ngDesk

ngDesk

4 / 5 1 review

Who Uses This Software?

From education to IT to real estate, ngDesk has helped scores of companies boost the effectiveness of their customer service and the efficiency of their operations as an all-in-one help desk solution.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ngDesk
  • www.ngdesk.com
  • Founded 2017
  • United States

About ngDesk

ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!


ngDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

ngDesk Reviews Recently Reviewed!


Good software for this price, but in the long run...

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about the application is that it's free. You get many features, that are comparable with the most known providers like "ZenDesk" or "JIRA". For every one, who is looking for a free software like this, this is your software.

Cons: In the long term, my team and I unfortunately got overloaded by the software. Over time, and especially with many tickets, the software becomes confusing, which was also the decisive point for us to change.