# ZaiConversations Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZaiConversations the right Call Center solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169225/ZaiConversations/reviews --- ZaiConversations 4.9 (10) [View alternatives](https://www.capterra.com/p/169225/ZaiConversations/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZaiConversations Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Synthia M. Managing Director Management Consulting Used the software for: Less than 6 months ### "A groundbreaking solution for call center design, operations, & management from a vendor that cares" March 12, 2020 5.0 Our firm is relatively small, so we were concerned that ZaiLab might not have time to help us get through the usual application ramp-up needs. Delightfully, ZaiLab helped us every step of the way. The only slowdown was...well...us! With a lot of client work going on in the background, we were sorry that we couldn't move as quickly as they were prepared to support. Pros The ZaiLab solution is pioneering, visually pleasing, and easy to use. The sales and tech-implementation teams are highly coordinated, extremely helpful, and entirely competent. What's not to like?! Cons The solution's aesthetically pleasing and cutting-edge appearance matches today's data-science aesthetics. I initially worried it would be too technical a solution for us. In contrast to its space-age, digital-age look and feel, it was a breeze to understand and use. I have to admit, though, I don't love the name ZaiLab. I'd prefer ConnectionLab or something that conveys that the solution enables omnichannel connectivity. Reason for choosing ZaiConversations ZaiLab has a highly flexible, pay-as-you-go model that is letting us ease into all that we need. We didn't want to feel rushed in shifting everything to one vendor, all at once. ZaiLab was great about understanding our needs and our timeframes, so we could turn on ZaiLab solution functions on a just-in-time basis and ease out of annoying systems like 8x8 on a timeframe that didn't disrupt our operations. Switched from [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) We had a truly horrendous and deeply regrettable experience with 8x8. First, they got us into solutions and call routing add-ons we didn't need. Second, they overcharged us 100% of the time (to the tune of literally thousands of dollars over the years we were with them). Third, they wouldn't reconfigure our set up or refund all the overcharges. I am not exaggerating when I say our team and I lost tens of thousands of dollars in work time in trying to get them to redeem themselves by simply doing what was appropriate. Frankly, we came to...well...despise them. We were incredibly happy to have an honorable, innovative, and effective vendor like ZaiLab step in to help us have a better VoIP experience and future. What a relief! Review Source RK Rochwane K. Quality Assurance Insurance Used the software for: 2+ years ### "ZaiLab / Compareguru" February 26, 2020 5.0 By law, I need to keep a record of all our calls and with ZaiLab I have no problem storing and downloading my calls Pros Everything is one click away. and if I have a problem \[SENSITIVE CONTENT HIDDEN\] is always there to sort it out. Never had she made me wait longer than 60 sec to be up and running again Cons there is a glitch in the matrix. sometimes I get to tuck in a call status where I won't receive a call again and again \[SENSITIVE CONTENT HIDDEN\] is there to save the day Reason for choosing ZaiConversations because ZaiLab has \[SENSITIVE CONTENT HIDDEN\] as support. I will probably leave ZaiLab if \[SENSITIVE CONTENT HIDDEN\] does Review Source BL Bas L. CEO Oil & Energy Used the software for: Less than 6 months ### "Review Zailab - by Elegant" March 20, 2020 5.0 Zailab is professional company with a high service level and a personal approach. Questions are answered quickly. The functionality of the product is very good. Especially during the Corona Crisis we are very happy with the solution Zailab offers, it enables our team to work efficiently from home. Pros Cloud Solution, Easy integration, Easy to use. Cons real time dashboard for agents with queue information. Review Source PA Paula A. CEO Staffing and Recruiting Used the software for: 6-12 months ### "True partnership with Zailab" May 27, 2020 5.0 The overall experience has been exceptional, from training all the way to on boarding. The help desk is available 24/7, highly knowledgeable and always ready to help. Top Notch!! Pros It's very intuitive and the setup was really easy. It only took us 3 days to go live with the first 50 users. For the first time we have 360 view of our customers, everything you need is made available on the dashboards. The look and feel is very exciting. Cons Nothing comes to mind, about the software. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) We have outgrown our previous system. Review Source EB Eric B. Managing Director Outsourcing/Offshoring Used the software for: 6-12 months ### "Good Service" March 9, 2020 5.0 Amazing Pros We've using Zailab for a couple of months now, Personal opinion I cannot complain about the service is Top-Notch customer service in terms of the issues with the system. They always answer promptly if I have issues that are as a business person is a must for me address whatever issues that I have because I'm paying service. Cons Nothing. Keep up the Good Work, Amazing Job Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) very static and slow customer support Review Source CD Candice D. Personal Assistant Consumer Services Used the software for: 6-12 months ### "Zailab Products and Services" March 6, 2020 5.0 We have had a few minor issues, but was always attended to and resolved by the support team of Zailab, namely \[SENSITIVE CONTENT HIDDEN\]. I would recommend them to any business, small or big. Pros Zailab's product is user friendly and the integration process was quite easy and swift at the time we applied to utilise their services. The features are extensive, especially giving us access to monthly reports on our usage. Cons The email feature is what we do not use. Reason for choosing ZaiConversations It's a prepaid payment system and we have control of what we spend on a monthly basis, which helps us to control costs to the company. Review Source LV Louwrens V. Operations Manager Staffing and Recruiting Used the software for: 6-12 months ### "Quality, quality, quality. Product, service, support. I was very impressed." November 16, 2017 5.0 Pros The team from Zailab have created a whole new approach to Contact centres and its processes. Very easy to install, very easy to use and very cost effective. Pay per use basis. It is quick, cloud based, and secure. No expensive hardware and licence costs. New features are built almost weekly. I loved it. Cons Still short on a few features, especially for outbound sales, but it is getting there quickly. The frequent upgrades and feature patches does mean a lot of after-hour downtime, which may be problematic for 24-hour contact centres or even on some Saturday mornings. Zailab does however give enough notice of changes and will move a scheduled change if it does not suit the customer. Review Source RJ Rod J. Consultant Research Used the software for: Less than 6 months ### "Simply phenomenal" November 7, 2017 5.0 Extremely cost effective. Truly a a first usage based/consumption based solution. Pros You actually only pay for what you use. Ease of use. Response rate in using the platform. Ease of configuration Core functionality available ZaiLab realised that to make an enterprise grade software solution accessible to smaller contact centre operators would require a truly pay-per-use pricing model. Cons Perfect the way it is. Does not offer predictive dialing just yet but will be offered by January 2018 Review Source VD Victoria D. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Amazing Product with Super Customer service and support" April 29, 2019 5.0 Pros Because you only pay for what you use it has been really cost effective to implement. Cons As we are 24 hour operational the patch and upgrades do cause a bit of an issue but the updates outweigh the cons Review Source JC Jessy C. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The service from Zailab has been phenomenal and we are happy to grow with the product." November 14, 2017 4.0 Increased productivity and better lead management. Pros Easy to use and set-up. As it is cloud based this means no on premises equipment required or expensive capital outlay. Cons We don't have all the features that we would like as an outbound sales centre; however, new features are being built all the time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.