--- title: "Sortly Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sortly the right Inventory Control solution for you? Explore 956 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169199/Sortly-Pro/reviews/" page_type: "reviews" language: "en" --- Sortly 4.5 (956) [View alternatives](https://www.capterra.com/p/169199/Sortly-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Sortly Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Sal J ICT Security MangerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Features like barcode scanning, photo-based inventory, and customizable folders help streamline operations and reduce manual errors.“ May 28, 2026 Sal J ICT Security MangerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Tracking lacks real-time updates in some scenarios, and reporting capabilities are fairly basic, limiting deeper analysis and insights“ May 28, 2026 Sal J ICT Security MangerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “Overall, it significantly reduces the complexity of inventory management and saves time by streamlining day‑to‑day tracking and reporting tasks.“ May 28, 2026 Nick B PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “The integration to bookkeeping software is a little cumbersome because it is a one-way communication channel and only one document can be uploaded at a time.“ February 4, 2025 CD Courtney D Clinical LeadMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “One of the standout features is the detailed reporting, which helps us analyze usage trends and optimize our ordering process.“ February 3, 2025 SM Sirena M adminArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “I don't use it as inventory for sales, but as a library for all of the architectural samples we have in our office. Since the price increase, the cost doesn't make sense, and we will migrate to another app.“ April 22, 2025 RB Rosie B DirectorFurniture, 2 - 10 employeesUsed the software for: 6-12 months. “Great experience, fantastic cataloguing option for my home staging business, I havent been able to find anything else as user friendly or simple to see my inventory on hand and set up folders for homes where my staging is located, to easily move inventory from one to the other.“ May 6, 2025 DB Dinta B Property ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “One limitation we've noticed is that Sortly doesn't currently support having two different price fields for a single item (e.g., purchase price and resale price).“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 956 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick B. President Construction Used the software for: 6-12 months ### "Sortly - Product Management Software" February 4, 2025 5.0 Sortly has allowed us to keep our products well organized and we are very happy with the minimal yet very functional platform they have developed. We are looking forward to growing with them as they add features. Pros The customer support team at Sortly takes the most hands-on approach out of any other CRM software we have seen. They value their user's opinions and prioritize consistent updates and additional features to their product. Cons The integration to bookkeeping software is a little cumbersome because it is a one-way communication channel and only one document can be uploaded at a time. Review Source JP Jordan P. Outside Plant Superintendent Telecommunications Used the software for: Less than 6 months ### "Very fortunate to have found this system!" February 12, 2025 5.0 My overall experience has been great and I will continue to use this product for years to come. The good thing is where there may be room for improvement or shortcomings, Sortly makes themselves available to listen to any and all customer-wanted-'tweaks' and a large portion of those are implemented into their product. Pros Sortly is a fantastic product! It's web-based which means I don't have to worry about getting a program loaded onto other users' machines; they can simply login. It has been very easy to upload items using a bulk file, but it's also easy to edit them if I didn't have all the information in my initial bulk file. The creation of labels and label printing is very user-friendly. I like the fact that I can choose where to start my labels on a label page so that I'm not wasting label sheets but I'm getting the most out of them. Cons I'll preface this by saying I'm fairly new to Sortly but I already have nearly 600 items added to my database so I've gotten a fair amount of use of this product in the last few months, however, there may be features that I'm just not good at that may alleviate my issues (but I haven't found them). Three things... 1) There needs to be a better 'transactional' procedure for me to "checkout" items to employees from our inventory that I know they are not bringing back. I know that I can move them to a separate file for tracking but I want the peace of mind to know that they are out of my system completely and not involved in any sort of my inventory count. 2) I would like the ability to further customize my labels. I need mainly barcodes on the labels but there are only two sizes offered for them which means I have to print out a qr code label with all the pertinent information on it, then add a barcode. I know they both scan the same but I have barcode scanners that I need to use so a barcode has to be on there. 3) I have my inventory listed in 'sections' so I would like to see a feature where I could print off an inventory checklist for someone to count an individual section and report back so that I can make adjustments. Switched from [Wasp Inventory](https://www.capterra.com/p/232310/InventoryCloud/) Seemed overly-complicated for the size of our inventory. Review Source RC Ron C. Homeowner Individual & Family Services Used the software for: 2+ years ### "Unreasonable Subscription Model" February 24, 2025 1.0 The ease of data capture and inventory creation for home users was offset by a bait and switch subscription model. We spent countless hours setting up our home inventory in their system only to find s ourselves held hostage by an escalating subscription model that just crested $299 per month. This is highway robbery for consumers who only use their system for managing a home inventory for insurance purposes. When one considers how businesses transact and manage an inventory vs a home user, it would seem relatively simple to create pricing models that focus on monthly transaction volume as opposed to just record count but they were unwilling to work with me on a reasonable solution other than reducing the items in my home inventory. We have since found an alternative solution that works similarly, could import csv data and that charges less than 10% of Sortly’s monthly subscription. Pros Excellent software. Easy to use. Mobile and web apps are great. Cons Ridiculous pricing model. Punitive to home inventory users who transact only once or twice per item and really only use the app for data storage. Unwilling to work with home inventory customers as their primary focus now is on business users. Review Source Response from Sortly February 25, 2025 Hi Ron, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important it is to have a clear and affordable solution, especially when using Sortly for personal inventory needs. While Sortly was initially designed with business users in mind, we recognize that many home users, like yourself, rely on it for similar purposes. We’re genuinely sorry that our recent pricing changes have impacted your experience. We do our best to offer transparent communication, and we provided more than 30 days’ notice of these changes so that users could adjust accordingly. I understand this is not the outcome you were hoping for, and I’ll be sure to pass your feedback to our leadership team for consideration. If you'd like to discuss this further or explore other ways we can assist you, please don’t hesitate to respond to the ticket you opened or email us directly at support@sortly.com. We’re here to help. RK RACHEL K. PURCHASING MANAGER Warehousing Used the software for: 6-12 months ### "HIGHLY IMPRESSED WITH SORTLY" May 6, 2025 5.0 WE ARE VERY IMPRESSED WITH THIS SOFTWARE. WOULD HIGHLY RECOMMEND THIS PRODUCT DUE TO IT'S EFFICIENCY Pros I AM VERY IMPRESSED WITH HOW EASY IT IS TO USE SORTLY, ALSO THE SLEEK LOOK. I WOULD RECOMMEND THIS SOFTWARE AS IT HAS MANY DIFFERENT FUNCTIONS Cons THE ONLY ISSUE WE'VE FOUND IS WHEN PLACING A PURCHASE ORDER, IF THE PRODUCT PRICE IS ADJUSTED MANUALLY IN THE PURCHASE ORDER, AND IS DIFFERENT THAN THE CURRENT PRICE FOR THE STOCK INVENTORY, WHEN RECEIVING THE ORDER, THE ITEMS WILL BE MOVED TO INVENTORY AND SHOW AS A NEW PRODUCT. THE CURRENT INVENTORY WILL ONLY BE ADJUSTED CORRECTLY IF THE PRICING OF THE NEWLY ORDERED PRODUCTS MATCHES THE PRICING LISTED Switched from [Wasp Inventory](https://www.capterra.com/p/232310/InventoryCloud/) WE WERE LOOKING FOR A SOFTWARE THAT OFFERED MORE Review Source TR Tom R. Vice President Construction Used the software for: 1-2 years ### "Inventory Issues resolved" February 6, 2025 5.0 We tried several other inventory management systems and Sortly is by far the best fit for us. Pros Sortly has allowed us to get control of our inventory and increase workflow in the field. Cons The learning process for old timers is a little cumbersome.... Switched from [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Fishbowl was very cumbersome for our operation. We need an app based system as we have inventory in numerous locations on the east coast. Review Source KS Kayla S. Administrative Supervisor Furniture Used the software for: 6-12 months ### "Sortly, great for inventory movements, not great for inventory counting" February 3, 2025 3.0 Sortly is a great tool for inventory movements, but has some issues. Purchase orders allow you to track the item number, but that is not stored anywhere on the item itself. Pros Being able to move items from one folder to another, simulating actual locations. Cons The inability to not duplicate items based on the name, the pick list does not create reservations from the available inventory. Not being able to count inventory (cycle count) with predetermined fields and history of the count - the only way I have found to do a count is to insert a custom field and then delete it when I am finished with the count. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Lack of ability to do an inventory count and easily sort items based upon availability. Review Source Response from Sortly February 4, 2025 Hi Kayla, Thank you for sharing your experience with Sortly! We're glad to hear that you find it useful for tracking inventory movements and simulating real-world locations. 📦✨ We appreciate your detailed feedback on inventory counting, duplicate item management, and reservations with the pick list. While Sortly doesn't currently have a dedicated cycle counting feature, we’d be happy to offer suggestions on how to streamline your counting process using existing tools. Please reach out to our support team at https://help.sortly.com/hc/en-us/requests/new, and we’ll do our best to help optimize your workflow. Your insights are incredibly valuable as we continue to improve Sortly. Thank you for choosing us, and we look forward to supporting your inventory needs! TG Tyler G. Inventory Manager Machinery Used the software for: Less than 6 months ### "Inventory Manager" May 6, 2025 3.0 Overall, my experience is positive. I would not recommend it since it is so basic. Pros Sortly is easy to use and create items. Easy to locate items with the search function Cons There is no "set" unit of measure. There is no physical inventory module. Only useful for very small number of items. Overall, the program is just too simple. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Company decision to switch from Excel to Sortly Review Source Response from Sortly May 8, 2025 Hi Tyler, Thanks for your feedback—we’re glad to hear Sortly has been easy to use and helpful for locating items! To clarify: Sortly includes a default unit of measure (“unit”), and many plans support custom fields. For physical inventory, you can use folders as locations to organize, count, and manage items by site. Also, Sortly scales well—some plans support over 10,000 items. It sounds like you may not have seen all the platform has to offer—we’d love to show you more! Feel free to reach out at support@sortly.com. JB Jacob B. Director of IT Non-Profit Organization Management Used the software for: 6-12 months ### "A great program with disappointing management" January 28, 2025 3.0 A great program, but not modular enough to suit a use case that needs high item amounts and users, but not a lot of the more complex features. We \*just\* need to track inventory, but we need to track a lot of it. Pros Easy to create folders and items, easy to change quantities, app makes it simple to teach others, reporting is robust. Cons Too many features that we don't use. This is especially frustrating when we have to then pay extra for features that will never be helpful to us. Enterprise edition should be an a la carte situation. We recently had to drop to Premium from Enterprise due to an exorbitant price hike of over 77%. That is an untenable change in price. Seeing as this was only our first year with Sortly, we can no longer feel secure that we won't be hit by another surprise price hike down the line, and will begin looking for alternatives as soon as possible. Alternatives considered [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Reason for choosing Sortly They were more expensive (I do not believe that is the case anymore), and their product was a bit more complicated, so training staff would have been more of a challenge. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched from a combination of PantrySoft, Homemade Spreadsheets, and a medical equipment tracker. We switched due to ease of use, and other programs having features we did not need, even though Sortly was more expensive than those others combined. Review Source Response from Sortly January 30, 2025 Hey Jacob, Thank you for sharing your thoughts on Sortly. We’re glad to hear that you find the program easy to use and appreciate the robust reporting and intuitive design! 😊 We’re truly sorry to hear about your frustration with the pricing structure and feature set. We understand how important it is for the solution to match your specific needs, and we regret that the price change has made you feel uncertain about continuing with Sortly. Your feedback about a more modular, a la carte approach is valuable, and we’ll be sure to share it with the team. If you have any questions or need assistance in adjusting your plan to better fit your needs, please feel free to reach out to us at https://help.sortly.com/hc/en-us/requests/new—we’d love to help. KR Keith R. Owner Construction Used the software for: 1-2 years ### "Sortly is the inventory app that delivers!" January 27, 2025 5.0 Sortly has assisted us in many ways, including minimizing costs, reducing time needed to manage our inventory, giving us the ability to quickly view our current inventory status, and greatly reducing paperwork. Pros Sortly is very easy to use. Support really listens to requests for enhancements and implements changes quickly. There are so many different ways to use this app. Cons We have been using Sortly for over a year and find minimal issues, and when we do, they are quickly addressed. One thing we would like is to have more available users in the Ultra package. We could utilize more of the features available within the app if more of our employees had a login and access to the app. Alternatives considered [Restroworks Inventory Management](https://www.capterra.com/p/214036/Restroworks-Inventory-Management/) Reason for choosing Sortly I do not remember the alternates I reviewed prior to purchasing Sortly. I was required to choose an option above, we did not look at Restroworks. Sortly met most of our needs and wants at a competitive cost. Review Source BB Blake B. Inventory Manager Construction Used the software for: 1-2 years ### "Sortly is great!" February 11, 2025 5.0 Our experience with Sortly has been overwhelmingly positive. As our business grows, so does our use of Sortly. We love having an up to date and easy to use inventory control system that helps us keep costs down. Pros Sortly clearly takes user feedback very seriously. We have seen many of customer suggested changes implemented since we started using the program. Cons We have issues with notifications being inconsistent across devices occasionally. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Sortly Too expansive for our needs. What we needed was a very simple system that we could learn and grow with. Fishbowl was TOO personalized and required us to know exactly what we wanted already. Sortly gave us the freedom to experiment Review Source AM Amanda M. Inventory Management Hospitality Used the software for: 6-12 months ### "Easy way to organize inventory for small businesses" February 7, 2025 4.0 Easy to use, versatile and robust with features. Pros Ability to easily download lists of products and create spreadsheets for inventory checklists for employees to keep up with day to day business. Cons The permissions make it challenging to add new products on the fly for small businesses. Streamlining categories can become cumbersome as your business grows. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed an easier way to manage a growing inventory model due to business expansion Review Source JM Jody M. Owner Museums and Institutions Used the software for: 2+ years ### "Sortly, a trusted source for all businesses!" January 19, 2026 5.0 Overall this platform has solidified comfort and reliability in handing the inventory off to the next stewards. Pros The Sortly platform provides great value and adaptability for large and small workflows. The secure app puts accessibility to your vast real time inventory in the palm of your hand! Cons Limitations on photo storage per item entry can prove to be a challenge forcing multiple folders as a work around. Review Source VR Verified Reviewer Project Manager Warehousing Used the software for: 1-2 years ### "Sortly Project Management" December 5, 2025 4.0 Pros Sortly is an easy platform where many client's inventory can be managed in one place. The software can be used to create pick lists to ship client materials out which is nice. Cons Sortly does not have real time inventory tracking. When you place pick lists it does not show available inventory until it is actually "Picked" Review Source AA Ashlyn A. Head Athletic Trainer Hospital & Health Care Used the software for: 2+ years ### "Sortly Makes Inventory Easy!" May 19, 2025 5.0 My employees and I have loved using Sortly for keeping our supplies in order and we have even suggested it to other departments. Pros Sortly is very user friendly and makes keeping inventory easier than ever before! We can keep track of when supplies is needed without having to go through and count every time or rely on an excel sheet. Cons The app can sometimes be hard to navigate, but no real issues! If you take the time to make folders and sort into categories it is worth it. Review Source Response from Sortly May 20, 2025 Hi Ashlyn, Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Sortly has made managing your inventory easier and more efficient for you and your team. It's great to know that the ability to track supplies without relying on manual counts or spreadsheets has been a valuable upgrade. We appreciate your feedback about the app navigation—your tip about using folders and categories is spot on! We're always working to make Sortly even more intuitive and user-friendly, so your insights are incredibly helpful. It means a lot to us that you've recommended Sortly to other departments. We're grateful for your support and look forward to continuing to help you and your team stay organized! DF Donn F. Facilities Maintenance Fuel Facilities Services Used the software for: 1-2 years ### "It works, but only if you use it correctly, other wise there is no reason to have it " May 7, 2025 4.0 I helped when they set up our wearhouse the nee manager had no clue how to use or add things, i set up a lot of the items and jt was very easy. Pros ease of use for the end user, as a field service tech it is easy yo loonand see my inventory, as well as the inventory of other trucks near me. Cons It seems to lag or show the incorrect inventory occasionally. I wish it had a shopping cart, or macro keys you could set up for items that get used alot togather, so instead of having to move each item from your inventory to the store it was used, you could just add to the cart or list and then move the entire thing to the store or location where it was used. Review Source GU Garrett U. Detailer and Project Assistant Building Materials Used the software for: 2+ years ### "Sortly Transformed Our Business" May 5, 2025 4.0 Sortly was exactly what we needed to transform our business form guessing and manually counting material to being able to track all out supply with very little effort. Once we're able to get new people trained, we've been able to track our supply with minimal Pros The ease of entering and sorting material has transformed the way we run our business. The multiple fields per item are also a huge plus to be able to further describe each item and track our stock. Cons Not being able to sort items in certain ways. It's not a huge issue we have, but it would be nice to have a few more ways to sort our material in list view. Review Source DL Duncan L. Production Manager Music Used the software for: 2+ years ### "Sortly - It's Great!" May 6, 2025 5.0 Sortly is a fantastic way to organise anything. I've been using it for the last 6 years to keep track of numerous items in the live music industry to track locations of gear. Not in real time but to keep an idea on locations and after building up a database and particular QR code templates, it works so well and really takes the stress out of freighting hundreds of items of equipment around the world. Pros I love the scanning ability and the real time way everything updates across devices. Also, the way you can categorise everything. Cons Not much but the scanning ability in the dark can be troublesome and needs to reset the torch element of the app sometimes. Also, it would be great to not limit categories that can then be made in to a spreadsheet. but that is minor. Review Source AP Aishwarya P. clinical coordinator Research Used the software for: 1-2 years ### "Intuitive & Flexible Inventory Management" May 8, 2025 5.0 Sortly has transformed how we track and manage our equipment and supplies. The intuitive design meant almost zero training time, and the mobile capabilities let our field teams stay in sync with the office. Pros User‑Friendly Interface: Clean, drag‑and‑drop organization makes it easy to set up and navigate your inventory. Powerful Mobile App: Quick QR/barcode scanning and photo uploads right from my phone—ideal for on‑the‑go tracking. Cons Reporting Limitations: The built‑in reports are basic—you may need to export data for deeper analysis in Excel or another BI tool. Review Source KT Kim T. Owner Food Production Used the software for: 2+ years ### "Sortly- Not just for your business needs" May 6, 2025 5.0 Very good experience. I recommend Sortly to all of my friends. The more I use the app, the more I find uses for it! Pros I use Sortly for my baking inventory. I have over 500 cookie cutters and 700 stencils. I also use for my personal inventory for insurance purposes- jewelry, art, home purchases and medical records Cons I haven’t found anything I don’t like yet. I’ve been very satisfied with the application. Nothing bad to say Review Source AK Alyssa K. Account Liason Automotive Used the software for: 1-2 years ### "User friendly and productive system" May 6, 2025 5.0 We have had no issues utilizing the system, and any questions we do have their team is quick to provide assistance. Pros My team is able to maintain inventory quickly, and effectively using the Sortly system. Adding new product is simple and training is easy for our team. Cons The system is user friendly for training and team use. The transaction history is great for observing product usage. Review Source SD Sam D. Project Coordinator Utilities Used the software for: 6-12 months ### "Great inventory tools. Would love a minor improvement." January 30, 2025 4.0 Overall, I am satisfied with the Sortly app and how simple it is to use it. Some of my team members have no previous experience with this type of software, but Sortly is easy to navigate and use. Pros I enjoyed how simple it is to use Sortly. I am to create specific locations for my inventory and keep track of items that need to be retired or restocked. The team I work with also found the Sortly app easy to use and the web version was instrumental in helping us restructure our equipment warehouse and processes. Cons I would love to have an option to scan each item into the system. As it is right now I can scan a bar code but then have to manually enter the units or amounts that we are intaking. I would prefer to be able to scan the item's barcode and have the app update quantities. This will make the process a lot smoother and more effective. It would also be a great advantage to be able to use our own equipment (item) numbers instead of the ones generated by Sortly. This would make it easier to crossreference our inventory system with our internal documents. Review Source TG Terri G. Baker Food Production Used the software for: 1-2 years ### "Sortly is Great! " May 6, 2025 5.0 I have been using Sortly for several years with my business. I love it & have become very dependent on it to help me stay organized. I also use it to help me with organizing my household items. Pros It is easy to use. I love having a list (with pictures) of my items with me especially when I’m shopping. I can always access my inventory, so I don’t purchase duplicates. I feel the price I pay for this is reasonable too. Cons I can not think of anything I don’t like about my Sortly app. Review Source JB Jade B. Nurse Education Management Used the software for: 1-2 years ### "Love sortly, but the app needs work. " May 6, 2025 3.0 It has been positive when using a laptop, but I am no longer able to log in on my phone which makes it harder to use. Pros User friendly and I like the that you can search for what you are looking for. It is also easy to adjust quantity. Cons Hard to access on a mobile device. Not as user friendly as using the website. I’ve been locked out of using the app. Review Source Response from Sortly May 8, 2025 Thank you so much for your feedback and for being a Sortly user! We’re glad to hear you’ve had a positive experience on desktop and that you’re finding our search and inventory adjustment features helpful. We’re sorry to hear about the trouble you’ve had accessing the app on your mobile device—that’s definitely not the experience we want you to have. Please reach out to us at support@sortly.com so we can assist you directly and help get you logged back in on your phone. We’d love to get this resolved quickly so you can enjoy Sortly on the go as well! IC Isaac C. Hardware Support Engineer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product" May 6, 2025 5.0 I've always thought it was a solid product. It's easy to grasp without losing site of more advanced use or integrations such as Microsoft Teams compatibility. Pros Interface and ease of use. I also love the ability to structure inventory levels at multiple sites using the folder structure. Cons I have no real dislikes but I really wish there was a dark mode theme available. Its not a big deal but it'd be nice to have some customization to match company colors and what not. Review Source JP JT P. Materials Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommend Sortly!" May 5, 2025 5.0 Sortly has been a great tool for maintaining our medical supply inventory. Pros Easy to use. Has a simple user interface Cons Pretty satisfied now. Initially there were no default ways to indicate UOM but that feature has now been added. I do wish I could add UOM to my existing items. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.