Looker Data Sciences

Looker

4.5 / 5 66 reviews

Who Uses This Software?

Looker brings the data and business teams together by making it easy for everyone to explore and understand the data that drives business.


Average Ratings

66 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Looker Data Sciences
  • www.looker.com/
  • Founded 2012
  • United States

About Looker

Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based, its unique modeling language lets any employee leverage the work of your best data analysts. Operating 100% in-database, Looker capitalizes on the newest, fastest analytic databasesto get real results, in real time. Lookers lightweight open architecture make it easy for developers to quickly and flexibly build, deploy, and iterate custom on data applications.


Looker Features

  • A/B Testing
  • Campaign Management
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics
  • Attribution Modeling
  • Audience Segmentation
  • Conversion Tracking
  • Cross-Channel Attribution
  • Customer Journey Mapping
  • Multi-Touch Attribution
  • Predictive Analytics
  • ROI Tracking

Looker Reviews Recently Reviewed!


Key Metric Reporting is cooler now

Jun 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I love this tool as I've used the Microsoft Power BI and SAP tools for years to run reporting and to show our KPIs for our local department and our region. With Looker, not only I or a few key managers, but all the team can run queries to visualize our key metrics and to see where we stand from week to week.

Cons: Not really any cons, but I would love for Looker to give us the ability to access real-time data and see a query automatically update within a given dashboard.

With Looker make reports and show the information in a understandable way is very simple.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: Once you have a refined database and have come to understand it this tool is very useful and of daily use.

Pros: Looker is a tool for daily use that allows you to display information in an easy to understand way, excellent for making decisions because it helps you analyze trends, make filters and thus be able to make your own conclusions.

Cons: The implementation is obviously much better when you have the staff that knows the database perfectly so that you can have reliable information, ideally it should be implemented by qualified personnel. The system is constantly updating what sometimes makes it complicated.

Capterra-loader

Controlled Analytics Exploration

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a great data exploration tool for users who normally would get anxious when given a large dataset in something like Excel. It's generally simple to use and there can be unlimited Viewers (users at the lowest permissions level) through the enterprise product. Data Visualization is essentially done for you and Exploers (users at the second level of permissions) can build new visualizations & turn them into interactive dashboards.

On the Looker platform, Explorers can locate a view (called an Explore) and then are given a list of dimensions and measures they can pull into a table. Users can create new dimensions using calculated fields and then save their views so any users with Viewer permissions (and up) can see what was put together.

Cons: With simplicity comes lack of flexibility. More skilled data analysts will want more flexibility than Looker can provide but at the same time you need to have highly skilled Data Analysts to be the Developers (high level of permissions) to set up the data so that less skilled analysts (the users who benefit from Looker most) who are Explorers don't build views that grossly misrepresent the data.

My biggest pet peeve with this software as an Explorer is that you cannot make calculations on the base data...only the data that you pull into your table (called table calculations). That is a major feature that Tableau has that Looker does not have at the Explorer permission level. Of course developers can use LookML (Lookers data language) to create a new column...but a Developer license is more expensive and creating the fields take time and it's something you constantly will need.

Overall: Like I said, it's a great tool for analysts that don't need a lot of flexibility or maybe just aren't used to working with a lot of data. To get the full value out of this software, you'll need a core group of experienced Data Analysts that can learn fast (to learn Lookers Table Calculation code which is similar to SQL) who can build a bunch of dashboards and views. You really don't want people who aren't savvy with data doing a lot of the creating because measures are always aggregated based on the dimensions you pull into each table...if a user forgets to add a specific dimension then measures could show the wrong value. This could be offset by having really good developers who architect the data in a way that doesn't allow this to happen.

Great Customer Service

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The looker team has great customer service. They are flexible and easy to reach. The chat feature in the product is awesome, as it quickly connects you to a Customer Success rep who can help you with pretty much anything!

Cons: The cost for this product is quite high compared to other BI tools. Also, this product requires a full time data engineer to keep the backend of the product to build new data models.

Great business intelligence tool

May 11, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is a great tool as it has helped my company unify and liberate data, drive our business forward with data, give anyone the freedom to drive decision-making with data and help all employees view data as integral to everyday business activities. It has also enabled our company to consolidate data into one single platform and assure the accuracy of its data.

Cons: Not intuitive at all. Requires hours of training sessions. I have only been using Looker for a few weeks now and still have A LOT to learn. I'm sure it will be a great tool and very useful tool once I'm fully on board but it definitely is taking me more time than I thought.

Overall: This software helps me have access, measure, analyze, and act on our trusted data to inform everyday business activities.

Powerful data exploration tool, invaluable for reporting complex business data

Mar 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Able to rapidly organise very large data sets and share dashboards and views. Fairly straightforward to build queries even for non-technical

Cons: Some limitations in reporting data views (e.g. Histograms) and doesn't have wide range of options for exporting to other reporting packages

Great tool...but hard to learn

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I use Looker for two reasons. 1) to see my sales statistics and 2) to pull lists of subscriber data. Looker truly helps you to understand your data better than other tools.

Cons: I've had a steep learning curve with this tool. There's not a lot of formal training opportunities or help documentation.

Super-powerful tool if you know what you're doing

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I love Looker for its handy dashboards and queries. Of course, as someone who doesn't speak "database queries" I have to rely on someone more technical to set most of these things up for me.

Cons: There's only so much utility I can get out of the tool without knowing how to create database queries. I'd love to be able to manipulate data in Looker without knowing any query languages so I could take advantage of more of Looker's power.

Capterra-loader

A+ Service Management

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The most point is Deployment was quick and easy and even though it has a good collaboration and most important Support was very good.

Cons: while using this platform I didn't find any major concern but I do feel that the data retrieval is a bit slow sometimes.

Good Program with a lots of possibilities

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Good program with a lot of potential and you can get information for everything that needed

Pros: You can see different information, the update is quick and you can get a lot of different reports with all the information that you need

Cons: A little difficult to get around the program , I am used to to the reports that I have a the moment but I still need some help to create a new one

Capterra-loader

Seems great, takes some getting used to

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Capabilities seem endless, nice visuals to represent data, integrates with many many other platforms. We've been able to leverage data from Looker from so many places (our own database, redshift, CRMs, etc) and gain some invaluable insights.

Cons: the learning curve is a bit high for anyone that is *not* a data analyst or intimately familiar with pivot tables, etc

Capterra-loader

Looker is mesmerizing to use!

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: slick design, seamless drill through and intuitive interface...really stands out above the rest of the vendors we've looked at

Cons: LookML learning curve and usability...getting up to speed and making looker useful will be about getting to learn Looker and LookML, so not a trivial task.

Overall: democratizing our data stores to our viewing users

Easy to learn, not very intuitive but really useful when dominated

Dec 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use when learned. Data is accessible and easy to compare. Analysis is easy using Dashboards and it is very easy to customize it.

Cons: Sometimes data from different Explores regarding the same topic gives different information. It is difficult to learn at the beginning, but it gets easier with time.

Overall: Data accessibility

Best organization-wide analytics/BI platform out there

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The LookML layer makes things easy to scale. The API and interfaces into other software such as Google Sheets as well as functions like email schedules allow opening up data much easier.

Cons: The Look-Dashboard-Space system and managing content can become burdensome as use of Looker scales. Not being able to cross-reference a Look across Spaces results in duplicative Looks.

Capterra-loader

Looker allows everyone in your company, even the less tech-savvy, to make data-driven decisions.

Dec 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the customization of Looker, and that you can put large amounts of data into the hands of anyone -- in a way that makes sense [to them]!
While their product is great, it speaks volumes to the team. It's an amazing group of people that continue to receive feedback from their customers and iterate time and time again on their product. They truly care about data and their customers, and they want to empower them the best they can.

Cons: When modeling views, I wish you could define better filters for measures but it's limited. There are workarounds, meaning modeling out several additional dimensions to arrive at the measure you need to pull regularly, but it'd be much more efficient to allow for measures to be more nuanced.

Large dashboards (with 25+ tiles) can take awhile to load, which is understandable. Once their "merge results" feature is fully rolled out and we're able to save them as new tiles or looks, it should help resolve the need for so many tiles.

Neither of these two things are a big deal, and I wouldn't let this deter you from considering this software.

Overall: We get to force-multiply our impact by making it easy for users in all departments to make data-driven decisions and help allow that to drive their day-to-day.

Looker has helped every single person at my company

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how power Looker is and their customer service is above and beyond. They've been super helpful with everything.

Cons: There's not much I don't like about Looker. There is a little bit of learning curve when starting off but other than there's nothing to not like.

Taking Business Intelligence to the next level

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Looker have done what most BI tools are missing, they managed to create a tool that can be used both for nice visualizations, but also to do deep data analysis. I love how everything is flexible, and its always possible to explore your data a step deeper.

Cons: Im still missing some flexibility compared to do data analysis in pure SQL and Excel. The price is in the high end compared to the competitors

Amazing experience

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and amazing customer support are by far their best selling features. As a developer it's invaluable to have someone right away to help you with your problem, saving a lot of time and patience Looker allows the entire company to be able to utilize the data platforms we have without a strain on the data analyst resources.

Cons: There are some limited functionality when it comes to the direct sql manipulation in the backed in conjunction with the sql derived tables It seems most explores are very specific to teams and therefore new users sometimes get confused where to start looking and how to go about finding the answers to their questions.

Capterra-loader

With looker I feel with a little bit of "how" I can easily get the "why".

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - The constantly updated content. I feel the vehicle is moving forward all the time.
- The ease of making a deep and helpful analysis.
- Really nice visualisation of looks.

Cons: - The division of Dashboards and looks in each user space is a bit rigid. Folders could help to organise it better.
- It would help to search for individual spaces from people (I think I could do it before)

Looker is a very powerful and userfriendly tool

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The models, explores and looks are very easy to navigate once all set up. The SQL runner is a great feature that helps with querying the datasets that are available before diving in and creating explores. Dashboarding and sharing reports are also very easy with Looker. It makes increasing data visibility in the organisation very easy.

Cons: The visualisation features have come a long way over the years but sometimes it is still hard to customise visualisations.

I use Looker every day, all day to make the data actionable.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They are always improving the product and taking my requests seriously. I have been using it for 2 years, and all of my requests have been met.

Cons: Sometimes the requests take time, and with all the software updates, sometimes the documentation is a little lacking, but support is always there to help.

Overall: Being able to distribute limited customized data reports to over 2,000 people!

This platform has been great in terms of implementation.

Oct 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A company doesn't need a proper data model to be able to use this BI Software. The ability define measures that aren't in certain tables are amazing.

Cons: Documentation could be better on certain functions such as html or liquid variables because not all users are proficient in html.

relatively simple drag and drop process. brings strong analysis and visualization tools to users.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: drag and drop query creation
strong visualization tools
dashboards
easy to share findings
easy automation with email alerts

Cons: can get a bit confusing and confining with more complex queries/analysis
machine written sql can be annoying

Overall: ease of use, good analysis and visualization

Empowers entire companies with data with an intuitive software and incredible customer service

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Even non technical people, get excited to use this product once they know how!
Customization ability
Incredible data visualizations
Allows me to automate and optimize processes
The friendliest and most helpful customer service

Cons: Loading dashboards can be very slow
Validating code can sometimes take forever
Occasional bugs make it temporarily go down for the entire company

Very happy with the Looker support

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: - Support team
- Philosophy of data driving to action in one platform
- Simplified frontend and technical backend to allow range of users access to the same model

Cons: - Limited visualisation options in Looker 4, but this should be improving soon
- Cost is hard to justify for Asia-based clients where the salary arbitrage is less of a factor

Capterra-loader

Consistently Improving Software with Powerful Functionalities

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's everything you can think of at current stage for BI tool, and they will think of the future for you. Looker has been consistently working on listening really well from their customers and update their features.

Cons: It takes time at first if you are building out your BI model completely from scratch or transit from other tool, but the reward is huge and there are a lot of Looker people helping you in the way.

Analyst

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: No need to learn SQL first. It's the most annoying thing sometimes when you're trying to find a simple table but need to query.

Cons: Too much developer control. Everyone can implement change so it gets a little hectic but definitely useful too.

Looker is an easy-to-implement business intelligence solution.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is for users to create beautiful reports and dashboards and how well laid out the development workflow is.

Looker has made my the data and reporting part of my job much easier.

Oct 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to create easily digestible visualizations in a matter of seconds. Looker has brought together all of our different data sources in one hub to read and analyze and present data.

Cons: It requires an admin to make it usable for a wider audience. It is not out of the box accessible for someone who isn't familiar with the data setup

Looker allows me to quickly get great looking visuals to my business users

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the ease of creating a semantic layer with LookML and helping my audience focus on those metrics that are important to them. Great flexibility with this allows me to utilize a very important Data Governance strategy.

Cons: I think that more customization for the visualization layer would be very helpful in making my business users happier.

Capterra-loader

Looker gives me on-demand access to data the way I want it, with great visuals and sharing options.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Looker helps me put actionable data in front of various teams within my company, regardless of how tech savvy they are. I love being able to schedule reports and alerts so I can spend more time working on higher value items. Looker's support is exceptional, from the top down to the chat team, they are responsive and helpful, and just nice people to boot.

Overall: Easily accessible data, ability to share in various formats and upon demand. It's easy to create custom queries on the fly.

We've been using Looker since about an year. Our leadership loves it!

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Things I like about this product:
1. Ease of use by our users - very intutive
2. Integration with our big data platform and databases. We use ours with Redshift and Aurora and they take most advantage of both systems.
3. Their super awesome customer support - always available chat who are really good at what they are doing.
4. Custom install options along with their hosted solutions.
5. Their whole team is involved with the product and customers top down. Really appreciate their responsiveness and customer-centric approach.

Cons: We really don't care about visualizations, but that can use some improvement to those who care.
The LDAP integration setup is a pain. It works well once it's all setup.
There is no roll-back once a version is installed. Work around is to restore from a backup. Would love to be able to do that as sometimes things don't always work the way we are used to and might require a rollback.

Overall: Our business users love the self-serv options that this provides. It drastically cut down the effort our analysts have to spend answering routine questions and allow them to focus more on the value added activities.

There was a bit of a learning curve, but overall the product is really great for visualizing data

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is amazing! The love the live chat feature in Looker. Someone is always prepared to help and gets back to me if they can't. There was one time customer service emailed me with a very in depth analysis and guide to one of the variables that was populating twice.

Cons: The learning curve dissuades some people from becoming proficient in Looker. I think the in person guides help, but this problem would probably exist with similar platforms.

Great experience thus far from the onboarding to ongoing support

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and self-service type model where business users can manage things themselves. I also like the fact we can easily add different data sources and view them together.

Cons: LookML does take a bit of time to learn, but it's definitely worth it. Visualization is good, but not yet great.

Best Software Available for Centralized Analytics

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like that the software is web based so it can be accessed everywhere. I am also really happy that analytics is now completely centralized in my company. This makes helping people get the data that they need so much easier, and I do not have to spend much time on ad hoc queries anymore.

Cons: I do run into query performance issues when there are multiple users querying at once. There is also a pretty large initial investment when setting up the implementation.

Capterra-loader

I work as the lead BI developer and Administrator of Looker at my company.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: For your developers, the customer service is superior. They also do a great job reaching out to your primary users. With respect to frontend users, those using it for simpler data retrieval/review, their interface is rather easy to use and logical to work through. They do a lot to make the system as simple as possible. Only your BI developers and/or data engineering team can clutter the space.

Cons: If you decide to purchase the non-customized version, the color palette Looker uses is rather bland (More noticeable to executives and heavy users-most users will be fine with it though). The company's integrations are rather limited, but supposed to improve with Looker 5 (via the Action Hub). However, it seems that most integrations will require purchasing from third parties, instead of being a Looker hosted and "controlled" solution you purchase through them. That complicates the process.

I really like what looker can do for reports and dashboards.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It really help business users to create visualizations without the needs to know SQL. There are a lot of table calculations available for data explorations.

Cons: It takes a while to learn how to develop the LookML. It gives more flexibility to developers, so many things required by business users need to be modified in the lookML

Implementing Looker and using their LookML has been fairly easy. Customer support is phenomenal!

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have the ability to create PDTs, schedule Looks to be emailed out on a certain frequency, standardize metrics across the board.

Cons: I can't do a select distinct on via the explore and it is something you kind of have to do on the backend (in a lookML view/explore).

Great support, great people, great product!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support! Smart people that give quick and accurate answers. Ease of use and simple flow makes it easy to learn and teach

Cons: Visualizations seem a little immature for the product but hopefully with the newer version, we can download js visualizations on our cloud instance

Looker is great for customization and in-depth analysis

Sep 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It is great if you really need to dive into data visualization and data analytics. However, if you only need a tool for small projects with little use, it may not be worth the investment and time.

Pros: Looker can do a lot! It has tons of features and you can really go in depth if you'd like. You can connect it with many integrators, or just use it as is. Regardless of what you do, it will be able to accomplish what you set out to do.

Cons: It is very difficult to set up, especially without an overly technical background. There is a lot of thought that must go into laying everything out.

Looker is very easy for business users but could use some improvements in visualizations

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Looker is great but you need to have power users who are able to set everything up in the background.

Pros: Once set up, Looker makes it super simple for business users to manipulate and analyze data. It creates all the joins int he background and allows a drag and drop interface.

Cons: Visualizations are not very dynamic. It is difficult to change the order in which chart series appear, for example. It's also difficult to always get the chart to look exactly how you want it.

Great way to get all your analytics in one place

Aug 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Looker gives you custom looks on your database. It's extremely useful and it's like excel on steroids. The custom calculations are quite useful. My company loves it.

Cons: It could have better slack integration so we could get daily reports not just sent over email but also through a native slack app.

Reporting & data mondeling at its best

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Data mondeling functionalities inside & all visualisations are code based

Cons: Expensive for a start up company

Overall: Looker gives me the possibility to build and maintain a datawarehouse, create reports and offers pivoting functionalities. with very limited resources, i was able to create these functionalities, serving 20 collegues with daily reports & enabling them to gather insights on their own. Our company (ticketswap) is growing rapidly, and so does change our database. Looker enables me to set definitions in one place and create multiple of different data models, which is perfect for a market place where users can be both buyers and sellers. The customer care is fabulous, answering fast and efficiënt

Valuable tool, excellent customer service

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We were looking for a simple to use, yet transparent analytics solution to use with our data warehouse. Looker fit the bill very well, but what really convinced us was the excellent service we received during the on ramp as well as the support we continue to receive today.

Great tool!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Service, Ease of Use

Cons: Features

Overall: After using looker for a coupe years now, I can definitely say its an awesome tool. It is super easy to learn and use but the best part about this tool is the customer service; support and the account managers go above and beyond to solve problems and actually listen to you when doing product planning. Keep it up!

BI Built for Data Analysts and Non-Technical Users Alike

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Looker has been a game changer for our company, in terms of surfacing data insights and business intelligence throughout all of our functions (Product, Engineering, Ops, Teachers, etc). What really sets it apart from its competitors, however, is the duality of a powerful data modeling layer built for data analysts, and a simpler UI that is very easy for everyone else in our company to use without SQL knowledge. I find that too many products either attempt to do away with front-end SQL entirely (thus limiting the deeper functionality of Looker), or rely on SQL so heavily that most users in the company can't self service without the help of a data analyst. Looker manages to do both, in expert fashion!

Excellent Support from the Looker Team

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having worked with several traditional on-prem BI solutions in the past, I appreciate the ease of getting Looker running within our current environment. The customer support team is readily accessible when we have questions. New feature requests are quickly prioritized and we have seen a multitude of feature added that we've discovered as potential use cases within our company. The team is responsive and willing to discuss whatever we need to be successful in our BI environment, whether that is best practices around data architecture, specific implementation guidance within Looker, discussions of other technical products, or any other questions that might arise.

Looker Review

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating LookML

Cons: Some visualizations are difficult to create.

Overall: Looker is an amazing reporting tool. I've used multiple tools in the past and Looker is the quickest to get up and going. The customer support is the best I have ever experienced.

Looker makes BI & analytics easy

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, monetary value and ability to prototype and show data quickly. Their CS team (our account exec and technical support rep are amazing) and support are the best vendors I've ever worked with.

Cons: Performance issues, it's a new product so some standard features it's missing - around mapping separate projects together, some access/security features, and lack of self-service model layer.

Overall: Looker allows you to get up and running quickly with it's prototyping capability and LookML functionality. It makes it easy for our enterprise data team to get data in front of the customer quickly while then going behind the scenes and adding it to our data warehouse. It's ease of use and value for the money allows it to meet our needs as our corporate BI/analytics tool!

Recommendations to other buyers: Because it's new and already has so much, it will quickly add the small subset of features/functionality that it's missing. Their CS team and support is the best I've ever worked with!

One of the best Data Analytics and Business Intelligence tools out there.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Looker has allowed us to integrate all of our different data sources and explore them with ease to find valuable insights that help the entire organization; it also allows us to seamlessly share and implement said results.

Pulling data has never been easier

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software is great for non-technical users who need real-time access to data that would otherwise require them to write SQL queries to pull. Their point and click interface doesn't require any coding to get the data necessary.

LOOKERS

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Looker allows me to visualize data from my paid marketing programs. It is easy and simple to use both in nature and for use on a daily basis. It is easy to draw conclusions, visualize trends, and create formulas and filters without the needed background/degree as a data analyst (I do not have an SQL background).

Pros: Ease of use.

Cons: On the left-hand side, it can be difficult to see what the selections are at a quick glance in order to uncheck a field (when you cannot visualize a query)

Recommendations to other buyers: Make sure you have a data analyst explain how the field information is pulled from your product.

Good for the value. A lot of great features. But still figuring it out!

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I tried this product out a while back and was very dissatisfied. Recently, however I have come back to it and could not be more pleased. For my small real estate business it is very to easy to use but I wouldn't say it is the most intuitive. Large scale use would definitely require probably individualized training. It has so many features it is not quite as streamlined as some other software I have used. I found I used their customer support a lot!

Data Governance and Viz in a single tool

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I've seen Looker evolve over the years and it's grown to be a flushed out visualization tool with a solid data governance backend. Initial setup with their proprietary markup language is quick and straightforward. Analysts are then empowered with central definitions and a tool that enforces standardized business logic.

Great Product and very reliable

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Looker for a lot of Data Analysis. It connects to all of our external perfectly. We have generated many reports using it. It also has solid SSO integration with Okta.

Looker makes data accessible to all business users

Oct 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Looker requires some set up upfront from the tech team, but once it's up and running it creates easy access to data in user-friendly format. Visualizations and tables are both easy, and the SQL option makes it possible for more technical users to dig deep into the data.

No training needed!

Aug 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: As someone who does not know SQL, Looker allows me to visualize all the data coming from my paid marketing programs in the simplest way possible on a daily basis. I am able to draw conclusions, visualize trends, and create IFTT formulas and filters without a data analyst background.

Cons: When you can't visualize a query, it's difficult to tell what the selections are on the left hand side at a quick glance to uncheck a field.

Recommendations to other buyers: Make sure you have a data analyst explain how the field information is pulled from your product.

Finally a flexible reporting tool that is not a nightmare to maintain

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to intern customer has never been so easy - The support team is really knowledgeable and fast to answer - The roadmap is clear and moving forward as a great speed. Most missing features that we have in mind are usually in development when we ask - A really fun team, every meeting with looker is always a pleasure

Cons: Even if the team is moving fast and offering more and more features, they still lack on some of them. Mainly on dashboards. It went a long way since the early days and now I'd say that 95% of our needs are covered. On the other hand, their releases are so fast it's hard to keep track with all that was already implemented, the documentation is always a bit behind and searching for something precise on the discourse page can be a nightmare.

Recommendations to other buyers: - Have some data ready that you want to analyze. Don't just jump on any tool without having a fair understanding of your own database tables. A demo on fake data will never tell you is the tool is good or not. - Don't hesitate to try other tools to see how looker utterly destroyed the complexity of doing reports

Powerful for the Data Scientist, Friendly for the Business User

Aug 04, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: When I first saw Looker (during a long BI evaluation process where we demo'd perhaps 5-10 tools) I knew it was what I had been hoping for in a BI vendor. The ease of dragging dimensions and metrics onto a canvas, the fluid way that you could generate reports, and the simplicity of drilling down into the source data all suggested this was a tool that had been built well from the ground up. Other vendors seemed to trap you into a narrow view of your metrics, but with Looker the only restrictions were the ones built into your data model. It could easily flex to accommodate whatever data you wanted to look at. The LookML language and the way Looker is designed to interact with your data is pretty brilliant. Even a non-data scientist and non-SQL user like me could get the hang of the basics ;) The range of options, the configurability, the flexibility...all aces. Really you only get stuck by your imagination, the tool is powerful enough that you can solve most problems if you have the know-how. The team is also great. Awesome culture, friendly support. They have a continual flow of new features and improvements.

Cons: You do need a good BI person or ETL developer to really get the most out of this tool. Setting up your data model really well and going to the outer limits to solve some particularly difficult queries are all things I would have had a hard time doing without technical resources on the team. Of course it's possible Looker helps with a lot of this during implementation; we pretty much controlled our own because we had the folks in house to do it.

Recommendations to other buyers: Envision your day to day reporting and the ad hoc queries you might need to answer. Put them to your sales team and see how Looker might solve them. Get a good understanding of what you'll need to both set up and maintain to suit your ongoing needs.

Looker transforms companies

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great product for giving people in all departments of your company access to data and allow them to explore what your data can provide. Rather than having to always go to the Business Intelligence or Analytics team, people of any level can query data without any SQL knowledge or understanding and yield results that are either directly actionable or ask more questions that can be answered using Looker. We ran an initial 30 days trial with a view that only our analysts and BI team members would use it. By the end of the 30 days, everyone from the COO down to the account teams were using it. It's amazing. Furthermore, the vendor is smart, responsive and constantly improving the product, delivering a new version approximately every month. Their customer service is second-to-none and they are always happy to hear about new features that you need in the product. Very pleased overall with their service, strategy and plan to expand our use of them to our clients over the next few months.

Cons: Looker are still very heavily US based. They have just started an EU office, but support is still largely limited to US West Coast hours (although they seem to wake up at stupid o'clock to deal with some of our issues and plan to have support in the EU soon).

Recommendations to other buyers: Try it! To be fair, if you have a terrible underlying data warehouse, then all Looker will do is expose that. Make sure your data house is in reasonable order first, although a trial may show you think you need to fix that you didn't realise before. That said, Looker also makes you want to fix the problems in your underlying data so often the best way of making sure these fixes take place is to implement it and see what happens.

Great product; #1 at implementing user feedback

Aug 03, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They take product feedback and implement it; the product has improved dramatically in a short period of time

Cons: Its hard to organize the data and keep a company of 60+ on the same page. For example, if I create a column for "total" it's hard to share with a new employee what that means and when they should use it without executing one on one training. Additionally, there are so many features it's hard to know the best circumstance for each.

Recommendations to other buyers: Provide feedback and ask questions to the support, Looker's biggest asset is the responsive and helpful support team. The more you ask & respond the more you see your recommendations implemented.

Solid data exploration product, could benefit from some polish.

Jul 30, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very accessible to developers and makes it possible to develop a strong data model on top of existing relational data sets. Make time-based analysis very easy to do.

Cons: Difficult to edit model once in place. Data visualization and dashboard features are not strong. Lacking global filtering and templated dashboards. Setting up interim data caching to prevent load on core database is difficult.

Recommendations to other buyers: If you're looking for a data exploration and ad-hoc analysis tools, Looker has a lot to offer. Report sharing, API-based integration with your own applications, and data visualization, though, is not its strong suit.

When analytics becomes part of your operations -

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. Looker made it sexy for BI developers, and intuitive easy to use for business user. Their support is extremely knowledgeable and always available if you need any help. Their engineers are brilliant and their hard work is allowing frequent releases that are going in the right directions. Looker is customer driven and will deliver what makes sense for every user. We love the creativity and flexibility this tool is offering us, as we are able to manipulate LookML to create anything, from data extract to Process automation. Their growth is EXPONENTIAL. Their Doc is well maintained so you are never lost. Their community became part of their offering, you cannot find this elsewhere.

Cons: We have been satisfied since day 1! I dislike the fact that our internal users are not curious enough (or don't get it) to explore data on their own. Maybe a different UI would help people discover on their own.

Recommendations to other buyers: Do you want to host the solution or having it hosted? Are there any implementation costs associated? Training cost? Do you get support? Time to implement ? Can you use this tool for yourself? for your clients? Do they have permissions levels? make sure that you gather all of your internal requirements and that which ever solution pleases everyone not only marketing or engineering.

Mar 15, 2018
5/5
Overall

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money