Hyphen Solutions

SupplyPro


4 / 5
10 reviews

Who Uses This Software?

Suppliers and Manufactures


Average Ratings

10 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours

Vendor Details

  • Hyphen Solutions
  • www.hyphensolutions.com
  • Founded 1998
  • United States

About SupplyPro

SupplyPro works alongside with Hyphens widely accepted BuildPro portal to ensure builders and suppliers are working from a single source of truth. Develop an efficient way to communicate while completely leveraging the latest technological advances between trade partners and superintendents. Partners can view job schedules in real-time, promptly receive accurate schedule and change notifications, view purchase order information, access job documents, and invoice efficiently.


SupplyPro Features

  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management

SupplyPro Reviews Recently Reviewed!


Overly cumbersome, too much information, UI is not friendly.

Jun 29, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: I can submit my invoices without mailing. It saves me a stamp and paper. I like getting the emails when a PO is approved.

Cons: First you have to go into EACH PO to update information. You should have the option to make mass updates from the main page. Going into each one is time consuming. The 24 hour delay to enter invoice info is pointless. In many cases my work has been done for AT LEAST a week. I have to pull teeth to get the PO and then when I get it, I have to go back in and submit a second time. I also don't like how you can't see which invoices have been submitted and which have not without going into each one. I called customer support and told him my logic of the work flow process it should follow. Instead he cut me off, was extremely condescending and took time to explain the "work around" to make the software work the right way. Why don't you just make it work the right way in the first place? The cost is too much for what it does. It might save me a stamp and paper but realistically, the time added is not likely worth it. I also would like to be able to see what is not currently available for me to invoice from the main page. The only way I can see this now is to click into each invoice which is again, time consuming.

Vendor Response

by Hyphen Solutions on July 03, 2018

Mr. Moore,

Thank you for your feedback. I apologize for the inconvenience you have experienced within SupplyPro. We strive to continually improve our products as we are committed to providing you the best tools. I have contacted our Support team and someone should reach out to you soon to further assist you.

Kind regards,
Reme Miah
Assistant Director of Marketing

I find the UI clunky & unintuitive. The functionalities are mediocre at best.

Jun 29, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: I like best the ability to receive purchase orders from clients online, without rummaging through emails to find them. I like that I can update the purchase orders with my notes & also send notes to whoever is on the other end.

Cons: I find the least attractive things about the software to be the rudimentary UI, lackluster functionality, & lack of value in its pricing.

Overall: The benefit we have in using this software is the ability to receive, makes notes, & mark complete the purchase orders we receive from our clients.

Vendor Response

by Hyphen Solutions on July 05, 2018

Ms. Aiwase,

Thank you for your feedback. I apologize for the inconvenience you have experienced within SupplyPro. We strive to continually improve our products as we are committed to providing you the best tools. I have contacted our Support team and someone should reach out to you soon to further assist you.

Kind regards,
Hyphen Solutions Marketing

Overall, SupplyPro has been a great tool.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: I like the ease of using it and the many ways to find lots from the different builders. I also like the ease of signing the waivers for the different builders we do business with.

Cons: I wish there was a way I could access the lots according to the dollar amount of the job. This would make it easier if we do not have a lot of information about a particular lot.

Overall: It helps us get a grasp of our cash flow and builders.

Does what it is supposed to do.

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that Supplypro allows you to filter for each trade, builder and for warranty, EPOs and scheduling. This makes it easy to stay organized. It is also easy to close out work orders after they are completed as it notifies both our team and any others we are working with to close requests.

Cons: Visually Supplypro could be more friendly. it seems outdated at first glance and it is a bit of a downfall for an otherwise nice program.

Overall: Overall, supplypro helps keep us organized. it helps out collect and send payments and it is easy to use but could be easier on the eyes.

gets the jobs done. helpful in connecting the office to the field

Feb 01, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: communication is great! you can filter between each service and receive notification emails for when something is complete or ready to schedule. you can even turn off email notifications and just log into the software.

Cons: the separating of emails from each service is impossible and makes for a lot of "junk" mail. it seems that this feature "numbs" the receiver to the urgency of the issues and it becomes to routine to delete the messages rather than open them .

Overall: easy for the field and office to use for scheduling and receiving /sending payments!

The program is only as good as both users

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: The ability to track work orders and submit from one platform. Also the reports are helpful. The ability to add notes to the job is also nice

Cons: No accountability with the company that sends work orders. expensive for the sub-contractor.

Overall, this a great program and the easiest we use for this function.

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Access to past and future orders, job information, and scheduling reasonably quickly. The Order Calendar is also very helpful.

Cons: Cannot export lists to Excel. Being able to do this with our "To Do Orders" would save us a lot of time and help in our planning process.

Overall: Access to job information, scheduling, payments, and other information that lets us stay organized.

Functional and easy to use.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Functional and easy to use. Daily task organized and easy completed. Calendar easily incorporated. Simple user interface and job communication tools.

Cons: Not enough exporting capabilities. Would like to sync with QuickBooks. Or export completed task to excel so that I can better keep payment records.

the system was a little confusing to navigate.

Jul 11, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: i was able to get the documents needed to expedite my billing process in a timely manner, and i didn't have to wait on the document to come from someone else.

Cons: hard to navigate and confusing. we didn't really find the need to continue to pay for the subscription because we were not using it often enough. the work volume slowed down from the builder. there should be an option of payment for people who only use it occasionally.

Overall: we were able to expedite our billing process in a timely manner, as opposed to waiting for the construction managers to send us the documents.

Very detailed information that can be used for a multitude of things.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to gain insights into builder buying metrics. Can take information to help builders with rebates.

Cons: Purchase order information can sometimes be a little messy and require clean up. Ability to synthesize data could be more user friendly.

Overall: Ability to pay rebates to builder in a quicker fashion.