--- title: "Balto Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Balto Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/169149/Balto/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Balto Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Balto ## What is Balto? ## What is Balto used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Balto?[Manage this product listing](https://www.g2.com/products/balto/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Balto 4.3 (11) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (11) Ease Of Use 4.8 (893) Value For Money 4.3 (8) Value For Money 4.5 (803) Customer Service 4.3 (9) Customer Service 4.6 (824) ## Balto alternatives Highest Rated [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169149/Balto/alternatives/) ## FAQs about Balto Overview ### Which roles and teams benefit most from Balto? Balto is most used by sales and insurance teams, including Medicare agents and sales leaders, to guide customer conversations, improve compliance, and coach representatives during calls. Training coordinators, help desk staff, and recovery supervisors use it to standardize call handling, identify coaching needs, and monitor service quality across customer-facing workflows. Answer based on 11 reviews Overview ### What company size and specific industries is Balto built for? Balto is designed for mid-market and enterprise contact centers with 50 to 500-plus seats. It is built for organizations that run large sales or service call operations and need support for agent coaching, call management, and performance oversight across high-volume teams. Features and Usability ### What are the key features of Balto? Balto offers AI Summarization, Generative AI, and an AI Copilot for call guidance, plus Call Scripting, Recommendations, and Live Chat. It also includes Call Center Management features such as Call Recording, Call Monitoring, Call Logging, Automated Routing, Reporting/Analytics, KPI Monitoring, and Workflow Management. Integrations ### Which third-party tools and platforms does Balto integrate with? Balto integrates with over 20 third-party tools and platforms across contact center, phone system, and CRM categories. Key integrations include 8x8 Contact Center, Aircall, Amazon Connect, Five9, Talkdesk, Salesforce CRM Connector, Close, and CallTools, along with Convoso, DialedIn, MightyCall, Regal, and Sinch. Getting Started and Support ### What training and onboarding options does Balto offer? Balto provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training and live instruction, while documentation and videos give users written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Balto offer? Balto provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Support coverage is documented through self-service resources and direct assistance channels, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,851 Contact Center Quality Assurance reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Balto supports all three features that reviewers identify as most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review call activity for quality and performance, allowing teams to improve service consistency and make better decisions faster. Call Logging 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Scripting 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Computer Telephony Integration 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Balto 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - KPI Monitoring: Tracking the status of previously identified performance measurements - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Scoring Models: Create multiple models or equations for generating scores - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (11) 4.3 Based on 11 reviews ## Pricing Value for money 4.3 (8) ### Starting price Free trial not available Value for money 4.3 (8) 4.3 Based on 8 reviews ## Integrations [ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[ VICIdial](https://www.capterra.com/p/135842/VICIdial/)[ Close](https://www.capterra.com/p/132667/Close-io/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.1 Based on 11 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(2) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Help Desk Used the software for: Less than 1 year ### "Balto - Helpful" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 7, 2025 Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. Pros I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. Cons I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Principal Used the software for: Less than 1 year ### "Wow! Balto really helped us get sales people up to speed fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2019 Pros Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time Cons Haven't run into any huge issues yet. Awaiting a few features but they are being built! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Tony F. VP of Sales and Business Development Used the software for: 1-3 years ### "Balto User - Great Product for our Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 18, 2022 Overall very positive. Pros Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. Cons Some of the reporting could be better laid out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "Real Time vs Post Call Superiority" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 18, 2019 Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. Pros The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! Cons The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB David B. IT Generalist Used the software for: Less than 1 year ### "Balto Anomaly Squared Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 20, 2022 Very well. It has been a great service for our buisness Pros The efficiency and ease of use for the product. Cons Deployment was a task having to go through one by one on all computers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BT Brendan T. Training and Development Coordinator Used the software for: Less than 1 year ### "Balto Review " 3.0 December 12, 2023 Pros In the right application, this software has utility for agents. Cons Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Britni H. Recovery Specialist Supervisor Used the software for: Less than 1 year ### "Very helpful to new hires!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2021 Very happy with BALTO and what it has done for our new hires or people struggling on the phones. Pros This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one. Cons We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Medicare Sales Agent Used the software for: Less than 1 year ### "Helps with being compliant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2021 Pros It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score. Cons It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH nita H. Insurance Agent Used the software for: Less than 1 year ### "Balto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 It helps me stay compliant on every call. Pros I like the fact that the script lights up indicating I’ve completed it. Cons Sometimes it doesn’t work or connect to my calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Swim Instructor Used the software for: Less than 1 year ### "Closing Sales in a Flash!" 4.0 July 23, 2019 Pros It's been paramount in helping get our newest hire up to speed effectively and efficiently. Cons Still eager to find the right CRM platform to sync up with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169149/Balto/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.