User Interviews

User Interviews


5 / 5
13 reviews

Who Uses This Software?

User Interviews serves product, design, UX, and marketing teams. We work with companies, agencies, and freelancers who prioritize users, testing, and iterating to create better products.


Average Ratings

13 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/one-time
  • Pricing Details
    Subscriptions starting at $150/month or a la carte recruiting from $20.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • User Interviews
  • www.userinterviews.com
  • Founded 2015
  • United States

About User Interviews

User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account!


User Interviews Features

  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

User Interviews Reviews Recently Reviewed!


Capterra loader

Simplistic yet Innovative!

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product!

Cons: There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions.

Overall: The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need.

Great tool but has room to grow.

Mar 11, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fairly easy, simple and affordable. Good for rapid recruitment of people for testing, interviews and other research needs.

Cons: There are several issues, not major ones, but definitely need improvements, such as ability to mix and match user types and not just lock us into a two type selection, also, when we approve users, it would be great if we could export data only of the participants and not entire list.

Overall: It's a great tool! We love it! It meets our budget needs, helps us rapidly recruit people for different research and testing needs and people working at UI are simply great! always flexible and helpful!

Use This

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've user UserInterviews.com quite a few times, and it has worked out well every time. For all but my most specialized studies, I use it to find a great mix of participants in an easy & affordable manner. And if I do need some assistance from a human, they are always prompt & helpful.

Cons: Nothing, it works great for finding participants for most studies.

Great resource for UX research

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: User Interviews has consistently produced quality candidates for my UX research needs. Results are also quick, enabling me to set up a study within days.

Customer support is also excellent. They've even notified me of mistakes in my screener.

Cons: There are a few inefficiencies in the app, making some common tasks a bit annoying but the team is open to feedback and I see regular improvements.

Overall: Compared to user research recruiting agencies I've used in the past, User Interviews is much cheaper and provides the same quality for my domain.

Brilliant!

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Reliable and inexpensive platform for both-person and remote moderated testing. Key features I enjoy are work calendar sync, visibility for other team members, participant validity, strong customer service, and a clean interface.

Cons: Nothing major at all. Only two minor things I'd like to see improved or added are: (1) filtering for screener questions and (2) message all participants rather than 1 by 1, especially for larger and remote studies.

Overall: We can't do research without it!

Capterra loader

Easy to use and great results!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I initially used User Interviews for recruiting remote online participants. Every participant was well qualified and there were no no-shows. That alone is an achievement.

Cons: There is no way to message all participants at once so you have to contact each one individually for things like NDA's. Not a big deal but it's the only thing I found that was less convenient.

Overall: My experience with User Interviews with top notch, and I have already recommended them to a number of colleagues in high tech companies around the Bay area. The customer support is responsive and knowledgeable and answered all my questions quickly. The price is also very reasonable in my opinion. User Interviews is my go-to company for user research.

Capterra loader

Made my job so much easier!

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I love how much manual effort this software saves me in terms of screening, scheduling, and compensating participants for research. Lots of time saved by these automated features!

I also love that confirmation and reminder messages are sent automatically as well. SO helpful.

Cons: There are some functionalities that haven't been implemented yet, but the great thing about User Interviews is they are very open and communicative about improvements in the works.

Overall: Great user research tool for anyone handling the launching of projects and the coordination side of things.

Capterra loader

Great for recruiting for usability testing

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I use User Interview to recruit participants for user testing at my current work and have been impressed with the participants they have been able to get for me. The quality of the participants for the demographic I need has always been great. I don't think I use everything their company offers but I love what I do use them for.

Cons: The only thing I can complain about is that the price of users is a bit high. For the time and energy it takes out of my work it's worth it to me, but it might not be to other companies.

Overall: Highly reccomend, great return on investment.

After a slightly rough start, great service and lots of useful data

Feb 14, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The customer service. The first time I filled out the new project form, I was rather confused and got a lot of things wrong. I asked for help and within minutes heard back from a customer service representative who took me through the process and even helped improve my questionnaire! Then I was assigned a staff person whom I contacted for further advice a few days later. I have rarely experienced such great, personalized customer service.

Cons: Filling out a new project questionnaire for the first time.

Overall: I was researching the giving habits of small donors (wo give between $1,000 and $10,000 annually). Within a few hours of my request going live, I had 150 responses. I interviewed five (so had a huge choice) but found the responses to my four selection questions extremely useful (am even writing an article based on those!). So I feel I got a double benefit - the live interviews and the data from the selection questions.

Capterra loader

Super support and value for my project

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software automates my recruiting process and reminders and scheduling.

Cons: Not all the email forms work perfectly and not all the parts function exactly as I'd want, but I make my needs known and make suggestions and they are welcome.

Overall: User Interviews unloads me with the logistics of running user research and expands on my ability to recruit. And when things don't work like I think they should, my User Interviews Project Manager figures out how to guide me or to make things work for me.

Capterra loader

Great Customer Support

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to setup a project. Customer service is second to none!

Cons: None... Outstanding Support even if I am still waiting for the potential participants to come in.

Great users and great customer support from User Interviews

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: UI provided really great hands-on customer support, the interface is very easy to use, and the users that we received for our research were great with few cancellations.

Cons: I needed to create 6 different groups with similar screeners and wished that I didn't have to create each independently. Essentially, I needed a different setup structure than they provide. This issue is not typically a problem for my work.

High quality and easy from start to finish

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The platform was easy to navigate, UI provided helpful feedback to me (which I immediately incorporated), and I got high quality users to talk with.

Cons: I don't have anything negative to say about them.

Overall: Scheduling was fast and easy. Users came into our office and they were really high quality. I was very impressed with the entire experience. I will definitely be using them again!