Who Uses This Software?

User Interviews serves product, design, UX, and marketing teams. We work with companies, agencies, and freelancers who prioritize users, testing, and iterating to create better products.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/one-time
    See pricing details
  • Pricing Details
    Subscriptions starting at $150/month or a la carte recruiting from $20.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • User Interviews
  • www.userinterviews.com
  • Founded 2015
  • United States

About User Interviews

User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account!


User Interviews Features

  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

User Interviews Reviews Recently Reviewed!


Capterra loader

Simplistic yet Innovative!

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product!

Cons: There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions.

Overall: The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need.

Capterra loader

Easy to use and great results!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I initially used User Interviews for recruiting remote online participants. Every participant was well qualified and there were no no-shows. That alone is an achievement.

Cons: There is no way to message all participants at once so you have to contact each one individually for things like NDA's. Not a big deal but it's the only thing I found that was less convenient.

Overall: My experience with User Interviews with top notch, and I have already recommended them to a number of colleagues in high tech companies around the Bay area. The customer support is responsive and knowledgeable and answered all my questions quickly. The price is also very reasonable in my opinion. User Interviews is my go-to company for user research.

Capterra loader

Great Customer Support

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to setup a project. Customer service is second to none!

Cons: None... Outstanding Support even if I am still waiting for the potential participants to come in.

Capterra loader

Makes my life so much easier!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Streamlines the recruiting process and does a lot of the behind-the-scenes work for you.

Cons: I would love if it was possible to add Zoom meetings to the sessions, so I don't need to create them seperately and send participants the link.

Overall: I was able to have a personal demo before I got started, which was super helpful. It's already made my job so much easier and saved me a ton of time. Thank you!