Indigo Byte Systems

Dr.Explain


5 / 5
5 reviews

Who Uses This Software?

Companies who needs to create end user documentation in different formats.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $190.00/one-time
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Indigo Byte Systems
  • www.drexplain.com
  • Russian Federation

About Dr.Explain

Software for creating on-line manuals, user guides, help files, and support documentation for software products and services.


Dr.Explain Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Dr.Explain Reviews Recently Reviewed!


Simple and powerful

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was very easy to enter new data or to import it. I wondered how well it would perform in a big project but it has performed admirably never worrying about 1500 html pages with multiple links between them.

I have had many questions and found a couple of small bugs as I was really pushing the envelope. Their support team answered all my questions the same day and often came up with great suggestions. They really won me over.

Cons: At one stage I inadvertently clicked on an icon that meant do not publish this page. It took me some searching to find it.

The amazing thing was that their support people offered to do the search for me! And it was my fault. I did find it.

Overall: I was documenting business processes for a large organisation and needed to record all links and how they worked.

I initially was aiming for a chm file, but the website was so easy to generate and easy to use that I soon switched. It also allowed me to be platform independent.

Very satisfied

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, perfect outputs, we are very sasfied with creating manual for our Learning Management System EDUNIO.

Overall: Good price. We were expecting some GUI improvement, but last version had solved it.

Vendor Response

by Indigo Byte Systems on February 21, 2018

Thank you for your review, Miroslav.
We'll continue to enhance the product in next releases.

Very easy to use, and efficient.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The snapshot feature is really cool, and the ability to export in multiple format files is multiple is convenient. The variable feature allows to update easily.

Cons: The page layout is a little limited with missing options , and the refresh of the online index is useless.

Vendor Response

by Indigo Byte Systems on February 16, 2018

Maximilien, thank you for your review.
Your feedback is very important. Could you please send a more detailed feature request regarding missing options in layout to help@drexplain.com ?

The interface is very intuitive. I got along with the application quickly.

Feb 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: - Clean & intuitive Interface.

- Full featured trail version.

- Full example provided.

- Four export formats (HTML, RTF, CHM, PDF).

- Screen cap tool automatically detects GUI controls.

Cons: - No freehand screen capture.

- If you open a Project two times from explorer by accident, the software freezes. This issue was reported by me and should be fixed soon.

Vendor Response

by Indigo Byte Systems on February 16, 2018

Hello Bertwin,

Thank you for your review. I'd like to comment some of your concerns. To crop your picture in Designer Mode please use Screenshot Editor tab in the left part of the designer.
As for program freeze, we aim to deliver a reliable and and user friendly software product and our QA team cannot reproduce the described issue. Could you please contact us via help@drexplain.com with more details?

Outstanding product

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best Tech Support currently in the software market

Cons: After 5 years using the apps, I can't find a single cons