Who Uses This Software?

User Interviews serves product, design, UX, and marketing teams. We work with companies, agencies, and freelancers who prioritize users, testing, and iterating to create better products.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/one-time
    See pricing details
  • Pricing Details
    Subscriptions starting at $150/month or a la carte recruiting from $20.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • User Interviews
  • www.userinterviews.com
  • Founded 2015
  • United States

About User Interviews

User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account!


User Interviews Features

  • Animation
  • For Mobile
  • For Websites
  • Heatmaps
  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research

User Interviews Reviews Recently Reviewed!


Capterra loader

Simplistic yet Innovative!

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product!

Cons: There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions.

Overall: The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need.

Brilliant!

Jan 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Reliable and inexpensive platform for both-person and remote moderated testing. Key features I enjoy are work calendar sync, visibility for other team members, participant validity, strong customer service, and a clean interface.

Cons: Nothing major at all. Only two minor things I'd like to see improved or added are: (1) filtering for screener questions and (2) message all participants rather than 1 by 1, especially for larger and remote studies.

Overall: We can't do research without it!

Capterra loader

Easy to use and great results!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I initially used User Interviews for recruiting remote online participants. Every participant was well qualified and there were no no-shows. That alone is an achievement.

Cons: There is no way to message all participants at once so you have to contact each one individually for things like NDA's. Not a big deal but it's the only thing I found that was less convenient.

Overall: My experience with User Interviews with top notch, and I have already recommended them to a number of colleagues in high tech companies around the Bay area. The customer support is responsive and knowledgeable and answered all my questions quickly. The price is also very reasonable in my opinion. User Interviews is my go-to company for user research.

Capterra loader

Great for recruiting for usability testing

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: I use User Interview to recruit participants for user testing at my current work and have been impressed with the participants they have been able to get for me. The quality of the participants for the demographic I need has always been great. I don't think I use everything their company offers but I love what I do use them for.

Cons: The only thing I can complain about is that the price of users is a bit high. For the time and energy it takes out of my work it's worth it to me, but it might not be to other companies.

Overall: Highly reccomend, great return on investment.

After a slightly rough start, great service and lots of useful data

Feb 14, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The customer service. The first time I filled out the new project form, I was rather confused and got a lot of things wrong. I asked for help and within minutes heard back from a customer service representative who took me through the process and even helped improve my questionnaire! Then I was assigned a staff person whom I contacted for further advice a few days later. I have rarely experienced such great, personalized customer service.

Cons: Filling out a new project questionnaire for the first time.

Overall: I was researching the giving habits of small donors (wo give between $1,000 and $10,000 annually). Within a few hours of my request going live, I had 150 responses. I interviewed five (so had a huge choice) but found the responses to my four selection questions extremely useful (am even writing an article based on those!). So I feel I got a double benefit - the live interviews and the data from the selection questions.

Capterra loader

Super support and value for my project

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software automates my recruiting process and reminders and scheduling.

Cons: Not all the email forms work perfectly and not all the parts function exactly as I'd want, but I make my needs known and make suggestions and they are welcome.

Overall: User Interviews unloads me with the logistics of running user research and expands on my ability to recruit. And when things don't work like I think they should, my User Interviews Project Manager figures out how to guide me or to make things work for me.

Capterra loader

Great Customer Support

Dec 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to setup a project. Customer service is second to none!

Cons: None... Outstanding Support even if I am still waiting for the potential participants to come in.

Capterra loader

Makes my life so much easier!

Nov 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: Streamlines the recruiting process and does a lot of the behind-the-scenes work for you.

Cons: I would love if it was possible to add Zoom meetings to the sessions, so I don't need to create them seperately and send participants the link.

Overall: I was able to have a personal demo before I got started, which was super helpful. It's already made my job so much easier and saved me a ton of time. Thank you!