ServiceMax

4 / 5 27 reviews

Who Uses This Software?

ServiceMax has 400+ customers worldwide in over 15 different industries. Companies of all sizes use ServiceMax to perfect field service delivery, drive revenue and growth and delight customers.


Average Ratings

27 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ServiceMax
  • www.ServiceMax.com
  • Founded 2007
  • United States

About ServiceMax

Best for companies with 100+ technicians, ServiceMax is the leading field service management solution for this new era of mobility and connectivity. We optimize end-to-end field service operations including: workforce optimization, advanced scheduling and dispatch, parts logistics, inventory & depot repair, installed base entitlements, and social collaboration to ensure our customers with over 100 technicians, such as Dupont, Elekta, and McKinley Equipment, deliver flawless field service.


ServiceMax Features

  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

ServiceMax Reviews Recently Reviewed!

Best tool for Product Contacts and Service

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to generate Contracts, maintenance of Products and history tractability.
Easy to use and gives Users good experience with Covered Products and Contracts.

Cons: Some of the customization/configurations all locked for the User, have to implement them manually overriding the standard functionality

Lots of clicking

Jul 20, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Good software. Large learning curve, but once you get through that it's capabilities are large.

Pros: Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.

Cons: Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer.

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

May 17, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Cons: Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.

Overall: Exercise the brain cells and learn a another programming platform.

ServeSuite

Feb 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.

Pros: Too early to tell.

Cons: Too early to tell but the interface seems very plain.

ServiceMax

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.

Pros: Full-service suite for the field service industry.

Cons: The application is intensely complex.

Recommendations to other buyers: It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services. They have a top-notch team of consultants and tech support folks there.

Excellent Tool for Sales and Service Teams

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Eases the process for Service team by allowing them to create Service Order, by processing Service Order.

ServiceMax is the dispatcher to beat!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the visibility provided when looking at the dispatch board.

Overall: ServiceMax's dispatch software is the best that I've used! Unfortunately, we switched to a competitive yet inferior system and I would go back to ServiceMax in a heartbeat if I could! Easy to use, easy to view, easy to train on, just easy! All the bells and whistles aren't always needed; less is more in their case and they can get the job done exactly as it needs to be.

Works well but is costly

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Dispatching Software

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: the look of the dispatch console for scheduling

Cons: the cost per user and the limitations of customization

Overall: We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.

Great work flow solution

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.

Very much helpful application

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Best Software for Field Service on Salesforce Ecosystem

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile Apps.
Real time and Offline capabilities.
Best field service app on Salesforce.

Overall: ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.

Need a tech? part time work? ServiceMax can help

Oct 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.

Nice Application

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.

Great software for service

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support and professional services

Cons: expense

Overall: The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.

Recommendations to other buyers: Involve your own service staff who know the process from the beginning of implementation.

Servicemax review

May 04, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file

Cons: Takes a lot of steps to find what you are looking for

Recommendations to other buyers: Try several different software packages before choosing

ServiceMax Review

Mar 30, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy ServiceMax is to use.

Cons: Can't think of anything I like least.

Recommendations to other buyers: If you're not sure how to do something, if you give yourself a few minutes, it's usually easily figured out.

ServiceMax Review

Mar 29, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user-friendly software, clear and easy to navigate. Extremely efficient.

Cons: Has frozen during use a few times, but nothing much other than that.

Recommendations to other buyers: I have never really run into any serious or complicated issues while using ServiceMax. Overall, I think it is a well-designed product that caters perfectly to small businesses.

I work with ServiceMax daily

Mar 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to train others how to use. It's very simple.

Cons: Sometimes can be slow. Dispatch console freezes but can be easily opened right back up.

Recommendations to other buyers: I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.

ServiceMax review

Mar 26, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, mobile workers have instant access, reporting.

Cons: Dispatch console can be slow and not as user friendly as the rest of the product.

Recommendations to other buyers: Quick learning curve and benefits to field staff to access from a mobile device.

ServiceMax Suite

Mar 26, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.

Cons: At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done.

Recommendations to other buyers: Know your needs and be able to communicate your needs so that the software company can assist in ensuring that you are set up in the most efficient and effective way for your business.

ServiceMax allows me to focus on my business

Mar 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud-based. Backed by salesforce with great support team.

Cons: Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.

Recommendations to other buyers: You get what you pay for; there are cheaper alternatives, but they are not as robust. Do your homework.

ServiceMax - primary infrastructure Field Service improvement tool

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.

Cons: The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution.

Recommendations to other buyers: Insure the detail needed to run your business processes are documented and considered when evaluating a Field Service Management tool.

ServiceMax Orange has been an amazing product for my small business

Dec 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.

Cons: We haven't run into any major problems. No complaints!

Recommendations to other buyers: These guys have every aspect of field service covered. If you need the full package, these guys are the way to go.

Excellent Product & Team of Trainers

Nov 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire.

The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with.

I would highly recommend this product!

Just Had a Great ServiceMax Implementation

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach.

Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

These guys know what they're doing!

Nov 17, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The application was very easy to use and train our service team on.

Cons: Nothing. ServiceMax works great! The people I worked with were very helpful.

Recommendations to other buyers: If you you need the whole field service package, these guys are the way to go.