eServiceTicket

5 / 5 3 reviews

Who Uses This Software?

Small to medium sized (1-50 technicians) field-service businesses.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eServiceTicket
  • e-serviceticket.com/
  • Founded 2016
  • United States

About eServiceTicket

The eServiceTicket solution is designed to promote productivity and profitability. A key benefit of using eServiceTicket is that any technician of any skill level can complete a detailed service ticket quickly and easily. The profitability of a company is dependent on the ability to communicate to the customer the value of the services provided. eServiceTicket was designed to be the most effective means at helping technicians easily communicate to customers the full value of services provided.


eServiceTicket Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Vendor has not completed this information.


eServiceTicket Reviews Recently Reviewed!

The support team at eserviceticket was very helpful at getting us up to speed quickly.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how easy it is to produce detailed service tickets quickly with very little effort. This feature has increased our profitability significantly. I often dispatch work orders from the field using the mobile app - the mobile app work order and dispatch features are quick and easy to use, adding to; productivity, customer service and better job management.

Cons: The mobile app and web portals offer the most important features. However, at some point, we may want to have eserviceticket interfaced with our back-office software.

Overall: This is the first time we ever used a field-service software. Using eserviceticket made a big improvement in our productivity and profitability.

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Mike at eserviceticket was great. He answered all my questions and got me setup quickly.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: eServiceTicket is an easy and effective mobile field-service tool. I highly recommend it to any job tracking or working in the field!

Overall: With each update the app gets better so the small tweaks needed when I first got the app have long been fixed.

I got setup and learned how to use eserviceticket in one hour, thanks to their support.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used other field-service applications, but we have found E-Service Ticket to be the best field-service application. It's easy to learn and does everything we need to run our business as effectively as possible. Also, the productivity tables make completing service tickets quick and easy. The more we use eserviceticket, the more valuable it is becoming.

Overall: Relative functions. Productive. Cost saving.