Who Uses This Software?

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.


Average Ratings

3 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,445.00/year
    See pricing details
  • Pricing Details
    $1445.00 for 10 technicians / Year
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ManageEngine
  • www.manageengine.com/
  • Founded 1996
  • India

About ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.


ServiceDesk Plus MSP Features

  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

ServiceDesk Plus MSP Reviews Recently Reviewed!


Old and clunky

Apr 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

Cons: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

The software to manage requests

Oct 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets

Cons: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

Overall: The facility to manage Customer Requests for internal an external of them is a goof option to take this software

Capterra loader

Exceptional for Call centers

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

Cons: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.

Overall: Multi client software is hard to find. This is perfect for a call center,