# Balto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Balto the right Call Center solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169149/Balto/reviews --- Balto 4.3 (11) [View alternatives](https://www.capterra.com/p/169149/Balto/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Balto Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Principal Venture Capital & Private Equity Used the software for: 6-12 months ### "Wow! Balto really helped us get sales people up to speed fast" April 8, 2019 5.0 Pros Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time Cons Haven't run into any huge issues yet. Awaiting a few features but they are being built! Review Source TF Tony F. VP of Sales and Business Development Telecommunications Used the software for: 1-2 years ### "Balto User - Great Product for our Needs" April 14, 2022 5.0 Overall very positive. Pros Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says. Cons Some of the reporting could be better laid out. Review Source Response from Balto Software June 1, 2022 Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto SC Sam C. Help Desk Information Technology and Services Used the software for: 6-12 months ### "Balto - Helpful" October 31, 2025 3.0 Balto is required at my job, so we do not have a choice of whether we like Balto or not. We have to use Balto. Pros I like that Balto can lead you to the right KB. I feel like that would help the newer people a lot.. Cons I do not like when Balto tells me to talk slower. I naturally talk fast but not too fast that people cannot not understand me. Review Source BT Brandon T. President Financial Services Used the software for: 6-12 months ### "Real Time vs Post Call Superiority" January 15, 2019 5.0 Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long. Pros The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE! Cons The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching. Review Source DB David B. IT Generalist Telecommunications Used the software for: 6-12 months ### "Balto Anomaly Squared Review" April 19, 2022 4.0 Very well. It has been a great service for our buisness Pros The efficiency and ease of use for the product. Cons Deployment was a task having to go through one by one on all computers Reason for choosing Balto na Review Source Response from Balto Software June 1, 2022 Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto BT Brendan T. Training and Development Coordinator Computer Software Used the software for: 6-12 months ### "Balto Review " December 11, 2023 3.0 Pros In the right application, this software has utility for agents. Cons Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent. Review Source BH Britni H. Recovery Specialist Supervisor Financial Services Used the software for: 6-12 months ### "Very helpful to new hires!" August 26, 2021 5.0 Very happy with BALTO and what it has done for our new hires or people struggling on the phones. Pros This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one. Cons We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees. Review Source MS Michael S. Medicare Sales Agent Insurance Used the software for: Less than 6 months ### "Helps with being compliant" July 1, 2021 5.0 Pros It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score. Cons It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there. Review Source SH Sheinita H. Insurance Agent Insurance Used the software for: Less than 6 months ### "Balto" May 29, 2023 5.0 It helps me stay compliant on every call. Pros I like the fact that the script lights up indicating I’ve completed it. Cons Sometimes it doesn’t work or connect to my calls. Review Source VR Verified Reviewer Swim Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Closing Sales in a Flash!" July 21, 2019 4.0 Pros It's been paramount in helping get our newest hire up to speed effectively and efficiently. Cons Still eager to find the right CRM platform to sync up with this. Review Source AA Ariel A. \- E-Learning Used the software for: Less than 6 months ### "muy profesional " February 27, 2023 3.0 Pros ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas Cons limitacion del idioma, costo, limitacion de peronalizacion Review Source Similar Products Featured ## Related categories [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Contact Center](https://www.capterra.com/contact-center-software/)