Average Ratings

4 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

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About YapStone

One payment platform. Tailored for thousands of partners. And you.


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YapStone Reviews Recently Reviewed!


Not very user-friendly, poor customer support

May 04, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Hard to say, Payment processing is fairly straightforward and ability to look up guests on the website to do manual payments if there is an issue is also relatively painless.

Cons: Extremely bad customer service, especially when it comes to disputing chargebacks. Often when you send in info disputing a case, even when sent in by the deadline, initially you'll be told you didn't send in the info by the deadline and then you have to follow-up again to prove that you did.

Overall: payments

Frustrating to say the least

May 04, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: It's usually super cut and dry for functionality. They've made a product that is reliable and has been for years.

Cons: Processing for transactions isn't very clear and getting help on questions is challenging. Wouldn't be my first choice of companies to pick for processing funds.

Yapstone could have a better back end use but overall a great product!

May 08, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Yapstone works well over all but the back end is a bit outdated and needs some major upgrades. The customer support can take awhile to get back with you but they do provide good customer service.

Cons: There were multiple errors that we could not solve with this product. The back end needs some major work. I would love to see a completely new UX on the back end.

We are moving away from collecting payments through Yapstone for a variety of reasons.

May 04, 2018
2/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty easy to use. It does have the capability to integrate with Salesforce. Yapstone works well for rental property management.

Cons: There is a lot of manual data entry needed with the way our payments and salesforce integration is setup. For customers to update their credit card information, it takes around 2 weeks.