--- title: "User Interviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about User Interviews Software - reviews, pricing plans, popular comparisons to other User Testing products and more." source_url: "https://www.capterra.com/p/169122/User-Interviews/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # User Interviews Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) User Interviews ## What is User Interviews? User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account! ## What is User Interviews used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Starting price $49 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for User Interviews?[Manage this product listing](https://www.g2.com/products/user-interviews/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### User Interviews 4.3 (32) VS. [4.9 (334)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting Price $49 Usage Based Starting Price $69 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (32) Ease Of Use 4.9 (1,087) Value For Money 4.2 (26) Value For Money 4.6 (782) Customer Service 4.6 (25) Customer Service 4.9 (663) ## User Interviews alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) [4.5 (1,087)](https://www.capterra.com/p/168423/Adobe-XD/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168423/Adobe-XD/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (88)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [View all alternatives](https://www.capterra.com/p/169122/User-Interviews/alternatives/) ## FAQs about User Interviews Overview ### Which roles and teams benefit most from User Interviews? User Interviews is most used by UX researchers, UX leads, and research coordinators who recruit participants and manage studies for usability testing and customer interviews. Product and UX designers use it to validate concepts, while project managers, insights teams, and independent researchers organize participant outreach and gather feedback for product decisions. Answer based on 32 reviews Overview ### What company size and industries is User Interviews built for? User Interviews serves small businesses, which account for 66% of reviewers, with Information Technology and Services leading industries at 22%. It is built for product, design, UX, and marketing teams at companies, agencies, and freelance practices; enterprise and midsize organizations represent 22% and 12%, respectively. User testing is the most common use case. Answer based on 32 reviews Features and Usability ### What are the key features of User Interviews? User Interviews offers audience targeting, panel management, and survey sample management for participant recruitment and segmentation. It includes survey builder tools with customizable questions, conditional logic, and customizable fields, plus moderated and unmoderated usability testing, video recording/transcriptions, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does User Interviews integrate with? User Interviews integrates with 9 third-party tools, including research and survey platforms such as Lookback, Loop11, Sprig, SurveyMonkey, and Typeform, plus scheduling and automation options like Google Meet, Microsoft Outlook, Census, and Zapier. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does User Interviews offer? User Interviews provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does User Interviews offer? User Interviews offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat. Reviewers describe support as quick, hands-on, and knowledgeable, with fast replies and personalized guidance. Some users note occasional confusion around platform tasks, but customer service is often seen as helpful in resolving issues. Answer based on 6 reviews ## Features AI summary Based on 696 User Testing reviews Not all User Testing products cover every feature buyers care about most. Here’s what reviewers say matters most when choosing a solution: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) User Interviews includes **Usability Testing** and **User Management**, so teams can run research sessions and organize participant access more effectively. However, it does not offer **Software Testing Management**. Instead, it provides **Audience Targeting** (**34%**) and **Video recording/Transcriptions** (**34%**), which help teams recruit the right participants and capture research findings in detail, allowing businesses to make better product decisions based on clear user feedback. Usability Testing 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Video recording/Transcriptions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Recorded video session of the tests Survey Builder 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage surveys User Research Analysis 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Analyze and gain insights into user experience Customizable Templates 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements User Interviews 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Categorization/Grouping: Organize and group data or items based on various criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Moderated Usability Testing: Conduct user tests while watching/moderating the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Quantitative Metrics: Metrics that are measured statistically. - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Video recording/Transcriptions: Recorded video session of the tests - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (32) 4.1 Based on 32 reviews ## Pricing Value for money 4.2 (26) [View pricing plan details](https://www.capterra.com/p/169122/User-Interviews/pricing/) Pay As You Go $49.00 Usage Based, It includes: - Access to 6 million participants - Rich targeting & screening - Scheduling automation - Incentive distribution - Research tool integrations - AI insights & analysis - Unlimited seats - Project coordinator & live chat support Essential $36.00 Usage Based, It includes: - Further discounts for tasks and surveys - Re-invite past participants - Customer success support - Premium screening - Document signing - Single Sign-On (SSO) via SAML Custom Contact us for pricing It includes: - Deep discounts for tasks and surveys - Negotiable contract terms - Security review - Prioritized project support - Enterprise customer success manager - Custom onboarding - Premium screening - Document signing - Single Sign-On (SSO) via SAML - Premium support Workflow Contact us for pricing It includes: - Unlimited collaborators - Screener surveys - Scheduling automation - Incentive distribution - Email automation - Data consent notice - Custom branding & templates - Research tool integrations - AI insights & analysis - Document signing - Single Sign-On (SSO) via SAML - Premium support CRM Contact us for pricing It includes: - Unlimited seats - Panel management - Dynamic segments - Invite rules & limits - Opt-in forms - Nurture campaigns - PII masking - Multiple teams & panels - API & data integrations - Negotiable contract terms - Security review - Enterprise customer success manager & custom onboarding - Document signing - Single Sign-On (SSO) via SAML - Premium support Value for money 4.2 (26) 4.2 Based on 26 reviews ## Integrations [ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Lookback](https://www.capterra.com/p/168425/Lookback/)[ Loop11](https://www.capterra.com/p/168426/Loop11/)[ Sprig](https://www.capterra.com/p/205463/Sprig/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (25) 4.6 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(7) 3(1) 2(0) 1(3) Mentioned topic Recent reviews first, then most helpful PM Project Manager Project Manager Used the software for: Less than 1 year ### "Simplistic yet Innovative!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need. Pros This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product! Cons There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions. Kelly P. Project Manager Used the software for: 3-5 years ### "Reliable Tool in the Tool Stack " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 I've used User Interviews for years. I really appreciate, their product, their reach, and their commitment to maintaining a good participant pool. Pros Easy to use, reliable participants, customer service Cons Missing some helpful features around scheduling, screener survey questions, and unmoderated workflows DA Data Analyst Data Analyst Used the software for: Less than 1 year ### "Seemingly Good Opportunity, Bad Experiences" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 March 3, 2025 Overall, it wasn't worth it to take on the participant opportunity at User Interviews. Pros This is a work from home opportunity, which is in huge demand. Cons User Interviews needs to do a better job of monitoring and punishing scammer behavior by researchers on its platform. The researchers on the platform use "application surveys" to gather valuable yet remunerated feedback from users. These researchers also tend to refuse payment to users for vague and unfounded reasons, after users submit their feedback. User Interviews can be fantastic but as long as researchers like this are allowed to abuse the platform, the company will decline in user trust. natalie A. Business Development Advisor Used the software for: 3-5 years ### "User Interviews allows for quick earnings simply by providing your own opinions!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2025 Overall, User Interviews has been very rewarding. I have been an active user for many years and appreciate how much I have been able to earn from simply providing my opinions in reasonable amounts of time obligated for doing so. Pros User Interviews makes it really easy to earn for providing your opinion on personal experiences and even fun tasks. I get to express my feelings, provide useful information to researchers, and be rewarded. Cons Sometimes the listed tasks approve me but then reveal to be applicable. A recent example was where I passed the prequalifying survey, but the actual task questions were not compatible with my technology. It was frustrating. LE Learning Experience Researcher Learning Experience Researcher Used the software for: Less than 1 year ### "Great for helping with recruiting" 5.0 April 10, 2023 Overall, User Interviews makes recruiting much easier when running research projects. The best feature is there is a pay as you go plan, so even if your organization isn't conducting research constantly, you can recruit as needed. Pros I appreciate that I can recruit relatively easily. It makes scheduling and recruiting for research projects much simpler than it usually is. Cons I think that the biggest downside is there are not that many features outside of recruiting. I think that this is understandable given the cost, however. CS Customer Support Customer Support Used the software for: 3-5 years ### "Great Way to Earn Extra Money!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2022 They do a really good job at compensating you for your time and honest feedback. Pros This is a hidden gem! You can earn money by participating in research studies done by different companies via this platform. They offer a huge selection of studies and all you do is fill out a screener to determine if you are eligible. If the researcher feels you are a good fit they invite you to participate. They really do compensate you well and all you do is share your honest feedback. They do a really good job at sending you notifications each time they have a study so that you can take the screener. This is an awesome way to help companies and get compensated for it. I highly recommend using this. Cons I haven't had any bad experiences and cannot think of any cons. Esther M. Product Designer Used the software for: Less than 1 year ### "Participant Perspective: Competitive, Mostly Gift Cards Pay" 4.0 May 10, 2022 Pros From a participant's perspective, there are a few things that stands out about User Interviews: 1. The search filters helps you save tons of time 2. The interface is straight-forward, friendly and adaptable. 3. The pay is great, between $50-150 / study on average Cons My least favorite things: 1. It can be hard to get qualified for any of these studies. It quite of a hustle. 2. The qualification process through surveys is long and can be exhausting 3. They only offer gift cards as a payment method OA Owner and Principal Researcher Owner and Principal Researcher Used the software for: Less than 1 year ### "Easy to use and great results!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 My experience with User Interviews with top notch, and I have already recommended them to a number of colleagues in high tech companies around the Bay area. The customer support is responsive and knowledgeable and answered all my questions quickly. The price is also very reasonable in my opinion. User Interviews is my go-to company for user research. Pros I initially used User Interviews for recruiting remote online participants. Every participant was well qualified and there were no no-shows. That alone is an achievement. Cons There is no way to message all participants at once so you have to contact each one individually for things like NDA's. Not a big deal but it's the only thing I found that was less convenient. Maya G. User Research Coordinator Used the software for: Less than 1 year ### "Made my job so much easier! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2019 Great user research tool for anyone handling the launching of projects and the coordination side of things. Pros I love how much manual effort this software saves me in terms of screening, scheduling, and compensating participants for research. Lots of time saved by these automated features! I also love that confirmation and reminder messages are sent automatically as well. SO helpful. Cons There are some functionalities that haven't been implemented yet, but the great thing about User Interviews is they are very open and communicative about improvements in the works. Alexander B. UX Design Associate Used the software for: Less than 1 year ### "Great for recruiting for usability testing" 5.0 December 26, 2018 Highly reccomend, great return on investment. Pros I use User Interview to recruit participants for user testing at my current work and have been impressed with the participants they have been able to get for me. The quality of the participants for the demographic I need has always been great. I don't think I use everything their company offers but I love what I do use them for. Cons The only thing I can complain about is that the price of users is a bit high. For the time and energy it takes out of my work it's worth it to me, but it might not be to other companies. [View all Reviews](https://www.capterra.com/p/169122/User-Interviews/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.