staff. Many reviewers find implementation fairly easy and reliable once running, though some say the portal and admin experience feel confusing at first and take time to learn. Answer based on 13 reviews Features and Usability ### How easy is it to manage users in XTIUM UCaaS? XTIUM UCaaS supports user management well for growing companies and multi-office teams through centralized configuration and account setup tools. IT administrators often find it easier to roll out softphones and manage users at scale, though some say the web portal, password setup, and certain admin tasks still feel cumbersome. Answer based on 10 reviews ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) XTIUM UCaaS supports all three of the features reviewers value most: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses maintain reliable voice service, direct calls to the right people more efficiently, and oversee call activity for better service quality, allowing teams to handle communications with more consistency and control. VoIP Connection 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Monitoring 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 4.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Recording 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria XTIUM UCaaS 20 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Recording: Record live video calls to play later - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.3 (39) 4.3 Based on 39 reviews ## Pricing Value for money 4.2 (33) [View pricing plan details](https://www.capterra.com/p/169026/IP-Phone-System/pricing/) Standard $7.48 Per User, Essentials $5.57 Per User, Plus $15.56 Per User, Value for money 4.2 (33) 4.2 Based on 33 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Act!](https://www.capterra.com/p/175860/Act/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (47) 4.3 Based on 47 reviews ## User reviews Overall rating 4.4 Based on 49 reviews Filter by rating 5(25) 4(18) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent FC Frank C. Call Center Manager Facilities Services ### "Frank Chiappine Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2024 It's been an incredible experience. Transformed the way our organization does business. Pros In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively. The IM, audio and video conferencing, not to mention the telephony platform is outstanding. Cons Hard to pinpoint something that's worked so effortlessly with minimal issues. Reasons for choosing XTIUM UCaaS Pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Rick M. Senior Technical Support Analyst Accounting ### "Aldrich Advisors - Evolve review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2024 Overall experience is very good, tech support is usually very quick with requests. Pros Reliable tech support, and great communication with our rep, \[sensitive content hidden\] Cons The Osmosis portal is a bit antiquated and the reporting isn't user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stephen H. IT Support Specialist Retail ### "Meets our small business needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2024 Pros Quick and effective support whenever we need it. Cons For a small business, the cost is a little high for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OG Omar G. IT Director Non-Profit Organization Management ### "VOIP and app convenience " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 18, 2024 This has been great to centralize and reassignments. Pros great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective Cons Certain features not available on the self-portal dependency on a strong connection emergency calling features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS MIke S. VP Accounting ### "Stonepayroll" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 8, 2024 Pros What did you like most about Unified Communications as a Service (UCaaS)? support tickets. Cons What did you like most about Unified Communications as a Service (UCaaS)? I hate having to need support ticket. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mario A. IT Manager Health, Wellness and Fitness ### "Great flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 29, 2024 Pros Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit. Cons So far, we have not encountered major issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rose H. IT Accounting ### "Moving away from your everyday phone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2023 Pretty good. Good rollout. Go No Go meeting was a No Go, but didn't get a second meeting, that would have been nice. Some bumps. But quickly resolved. Pros Simple and easy to use, integrated into software you already use Cons OK, I get a LOT of emails for service request. Pickup. Handing. Updated. Finished Survey.... every time. But it's probably just me Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Christopher L. IT Director Accounting ### "Initial VOIP Setup" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 October 6, 2023 So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices. Pros The idea of the system. The redundancy with Broadsoft. Integration with Teams. Cons The implementation process was very rough and the hardware suggested was terrible. Support was brutal. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing XTIUM UCaaS Redundancy was the primary reason. Evolve has a Broadsoft component for when Teams integration fails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Francheska R. Director of Patient Onboarding Hospital & Health Care ### "Straight forward system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 19, 2023 Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often. Pros Easy to use. Pretty straight forward. Can set up multiple users. Cons When the system crashes. It is also sometimes extremely hard to set a password for users. Reasons for choosing XTIUM UCaaS Not sure, was not here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jacqui L. Senior Program Operations Manager Research ### "Reliable VOIP Call Center Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 13, 2023 Pros The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service. Cons Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169026/IP-Phone-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.