Balto Software


5 / 5
1 review

Who Uses This Software?

Balto helps all kinds of contact centers, including sales teams, collections, customer service, and fundraising.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Balto Software
  • Founded 2017
  • United States

About Balto

Balto integrates with your reps phone systems to automatically interpret dialogue between the rep the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a managers feedback doesnt come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen.

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Balto Features

  • Assessments
  • Audio / Video Conferencing
  • Built-In Course Authoring
  • Call Recording
  • Gamification
  • Goal Setting / Tracking
  • Learning Plans
  • Onboarding
  • Performance Metrics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Balto Reviews Recently Reviewed!

Best Software Buying Experience I Have Had

Oct 14, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The entire experience with Balto has been great, and the product has really helped me hone my sales team to close more deals quickly

Cons: I'm still new-ish with the product, but so far I haven't found any glaring deficiencies

Overall: I'm excited to see where they take this product in the future. Already great, but they have said things will only get better!