# User Interviews Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about User Interviews Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/169122/User-Interviews --- # User Interviews Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) User Interviews ## What is User Interviews? User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account! ## What is User Interviews used for? [User Testing](https://www.capterra.com/user-testing-software/)[Market Research](https://www.capterra.com/market-research-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Starting price $45 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for User Interviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userinterviews.com&name=User Interviews) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### User Interviews 4.3 (32) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $45 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (32) Ease Of Use 4.6 (761) Value For Money 4.2 (26) Value For Money 4.4 (666) Customer Service 4.6 (25) Customer Service 4.7 (644) ## User Interviews alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (761)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10018060/Lightster/) [View all alternatives](https://www.capterra.com/p/169122/User-Interviews/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Panel Management 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Conduct and manage panel discussions for the purpose of market research Survey Builder 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage surveys User Research Analysis 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Analyze and gain insights into user experience Audience Targeting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Customizable Templates 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements User Interviews 48 features Define levels of authorization for access to specific files or systems Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Organize and group data or items based on various criteria Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Collaborate on creating a product by sharing and adjusting designs through a shared portal Manage, store and organize emails within the system or via third-party apps Reminders sent via email Market research conducted via in-person interviews Compatible with mobile devices Software is used for working on online pages Geographic location of visitors determines behavior of the software Conduct user tests while watching/moderating the session Observe and track the demand, usage, progress or quality of a system, product, or user Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Conduct and manage panel discussions for the purpose of market research A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Estimate or forecast of a future scenario based on the study of present trends Create, manage and access prototypes to capture design concepts and test on users Metrics that are measured statistically. Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Process of evaluating a product or website by testing it with representative users. Track user's interaction with the prototype Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Analyze and gain insights into user experience Recorded video session of the tests Supports various video file formats Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (32) 4.1 Based on 32 reviews ## Pricing Value for money 4.2 (26) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/169122/User-Interviews/pricing/) Pay As You Go $45.00 Flat Rate,One Time It includes: - 1:1 & Bulk Messaging - Automated Incentive Distribution - Automated Scheduling - Messaging - Project Coordinator Support - Screener Skip Logic - Unlimited Researcher Seats - Zoom Integration Starter $175.00 Flat Rate,Per Month It includes: - ALL Pay As You Go Features! 60 Sessions Per Year - Customer Success Support - Custom Onboarding - Invite Previous Participants - Past Screener Library - Unlimited Rollover Sessions Essential $325.00 Flat Rate,Per Month It includes: - 150 Sessions Per Year - ALL Pay As You Go Features! - Customer Success Support - Custom Onboarding - Invite Previous Participants - Past Screener Library - Unlimited Rollover Sessions Value for money 4.2 (26) 4.2 Based on 26 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Lookback](https://www.capterra.com/p/168425/Lookback/)[ Loop11](https://www.capterra.com/p/168426/Loop11/)[ Sprig](https://www.capterra.com/p/205463/UserLeap/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (25) 4.6 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating 5(21) 4(7) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent NC Natalie C. Business Development Advisor Information Technology and Services ### "User Interviews allows for quick earnings simply by providing your own opinions!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2025 Overall, User Interviews has been very rewarding. I have been an active user for many years and appreciate how much I have been able to earn from simply providing my opinions in reasonable amounts of time obligated for doing so. Pros User Interviews makes it really easy to earn for providing your opinion on personal experiences and even fun tasks. I get to express my feelings, provide useful information to researchers, and be rewarded. Cons Sometimes the listed tasks approve me but then reveal to be applicable. A recent example was where I passed the prequalifying survey, but the actual task questions were not compatible with my technology. It was frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kelly P. Project Manager Research ### "Reliable Tool in the Tool Stack " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2025 I've used User Interviews for years. I really appreciate, their product, their reach, and their commitment to maintaining a good participant pool. Pros Easy to use, reliable participants, customer service Cons Missing some helpful features around scheduling, screener survey questions, and unmoderated workflows Alternatives considered [Respondent](https://www.capterra.com/p/228919/Respondent/) Reasons for choosing User Interviews Because we can manage it in house. We can also run recruitment without a project management fee. We have a subscription that we customize each year that really helps our retention with this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ananda K. Data Analyst Information Technology and Services ### "Seemingly Good Opportunity, Bad Experiences" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 25, 2025 Overall, it wasn't worth it to take on the participant opportunity at User Interviews. Pros This is a work from home opportunity, which is in huge demand. Cons User Interviews needs to do a better job of monitoring and punishing scammer behavior by researchers on its platform. The researchers on the platform use "application surveys" to gather valuable yet remunerated feedback from users. These researchers also tend to refuse payment to users for vague and unfounded reasons, after users submit their feedback. User Interviews can be fantastic but as long as researchers like this are allowed to abuse the platform, the company will decline in user trust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Physical therapist Hospital & Health Care ### "Great side gig for stay-at-home, remote and in-office/field jobs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 29, 2024 Pros User Interviews is a convenient way to make extra or supplemental income for anyone, whether you're a stay-at-home parent or working individual. I appreciate that User Interviews provides various opportunities to apply for interviews and tests. Each interview/test payment varies between $10 to over $100 per study. I have averaged 4 studies a month regarding various topics, anywhere from occupational studies to hobbies and hygiene products. Cons I occasionally had a study that required me to create an account for another user testing site or app, which was inconvenient but not necessarily an issue with User Interviews itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Refioe M. Freelancer Writing and Editing ### "User Interviews " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 12, 2024 Pros I like the fact that it allows people from different countries to take part in order to make some money, and that it also has a referral program that could help to enhance one's earnings as a tester. Cons What I dislike is the fact that it seems slightly hard to get tests because I have been using it for a while now and I have never qualified or be appointed for a test. However, some people do get tests, so maybe the problem is with my profile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rachel S. Learning Experience Researcher E-Learning ### "Great for helping with recruiting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 7, 2023 Overall, User Interviews makes recruiting much easier when running research projects. The best feature is there is a pay as you go plan, so even if your organization isn't conducting research constantly, you can recruit as needed. Pros I appreciate that I can recruit relatively easily. It makes scheduling and recruiting for research projects much simpler than it usually is. Cons I think that the biggest downside is there are not that many features outside of recruiting. I think that this is understandable given the cost, however. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Atour T. Analyst Research ### "Online consumer research studies can be legitimately facilitated by User Interviews." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 The sharing of opinions and the influencing of future goods and services can be done for compensation. Pros A market research recruiting platform called User Interviews connects researchers with participants who are open to participating.Because interviews can provide us with a thorough grasp of the users' values, perceptions, and experiences, they can be a terrific approach to develop empathy for our users.If done properly and for the right purposes, user interviews can be very instructive and helpful. Knowing what I can and cannot anticipate from interviews is crucial. Cons It can be a little difficult to find candidates for my project if the identities I'm aiming for are very specific.The candidate messaging section of the platform has a few oddities, but everything else functions smoothly and promotes success. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing intern Information Technology and Services ### "Review as a user participant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 26, 2022 Pros For participants user interviews has many options available for study format such as - In person, over the phone and online interviews with many study types. Users also get paid via gift cards which we can redeem. Cons As a user participant getting paid via digital gift card doesn't seen great instead they should use PayPal to pay for any studies we participate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Esther M. Product Designer Design ### "Participant Perspective: Competitive, Mostly Gift Cards Pay" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 9, 2022 Pros From a participant's perspective, there are a few things that stands out about User Interviews: 1. The search filters helps you save tons of time 2. The interface is straight-forward, friendly and adaptable. 3. The pay is great, between $50-150 / study on average Cons My least favorite things: 1. It can be hard to get qualified for any of these studies. It quite of a hustle. 2. The qualification process through surveys is long and can be exhausting 3. They only offer gift cards as a payment method Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital Product Designer Information Technology and Services ### "Good platform but missing some critical features" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 14, 2022 It helps you find users to talk to! Some incredible and high-level users in User Interviews. Hope they deliver new features soon. Pros The product is very easy to use and has plans for every type of company. Project creation is smooth, you have all these filters to fine-tune the audience you're looking for and if that's not enough you can create screener questions that help do that. Cons The fact that they don't have a built-in conference/chat platform. This would help a lot in managing all the interviews and findings. It's very difficult to find users from specific and niche audiences. I had a project active for 1 month trying to interview 6 people but only got 2 valid users. To pause a project you have to reach out to customer support, there is no indication in the platform in how to do that. Alternatives considered [Maze](https://www.capterra.com/p/200860/Maze/) [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing User Interviews Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169122/User-Interviews/reviews/) Popular comparisons [BrowserStack vs User Interviews](https://www.capterra.com/compare/162900-169122/BrowserStack-vs-User-Interviews)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)