--- title: "Files.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Files.com Software - reviews, pricing plans, popular comparisons to other File Sharing products and more." source_url: "https://www.capterra.com/p/169203/Files/" page_type: "product" language: "en" --- # Files.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Files.com ## What is Files.com? Files.com is a file orchestration platform that automates file synchronization across cloud storage providers including AWS S3, Azure, Google Cloud, Box, SharePoint, and OneDrive. Workflow automation and webhooks allow IT and data engineering teams to configure reliable, scheduled, or event-driven file sync between systems without manual intervention. The API-first architecture supports custom integrations via SDKs and connects with tools such as Boomi and Power Automate, enabling organizations to keep data consistent across environments at scale. Files.com has been providing businesses with secure, cloud native file transfers for 10+ years, servicing over 6000+ customers across key industries like healthcare, finance, media, technology, and more. ## What is Files.com used for? [File Sharing](https://www.capterra.com/file-sharing-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/)[File Sync](https://www.capterra.com/file-sync-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Files.com?[Manage this product listing](https://www.g2.com/products/files-com/claim_requests/new?auto=true) ## Files.com Overview Updated September 2026 AI summary Files.com enables businesses of all sizes to securely share, store, and manage files in the cloud while supporting collaboration and workplace productivity. Covering categories such as file sharing, cloud storage, and content collaboration, it provides features like real-time synchronization, encryption, access controls, and workflow management. Files.com is accessible on web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Files.com 4.6 (18) VS. [4.6 (100)](https://www.capterra.com/p/145411/Zoho/reviews/) Starting Price Contact vendor Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (18) Ease Of Use 4.6 (129) Value For Money 4.4 (14) Value For Money 4.4 (117) Customer Service 4.5 (11) Customer Service 4.4 (101) ## Files.com alternatives [4.6 (41)](https://www.capterra.com/p/152879/Onehub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Tresorit](https://www.capterra.com/p/150689/Tresorit/) [4.8 (130)](https://www.capterra.com/p/150689/Tresorit/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/150689/Tresorit/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) [4.4 (442)](https://www.capterra.com/p/10007380/ShareFile/reviews/) Starting price $27.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10007380/ShareFile/) [View all alternatives](https://www.capterra.com/p/169203/Files/alternatives/) ## FAQs about Files.com Overview ### Which roles and teams benefit most from Files.com? Files.com is most used by IT administrators, operations leaders, and QA or support teams that need secure file transfers, centralized access, and reliable collaboration across systems. Business analysts, project managers, marketers, and executives benefit from faster document sharing, workflow visibility, and controlled file delivery for internal and external stakeholders. Answer based on 18 reviews Overview ### What company size and specific industries is Files.com built for? Files.com is designed for mid-market and enterprise organizations across a range of industries, including healthcare, finance, media, and technology. It is aimed at companies that need file transfer services and operate in sectors with regular exchange of sensitive or business-critical files. Features and Usability ### What are the key features of Files.com? Files.com offers secure file management and transfer features including document storage, file sharing, file transfer, and data synchronization. It also includes access controls and role-based permissions, multi-factor authentication, audit trail, compliance management, archiving and retention, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Files.com integrate with? Files.com integrates with Amazon S3, Box, Dropbox, Google Drive, Google Cloud, Microsoft Azure, Slack, Zapier, Okta, Auth0, OneLogin, SFTPPlus, Cerberus FTP Server, Titan FTP Server, and iWeb FTP. These connections span cloud storage, identity management, collaboration, and FTP platforms. Getting Started and Support ### What training and onboarding options does Files.com offer? Files.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Files.com offer? Files.com offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to get help with setup, account questions, and troubleshooting, while the product catalog does not provide reviewer feedback on response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 19,120 File Sharing reviews Capterra data shows that buyers of file sharing software rank the following features as their top priorities: - **File Transfer** (**53%** of reviewers rated this feature as critical) - **Document Storage** (**56%**) - **Secure Data Storage** (**59%**) Files.com supports all three of the features reviewers rate most highly: **File Transfer**, **Document Storage**, and **Secure Data Storage**. Together, these capabilities help businesses move files reliably, keep documents organized and accessible, and protect sensitive information, allowing teams to share content with confidence and manage day-to-day file operations more efficiently. File Transfer 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Move files across different systems or networks Document Storage 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Secure Data Storage 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Mobile Access 4.5 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real Time Synchronization 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made Document Management 4.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Files.com 54 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Conflict Tracking: Detects conflicts in the latest version when multiple users are editing a file at the same time - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Password Management: Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Remote Synchronization: Helps in synchronizing files and folders from remote servers or computers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Synchronization Scheduling: Create a schedule when files and folders are synchronized - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Synchronization: Synchronization process that copies files in both directions to reconcile changes as needed - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (18) 4.4 Based on 18 reviews ## Pricing Value for money 4.4 (14) ### Starting price Free trial available Value for money 4.4 (14) 4.4 Based on 14 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Box](https://www.capterra.com/p/148766/Box/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(13) 4(3) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MB Muhammad B. Sr. IT Manager Biotechnology ### "A File Transfer that meets the modern era requirement." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 13, 2023 Files.com system and support is pleasant to work with. Pros Files.com is easy to administer and use. The combination of the legacy (SFTP, FTPS, etc.) and modern file transfer methods under one portal. Cons Plans are very restrictive and should be separated from features and resources. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) [Box](https://www.capterra.com/p/148766/Box/) Easy of use. Reasons for choosing Files.com Easy of use and scalability of the file transfer options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Senior Quality Assurance Manager Industrial Automation ### "Fantastic and fast file sharing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 18, 2023 Pros Incredibly fast uploads. We still currently use it when mail attachments are too big and it is easily integrated with many email clients. There is also the possibility of protecting files which is handy for sensitive information (that you must be careful before using any file sharing tool). Cons The web interface is not as user friendly as some competitors, but still very good and fast. Probably it is fast because the UI is not that cluttered with useless feature. Keep it simple. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [Box](https://www.capterra.com/p/148766/Box/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Administradora bbdd Mechanical or Industrial Engineering ### "Reseña files.com" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 29, 2023 Mi experiencia es muy buena, lo recomiendo totalmente Pros Lo que más me gusta es la facilidad de uso, que mis documentos estén seguros y sigan siendo privados Cons De momento no hay nada que no me haya gustado Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Miguel G. QA Tester Telecommunications ### "No me gusto " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 January 21, 2023 Pros La prueba gratuita te permite tener una vision de como es el funcionamiento Cons No me gusto ya, tuve problemas de conectividad para usarlo como FTP Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose Carlos H. Marketing Internet ### "Transferencia de programas y archivos" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 30, 2022 Buena experiencia en si, te da muchas facilidades para compartir o almacenar Pros Tiene una ve3ntaja sobre las demás plataformas ya que deja compartir software sin modificar el código Cons A veces se hace complejo para poder acceder al Área que quieres entrar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director, Enterprise Applications Biotechnology ### "Fantastic product, with excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2021 Pros Files.com provides one of the most robust "value for the dollar" offerings I've experienced in the IT space. Everything from cloud SFTP, to automated file movements, to an incredibly full featured API. Cons There are no significant cons that I have found. Reasons for choosing Files.com The ease of use, additional functionality, and robust support from Files.com made the decision an easy choice. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SC Shannon C. Director of Operations Financial Services ### "When you just need things to work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2021 Overall I am extremely pleased. Having an entire team of developers solely focused on our cloud storage and file management has proven to be critical to our business success. Pros Up-time is important for our company, with over 300 users accessing the services nationwide and Files.com delivers. Everything is easy to connect and manage, and the Customer Support team is one of the best I've worked with. Cons There are some UI inconsistencies as new features get added, and there is never any communication regarding these changes and their impact on current settings. It would also be nice to get a little more customization for notifications and permissions/folder access. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MG Maritza G. Project Manager Marketing and Advertising ### "Not Dropbox, but will do" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 19, 2021 Very easy to access and integrate into Google Drive or Microsoft office. However, I think I like Dropbox better Pros I like that it is able to sync up with Google Drive for ease of sharing over the web. Theres no need to be connected to a company server, which is super helpful while we work remotely Cons Once you share a file, sometimes the link sharing can be a bit wonky Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM JAZZMEN M. CEO Design ### "File perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 My overall experience it is a great program worth paying for. Pros I love that i can open any file that is sent to me without having to log into another program to read my emails. Cons Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience. Switched from [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) Cant open all message without downloading another app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Avash K. WordPress Developer and Pagespeed Optimization Specialist Information Technology and Services ### "Secure and Fast File Sharing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 30, 2021 I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great! Pros As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer. Cons I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169203/Files/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.