YapStone

VacationRentPayment


4 / 5
20 reviews

Who Uses This Software?

Property Managers, Residents, Short Term and Long Term Renters, Landlords, Vacation Rental Homeowners or Property Managers, Marketplaces, Property Manager Software Partners


Average Ratings

20 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • YapStone
  • www.yapstone.com
  • Founded 1999
  • United States

About VacationRentPayment

We empower homeowners with a comprehensive, yet easy-to-use electronic payment platform that directly integrates with many of the leading vacation rental softwares. This platform delivers simple, monthly statements for easy reconciliation, giving you transparency into your growing vacation rental business. VacationRentPayment delivers our services to more than 1 million vacation rental properties across the country.


VacationRentPayment Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

VacationRentPayment Reviews Recently Reviewed!


Very easy to use and integrate

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The credit card integration with our reservation software is seamless. The back-end is easy to use. The overall value is great. Their system is reliable and dependable.

Cons: The ACH feature doesn't integrate with our reservation system, but it is a wonderful feature... it just requires an extra step on our end. We were on a fixed percentage model, but last year VRP decided to change this with less than 45 days notice, which didn't allow us much time to shop around for alternatives. The prime plus model we are currently on allows us less predictability, but so far has saved us a few dollars.

They have also moved their customer support to a different country so there is a language barrier when calling tech support. We no longer have a dedicated representative which is not ideal, but we are working with it.

Overall: We used to have to manually enter credit cards weekly, then follow up on any that didn't go through. Having an immediate way to verify the card has saved us countless hours of work, translating to thousands of dollars in man-hour savings. Overall, they are a great value.

Best of the Best

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Vacation Rent Payment (VRP) is extremely easy to use and their support staff provides a lesson to new users, so not worries if you are a techno-phobe. For the first time in 7 years, I needed tech support. I couldn't figure out why I couldn't charge a credit card for one particular guest who had been renting for over a year. So, I called VRP and the tech-support rep knew immediately what was causing the problem. It was user error ;~) The tech-support rep then explained how to continue charging the same credit card and I learned more about the VRP system. For short-term rental owners and property managers, VRP is a MUST!

Cons: Honestly, I like everything about it. The fee could be lower of course.

Overall: I can easily accept payment from short term renters who hear about my properties from a source other than a listing site. For example, there are thousands of FEMA contractors and federal FEMA employees on St. Thomas. All of these men and women must pay via credit card. Without VRP, I would not be able to rent to FEMA contractors. I do so because we really need their help! Plus, the big hotels are still closed, so short term rentals are their only option. Thank you VRP for providing this service to individual property owners like me. representative

Merchant Processing Company linked to our PMS

Mar 26, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It is fully integrated with our Liverez property management software so for the most part, proccessing payments and refunds are fairly simple.

Cons: The portal is very difficult to search guest transactions

Payments made by the guest in the payment portal do not transfer back to the reservation - they have to be hunted down and entered manually and this is tedious and unnecessary

I seem t o get multiple deposit reports a day.

Overall: It works but it could work better. I believe they could offer better service. I had to get my own merchant account with AMEX because they said it would take - 10 days and they wanted another percentage point in merchant fees.

The easiest way to get paid!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that we have a customized link that we can send to guests so they can enter their credit card directly! The reporting is so clean and easy and makes batching and closing the month super easy!

Cons: I think the customer support could be improved. They don't seem to have a dedicated support team for integrated property managers and it has been hard in the past to get in touch with the right person.

Overall: Excellent! Would absolutely refer them!

Vacation Rent Payment is a great choice!

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use - the reports and search options help me find anything I need to look back on.

Cons: Customer support - Sometimes it's hard to get my questions answered or to get to the right person I need.

Overall: I've had a very good overall experience. It's very user friendly and I rarely have any problems or questions.

Need folks empowered to fix issues

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It integrates well with our platform LiveRez

Cons: None operationally, don't really enjoy the offshore support that can only do what's in their script

Overall: Overall very good, thing they good do a better good of walking folks through the charge back process when they first experience it

VRPuser

Mar 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Intergrations with my hospitality software

Cons: When having to log in directly to check a transaction, if more than one transaction, you have to go back to beginning to get the subsequent transactions

Great Product

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Vacation Rent Payment makes it easy to process payments.

Cons: The software does what we need it to do on a daily basis.

Overall: Support staff is wonderful and quick to help.

Great service and price

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Price and Service. They have always been accurate on pricing.

Cons: They need to keep the current pricing schedule.

Overall: Very easy dealing with this company.

Best Software in the Industry

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is extremely user-friendly and compatible with our rental software, which is great! If I ever need to review, reverse or edit a payment, it is easy to do. Anytime I've had to speak with someone at Vacation Rent Payment, they are always eager to help.

Cons: There really isn't anything that I dislike about this software......honest!

Exelent Vacation Rental Sofware

Mar 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great Template, Easy to use, guests can pay by credit card from the website.

Cons: I can not find any wrong with this software

Overall: Easy to set up. Very happy with service, No contract, you can cancel anytime.

Excellent Accurate and Dependable

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to access and functions as it should each and every use. Offers more methods of payments than others in the same arena.

Cons: Reporting has room for improvement. When other bendors utilize the same software, reposting and tracking becomes difficult.

Overall: VRP permitted our company to offer multiple methods of payment for our guests. VRP also offered some of the most competitve rates in the industry for processing all of the payment methods. Would be hard to change again in the future...

Not very user-friendly, poor customer support

May 04, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Hard to say, Payment processing is fairly straightforward and ability to look up guests on the website to do manual payments if there is an issue is also relatively painless.

Cons: Extremely bad customer service, especially when it comes to disputing chargebacks. Often when you send in info disputing a case, even when sent in by the deadline, initially you'll be told you didn't send in the info by the deadline and then you have to follow-up again to prove that you did.

Overall: payments

Frustrating to say the least

May 04, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: It's usually super cut and dry for functionality. They've made a product that is reliable and has been for years.

Cons: Processing for transactions isn't very clear and getting help on questions is challenging. Wouldn't be my first choice of companies to pick for processing funds.

Yapstone could have a better back end use but overall a great product!

May 08, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Yapstone works well over all but the back end is a bit outdated and needs some major upgrades. The customer support can take awhile to get back with you but they do provide good customer service.

Cons: There were multiple errors that we could not solve with this product. The back end needs some major work. I would love to see a completely new UX on the back end.

E -check fees

Mar 04, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ease of customer payment is the part I like best.

Cons: Fees for e-check when the bank does not charge any fee.

Overall: I contacted by phone to ask about the e-check fee. They told me it was a policy change that was made last year. I informed them that my bank did not charge a fee. I again asked the reason for the fee. They just said it was for the transaction. I understand credit cards charge a fee and they are getting reimbursed. Banks do not charge, so Yapstone is just keeping this fee.

We are moving away from collecting payments through Yapstone for a variety of reasons.

May 04, 2018
2/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty easy to use. It does have the capability to integrate with Salesforce. Yapstone works well for rental property management.

Cons: There is a lot of manual data entry needed with the way our payments and salesforce integration is setup. For customers to update their credit card information, it takes around 2 weeks.

Happy Customer

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a great value with high reliability.

Cons: Charge back process is difficult and takes a great deal of time to resolve.

Overall: It is reliable and an excellent value.

Terrible company

Nov 03, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Got some rentals on HomeAway and VRBO. Some guests feel safer paying through them instead of through your Pay pal account.

Cons: When a fauduent claim came in , they did not stand by me even when they were presented with the thuth.

Overall: I will never let them handle my funds again.

!

Review

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everyone was very easy to talk to, and extremely knowledgeable. Great learning experience.

Cons: Possibly could use more account information updates.