Who Uses This Software?

Any team that relies on email to get work done both internally and externally (customer support, account management, client services, sales, marketing, HR, IT, operations, etc.)


Average Ratings

36 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Front
  • frontapp.com
  • Founded 2013
  • United States

About Front

Front is the first communication software made for teams that makes sharing information and collaboration hassle-free to respond faster to customers. Front helps you manage team addresses like support@ or sales@ with more transparency and accountability. Fronts shared inbox experience allow teams to access all incoming messages in a single place to assign, triage, respond, and follow its progress.


Front Features

  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Front Reviews Recently Reviewed!

5af9ebff3d6f9019328a4ce90a800197

Front helps my company keep up with our work easily and efficiently.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: My company is a call center, and we use Front to help organize and track our leads. Often our customer service department will take web chats, which are then viewed by sales through front. We really enjoy the ability to sort multiple inboxes, add tags as well as comments. We also have many users, so each representative can track the leads they have submitted, tagged or commented on.

Cons: We came to a point where our growth was too large for Front alone. We designed our own web application to work in tandem with front, because the reporting was not the easiest to use.

Just like an email

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Front is a great alternative place to keep your documents. It's like an email but you can feel comfortable with multiple people working in it. You can leave notes in response to specific documents showing the progress of a certain task. A great platform to organize thise

Cons: It could be a little redundant if you don't have a use for a hub for all of your info, or if you don't have forms that need to be reviewed. It could not be as secure as you might need.

Review for Front

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The setup for any custom organizations or flows is much more approachable and easy to understand than something like Gmail where it's a bit hidden away in its settings and sometimes tough to navigate.

Cons: The overall shift to having to archive everything. I found it difficult at first, and am still having a tough time, fully archiving something as if to say "I'm done with this". I still find comfort in seeing all past emails I've dealt with to know there's nothing I'm missing.

Easy to use

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Pros: this software is easy to use and allows you to do a lot of what you need. It allows you to see everything in one place.

Cons: Cons: I tired the the free version so it wasn't bad. But, to be a member it is a bit costly.

Lacks "basic" email functionality that would save you time. Instead, using Front adds more time...

Nov 06, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Team Inboxes, rules, snooze feature, etc. are all great features that not many other programs have. But like with everything, the added features are great but they are missing some very important "email management" features that just kill your time.

Cons: If your used to using Gmail, FastMail, ReplyManager, etc. well get ready to "wait" your life away on FrontApp if you attach a lot of files to emails. Other email programs they allow you to "send" email while it uploads the images in the background, not on FrontApp you will wait, wait, wait on images to upload allowing you to click send on emails (terrible flaw IMO). Also, make sure you have a mouse with a scroll up/down wheel as "page up" or "page down" is totally useless in FrontApp within browser or windows app, etc.

Overall: Team functions.

Solves the shared inbox issue that every growing company faces

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easier than running separate Customer Service Outreach platforms, when Front does everything.

Cons: Very powerful - It took a bit to understand all the great features. It also took time to get all team members on board... The power of Front is when everyone uses it together.

Perfect Mail Organization Software

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

Cons: I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

Excellent tool for a team that has a number of email accounts!

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:

- User friendly interface
- Customization
- Excellent support

All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Cons: Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Overall: Centralized mail management was the main reason for choosing Front. It is a great tool indeed.

Front would work well for a motivated team

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It integrates with your Facebook Page It was pleasant to use The customer service team was responsive when I had a problem

Cons: It does not integrated with your Facebook posts for reviews (meaning you still need to go to Facebook or something else to use this) The customer service team wanted to get me on the phone to solve the problem and I didn't make time for that. Would have been better if the problem could have been solved in the background.

A Flexible Software that you can fit to your needs

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is very flexible and allows you to do a lot of what you need.

Cons: It is very expensive per user.

Overall: Front is very flexible we use it to house all our emailed leads and we use it as our system to respond to chat. It has some limits but we have been able to do a lot of what we want with it, and it wasn't originally designed for that. It is however very expensive, so we have limited our user pool. Overall a good software.

Recommendations to other buyers: Talk to the customer service team about how it can apply to your company's needs. They are very helpful.

This is a better help desk

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Front lets your team communicate with customers without a help desk. The customer doesn't have to deal with threads and tickets. It is just like writing a mail to a friend. I don't if there is another app like this out there.

Awesome Company - Easy to Use Product

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used Front and found it to be a very simple product that everyone on our team could get up and running with quickly. Makes the management of team email inboxes so simple!

Perfect for working cross departmentally

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Front is the best solution for multi-team organizations that need access to all customer communications.

Organized and Efficient

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, scalable to any size company and has a fantastic phone app.

Cons: No issues so far.

Overall: My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries.

The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people.

Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Recommendations to other buyers: Work with the company if there is only one thing that is not working for you. Great developers and a willingness to try new options is a big selling point.

Amazing customer support and a very innovative approach to managing TEAM email accounts

Apr 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for a solution like this for quite some time. Our small but nimble team was always bouncing emails and SMS messages around in an attempt to stay in sync. FRONT helps us keep our emails more focused, properly assigned, and quickly responded to by the relevant parties. Somehow it feels like we are getting more work done with less emails and that is a great feeling.

I <3 Front!

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Front for over a year. They make it easy to reply to emails, tweets, and Facebook messages as a team. You can comment on emails, assign them to members of your team, and set up rules to automate your workflow. It helps us communicate effectively and quickly without having to constantly update other team members, and it keeps messages from falling through the cracks. I don't know how we lived without it!

The Front team is also really friendly and constantly innovating and implementing improvements.

The Future of Email

Dec 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After being a loyal user of Front since I came across their website about a year ago, I couldn't even imagine using another email client. Front has made a tremendous impact with a number of organizations I consult with, significantly improving internal communications between team members and improving efficiency... in fact, I constantly find myself recommending Front to people I am speaking with. The team at Front actively listens and implements feedback from their users. They are constantly shipping new integrations and improvements. I would highly recommend Front for any organization looking to stay innovative, it's going to be the future of email.

Pros: Easy to use Always updating Always adding new integrations Great user interface Mobile app Affordable

Cons: I can no longer use any other email clients

Awesome product!

Dec 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Front has become an essential tool in the company. I could describe it as "Slack for external communication¿: beautiful, easy to use, desktop and mobile, and it integrates well with other services that we use.

Pros: easy to set up, canned answers are very handy, you can set users as ¿available¿ or ¿not available¿, support is great, plugins are powerful.

Cons: nothing i can think of right now

Front is the best!

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using front every day. It makes it easy to reply to e-mails, tweets or Facebook messages as a team. We don¿t miss any message anymore and our response time was divided by 2!

Pros: Pros: simplicity, automated workflows, integrations, iOS app, responsive support, open roadmap: frontapp.com/roadmap

Cons: Cons: For what we need it to do, there aren't any cons that I can think of.

The simplest way to talk with your customers

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: I've been using Front for over a year now, on 3 different projects. I've used it to deal with support requests, partnerships enquiry emails, Twitter messages (for an account with more than 75k followers) and more recently for their SMS support to onboard people to an app. Front was essential to all these projects, super easy to set up and use and most importantly perfect to work as a team (without forwarding messages or cc-ing everyone). I love how transparent it is. Big thumbs up as well for the super reactive customer support!

Pros: New features coming out constantly, great customer support, lots of different channels, easy to use as a team, the canned answers option is extremely helpful...

Cons: All the ones I can think of have been fixed these last months.

Fast, easy to use and getting better every day

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched to Front after using many different tools for support over the past years. We're running support for our mobile app with an install base of 1M+ with a tiny team. Front's UX is great and allows us to give very personal support to our users. Most of all I like how Front gets better every day. They're iterating quickly and listen to their users, practice what you preach.

Pros: Speed, mobile client, Gmail integration, canned responses with variables, lightweight.

Awesome tool for inbox management

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our customer support team has been using FrontApp for the past year and it's totally streamlined our inbox management. You can comment on emails before responding, assign them to various people to respond, etc. It's so much easier to assign ownership to our team, to keep things from falling through the cracks.

Pros: They have a desktop app (+ mobile & web), they support multiple channels (emails, SMS, phone calls, tweets, Facebook messages, in app messages etc.), you can easily collaborate on drafts and see responses from different team members, email templates and reminders are very handy! If you want to manage your email all in one place you can add your individual inbox as well. And their customer support is top-notch!

Cons: They don¿t offer a live chat feature yet - we use Olark for that.

Front has changed our business

Nov 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Front has really changed the way that we do business, in a very good way. With a team of 6 all using the same email and responding to hundreds of emails every day of the week, we've each cut our time on email down by a huge percentage. After a short learning curve, we have all grown to love this application. It allows us to communicate effectively and quickly with our clients without having to update our other team members constantly. We are also constantly impressed with their customer service. They address all of our concerns quickly and have implemented many requests.

Pros: Allows a large team to all use one email address. Easy to use. Customer service is great.

Cons: Every time we mention a "con" Front fixes it, so none left at the moment!

Most useful email app I've ever used

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Front to stay on top of support and customer relation emails and social media engagement. It prevents us from letting messages go unanswered, we assign emails to make it obvious who is responsible for what, and being able to tag and comment lets us effortlessly triage requests. Front has probably cut down the time we spend dealing with emails by 50-60%, and it's a must-have for any company or team dealing with shared accounts.

Pros: The integrations are great (especially for staying on top of Twitter!), there's a solid iOS app, the support staff are incredibly responsive, and generally Front is just wonderfully easy to use and understand.

Cons: None right now! Whenever I have gripes they're resolved so quickly I can hardly keep up :)

Best way to support customers!

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Front is a great helpdesk, super flexible and easy to use. We can use the iOS and Android app too!  The support team is wonderful and values / implements feedback. Team is lightning fast with responses.

Pros: Support is awesome and responsive! Visibility across teams! Super easy to use! Fast app! Introducing new features continuously! The Front Team LOVES feedback! In app chat is very responsive!

Cons: Of course some bugs exists but, their customer support team is amazingly fast at resolving.

Front is the Slack of email

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It took us 5 min from signup to migrated our Google accounts for job applications & security reports, Twitter, Facebook, Intercom account (Front's UI is so much better). I really got the Slack-feeling when signing up to Front, like ¿How much money do you want for this holy grail? I¿m paying!¿

Pros: Customer support is amazing and they launch new cool features like crazy

Very Fast, Very Powerful

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software helps a tons for use cases where you need to push information related to customer interactions to other people on your team (where BCCs fall short, and tickets get clunkly- for example, for product teams doesn't make sense to chat with a customer over tickets). Fast and lightweight.

Pros: Easy to install, Fast, Desktop App, Lots of Integrations, Little Training Required

Cons: Like any early company, it's a work in progress but they're very responsive to feature requests.

I can't imagine a world without Front!

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use front every day to manage our shared inboxes (support@, contact@, payments@, reviews@, partnerships@, finance@, press@, jobs@ + our Twitter account) and it¿s the right tool for us. No message falls through the cracks, we reply to inquiries as fast as they arrive, and everyone knows in the team knows what they have to do. They also have a great analytics dashboard to monitor your team and individual response times.

Pros: Simplicity, flexibility (lots of different workflows are possible), interface is fast, native apps (desktop & iOS), lots of integrations, multi-channel, IMAP support. Customer service is very reactive.

Cons: No knowledge base. No native android app yet.

The Best Inbox Management Software there is, period.

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Thanks to Front we've been able to handle hundreds of emails with my team of 4 developers every day. It's very easy to setup and use and they are releasing new features every week! It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Pros: PRICING! Great desktop and mobile app, UI and UX. Canned Responses. Rules. Assign to team members. API to easily export your contacts! Comments on emails. Support. 3rd Party integrations (Slack!) Plugins (Trello!)

Cons: I can't find any cons, sorry.

Oct 31, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Oct 31, 2017
5/5
Overall

Apr 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Jan 11, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money