--- title: "User Interviews Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about User Interviews Software - reviews, pricing plans, popular comparisons to other User Testing products and more." source_url: "https://www.capterra.com/p/169122/User-Interviews/" page_type: "product" language: "en" --- # User Interviews Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) User Interviews ## What is User Interviews? User Interviews is a user research platform that helps UX and product professionals make better business decisions. Recruit any audience, anywhere in the U.S. fast with prices starting at just $20 per recruited participant. Recruit for moderated or unmoderated, remote or in-person studies. Choose from consumers or professionals within our vetted database of over 100,000. We can even help you recruit from your own database with our Research Hub product. It's free to create an account! ## What is User Interviews used for? [User Testing](https://www.capterra.com/user-testing-software/)[Market Research](https://www.capterra.com/market-research-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 88% Neutral 3% Negative 9% Starting price $49 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for User Interviews?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userinterviews.com&name=User Interviews) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### User Interviews 4.3 (32) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $49 Usage Based Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (32) Ease Of Use 4.6 (775) Value For Money 4.2 (26) Value For Money 4.4 (679) Customer Service 4.6 (25) Customer Service 4.7 (657) ## User Interviews alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (775)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (87)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (543)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169122/User-Interviews/alternatives/) ## FAQs about User Interviews Overview ### Which roles and teams benefit most from User Interviews? User Interviews is most used by UX researchers, product and project managers, designers, and insights teams that need to recruit participants quickly and manage research operations. Marketing, customer support, HR, and clinical or education specialists also benefit by running interviews, gathering feedback, and turning participant insights into better decisions. Answer based on 32 reviews Overview ### What company size and industries is User Interviews built for? User Interviews is built mainly for small businesses at 66%, especially Information Technology and Services teams at 22%. It serves product, design, UX, and marketing teams across companies, agencies, and freelancers, with additional use in Design and Hospital & Health Care at 12% each, often for user testing. Answer based on 32 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of User Interviews? User Interviews offers audience targeting, panel management, and demographic data for participant selection, plus survey builder, customizable questions, conditional logic, and customizable templates for research setup. It also includes moderated and unmoderated usability testing, video recording and transcriptions, reporting and analytics, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does User Interviews integrate with? User Interviews integrates with 10 third-party tools, including research and survey platforms like Lookback, Loop11, Qualtrics Surveys, Sprig, SurveyMonkey, and Typeform, plus scheduling and automation tools such as Google Meet, Microsoft Outlook, Census, and Zapier. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does User Interviews offer? User Interviews offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos provide self-paced reference material for setup, feature review, and ongoing learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does User Interviews offer? User Interviews provides email/help desk, FAQ/forum, knowledge base, and chat support. Users describe the support team as quick to respond, knowledgeable, and helpful, with several noting personalized guidance during setup or project issues. A few mention that some actions require reaching customer support directly. Answer based on 6 reviews ## Features AI summary Based on 694 User Testing reviews Capterra reviewers highlight these as the features buyers value most when choosing user testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) User Interviews supports **Usability Testing** and **User Management**, giving teams a way to run research sessions and organize participant access in one place. However, it does not include **Software Testing Management**. Instead, it offers other important capabilities that reviewers also value, including **Audience Targeting** (**35%**), **Video recording/Transcriptions** (**34%**), and **Third-Party Integrations** (**27%**). These features help businesses recruit the right participants, capture and review feedback more efficiently, and connect research workflows with other tools, allowing teams to make better product decisions with clearer user insight. Usability Testing 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Video recording/Transcriptions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Recorded video session of the tests Panel Management 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Conduct and manage panel discussions for the purpose of market research Survey Builder 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and manage surveys User Research Analysis 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Analyze and gain insights into user experience User Interviews 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Categorization/Grouping: Organize and group data or items based on various criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Face-to-Face: Market research conducted via in-person interviews - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Moderated Usability Testing: Conduct user tests while watching/moderating the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Panel Management: Conduct and manage panel discussions for the purpose of market research - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Quantitative Metrics: Metrics that are measured statistically. - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Video recording/Transcriptions: Recorded video session of the tests - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (32) 4.1 Based on 32 reviews ## Pricing Value for money 4.2 (26) [View pricing plan details](https://www.capterra.com/p/169122/User-Interviews/pricing/) Pay As You Go $49.00 Usage Based, It includes: - Access to 6 million participants - Rich targeting & screening - Scheduling automation - Incentive distribution - Research tool integrations - AI insights & analysis - Unlimited seats - Project coordinator & live chat support Essential $36.00 Usage Based, It includes: - Further discounts for tasks and surveys - Re-invite past participants - Customer success support - Premium screening - Document signing - Single Sign-On (SSO) via SAML Custom Contact us for pricing It includes: - Deep discounts for tasks and surveys - Negotiable contract terms - Security review - Prioritized project support - Enterprise customer success manager - Custom onboarding - Premium screening - Document signing - Single Sign-On (SSO) via SAML - Premium support Workflow Contact us for pricing It includes: - Unlimited collaborators - Screener surveys - Scheduling automation - Incentive distribution - Email automation - Data consent notice - Custom branding & templates - Research tool integrations - AI insights & analysis - Document signing - Single Sign-On (SSO) via SAML - Premium support CRM Contact us for pricing It includes: - Unlimited seats - Panel management - Dynamic segments - Invite rules & limits - Opt-in forms - Nurture campaigns - PII masking - Multiple teams & panels - API & data integrations - Negotiable contract terms - Security review - Enterprise customer success manager & custom onboarding - Document signing - Single Sign-On (SSO) via SAML - Premium support Value for money 4.2 (26) 4.2 Based on 26 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Lookback](https://www.capterra.com/p/168425/Lookback/)[ Loop11](https://www.capterra.com/p/168426/Loop11/)[ Sprig](https://www.capterra.com/p/205463/Sprig/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (25) 4.6 Based on 25 reviews ## User reviews Overall rating 4.3 Based on 32 reviews Filter by rating 5(21) 4(7) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent NC Natalie C. Business Development Advisor Information Technology and Services ### "User Interviews allows for quick earnings simply by providing your own opinions!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2025 Overall, User Interviews has been very rewarding. I have been an active user for many years and appreciate how much I have been able to earn from simply providing my opinions in reasonable amounts of time obligated for doing so. Pros User Interviews makes it really easy to earn for providing your opinion on personal experiences and even fun tasks. I get to express my feelings, provide useful information to researchers, and be rewarded. Cons Sometimes the listed tasks approve me but then reveal to be applicable. A recent example was where I passed the prequalifying survey, but the actual task questions were not compatible with my technology. It was frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kelly P. Project Manager Research ### "Reliable Tool in the Tool Stack " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2025 I've used User Interviews for years. I really appreciate, their product, their reach, and their commitment to maintaining a good participant pool. Pros Easy to use, reliable participants, customer service Cons Missing some helpful features around scheduling, screener survey questions, and unmoderated workflows Alternatives considered [Respondent](https://www.capterra.com/p/228919/Respondent/) Reasons for choosing User Interviews Because we can manage it in house. We can also run recruitment without a project management fee. We have a subscription that we customize each year that really helps our retention with this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Ananda K. Data Analyst Information Technology and Services ### "Seemingly Good Opportunity, Bad Experiences" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 25, 2025 Overall, it wasn't worth it to take on the participant opportunity at User Interviews. Pros This is a work from home opportunity, which is in huge demand. Cons User Interviews needs to do a better job of monitoring and punishing scammer behavior by researchers on its platform. The researchers on the platform use "application surveys" to gather valuable yet remunerated feedback from users. These researchers also tend to refuse payment to users for vague and unfounded reasons, after users submit their feedback. User Interviews can be fantastic but as long as researchers like this are allowed to abuse the platform, the company will decline in user trust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Physical therapist Hospital & Health Care ### "Great side gig for stay-at-home, remote and in-office/field jobs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 29, 2024 Pros User Interviews is a convenient way to make extra or supplemental income for anyone, whether you're a stay-at-home parent or working individual. I appreciate that User Interviews provides various opportunities to apply for interviews and tests. Each interview/test payment varies between $10 to over $100 per study. I have averaged 4 studies a month regarding various topics, anywhere from occupational studies to hobbies and hygiene products. Cons I occasionally had a study that required me to create an account for another user testing site or app, which was inconvenient but not necessarily an issue with User Interviews itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Refioe M. Freelancer Writing and Editing ### "User Interviews " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 12, 2024 Pros I like the fact that it allows people from different countries to take part in order to make some money, and that it also has a referral program that could help to enhance one's earnings as a tester. Cons What I dislike is the fact that it seems slightly hard to get tests because I have been using it for a while now and I have never qualified or be appointed for a test. However, some people do get tests, so maybe the problem is with my profile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rachel S. Learning Experience Researcher E-Learning ### "Great for helping with recruiting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 7, 2023 Overall, User Interviews makes recruiting much easier when running research projects. The best feature is there is a pay as you go plan, so even if your organization isn't conducting research constantly, you can recruit as needed. Pros I appreciate that I can recruit relatively easily. It makes scheduling and recruiting for research projects much simpler than it usually is. Cons I think that the biggest downside is there are not that many features outside of recruiting. I think that this is understandable given the cost, however. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Atour T. Analyst Research ### "Online consumer research studies can be legitimately facilitated by User Interviews." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2022 The sharing of opinions and the influencing of future goods and services can be done for compensation. Pros A market research recruiting platform called User Interviews connects researchers with participants who are open to participating.Because interviews can provide us with a thorough grasp of the users' values, perceptions, and experiences, they can be a terrific approach to develop empathy for our users.If done properly and for the right purposes, user interviews can be very instructive and helpful. Knowing what I can and cannot anticipate from interviews is crucial. Cons It can be a little difficult to find candidates for my project if the identities I'm aiming for are very specific.The candidate messaging section of the platform has a few oddities, but everything else functions smoothly and promotes success. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing intern Information Technology and Services ### "Review as a user participant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 June 26, 2022 Pros For participants user interviews has many options available for study format such as - In person, over the phone and online interviews with many study types. Users also get paid via gift cards which we can redeem. Cons As a user participant getting paid via digital gift card doesn't seen great instead they should use PayPal to pay for any studies we participate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Esther M. Product Designer Design ### "Participant Perspective: Competitive, Mostly Gift Cards Pay" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 9, 2022 Pros From a participant's perspective, there are a few things that stands out about User Interviews: 1. The search filters helps you save tons of time 2. The interface is straight-forward, friendly and adaptable. 3. The pay is great, between $50-150 / study on average Cons My least favorite things: 1. It can be hard to get qualified for any of these studies. It quite of a hustle. 2. The qualification process through surveys is long and can be exhausting 3. They only offer gift cards as a payment method Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital Product Designer Information Technology and Services ### "Good platform but missing some critical features" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 14, 2022 It helps you find users to talk to! Some incredible and high-level users in User Interviews. Hope they deliver new features soon. Pros The product is very easy to use and has plans for every type of company. Project creation is smooth, you have all these filters to fine-tune the audience you're looking for and if that's not enough you can create screener questions that help do that. Cons The fact that they don't have a built-in conference/chat platform. This would help a lot in managing all the interviews and findings. It's very difficult to find users from specific and niche audiences. I had a project active for 1 month trying to interview 6 people but only got 2 valid users. To pause a project you have to reach out to customer support, there is no indication in the platform in how to do that. Alternatives considered [Maze](https://www.capterra.com/p/200860/Maze/) [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing User Interviews Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169122/User-Interviews/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [BrowserStack vs User Interviews](https://www.capterra.com/compare/162900-169122/BrowserStack-vs-User-Interviews)