# Sortly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sortly the right Inventory Control solution for you? Explore 953 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169199/Sortly-Pro/reviews --- Sortly 4.5 (953) [View alternatives](https://www.capterra.com/p/169199/Sortly-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Sortly Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Comprehensive inventory organization tools 91% positive reviews out of 341 Most reviewers indicate inventory management simplifies tracking, reduces errors, and supports real-time stock visibility across locations. Aaron S IT Specialist, 201 - 500 employees. "The software allows us to easily categorize and track our inventory, making it simple to locate items and manage stock levels effectively." High and unpredictable costs 47% negative reviews out of 128 Some users report pricing increases, costly user expansions, and feature limitations make Sortly expensive for smaller operations. Sirena M admin, 11 - 50 employees. "I don't use it as inventory for sales, but as a library for all of the architectural samples we have in our office. Since the price increase, the cost doesn't make sense, and we will migrate to another app." Streamlined onboarding and daily tasks 94% positive reviews out of 264 Most reviewers describe ease of use as enabling quick setup, intuitive navigation, and efficient team adoption. Mark H Manager of Operational Excellence, 51 - 200 employees. "Very very intuitive software that takes very little time to bring people up to speed on the every day use. " Performance and syncing challenges 49% negative reviews out of 77 Some users say bugs, lag, slow updates, and syncing issues disrupt workflow, especially with larger inventories or multiple users. Jonathan W Plant Superintendent, 501 - 1,000 employees. "Sortly Loads way to slow, refreshing after every movement gets a little frustrating." Intuitive and visually clear design 91% positive reviews out of 45 Most reviewers find the user interface straightforward, visually appealing, and easy for both new and experienced users. Firdaus A Assistant Operations Manager, 51 - 200 employees. "Easy to use, simple interface, many pictures can be put inside each item for detail point of view, need minor improvement" ## Showing most helpful reviews Showing 1-25 of 953 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zach Z. Accounting Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Useful inventory tool" January 24, 2025 4.0 It's been generally good. As I've gotten more used to it, it's gotten faster to use which has made me like it better. Pros I just like having an inventory system at all. I love the organization. I like being able to move all of the items in a folder to another place also, as I have mobile shelves that change locations. Cons I haven't found it intuitive to add more of an existing product, especially by barcode, without ending up with duplicates. When items are stored in different places, it would be nice to have them linked to each other to tell you where the others are when you run out. If that is possible, I haven't found it. Review Source Response from Sortly January 28, 2025 Hey Zach! Thank you for taking the time to share your experience with Sortly! We're thrilled to hear that you enjoy the organization and find the ability to move entire folders especially helpful—mobile shelves sound like a great use case for that feature! 🚚📦 We appreciate your honest feedback about adding more of an existing product and managing inventory across multiple locations. Your insights highlight valuable areas we can improve. In the meantime, our support team would be happy to help you streamline adding items and linking inventory across locations, if possible. Please feel free to reach out at https://help.sortly.com/hc/en-us/requests/new, and they can assist you further. We're glad Sortly is becoming faster and easier for you as you get more familiar with it. Thank you for being a part of our community, and we look forward to continuing to support your success! KR Keith R. Owner Construction Used the software for: 1-2 years ### "Sortly is the inventory app that delivers!" January 27, 2025 5.0 Sortly has assisted us in many ways, including minimizing costs, reducing time needed to manage our inventory, giving us the ability to quickly view our current inventory status, and greatly reducing paperwork. Pros Sortly is very easy to use. Support really listens to requests for enhancements and implements changes quickly. There are so many different ways to use this app. Cons We have been using Sortly for over a year and find minimal issues, and when we do, they are quickly addressed. One thing we would like is to have more available users in the Ultra package. We could utilize more of the features available within the app if more of our employees had a login and access to the app. Alternatives considered [Restroworks Inventory Management](https://www.capterra.com/p/214036/Restroworks-Inventory-Management/) Reason for choosing Sortly I do not remember the alternates I reviewed prior to purchasing Sortly. I was required to choose an option above, we did not look at Restroworks. Sortly met most of our needs and wants at a competitive cost. Review Source RC Ron C. Homeowner Individual & Family Services Used the software for: 2+ years ### "Unreasonable Subscription Model" February 24, 2025 1.0 The ease of data capture and inventory creation for home users was offset by a bait and switch subscription model. We spent countless hours setting up our home inventory in their system only to find s ourselves held hostage by an escalating subscription model that just crested $299 per month. This is highway robbery for consumers who only use their system for managing a home inventory for insurance purposes. When one considers how businesses transact and manage an inventory vs a home user, it would seem relatively simple to create pricing models that focus on monthly transaction volume as opposed to just record count but they were unwilling to work with me on a reasonable solution other than reducing the items in my home inventory. We have since found an alternative solution that works similarly, could import csv data and that charges less than 10% of Sortly’s monthly subscription. Pros Excellent software. Easy to use. Mobile and web apps are great. Cons Ridiculous pricing model. Punitive to home inventory users who transact only once or twice per item and really only use the app for data storage. Unwilling to work with home inventory customers as their primary focus now is on business users. Review Source Response from Sortly February 25, 2025 Hi Ron, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important it is to have a clear and affordable solution, especially when using Sortly for personal inventory needs. While Sortly was initially designed with business users in mind, we recognize that many home users, like yourself, rely on it for similar purposes. We’re genuinely sorry that our recent pricing changes have impacted your experience. We do our best to offer transparent communication, and we provided more than 30 days’ notice of these changes so that users could adjust accordingly. I understand this is not the outcome you were hoping for, and I’ll be sure to pass your feedback to our leadership team for consideration. If you'd like to discuss this further or explore other ways we can assist you, please don’t hesitate to respond to the ticket you opened or email us directly at support@sortly.com. We’re here to help. AC Andrew C. Logistics Coordinator Construction Used the software for: 1-2 years ### "New to Sortly " January 24, 2025 5.0 We changed to Shortly about a year ago to track our construction inventory in our warehouse. it was easy to create folders for each job and track items and the QR codes on each individual box really helped our delivery team make sure they are taking the correct items to the correct job. Pros Easy to use for first time user. Helps inventory tracking for everyone in our company can see where and when/where things get delivered. Showing the rest of my team how to use the app really helped on tracking items down if I wasn't available to answer right away. The Sortly team always seems to be adding new features to help improve the app. Cons Can't just drag and drop files to folders. need more than 8 pics to add to a folder. In the phone app, I can't seem to open attached Emails in a folder but from the computer I can. Would be nice to attach more than 3 PDFs to a folder also. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) The \[sensitive content hidden\] of our company was shown the Sortly App and wanted to give it a try. Mostly for the QR code tracking items. Review Source TR Tom R. Vice President Construction Used the software for: 1-2 years ### "Inventory Issues resolved" February 6, 2025 5.0 We tried several other inventory management systems and Sortly is by far the best fit for us. Pros Sortly has allowed us to get control of our inventory and increase workflow in the field. Cons The learning process for old timers is a little cumbersome.... Switched from [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Fishbowl was very cumbersome for our operation. We need an app based system as we have inventory in numerous locations on the east coast. Review Source KS Kayla S. Administrative Supervisor Furniture Used the software for: 6-12 months ### "Sortly, great for inventory movements, not great for inventory counting" February 3, 2025 3.0 Sortly is a great tool for inventory movements, but has some issues. Purchase orders allow you to track the item number, but that is not stored anywhere on the item itself. Pros Being able to move items from one folder to another, simulating actual locations. Cons The inability to not duplicate items based on the name, the pick list does not create reservations from the available inventory. Not being able to count inventory (cycle count) with predetermined fields and history of the count - the only way I have found to do a count is to insert a custom field and then delete it when I am finished with the count. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Lack of ability to do an inventory count and easily sort items based upon availability. Review Source Response from Sortly February 4, 2025 Hi Kayla, Thank you for sharing your experience with Sortly! We're glad to hear that you find it useful for tracking inventory movements and simulating real-world locations. 📦✨ We appreciate your detailed feedback on inventory counting, duplicate item management, and reservations with the pick list. While Sortly doesn't currently have a dedicated cycle counting feature, we’d be happy to offer suggestions on how to streamline your counting process using existing tools. Please reach out to our support team at https://help.sortly.com/hc/en-us/requests/new, and we’ll do our best to help optimize your workflow. Your insights are incredibly valuable as we continue to improve Sortly. Thank you for choosing us, and we look forward to supporting your inventory needs! SS Samantha S. Office Administrator Construction Used the software for: Less than 6 months ### "A Happy Team" January 28, 2025 4.0 Overall, it has given us a much more automated approach to our inventory. It has made things simpler and take less time, which we appreciate! Pros Our favorite function that Sortly offers is the ability to review reports across all functions from inventory levels to user activity. When mistakes are made, we are able to see exactly where, and not let things fall through the cracks. Being able to backdate on that is huge for us. The ability to organize is also key, my team & I appreciate the folder/subfolder setup, and the integration with other software. We also love the ability to add photos, this makes it very easy for people of all knowledge levels to find what they're looking for. Cons We are not able to make changes to the unit after an item has been created, nor are we able to add variations to an existing item if not done initially during the creation of an item. These are our 2 quarrels at this time that we would love to see fixed. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed something simpler, faster, and more automated. Sortly takes a while to set up, but after that it's smooth sailing and requires minimal manual input. Review Source MM Michelle M. Owner Consumer Services Used the software for: 1-2 years ### "Effective and easy to use" January 24, 2025 4.0 Good, easy to use. Makes setting up inventory control intuitive. Some higher level functions for item creation would make it better. Pros Works great in mobile form, can use on phone or tablet for portability Cons Can be difficult to create distinction between similar products. Creating a Sortly QR code can be broken very easily. Can not reprint QR code, only make a new one Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Sortly ease of use and open api's to create custom orders Review Source Response from Sortly January 28, 2025 Hi Michelle, Thank you for your feedback and for highlighting how Sortly is helping streamline your inventory control! We're glad to hear that the mobile functionality is working well for your needs and that Sortly’s ease of use and open APIs stood out to you. 🚀 We appreciate your insights on distinguishing between similar products and QR code management. Good news: You can reprint QR codes! If you need guidance on how to do this or have any other questions, please reach out to our support team at https://help.sortly.com/hc/en-us/requests/new—we’d be happy to assist. Your feedback about higher-level functions for item creation is also invaluable as we work to make Sortly even better. Thank you for choosing Sortly, and we look forward to supporting your success! JA Joseph A. Executive Vice President Maritime Used the software for: 6-12 months ### "Get organized and see how much money you have sitting on your shelves." January 24, 2025 5.0 It is a great tool for what we are doing, and I am very happy with it. Easy to navigate, easy to learn and overall, a great product. If I had one wish, it would be a module for maintenance attached to my fleet. It would be great to click on a truck or forklift record then manage all activity with that piece. I would also be happy if I can interface to maintenance software via EDI so I can use Sortly as my dashboard and entry portal. Aside from my greedy wish list, I love this product. Straight A's. Pros Photo capability, Unique ID system, cloning ability, editability. Cons I want to print an entire inventory report and can't seem to get that done. I also have redundant photos which I would like to drag into another record but can't. Lastly, I would like this to be available offline when I'm disconnected. Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Cost and lack of buy in from employees. Not easy to use asset Panda and requires buying labels as opposed to letting manufacturers bar and QR codes be our labels. Review Source BB Blake B. Inventory Manager Construction Used the software for: 1-2 years ### "Sortly is great!" February 11, 2025 5.0 Our experience with Sortly has been overwhelmingly positive. As our business grows, so does our use of Sortly. We love having an up to date and easy to use inventory control system that helps us keep costs down. Pros Sortly clearly takes user feedback very seriously. We have seen many of customer suggested changes implemented since we started using the program. Cons We have issues with notifications being inconsistent across devices occasionally. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Sortly Too expansive for our needs. What we needed was a very simple system that we could learn and grow with. Fishbowl was TOO personalized and required us to know exactly what we wanted already. Sortly gave us the freedom to experiment Review Source BC Becky C. Depot Manager International Trade and Development Used the software for: 1-2 years ### "Sortly Review" February 7, 2025 4.0 Overall pretty good. It's not a system that is regularly used with our product but we're making it work. Pros Pretty easy to learn and use. I like that the phone and online version are pretty much synced up every time I go from one to the other. Cons Too many restrictions on what I can change or do. For example want to make multiple custom roles. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Sortly We've looked into many inventory managers outside of those listed above. Right now, sortly is a cheaper alternative until we find something comparable that meets all our needs.. Sortly does not provide all the functions we need. Review Source DB Dinta B. Property Manager Construction Used the software for: Less than 6 months ### "Excellent and Highly Useful" May 5, 2025 5.0 Sortly has streamlined our operations and saved us a lot of time. Highly recommended! Pros We've been using the Sortly app for our inventory management needs and couldn’t be happier. The interface is incredibly user-friendly, and it has made organizing, tracking, and updating our items so much easier and more efficient. The ability to add custom tags, photos, and detailed notes helps us stay on top of everything with clarity and confidence. The mobile access is especially convenient, allowing our team to update inventory in real-time from anywhere. Customer support has also been responsive and helpful whenever we've had a question. Sortly has truly streamlined our operations—we highly recommend it to any business looking for a reliable and intuitive inventory solution. Cons One limitation we've noticed is that Sortly doesn't currently support having two different price fields for a single item (e.g., purchase price and resale price). This would be a helpful feature for businesses that manage both cost and selling prices. We hope this is something they consider adding in the future. Review Source Response from Sortly July 13, 2025 Hi Dinta, Thank you so much for the amazing review and for choosing Sortly to help manage your inventory! 😊 We're thrilled to hear that the app has made your workflow more efficient and that features like custom tags, notes, and mobile access are making a real difference for your team. Also, a big thanks for the kind words about our support team—we are so happy to hear this! Regarding your suggestion about having two different price fields (e.g., purchase and resale price)—we really appreciate you flagging that! While that functionality isn’t currently built-in, we’d love to help you find the best way to achieve this with Sortly as it works today. Could you reach out to us at support@sortlyapp.com? Our team can guide you through your current options and also submit this feedback as a formal request to our product team for future consideration. We're so glad Sortly is saving you time and helping streamline your operations. Thanks again for your support and recommendation! SF Sleiman F. Inventory Manager Wholesale Used the software for: 1-2 years ### "Makes our stockroom always ideal" July 21, 2025 5.0 Pros Sortly helps me to track all the contents of our stockroom so I do not have to second guess what is out of place or where. Every time it is much easier to find tools and spare parts as there are clear folders with product lines. Cons The one thing that I have analyzed is when I attempt to send large batches of data it will hold up longer than expected when I am updating our records to be audited annually. Review Source Response from Sortly July 22, 2025 Hi Sleiman, Thank you so much for the fantastic 10/10 review! 🙌 We're thrilled to hear that Sortly has made your stockroom easier to manage and helps you quickly locate tools and spare parts with clarity and confidence. That’s exactly what we aim for. We also appreciate you sharing feedback about delays when sending large batches of data. Would you mind reaching out to our Support team so we can gather more information about this? You can reach them at support@sortlyapp.com. Just throw in "Follow-Up: Large Upload Issue (Capterra Review)" as your subject line so we can connect the dots. Thanks again for being part of the Sortly community! CS Caleb S. Repair man Machinery Used the software for: 6-12 months ### "Sortly invntory" May 6, 2025 4.0 Its great, one thing im not a fan of is they charge you like 1/2 off and then switch to a $400 cost the next year. Seems like a bait and switch but idk Pros You get alot for what you pay for, its a very user friendly interface Cons You cant connect to a ticket printer, so you can't print out a physical pick ticket from a recipt printer Review Source Response from Sortly May 7, 2025 Hi Caleb, Thank you so much for your review—we’re really glad to hear you’re enjoying Sortly’s user-friendly interface and finding strong value in the platform. We understand the frustration around printing pick tickets. At this time, Sortly doesn’t support printing pick tickets or connecting to receipt-style ticket printers. However, you can print labels using a standard or label printer, which many of our users find helpful for organizing and identifying inventory. Regarding pricing, we truly appreciate you flagging this. Sortly offers 50% off during the first year, and then 20% off in each following year. We always aim for transparency, and feedback like yours helps us make sure we’re clearly communicating these details upfront. If you ever have questions or need support setting up label printing, please don’t hesitate to reach out—we’re here to help at support@sortly.com. Thank you again for being a part of the Sortly community! KS Katie S. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very easy system to setup! " August 25, 2025 5.0 I love it for both my personal and business uses. I use it to track inventory at work and my freezer at home. Best tracking system I have found and have tried a ton! Pros Sortly is awesome for my personal and business life! I use it for both and the best part is you can add a ton of items for free but my work one we pay for because we need more options for items but I use it personally for keeping track of my freezers. Cons Doesn't scan a lot of items yet but I'm sure they're adding more every day. You can take your own pictures and the user interface is very easy. Review Source Response from Sortly August 27, 2025 Hi Katie, Thank you so much for your thoughtful review! We’re thrilled to hear that Sortly has been such a helpful tool for both your business and personal use—it’s great knowing it keeps your work operations organized and helps you manage your freezers at home. You’re right about item scanning—we currently use results from eBay and Amazon to power our database, and we’re actively working on adding more sources so you’ll be able to scan and recognize even more items over time. In the meantime, we love that adding your own photos has been quick and easy for you. We’re so grateful for your 10/10 recommendation and excited to continue improving Sortly for you! -Stephanie SD Sam D. Project Coordinator Utilities Used the software for: 6-12 months ### "Great inventory tools. Would love a minor improvement." January 30, 2025 4.0 Overall, I am satisfied with the Sortly app and how simple it is to use it. Some of my team members have no previous experience with this type of software, but Sortly is easy to navigate and use. Pros I enjoyed how simple it is to use Sortly. I am to create specific locations for my inventory and keep track of items that need to be retired or restocked. The team I work with also found the Sortly app easy to use and the web version was instrumental in helping us restructure our equipment warehouse and processes. Cons I would love to have an option to scan each item into the system. As it is right now I can scan a bar code but then have to manually enter the units or amounts that we are intaking. I would prefer to be able to scan the item's barcode and have the app update quantities. This will make the process a lot smoother and more effective. It would also be a great advantage to be able to use our own equipment (item) numbers instead of the ones generated by Sortly. This would make it easier to crossreference our inventory system with our internal documents. Review Source TT Tim T. General Manager Construction Used the software for: 1-2 years ### "Great product " May 5, 2025 5.0 Its has been very help when transferring material between jobs and keeping a history of those transactions. Pros easy of use on all platforms and it keep account of all of the material cost for us. Cons nothing I can think of at this time it work pretty seamless for us Review Source AP Aishwarya P. clinical coordinator Research Used the software for: 1-2 years ### "Intuitive & Flexible Inventory Management" May 8, 2025 5.0 Sortly has transformed how we track and manage our equipment and supplies. The intuitive design meant almost zero training time, and the mobile capabilities let our field teams stay in sync with the office. Pros User‑Friendly Interface: Clean, drag‑and‑drop organization makes it easy to set up and navigate your inventory. Powerful Mobile App: Quick QR/barcode scanning and photo uploads right from my phone—ideal for on‑the‑go tracking. Cons Reporting Limitations: The built‑in reports are basic—you may need to export data for deeper analysis in Excel or another BI tool. Review Source AF Amin F. IT Support Education Management Used the software for: 1-2 years ### "Amin Ferwanahs Review " May 7, 2025 4.0 Overall it’s been great seeing as we’re still using it, and it hasn’t disappointed us thus far Pros It’s ease of use and helpful nature when trying to sort the massive quantity of items we use. Cons Sometimes I feel like sortly doesn’t have as many features as I’d like and sometimes the desktop version I find to be worse than the mobile. Review Source KT Kim T. Owner Food Production Used the software for: 2+ years ### "Sortly- Not just for your business needs" May 6, 2025 5.0 Very good experience. I recommend Sortly to all of my friends. The more I use the app, the more I find uses for it! Pros I use Sortly for my baking inventory. I have over 500 cookie cutters and 700 stencils. I also use for my personal inventory for insurance purposes- jewelry, art, home purchases and medical records Cons I haven’t found anything I don’t like yet. I’ve been very satisfied with the application. Nothing bad to say Review Source CF Christine F. Customer Service , warranty admin Automotive Used the software for: 2+ years ### "Inventory with ease !" May 5, 2025 5.0 Sortly has helped me to communicate better with customers about the parts they need. It has reduced returns. Pros Being able to add photos of the parts. When sending out orders the customer can see what part is on the quote and I can see the availbility of the parts. Cons It is a little difficult to print reports. We dont use Excel sheets so it is a challenge. Other than that I love the program. Review Source AC Artiest C. Asst. Dir. of Logistics and Equipment Higher Education Used the software for: 6-12 months ### "Higher Learning Review" February 6, 2025 4.0 My overall experience has been pretty good, I’ve researched several options for inventory management mainly. Something standalone that I can integrate seamlessly with Microsoft office. Pros I appreciate the mobile functionality as I am on the go a lot, an app I can use to organize, sort, and keep track of inventory is vital for me. It’s really convenient to have an application that takes some of the manual tedious work away from my day. Cons Limited ability to assign multiple accounts for the logistics team. An authorized user or guest account would be great for when working with external vendors and medium size teams. Review Source KP Kimberly P. operations director Health, Wellness and Fitness Used the software for: 6-12 months ### "operations director" February 4, 2025 3.0 So far, except for the learning curve for each person, it is good. Pros it's all digital. I like the number of ways to make notes for a product and the reports are super when viewed on the computer screen. Cons When it updates, sometimes it loses a file after an update, even if it has been saved. The reports don't print big enough Review Source Response from Sortly February 11, 2025 Hi Kimberly, Thank you for your feedback! We’re happy to hear that you appreciate the digital organization, note-taking options for products, and the helpful reports when viewed on a computer. We’re sorry to hear that you’ve experienced issues with files being lost after updates and that report printing hasn’t been as clear as expected. That’s definitely not the experience we want for you, and we’d be happy to assist in troubleshooting these issues. Please reach out to our support team at https://help.sortly.com/hc/en-us/requests/new, and we’ll work with you to resolve these concerns. We understand that the learning curve can be a challenge when getting started, but we’re glad to hear that things are generally going well for you. Thanks again for sharing your thoughts—we truly appreciate your feedback and will pass it along to our team to help improve Sortly. BW Brittney W. Interior designer Furniture Used the software for: 1-2 years ### "Great app!" May 7, 2025 5.0 Great system, easy to use! a few minor flaws for my particular use Pros Easy to navigate through app, I like how you can move several things at once. Cons When your moving items I hate how you have to select each item and then hit “select all” if there’s more than one quantity. I wish there was a general button that just selected all the items. Review Source RT Riley T. Appliance technician Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Thank goodness for Sortly" May 6, 2025 5.0 We changed to Sortly from a terrible inventory app and the ease of using it is amazing Pros The ease of locating part in my inventory has been a great luxury for me. Absolutely love it! Cons So far I have not found anything about this app that I don’t love. Just a few characters typed in and there it is Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.