# Files.com Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Files.com Software - reviews, pricing plans, popular comparisons to other File Sharing products and more.

Source: https://www.capterra.com/p/169203/Files

---

# 

 Files.com Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Files.com

## What is Files.com?

Files.com is a file orchestration platform that automates file synchronization across cloud storage providers including AWS S3, Azure, Google Cloud, Box, SharePoint, and OneDrive. Workflow automation and webhooks allow IT and data engineering teams to configure reliable, scheduled, or event-driven file sync between systems without manual intervention. The API-first architecture supports custom integrations via SDKs and connects with tools such as Boomi and Power Automate, enabling organizations to keep data consistent across environments at scale. Files.com has been providing businesses with secure, cloud native file transfers for 10+ years, servicing over 6000+ customers across key industries like healthcare, finance, media, technology, and more.

## What is Files.com used for?

[File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sync](https://www.capterra.com/file-sync-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Files.com

4.6 (18)

VS.

[4.6 (94)](https://www.capterra.com/p/145411/Zoho/reviews/)

Starting Price

Contact vendor

Starting Price

$3

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (18)

Ease Of Use

4.6 (14,626)

Value For Money

4.4 (14)

Value For Money

4.4 (12,066)

Customer Service

4.5 (11)

Customer Service

4.5 (11,227)

## Files.com alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Highest Rated

[4.8 (353)](https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/)

Starting price

Contact vendor for pricing

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,470)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

[Syncplicity](https://www.capterra.com/p/226391/Syncplicity/)

[4.1 (27)](https://www.capterra.com/p/226391/Syncplicity/reviews/)

Starting price

$20.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/226391/Syncplicity/)

[View all alternatives](https://www.capterra.com/p/169203/Files/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.5 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Mobile Access

4.5 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Alerts/Notifications

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Backup and Recovery

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Create backups and provide methods to recover deleted/lost data

Cloud Backup

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Process of backing up of files and applications to cloud-based remote servers for protection of data

File Sharing

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Files.com 53 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Create backups and provide methods to recover deleted/lost data

Process of backing up of files and applications to cloud-based remote servers for protection of data

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Detects conflicts in the latest version when multiple users are editing a file at the same time

Add customized logos and colors to align with company branding

Import and export data to and from software applications

Move from one database to another, or upgrade the version of database software being used

Ability to restore deleted, hidden, or lost data from an email server/system

Process of copying and storing data in more than one site or node

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Convert data into a code for security

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Request two or more credentials to prove user's identity before granting access to systems

Ability of websites, web applications, or mobile applications to function without an active internet connection

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Allow users to collaborate and ask questions regarding folders and/or documents within the system

Files and folders are updated in real-time when changes/edits are made

Helps in synchronizing files and folders from remote servers or computers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

At least a username and password is required to access the system

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Create a schedule when files and folders are synchronized

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Synchronization process that copies files in both directions to reconcile changes as needed

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

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We can help you find the software with the features you need.

Features

4.4 (18)

4.4

Based on 18 reviews

## Pricing

Value for money

4.4 (14)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (14)

4.4

Based on 14 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Box](https://www.capterra.com/p/148766/Box/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (11)

4.5

Based on 11 reviews

## User reviews

Overall rating

4.6

Based on 18 reviews

Filter by rating

5(13)

4(3)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MB

Muhammad B.

Sr. IT Manager

Biotechnology

### "A File Transfer that meets the modern era requirement."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 13, 2023

Files.com system and support is pleasant to work with.

Pros

Files.com is easy to administer and use. The combination of the legacy (SFTP, FTPS, etc.) and modern file transfer methods under one portal.

Cons

Plans are very restrictive and should be separated from features and resources.

Switched from

[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)

[Box](https://www.capterra.com/p/148766/Box/)

Easy of use.

Reasons for choosing Files.com

Easy of use and scalability of the file transfer options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Senior Quality Assurance Manager

Industrial Automation

### "Fantastic and fast file sharing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 18, 2023

Pros

Incredibly fast uploads. We still currently use it when mail attachments are too big and it is easily integrated with many email clients. There is also the possibility of protecting files which is handy for sensitive information (that you must be careful before using any file sharing tool).

Cons

The web interface is not as user friendly as some competitors, but still very good and fast. Probably it is fast because the UI is not that cluttered with useless feature. Keep it simple.

Alternatives considered

[OneDrive](https://www.capterra.com/p/161304/OneDrive/)

[Box](https://www.capterra.com/p/148766/Box/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Administradora bbdd

Mechanical or Industrial Engineering

### "Reseña files.com"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 29, 2023

Mi experiencia es muy buena, lo recomiendo totalmente

Pros

Lo que más me gusta es la facilidad de uso, que mis documentos estén seguros y sigan siendo privados

Cons

De momento no hay nada que no me haya gustado

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Miguel G.

QA Tester

Telecommunications

### "No me gusto "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

January 21, 2023

Pros

La prueba gratuita te permite tener una vision de como es el funcionamiento

Cons

No me gusto ya, tuve problemas de conectividad para usarlo como FTP

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jose Carlos H.

Marketing

Internet

### "Transferencia de programas y archivos"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 30, 2022

Buena experiencia en si, te da muchas facilidades para compartir o almacenar

Pros

Tiene una ve3ntaja sobre las demás plataformas ya que deja compartir software sin modificar el código

Cons

A veces se hace complejo para poder acceder al Área que quieres entrar

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director, Enterprise Applications

Biotechnology

### "Fantastic product, with excellent support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2021

Pros

Files.com provides one of the most robust "value for the dollar" offerings I've experienced in the IT space. Everything from cloud SFTP, to automated file movements, to an incredibly full featured API.

Cons

There are no significant cons that I have found.

Reasons for choosing Files.com

The ease of use, additional functionality, and robust support from Files.com made the decision an easy choice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Shannon C.

Director of Operations

Financial Services

### "When you just need things to work"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2021

Overall I am extremely pleased. Having an entire team of developers solely focused on our cloud storage and file management has proven to be critical to our business success.

Pros

Up-time is important for our company, with over 300 users accessing the services nationwide and Files.com delivers. Everything is easy to connect and manage, and the Customer Support team is one of the best I've worked with.

Cons

There are some UI inconsistencies as new features get added, and there is never any communication regarding these changes and their impact on current settings. It would also be nice to get a little more customization for notifications and permissions/folder access.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MG

Maritza G.

Project Manager

Marketing and Advertising

### "Not Dropbox, but will do"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

August 19, 2021

Very easy to access and integrate into Google Drive or Microsoft office. However, I think I like Dropbox better

Pros

I like that it is able to sync up with Google Drive for ease of sharing over the web. Theres no need to be connected to a company server, which is super helpful while we work remotely

Cons

Once you share a file, sometimes the link sharing can be a bit wonky

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

JAZZMEN M.

CEO

Design

### "File perfect"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2021

My overall experience it is a great program worth paying for.

Pros

I love that i can open any file that is sent to me without having to log into another program to read my emails.

Cons

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

Switched from

[Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)

Cant open all message without downloading another app

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Avash K.

WordPress Developer and Pagespeed Optimization Specialist

Information Technology and Services

### "Secure and Fast File Sharing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 30, 2021

I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

Pros

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

Cons

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/169203/Files/reviews/)

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