# VacationRentPayment Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VacationRentPayment the right Vacation Rental solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169049/YapStone/reviews --- VacationRentPayment 4 (26) [View alternatives](https://www.capterra.com/p/169049/YapStone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VacationRentPayment Ease of use 4.0 Customer Service 3.8 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Claims Specialist Used the software for: Less than 6 months ### "We are moving away from collecting payments through Yapstone for a variety of reasons. " May 4, 2018 2.0 Pros It is pretty easy to use. It does have the capability to integrate with Salesforce. Yapstone works well for rental property management. Cons There is a lot of manual data entry needed with the way our payments and salesforce integration is setup. For customers to update their credit card information, it takes around 2 weeks. Review Source JB Jessica B. Vacation Rental Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Very easy to use and integrate" March 28, 2019 5.0 We used to have to manually enter credit cards weekly, then follow up on any that didn't go through. Having an immediate way to verify the card has saved us countless hours of work, translating to thousands of dollars in man-hour savings. Overall, they are a great value. Pros The credit card integration with our reservation software is seamless. The back-end is easy to use. The overall value is great. Their system is reliable and dependable. Cons The ACH feature doesn't integrate with our reservation system, but it is a wonderful feature... it just requires an extra step on our end. We were on a fixed percentage model, but last year VRP decided to change this with less than 45 days notice, which didn't allow us much time to shop around for alternatives. The prime plus model we are currently on allows us less predictability, but so far has saved us a few dollars. They have also moved their customer support to a different country so there is a language barrier when calling tech support. We no longer have a dedicated representative which is not ideal, but we are working with it. Review Source AH Aaron H. Owner Hospitality Used the software for: 2+ years ### "Avoid them at all cost!" July 13, 2023 1.0 Pros Their product worked most of the time for us, but beware if you ever want to try and stop using them! They will nail you with hidden fees that you had no idea about. Cons After years of using them, we had issues with getting virtual credit cards to work due to a change they made, never able to get a fix so we were forced to find a different processor. When we tried to cancel our account, we were told they had us on an automatically renewing 3 year contract and that we would have to pay them the fees they would have collected from our credit card processing for the remainder of the contract. This amounted to thousands of dollars! So we are forced to continue paying a monthly fee for the next two years despite our not using their system or pay thousands to cancel. Doesn't matter that their system stopped working for us. Sad because we never had any issue with them until this. Review Source SL Sharon L. Property owner Real Estate Used the software for: 2+ years ### "Best of the Best" March 27, 2019 5.0 I can easily accept payment from short term renters who hear about my properties from a source other than a listing site. For example, there are thousands of FEMA contractors and federal FEMA employees on St. Thomas. All of these men and women must pay via credit card. Without VRP, I would not be able to rent to FEMA contractors. I do so because we really need their help! Plus, the big hotels are still closed, so short term rentals are their only option. Thank you VRP for providing this service to individual property owners like me. representative Pros Vacation Rent Payment (VRP) is extremely easy to use and their support staff provides a lesson to new users, so not worries if you are a techno-phobe. For the first time in 7 years, I needed tech support. I couldn't figure out why I couldn't charge a credit card for one particular guest who had been renting for over a year. So, I called VRP and the tech-support rep knew immediately what was causing the problem. It was user error ;~) The tech-support rep then explained how to continue charging the same credit card and I learned more about the VRP system. For short-term rental owners and property managers, VRP is a MUST! Cons Honestly, I like everything about it. The fee could be lower of course. Review Source JL Judith L. President Hospitality Used the software for: 2+ years ### "Merchant Processing Company linked to our PMS " March 26, 2019 4.0 It works but it could work better. I believe they could offer better service. I had to get my own merchant account with AMEX because they said it would take - 10 days and they wanted another percentage point in merchant fees. Pros It is fully integrated with our Liverez property management software so for the most part, proccessing payments and refunds are fairly simple. Cons The portal is very difficult to search guest transactions Payments made by the guest in the payment portal do not transfer back to the reservation - they have to be hunted down and entered manually and this is tedious and unnecessary I seem t o get multiple deposit reports a day. Review Source VR Verified Reviewer Project Manager Hospitality Used the software for: 6-12 months ### "Fees to cancel over $1000.00" April 6, 2023 2.0 Poor customer service. 180 days notice to cancel? 180 days?????? Who treats customers like that for a product which is virtual? Pros They only respond via email. No phone support. Email response is within 24 hours. Cons High fees. Additionally, changed their user agreement and made cancellation a circus. To cancel in under a year, they want over $1000.00 and 180 days notice after July 1. I can't even give my notice now, but have to reach out after July 1st and then give 180 days notice. Reason for choosing VacationRentPayment We chose Book It Now, who was working with Yapstone. We didn't specifically choose this product, but elected to use what our booking software was using. Review Source AM Alexandra M. IT and Systems Admin Construction Used the software for: 2+ years ### "The most simple way to collect rent from long and short term tenants" October 7, 2019 4.0 Very good. The customer service was very helpful although it was often difficult for them to find our account because they seem to have several different branches within the business. Pros VRP simplified the way we collected monthly rent payments as well as payments for vacation rentals. The reporting is really good and allows you to see payments, as well as batches. Cons We found it difficult to process refunds using the portal but it seems to have improved. It would be nice to have an option for reoccurring payments as well. Review Source JK Jonna K. Property Manager Hospitality Used the software for: 2+ years ### "Vacation Rent Payment is a great choice!" March 27, 2019 5.0 I've had a very good overall experience. It's very user friendly and I rarely have any problems or questions. Pros It's easy to use - the reports and search options help me find anything I need to look back on. Cons Customer support - Sometimes it's hard to get my questions answered or to get to the right person I need. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "VRPuser" March 26, 2019 5.0 Pros Intergrations with my hospitality software Cons When having to log in directly to check a transaction, if more than one transaction, you have to go back to beginning to get the subsequent transactions Review Source VR Verified Reviewer Resolutions Specialist Used the software for: 1-2 years ### "Frustrating to say the least" May 4, 2018 3.0 Pros It's usually super cut and dry for functionality. They've made a product that is reliable and has been for years. Cons Processing for transactions isn't very clear and getting help on questions is challenging. Wouldn't be my first choice of companies to pick for processing funds. Review Source WG Walter G. Mgr Leisure, Travel & Tourism Used the software for: 2+ years ### "Need folks empowered to fix issues " March 26, 2019 5.0 Overall very good, thing they good do a better good of walking folks through the charge back process when they first experience it Pros It integrates well with our platform LiveRez Cons None operationally, don’t really enjoy the offshore support that can only do what’s in their script Review Source BV Barbara V. Director of Operations Hospitality Used the software for: 1-2 years ### "Credit Card Processing " September 13, 2019 5.0 Overall a great company with low rates and good customer service. Pros My company has used Vacation Rent Payments for many years. Always had great competitive rates, along with keeping up with the industry changes with vacation rental industry rates. Cons Great company and they do a great job. No complaints with the service they offer. Low Credit card processing rates and charge back assistance offered. Review Source JE Jessica E. Accounting Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product" March 26, 2019 5.0 Support staff is wonderful and quick to help. Pros Vacation Rent Payment makes it easy to process payments. Cons The software does what we need it to do on a daily basis. Review Source JZ John Z. President Hospitality Used the software for: 2+ years ### "Great service and price" March 26, 2019 5.0 Very easy dealing with this company. Pros Price and Service. They have always been accurate on pricing. Cons They need to keep the current pricing schedule. Review Source MM Matthew M. Claims Resolutions Specialist Used the software for: 6-12 months ### "Not very user-friendly, poor customer support" May 4, 2018 3.0 payments Pros Hard to say, Payment processing is fairly straightforward and ability to look up guests on the website to do manual payments if there is an issue is also relatively painless. Cons Extremely bad customer service, especially when it comes to disputing chargebacks. Often when you send in info disputing a case, even when sent in by the deadline, initially you'll be told you didn't send in the info by the deadline and then you have to follow-up again to prove that you did. Review Source VR Verified Reviewer Admin Hospitality Used the software for: 2+ years ### "A Fair Card Processing Company" May 8, 2019 4.0 The summary emails make my life easier because I don't have to search through my account summary to make sure a transaction went through. Pros I always receive a detailed transaction email for every payment processed. Cons I dislike that they still charge a transaction fee on security deposits. Make sure you check fee's being charged per transaction. Review Source NS Nicole S. President Real Estate Used the software for: 2+ years ### "Best Software in the Industry" April 2, 2019 5.0 Pros This software is extremely user-friendly and compatible with our rental software, which is great! If I ever need to review, reverse or edit a payment, it is easy to do. Anytime I've had to speak with someone at Vacation Rent Payment, they are always eager to help. Cons There really isn't anything that I dislike about this software......honest! Review Source TP Tai P. Owner Real Estate Used the software for: 6-12 months ### "Exelent Vacation Rental Sofware" March 28, 2019 5.0 Easy to set up. Very happy with service, No contract, you can cancel anytime. Pros Great Template, Easy to use, guests can pay by credit card from the website. Cons I can not find any wrong with this software Review Source PS Patrick S. Travel Advisor - Team Lead Used the software for: 6-12 months ### "Yapstone could have a better back end use but overall a great product!" May 9, 2018 3.0 Pros Yapstone works well over all but the back end is a bit outdated and needs some major upgrades. The customer support can take awhile to get back with you but they do provide good customer service. Cons There were multiple errors that we could not solve with this product. The back end needs some major work. I would love to see a completely new UX on the back end. Review Source DH Dennis H. General Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent Accurate and Dependable" March 26, 2019 5.0 VRP permitted our company to offer multiple methods of payment for our guests. VRP also offered some of the most competitve rates in the industry for processing all of the payment methods. Would be hard to change again in the future... Pros The software is easy to access and functions as it should each and every use. Offers more methods of payments than others in the same arena. Cons Reporting has room for improvement. When other bendors utilize the same software, reposting and tracking becomes difficult. Review Source CU Catherine U. Business owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent service" May 7, 2019 5.0 Pros It is easy to use and has good reporting tools Cons It can take several days for funds to be transferred to my account Review Source WR Wanda R. Cabin owner Recreational Facilities and Services Used the software for: 2+ years ### "E -check fees" March 4, 2019 3.0 I contacted by phone to ask about the e-check fee. They told me it was a policy change that was made last year. I informed them that my bank did not charge a fee. I again asked the reason for the fee. They just said it was for the transaction. I understand credit cards charge a fee and they are getting reimbursed. Banks do not charge, so Yapstone is just keeping this fee. Pros Ease of customer payment is the part I like best. Cons Fees for e-check when the bank does not charge any fee. Review Source TA Trish A. Reservations Manager Hospitality Used the software for: 2+ years ### "Very easy to use" July 18, 2019 5.0 Pros My reports are a breeze and I can find any transaction/ details in a snap, plus integration - that is super important! Cons Hard to come up with something to put here, lower cost is never a bad thing though, so if I have one thing it would be to reduce the cost Review Source DD Darilyn D. Owner, manager Hospitality Used the software for: 2+ years ### "Terrible company" November 3, 2018 1.0 I will never let them handle my funds again. ! Pros Got some rentals on HomeAway and VRBO. Some guests feel safer paying through them instead of through your Pay pal account. Cons When a fauduent claim came in , they did not stand by me even when they were presented with the thuth. Review Source MD Megan D. Rental Manager Real Estate Used the software for: Less than 6 months ### "Review" March 26, 2019 5.0 Pros Everyone was very easy to talk to, and extremely knowledgeable. Great learning experience. Cons Possibly could use more account information updates. Review Source Similar Products Featured