# BlueSpice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BlueSpice Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/169097/BlueSpice-MediaWiki --- # BlueSpice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BlueSpice ## What is BlueSpice? BlueSpice complements your customer service with an enterprise-level wiki, providing a central hub for all relevant information related to your product. It brings together customers, technical teams, documentation teams, and partners in one unified platform, ensuring everyone has access to the most up-to-date knowledge. BlueSpice allows you to create a single point of information, where workflows, approval processes, and support for multilingual content are seamlessly integrated. This ensures that your helpdesk is not only efficient but also scalable, enabling smooth collaboration across departments and with external partners. With BlueSpice, you can easily share existing expertise, define clear responsibilities, standardize workflows, and keep your documentation current. The software is secure, compliant with applicable standards, and fully adheres to EU GDPR. Developed and hosted in Germany, BlueSpice is the ultimate tool for building a robust, enterprise-level helpdesk. ## What is BlueSpice used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Intranet](https://www.capterra.com/intranet-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price €4.5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BlueSpice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://hallowelt.com&name=BlueSpice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BlueSpice 4.3 (27) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €4.5 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (27) Ease Of Use 4.3 (3,603) Value For Money 4.2 (27) Value For Money 4.2 (2,658) Customer Service 4.7 (27) Customer Service 4.3 (2,766) ## BlueSpice alternatives [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.4 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Full Text Search 4.7 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Content Management 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Text Editing 4.3 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Edit text as needed Knowledge Base Management 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support WYSIWYG Editor 3.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface BlueSpice 87 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Integrates with Active Directory Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Allows users to publish blogs on social site Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Track changes in laws and regulations and compare previous legislation to current legislation An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Online forums/groups where users can ask questions, share ideas, best practices, etc. Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Specifically developed for the IT sector Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Manage and track all disruptions and incidents Track and monitor processes/products to ensure they meet international standards developed by the ISO Identify and respond to unexpected problems or failures (ie. "negative events") Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage, maintain and track the performance of assets and equipment Manage and support multiple languages Adjust communications based on previous interactions or personal preferences Create, manage, and track policies and procedures within an organization Streamlining repetitive tasks and activities through automated and predefined workflows Identifying desired outcomes and important milestones and creating a plan on how to achieve them Organize and schedule projects Ensure that quality requirements and standards are met across production processes Preview and make real-time changes in the web content Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Enables creation, management, and tracking of product requirements & features during product production/development Input different types of content and edit text formats, fonts, font sizes, and colors Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Edit text as needed Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Set-up notifications and alerts for web browsers and apps. An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (27) 4.5 Based on 27 reviews ## Pricing Value for money 4.2 (27) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/pricing/) BlueSpice free €0.00 It includes: - Visual editor - Global search - Simple rights management - Export (PDF, Office, XML) BlueSpice pro €4.50 Per User,Per Month It includes: - Collaborative editing - Global search - AI Editing Assistant - Adaptable rights management - Templates with dynamic content - Tasks - @-Mentions - Workflows - Key-features for quality management - Forms - Semantic metadata - Book functionality - Export (PDF, Office, XML) BlueSpice farm €8.50 Per User,Per Month It includes: - Collaborative editing - Global search - AI Editing Assistant - Adaptable rights management - Templates with dynamic content - Tasks - @-Mentions - Workflows - Key-features for quality management - Forms - Semantic metadata - Book functionality - Inter wiki search - Create an manage Sub-Wikis - Automatic translations - Export (PDF, Office, XML) Value for money 4.2 (27) 4.2 Based on 27 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (27) 4.7 Based on 27 reviews ## User reviews Overall rating 4.3 Based on 27 reviews Filter by rating 5(9) 4(17) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent FK Florian K. KIS Administrator Mental Health Care ### "Super standortübergreifende Dokumentation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2026 Wir verwenden BlueSpice seit der Version 3. Eine Aktualisierung hat etliche sinnvolle Verbesserungen gebracht. Besonders die Berechtigungsvergabe hat viel vereinfacht. Sehr zu empfehlen für standortübergreifende Dokumentation/Organisation. Pros Super schnelle Erstellung von Anleitungen standortübergreifend möglich. Logische Gruppierung von Inhalten und Zuweisung an Teams sehr gut. Cons Einpflegen von Bildern teilweise etwas hakelig. Bilder-Defaults müssen immer wieder gesetzt werden. Tabellen etwas schwer zu füllen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Martin B. IT-Projektmanager Logistics and Supply Chain ### "BlueSpice: Das Informationsmanagement mit KI" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2026 Wir setzen BlueSpice ein, um unsere Handbücher sowohl intern, wie auch extern zu veröffentlichen. Dafür ist BlueSpice hervorragend geeignet. Wir schauen uns gerade an, wie wir KI in BlueSpice nutzen können, um unseren Klienten die Informationen aus den Handbüchern noch mundgerechter servieren können. Pros Die Schnelligkeit mit der auf neue Technologien eingegangen wird, die halbstündigen Webinare und die Zuverlässigkeit des Supports. Cons Wie immer, der Preis ;-). Allerdings muss man sagen, dass sich das relativiert, wenn man sieht, was man alles an die Hand bekommt. Vieles, was sonst umständliche Programmierarbeit wäre entfällt. Alternatives considered [SmartProcess](https://www.capterra.com/p/119097/CWA-SmartProcess/) Reasons for choosing BlueSpice BlueSpice ist für den gelegentlichen Anwender sehr einfach zu bedienen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Adalbert Z. Software Architect Information Technology and Services ### "BlueSpice beste Alternative zu Cloud-Diensten" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 In Summe finde ich Bluespice gut und nutze es gerne. die Umsetzung von eigenen Formularen oder Funktionen ist soweit ok, wenn man weiß wie es geht :) Könnte aber an manchen Stellen einfacher sein, ist jedoch dem MediaWiki-Hintergrund geschuldet. Pros \* mittlerweile läuft es sehr stabil \* die Verfügbarkeit von Updates und Features ist gut \* vielseitige Möglichkeiten der Individualisierung \* HalloWelt versucht die Abhängigkeiten zu MediaWiki-Paketen zu ersetzen \* Support ist gut, die HW-Kollegen sind i.d.R. sehr kompetent und können umgehend Antworten und Lösungen zu Fragen und Problemen liefern. \* Auf Fehlermeldungen wird schnell reagiert und Lösungen stehen meistens auch recht schnell zur Verfügung. Bei schwerwiegenderen Problemen läuft es sehr gut, die Reaktionszeiten sind sehr gut. Cons \* manche Abhängigkeiten zu MediaWiki bringen Probleme mit sich, weil die Umsetzung in Bluespice zu Inkompatibilitäten führt (z.B. PageForms). Dieses Paket hat häufiger Fehler nach Updates, wobei es sich hierbei selten um echte Show-stopper handelt, i.d.R. funktioniert alles. Erfahrungsgemäß muss man es sich nach Updates genauer ansehen und testen, weil es hier bisher die meisten Fehler gab. \* teils immer noch etwas altbacken in der Bedienung, im Vergleich z.B. zu confluence oder Jira \* Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [Confluence](https://www.capterra.com/p/136446/Confluence/) Reasons for choosing BlueSpice onprem-Betrieb (selbst gehostet) und Anpassbarkeit Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jonathan O. Systemadministrator Health, Wellness and Fitness ### "Knowledge-Base im Klinikum" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 16, 2026 Insgesamt bin ich sehr zufrieden mit dem System, dem Support, den Möglichkeiten zur Erweiterung des Systems und der Integration in unsere Landschaft Pros Vernetztes Wissen, gute Möglichkeit zur strukturierten Ablage von Knowledge, große Flexibilität, gute Suche, KI-Chatbot Cons Der Editor ist etwas sperrig und nicht immer exakt wysiwyg, wodurch das Schreiben von Artikeln schon mal etwas umständlicher ist, als in einem Word-Dokument. Alternatives considered [orgavision](https://www.capterra.com/p/154680/orgavision/) Reasons for choosing BlueSpice größere Flexibilität und mehr Anpassungsmöglichkeiten Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nikola N. CEO Events Services ### "Business Wiki zum Wissensmanagement " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 BlueSpice bietet vielfältige Funktionen für agilen Wissensaustausch und Dokumentation und hat sich auch im Bereich Qualitätsmanagement bewährt. Pros Hervorragend ist die Datenschutzkonformität mit eigenem Hosting (On-Premise) oder auch Cloud-Hosting mit garantiertem Hosting/Provider in Deutschland. Cons Wir sehen es als Vorteil, dass der MediaWiki-Editor (wie bei Wikipedia) genutzt wird. Für User, die hiermit als aus redaktioneller Sicht erstmals in Berührung kommen, kann das evtl. zunächst ungewöhnlich sein. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Christian J. Produktmanager Construction ### "Tolles Wiki, viele Funktionen und super Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2026 Sehr einfach zu bedienen Gut und durchdachtes System Updates mit vielen tollen Funktionen und Erweiterungen Pros Oberfläche verständlich und einfach zu benutzen Man kann gut zusammen arbeiten (Teamarbeit) Sehr übersichtlich Viele Funktionen Es macht das Arbeiten leichter Toller Support Cons Es kann am Anfang kompliziert sein Manche Funktionen sind schwer zu verstehen Man braucht manchmal Zeit zum Lernen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dietmar D. Leitung RnD Electrical/Electronic Manufacturing ### "Gute Plattform für strukturierte Informationsablage" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 14, 2026 empfehlenswert, braucht aber Überzeugungsarbeit im Unternehmen. updates erfordern oft manuelle Prüfung aller features, immer wieder tauchen Sachen auf, die nach einem update nicht mehr oder anders funktionieren. Pros generell der Wikipedia-Ansatz. Volltextsuche, layout-Möglichkeiten, workflow-Möglichkeiten, Nachvollziehbarkeit Cons Handhabung von Tabellen: immer wieder geht layout von Tabellen verloren, schnell werden überbreite Tabellen erzeugt, die aber nicht dargestellt werden können Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Ryan D. Chief Operating Officer Entertainment ### "Bluespice 5.1 installed with Docker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 19, 2025 Once the system is running it's easy to maintain and intuitive for users to add and access content. Rock solid once it's running. Pros Ability to assign ownership of pages to users; attractive UI; relatively intuitive management extensions Cons The installation process with Docker is far worse than the original file-based installation system; Dockerizing it makes it harder to have multiple wikis on one server, and the install is opaque and didn't work requiring me to manually create the wiki root db user in the database Switched from [MediaWiki](https://www.capterra.com/p/205896/MediaWiki/) Wanted to assign ownership of pages to users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Christian G. MAB Mechanical or Industrial Engineering ### "MAB-Bewertung" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2025 Mit Blue Spice zusammen ist ein wirklicher Mehrwert in der Firma, speziell für QM Pros Das man wikipedia als Basis verwenden kann. Cons Es läuft nicht auf Windows, sondern auf Linux Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Marvin G. Geschäftsführer Media Production ### "Wissensmanagement mit komplexem Rechtemanagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2025 Wir nutzen BlueSpice seit ca. 10 Jahren für unser Wissensmanagement. Support und Technische Entwicklung für Individualisierungen ist sehr kompetent und jederzeit ansprechbar Pros Reicher Funktionsumfang, einfache Einrichtung, komplexes Rollenmodell, Exportfunktion/"Bücher" aus Artikelsammlungen zusammenführen. Änderungswünsche werden angenommen und umgesetzt. Cons Verbesserungspotenzial gibt es immer. BlueSpice ist sehr hinterher, Funktionen herzustellen, ohne "Featuritis" nachzugeben. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Confluence vs BlueSpice](https://www.capterra.com/compare/136446-169097/Confluence-vs-BlueSpice-MediaWiki) [Microsoft SharePoint vs BlueSpice](https://www.capterra.com/compare/1167-169097/SharePoint-vs-BlueSpice-MediaWiki)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)