# User Interviews Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is User Interviews the right User Testing solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169122/User-Interviews/reviews --- User Interviews 4.3 (32) [View alternatives](https://www.capterra.com/p/169122/User-Interviews/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of User Interviews Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews Esther M Product DesignerDesign, Self-employedUsed the software for: Less than 6 months. “The interface is straight-forward, friendly and adaptable.“ May 9, 2022 Ashlee B Customer SupportHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “You can earn money by participating in research studies done by different companies via this platform.“ January 22, 2022 Juliana P Digital Product DesignerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is very easy to use and has plans for every type of company.“ April 14, 2022 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jadah C. Project Manager Market Research Used the software for: 6-12 months ### "Simplistic yet Innovative!" December 5, 2018 5.0 The benefits are largely the saving of both time and money. This product delivers quality results at a low cost and comes packaged in a clean, well managed and extremely well serviced platform. I have had nothing but positive experiences interacting with various members of the team and highly encourage the use of this software to supplement any business need. Pros This software is extremely intuitive and does not require training nor comprehensive practice in order to be able to leverage effectively. It is a streamlined way to expand your reach and increase your audience. The program works fluidly and at an extremely balanced & fair rate that allows for maximum use. I love this product! Cons There are some projects that demand more dynamic programming, specifically display logic, but the beauty of this software is that if any issues do present themselves, the team is very quick to problem solve and provide solutions. Review Source KP Kelly P. Project Manager Research Used the software for: 2+ years ### "Reliable Tool in the Tool Stack " April 2, 2025 5.0 I've used User Interviews for years. I really appreciate, their product, their reach, and their commitment to maintaining a good participant pool. Pros Easy to use, reliable participants, customer service Cons Missing some helpful features around scheduling, screener survey questions, and unmoderated workflows Alternatives considered [Respondent](https://www.capterra.com/p/228919/Respondent/) Reason for choosing User Interviews Because we can manage it in house. We can also run recruitment without a project management fee. We have a subscription that we customize each year that really helps our retention with this platform. Review Source AK Ananda K. Data Analyst Information Technology and Services Used the software for: 6-12 months ### "Seemingly Good Opportunity, Bad Experiences" February 25, 2025 1.0 Overall, it wasn't worth it to take on the participant opportunity at User Interviews. Pros This is a work from home opportunity, which is in huge demand. Cons User Interviews needs to do a better job of monitoring and punishing scammer behavior by researchers on its platform. The researchers on the platform use "application surveys" to gather valuable yet remunerated feedback from users. These researchers also tend to refuse payment to users for vague and unfounded reasons, after users submit their feedback. User Interviews can be fantastic but as long as researchers like this are allowed to abuse the platform, the company will decline in user trust. Review Source NC Natalie C. Business Development Advisor Information Technology and Services Used the software for: 2+ years ### "User Interviews allows for quick earnings simply by providing your own opinions!" May 22, 2025 4.0 Overall, User Interviews has been very rewarding. I have been an active user for many years and appreciate how much I have been able to earn from simply providing my opinions in reasonable amounts of time obligated for doing so. Pros User Interviews makes it really easy to earn for providing your opinion on personal experiences and even fun tasks. I get to express my feelings, provide useful information to researchers, and be rewarded. Cons Sometimes the listed tasks approve me but then reveal to be applicable. A recent example was where I passed the prequalifying survey, but the actual task questions were not compatible with my technology. It was frustrating. Review Source Rachel S. Learning Experience Researcher E-Learning Used the software for: 6-12 months ### "Great for helping with recruiting" April 7, 2023 5.0 Overall, User Interviews makes recruiting much easier when running research projects. The best feature is there is a pay as you go plan, so even if your organization isn't conducting research constantly, you can recruit as needed. Pros I appreciate that I can recruit relatively easily. It makes scheduling and recruiting for research projects much simpler than it usually is. Cons I think that the biggest downside is there are not that many features outside of recruiting. I think that this is understandable given the cost, however. Review Source Ashlee B. Customer Support Health, Wellness and Fitness Used the software for: 2+ years ### "Great Way to Earn Extra Money!!" January 22, 2022 5.0 They do a really good job at compensating you for your time and honest feedback. Pros This is a hidden gem! You can earn money by participating in research studies done by different companies via this platform. They offer a huge selection of studies and all you do is fill out a screener to determine if you are eligible. If the researcher feels you are a good fit they invite you to participate. They really do compensate you well and all you do is share your honest feedback. They do a really good job at sending you notifications each time they have a study so that you can take the screener. This is an awesome way to help companies and get compensated for it. I highly recommend using this. Cons I haven't had any bad experiences and cannot think of any cons. Review Source Esther M. Product Designer Design Used the software for: Less than 6 months ### "Participant Perspective: Competitive, Mostly Gift Cards Pay" May 9, 2022 4.0 Pros From a participant's perspective, there are a few things that stands out about User Interviews: 1. The search filters helps you save tons of time 2. The interface is straight-forward, friendly and adaptable. 3. The pay is great, between $50-150 / study on average Cons My least favorite things: 1. It can be hard to get qualified for any of these studies. It quite of a hustle. 2. The qualification process through surveys is long and can be exhausting 3. They only offer gift cards as a payment method Review Source Laura B. Owner and Principal Researcher Design Used the software for: 6-12 months ### "Easy to use and great results!" December 10, 2018 5.0 My experience with User Interviews with top notch, and I have already recommended them to a number of colleagues in high tech companies around the Bay area. The customer support is responsive and knowledgeable and answered all my questions quickly. The price is also very reasonable in my opinion. User Interviews is my go-to company for user research. Pros I initially used User Interviews for recruiting remote online participants. Every participant was well qualified and there were no no-shows. That alone is an achievement. Cons There is no way to message all participants at once so you have to contact each one individually for things like NDA's. Not a big deal but it's the only thing I found that was less convenient. Review Source Maya G. User Research Coordinator Internet Used the software for: Less than 6 months ### "Made my job so much easier! " March 5, 2019 5.0 Great user research tool for anyone handling the launching of projects and the coordination side of things. Pros I love how much manual effort this software saves me in terms of screening, scheduling, and compensating participants for research. Lots of time saved by these automated features! I also love that confirmation and reminder messages are sent automatically as well. SO helpful. Cons There are some functionalities that haven't been implemented yet, but the great thing about User Interviews is they are very open and communicative about improvements in the works. Review Source Alexander B. UX Design Associate Computer Software Used the software for: 6-12 months ### "Great for recruiting for usability testing" December 23, 2018 5.0 Highly reccomend, great return on investment. Pros I use User Interview to recruit participants for user testing at my current work and have been impressed with the participants they have been able to get for me. The quality of the participants for the demographic I need has always been great. I don't think I use everything their company offers but I love what I do use them for. Cons The only thing I can complain about is that the price of users is a bit high. For the time and energy it takes out of my work it's worth it to me, but it might not be to other companies. Review Source LC Lana C. UX Researcher Information Technology and Services Used the software for: 6-12 months ### "Great Service" June 4, 2019 5.0 Overall, the product has worked really well for us and if we ever have an issue customer service is very quick to respond and address any issues. So, I don't have any complaints. Pros It does a chunk of the recruiting work for me, they have a large database of users. Cons I don't have anything that I really dislike, it has the features I need. Review Source VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: Less than 6 months ### "Great side gig for stay-at-home, remote and in-office/field jobs" June 29, 2024 5.0 Pros User Interviews is a convenient way to make extra or supplemental income for anyone, whether you're a stay-at-home parent or working individual. I appreciate that User Interviews provides various opportunities to apply for interviews and tests. Each interview/test payment varies between $10 to over $100 per study. I have averaged 4 studies a month regarding various topics, anywhere from occupational studies to hobbies and hygiene products. Cons I occasionally had a study that required me to create an account for another user testing site or app, which was inconvenient but not necessarily an issue with User Interviews itself. Review Source RM Refioe M. Freelancer Writing and Editing Used the software for: 6-12 months ### "User Interviews " June 12, 2024 5.0 Pros I like the fact that it allows people from different countries to take part in order to make some money, and that it also has a referral program that could help to enhance one's earnings as a tester. Cons What I dislike is the fact that it seems slightly hard to get tests because I have been using it for a while now and I have never qualified or be appointed for a test. However, some people do get tests, so maybe the problem is with my profile. Review Source AT Atour T. Analyst Research Used the software for: 1-2 years ### "Online consumer research studies can be legitimately facilitated by User Interviews." November 4, 2022 5.0 The sharing of opinions and the influencing of future goods and services can be done for compensation. Pros A market research recruiting platform called User Interviews connects researchers with participants who are open to participating.Because interviews can provide us with a thorough grasp of the users' values, perceptions, and experiences, they can be a terrific approach to develop empathy for our users.If done properly and for the right purposes, user interviews can be very instructive and helpful. Knowing what I can and cannot anticipate from interviews is crucial. Cons It can be a little difficult to find candidates for my project if the identities I'm aiming for are very specific.The candidate messaging section of the platform has a few oddities, but everything else functions smoothly and promotes success. Review Source VR Verified Reviewer Human Resources Manager Mental Health Care Used the software for: 1-2 years ### "One Stop Shop for Market Research" June 19, 2019 4.0 Always reliable and professional, User Interviews does one thing and does it extremely well - they take care of all things users/participants for your market research projects. They handle recruiting, scheduling, platforms, and incentive payment for any type of market research project. They are capable of finding any type of participant no matter how specialized, and the people they recruit have proven to be authentic, dependable, and helpful. Pros In our experience, they have an excellent, vetted, varied, and reliable panel of participants. We have completed projects with User Interviews requiring small and large numbers of your average joes to highly customized and unique participants, and everything in between. Not only has User Interviews always successfully recruited participants for us quickly, but they have also done so with participants that are knowledgeable and dependable. I think we have only had something like 2 or 3 no shows in all of our time working together. Cons The only really con I can come up with is their limited options offered when it comes to incentive payment. While they handle this portion of the market research process quickly and accurately, they do so essentially only with the option of incentive payment by Amazon gift card. I realize this is usually a popular way to go, but I just wish they had more gift cards - in particular Visa gift cards - as a way to attract a wider range of respondents. Reason for choosing User Interviews The team they have put together out there in Massachusetts are responsive, professional, and a pleasure to work with every time. Also, they have some of the most competitive rates out there. Review Source CG Cindy G. Associate Medical Officet Medical Devices Used the software for: 2+ years ### "Enables Research Study Tampering" February 18, 2020 1.0 I have been a developer of medical software and devices for over 20 years. Therefore, over the years I have been a UI Participant, I have qualified for several UI studies, as my expertise is desired among researchers. I always received excellent feedback. Typical studies would be for Ruby on Rails, Java, Gitlab, etc. In December 2019 I participated in a study for the ui client Cloudbees, where their dev ops offering Jenkins. The researchers specifically said "We want GitLab users" "We want honest comments" and "There are no wrong answers". Well, Jenkins has some issues for my space so I advised. It was supposed to be a 30 minute interview but ran for 45 minutes. Two weeks later I discovered that Cloudbees was claiming I never showed up for the interview, I was a no-show. Luckily I had a Zoom recording of the interview, so I send that to UI as an mp4, assuming there was some misunderstanding. Then the CloudBees story changed again and said that, okay, I did attend, but I provided "insufficient answers". I asked UI to please note that the interview ran for 45 minutes. I was really puzzled-- After many years on UI, this was the first negative feedback I have ever received. Then CloudBees changed their story AGAIN and said that my answers were "not qualified", and they believe I don't work with GitLab. I had to laugh at that one, since that's a five-day-a-week role for me. I reminded UI that my UI history over the years contains many GitLab studies, and I had received exc Pros For many years it seemed fine until I accidentally discovered a massive problem. Cons Dishonest approach to studies. Enabling falsification of data. Review Source VR Verified Reviewer Digital Product Designer Information Technology and Services Used the software for: Less than 6 months ### "Good platform but missing some critical features" April 14, 2022 3.0 It helps you find users to talk to! Some incredible and high-level users in User Interviews. Hope they deliver new features soon. Pros The product is very easy to use and has plans for every type of company. Project creation is smooth, you have all these filters to fine-tune the audience you're looking for and if that's not enough you can create screener questions that help do that. Cons The fact that they don't have a built-in conference/chat platform. This would help a lot in managing all the interviews and findings. It's very difficult to find users from specific and niche audiences. I had a project active for 1 month trying to interview 6 people but only got 2 valid users. To pause a project you have to reach out to customer support, there is no indication in the platform in how to do that. Alternatives considered [Maze](https://www.capterra.com/p/200860/Maze/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing User Interviews Pricing Review Source VR Verified Reviewer Clinical Research Coordinator Hospital & Health Care Used the software for: 1-2 years ### "User Interviews" September 14, 2019 5.0 Yes, I love my experience with User Interviews. I would definitely recommend to any user or business who wants to obtain market information. Pros I am a user on User Interviews. It is very easy to use and keep track of participation. The customer service is very helpful and responsive. They are always trying to stay up to date and make things easier and interactive for users. Cons As a user, I would want to see what surveys I have already completed in terms of first signing up. I don't like how I can fill out the initial survey more than once. Review Source YG Yan G. UX Lead Information Technology and Services Used the software for: 2+ years ### "Great tool but has room to grow." March 11, 2019 5.0 It's a great tool! We love it! It meets our budget needs, helps us rapidly recruit people for different research and testing needs and people working at UI are simply great! always flexible and helpful! Pros Fairly easy, simple and affordable. Good for rapid recruitment of people for testing, interviews and other research needs. Cons There are several issues, not major ones, but definitely need improvements, such as ability to mix and match user types and not just lock us into a two type selection, also, when we approve users, it would be great if we could export data only of the participants and not entire list. Review Source VR Verified Reviewer Founder and President Non-Profit Organization Management Used the software for: Less than 6 months ### "After a slightly rough start, great service and lots of useful data" February 14, 2019 5.0 I was researching the giving habits of small donors (wo give between $1,000 and $10,000 annually). Within a few hours of my request going live, I had 150 responses. I interviewed five (so had a huge choice) but found the responses to my four selection questions extremely useful (am even writing an article based on those!). So I feel I got a double benefit - the live interviews and the data from the selection questions. Pros The customer service. The first time I filled out the new project form, I was rather confused and got a lot of things wrong. I asked for help and within minutes heard back from a customer service representative who took me through the process and even helped improve my questionnaire! Then I was assigned a staff person whom I contacted for further advice a few days later. I have rarely experienced such great, personalized customer service. Cons Filling out a new project questionnaire for the first time. Review Source TM Timothy M. Associate Strategist in Public Education Professional Training & Coaching Used the software for: Less than 6 months ### "Made Facilitating Empathy Interviews Easy" May 20, 2019 5.0 The small, nimble design strategy organization I work for facilitates people in human-centered design. One of the key components to human-centered design is interacting and empathizing with the people you serve or design for. User Interviews made it easy to find the right research participants for the client we were working for/with. The results from using User Interviews were fantastic. Our client was happy that we pulled in their core customers into the research and the workshop participants got to experience what it was like to truly conduct user resarch first-hand. It was a win on all fronts. Pros The overall flow of the system. One can easily look through a large number of people who qualify for the user research you want to conduct. If one of the people you approve for your research drops out then User Interviews automatically contacts the next person on the list that you approved. This was massively helpful because we did in fact have a someone drop out the day before the session but this software found someone in time. Life saver. Cons The interface when trying to look at each potential research participant felt a bit clunky. I had to open each person in a new tab. Review Source BK Beth K. UX Researcher | Educator | Designer Design Used the software for: 2+ years ### "Use This" May 6, 2019 5.0 Pros I've user UserInterviews.com quite a few times, and it has worked out well every time. For all but my most specialized studies, I use it to find a great mix of participants in an easy & affordable manner. And if I do need some assistance from a human, they are always prompt & helpful. Cons Nothing, it works great for finding participants for most studies. Review Source JZ Jay Z. UX Designer Computer Software Used the software for: 1-2 years ### "Great resource for UX research" March 19, 2019 5.0 Compared to user research recruiting agencies I’ve used in the past, User Interviews is much cheaper and provides the same quality for my domain. Pros User Interviews has consistently produced quality candidates for my UX research needs. Results are also quick, enabling me to set up a study within days. Customer support is also excellent. They’ve even notified me of mistakes in my screener. Cons There are a few inefficiencies in the app, making some common tasks a bit annoying but the team is open to feedback and I see regular improvements. Review Source Chandra S. Manager Hospital & Health Care Used the software for: 1-2 years ### "A little more than mediocre" November 11, 2021 4.0 Overall, if you only need this for very basic use, this will work. However, if you are wanting to be more conformed to your specific company, I suggest looking elsewhere. Pros This is pretty easy to use with a simple design, almost a little too simple. Cons This needs to be a little more customizable and a little more stable. Review Source VR Verified Reviewer Marketing intern Information Technology and Services Used the software for: 6-12 months ### "Review as a user participant" June 26, 2022 4.0 Pros For participants user interviews has many options available for study format such as - In person, over the phone and online interviews with many study types. Users also get paid via gift cards which we can redeem. Cons As a user participant getting paid via digital gift card doesn't seen great instead they should use PayPal to pay for any studies we participate. Review Source Similar Products Featured ## Related categories [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Market Research](https://www.capterra.com/market-research-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.