--- title: "ZaiConversations Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ZaiConversations Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/169225/ZaiConversations/" page_type: "product" language: "en" --- # ZaiConversations Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZaiConversations ## What is ZaiConversations? ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency. Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support. ## What is ZaiConversations used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZaiConversations?[Manage this product listing](https://www.g2.com/products/zailab/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZaiConversations 4.9 (10) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (10) Ease Of Use 4.6 (888) Value For Money 5.0 (10) Value For Money 4.6 (798) Customer Service 5.0 (10) Customer Service 4.7 (819) ## ZaiConversations alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [View all alternatives](https://www.capterra.com/p/169225/ZaiConversations/alternatives/) ## FAQs about ZaiConversations Overview ### Which roles and teams benefit most from ZaiConversations? ZaiConversations is most used by executives, operations leaders, consultants, and administrative support teams that need structured communication and process visibility. Managing directors and CEOs use it to oversee conversations and decision flow, while managers, quality assurance staff, and assistants rely on it to coordinate follow-ups, monitor service quality, and keep work organized. Answer based on 10 reviews Overview ### What company size and specific industries is ZaiConversations built for? ZaiConversations is designed for small and medium contact centers serving sales, customer experience, and marketing teams. It is built for organizations that need cloud-based tools to manage callback routing and email interactions, making it a fit for service-driven businesses with moderate contact center needs. Features and Usability ### What are the key features of ZaiConversations? ZaiConversations offers workforce management, call center management, and multi-channel communication features for inbound and outbound operations. Core capabilities include automatic call distribution, IVR, queue management, call logging, call recording, call monitoring, and call reporting, along with CRM, contact database, real-time analytics, and alerts/notifications. Integrations ### Which third-party tools and platforms does ZaiConversations integrate with? ZaiConversations integrates with Salesforce Service Cloud, SugarCRM, and Zoho CRM. These cataloged CRM connections cover core customer data and support workflows, giving ZaiConversations a focused set of third-party integrations for teams that manage service cases and sales records across platforms. Getting Started and Support ### What training and onboarding options does ZaiConversations offer? ZaiConversations provides in person training, live online sessions, webinars, and documentation. In person and live online formats support guided instruction, webinars provide scheduled group learning, and documentation gives teams written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does ZaiConversations offer? ZaiConversations provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support quality, response times, or common issues, so the support experience cannot be assessed from user sentiment in the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) ZaiConversations supports all three of the features reviewers value most: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call center operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and respond to customers more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls ZaiConversations 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 5.0 (10) Free Trial Basic $1.00 Per Feature,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.9 Based on 10 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent PA Paula A. CEO Staffing and Recruiting ### "True partnership with Zailab" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2020 The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!! Pros It's very intuitive and the setup was really easy. It only took us 3 days to go live with the first 50 users. For the first time we have 360 view of our customers, everything you need is made available on the dashboards. The look and feel is very exciting. Cons Nothing comes to mind, about the software. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We have outgrown our previous system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Bas L. CEO Oil & Energy ### "Review Zailab - by Elegant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2020 Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home. Pros Cloud Solution, Easy integration, Easy to use. Cons real time dashboard for agents with queue information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Synthia M. Managing Director Management Consulting ### "A groundbreaking solution for call center design, operations, & management from a vendor that cares" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs. Delightfully, ZaiLab helped us every step of the way. The only slowdown was...well...us! With a lot of client work going on in the background, we were sorry that we couldn't move as quickly as they were prepared to support. Pros The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. What's not to like?! Cons The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) We had a truly horrendous and deeply regrettable experience with 8x8. First, they got us into solutions and call routing add-ons we didn't need. Second, they overcharged us 100% of the time (to the tune of literally thousands of dollars over the years we were with them). Third, they wouldn't reconfigure our set up or refund all the overcharges. I am not exaggerating when I say our team and I lost tens of thousands of dollars in work time in trying to get them to redeem themselves by simply doing what was appropriate. Frankly, we came to...well...despise them. We were incredibly happy to have an honorable, innovative, and effective vendor like ZaiLab step in to help us have a better VoIP experience and future. What a relief! Reasons for choosing ZaiConversations ZaiLab has a highly flexible, pay-as-you-go model that is letting us ease into all that we need. We didn't want to feel rushed in shifting everything to one vendor, all at once. ZaiLab was great about understanding our needs and our timeframes, so we could turn on ZaiLab solution functions on a just-in-time basis and ease out of annoying systems like 8x8 on a timeframe that didn't disrupt our operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eric B. Managing Director Outsourcing/Offshoring ### "Good Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2020 Amazing Pros We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service. Cons Nothing. Keep up the Good Work, Amazing Job Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) very static and slow customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Candice D. Personal Assistant Consumer Services ### "Zailab Products and Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2020 We have had a few minor issues, but was always attended to and resolved by the support team of Zailab, namely \[SENSITIVE CONTENT HIDDEN\]. I would recommend them to any business, small or big. Pros Zailab's product is user friendly and the integration process was quite easy and swift at the time we applied to utilise their services. The features are extensive, especially giving us access to monthly reports on our usage. Cons The email feature is what we do not use. Reasons for choosing ZaiConversations It's a prepaid payment system and we have control of what we spend on a monthly basis, which helps us to control costs to the company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Rochwane K. Quality Assurance Insurance ### "ZaiLab / Compareguru" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls Pros Everything is one click away. and if I have a problem \[SENSITIVE CONTENT HIDDEN\] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again Cons there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again \[SENSITIVE CONTENT HIDDEN\] is there to save the day Reasons for choosing ZaiConversations because ZaiLab has \[SENSITIVE CONTENT HIDDEN\] as support. I will probably leave ZaiLab if \[SENSITIVE CONTENT HIDDEN\] does Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Victoria D. Manager Transportation/Trucking/Railroad ### "Amazing Product with Super Customer service and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2019 Pros Because you only pay for what you use it has been really cost effective to implement. Cons As we are 24 hour operational the patch and upgrades do cause a bit of an issue but the updates outweigh the cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LV Louwrens V. Operations Manager Staffing and Recruiting ### "Quality, quality, quality. Product, service, support. I was very impressed." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2017 Pros The team from Zailab have created a whole new approach to Contact centres and its processes. Very easy to install, very easy to use and very cost effective. Pay per use basis. It is quick, cloud based, and secure. No expensive hardware and licence costs. New features are built almost weekly. I loved it. Cons Still short on a few features, especially for outbound sales, but it is getting there quickly. The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings. Zailab does however give enough notice of changes and will move a scheduled change if it does not suit the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jessy C. Director Leisure, Travel & Tourism ### "The service from Zailab has been phenomenal and we are happy to grow with the product." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2017 Increased productivity and better lead management. Pros Easy to use and set-up. As it is cloud based this means no on premises equipment required or expensive capital outlay. Cons We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rod J. Consultant Research ### "Simply phenomenal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2017 Extremely cost effective. Truly a a first usage based/consumption based solution. Pros You actually only pay for what you use. Ease of use. Response rate in using the platform. Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model. Cons Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169225/ZaiConversations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.