--- title: "ManageEngine ServiceDesk Plus MSP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine ServiceDesk Plus MSP Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/169180/ServiceDesk-Plus-MSP/" page_type: "product" language: "en" --- # ManageEngine ServiceDesk Plus MSP Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine ServiceDesk Plus MSP ## What is ManageEngine ServiceDesk Plus MSP? ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more. ## What is ManageEngine ServiceDesk Plus MSP used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[ITSM](https://www.capterra.com/itsm-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1445 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManageEngine ServiceDesk Plus MSP 4.0 (5) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $1445 Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.6 (785) Value For Money 4.2 (5) Value For Money 4.4 (706) Customer Service 4.0 (5) Customer Service 4.5 (738) ## ManageEngine ServiceDesk Plus MSP alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) [Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (58)](https://www.capterra.com/p/178946/Deepser/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178946/Deepser/) ## FAQs about ManageEngine ServiceDesk Plus MSP Overview ### What company size and specific industries is ManageEngine ServiceDesk Plus MSP built for? ManageEngine ServiceDesk Plus MSP is designed for managed service providers, with a fit for SMBs that need ease of use and enterprises that require more advanced service desk capabilities. It is aimed at MSP businesses rather than a specific industry, supporting both smaller and larger organizations. Features and Usability ### What are the key features of ManageEngine ServiceDesk Plus MSP? ManageEngine ServiceDesk Plus MSP offers help desk management and ticket management, plus incident, problem, and change management with approval workflow and change planning. It also includes IT asset management, CMDB, inventory and license management, reporting and analytics, self service and client portals, billing and invoicing, and remote monitoring and control. Integrations ### Which third-party tools and platforms does ManageEngine ServiceDesk Plus MSP integrate with? ManageEngine ServiceDesk Plus MSP integrates with ManageEngine Analytics Plus, ManageEngine Endpoint Central MSP, ManageEngine OpManager, Microsoft Teams, Zoho Books, Zoho CRM, and Zoho Invoice. These catalog integrations span analytics, endpoint management, network monitoring, communication, accounting, and CRM functions for connected service desk workflows. Getting Started and Support ### What training and onboarding options does ManageEngine ServiceDesk Plus MSP offer? ManageEngine ServiceDesk Plus MSP provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does ManageEngine ServiceDesk Plus MSP offer? ManageEngine ServiceDesk Plus MSP provides 24/7 live rep and chat support. No reviewer feedback about support experience is available, so user satisfaction, response speed, and helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 834 ITSM reviews Capterra reviewers highlight these as the top features buyers look for in ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) ManageEngine ServiceDesk Plus MSP supports **Asset Tracking** and **Incident Management**, giving IT teams visibility into hardware and software resources while helping them respond to service disruptions in a structured way. However, it does not offer **Support Ticket Management**. Instead, it provides **Problem Management** (**46%**), which can help teams identify root causes behind recurring issues and reduce repeat incidents over time, helping businesses improve service stability and manage IT operations more efficiently. Asset Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Availability Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Change Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Configuration Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services ManageEngine ServiceDesk Plus MSP 39 features ### All Features - Analytics: Tools for the systematic analysis of various types of data or statistics - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Change Management: Track and monitor efficient handling of all changes/transitions - Change Planning: Planning training and tasks to facilitate the transition to new technology, process, or workflow. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Mobile App: Access the system via a mobile application - Patch Management: Install software updates and bug fixes remotely - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Proposal Generation: Create proposals based on costs of labor and materials - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial Free Version Basic $1,445 Per Year Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/)[ Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[ ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[ ManageEngine Endpoint Central MSP](https://www.capterra.com/p/162091/ManageEngine-Desktop-Central-MSP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (5) 4.0 Based on 5 reviews ## User reviews Overall rating 4.0 Based on 5 reviews Filter by rating 5(1) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AB Ajit B. Engineer Oil & Energy ### "Best Helpdesk Ticketing and Inventory tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 16, 2022 Pros nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options" Cons To many vulnerabilities found in a month due to that need to upgrade the version frequently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FA fazal A. Implementation & Support Specialist Information Technology and Services ### "Manage your IT Department with ease" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 22, 2021 Pros I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents. Cons it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Customer Support Engineer Computer & Network Security ### "The software to manage requests" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2018 The facility to manage Customer Requests for internal an external of them is a goof option to take this software Pros It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets Cons Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jean-Louis M. VP IT ### "Old and clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 19, 2018 Pros ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop. Cons They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gerson M. IT Consultant ### "Exceptional for Call centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2018 Multi client software is hard to find. This is perfect for a call center, Pros One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. Cons Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.