Who Uses This Software?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, and Tech Support organizations.


Average Ratings

74 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $599.99/year
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LogMeIn Central
  • secure.logmein.com/home/central
  • Founded 2003
  • United States

About LogMeIn Central

LogMeIn Central is a powerful, easy-to-use endpoint management solution enabling IT professionals to effectively monitor, manage, and secure their endpoint infrastructure. Whether you have remote employees or endpoints scattered across the globe, LogMeIn Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.


LogMeIn Central Features

  • Activity Log
  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Device Management
  • Encryption
  • Signature Matching
  • Web Threat Management
  • Whitelisting / Blacklisting
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Depreciation Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

LogMeIn Central Reviews Recently Reviewed!


Great desktop management tool with a few caveats

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device.

Cons: The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party.

Overall: I was able to wrangle in all of my end-users into one unified platform to both maintain windows and application updates and push out anti-virus installations.

When you are an IT pro - this is the tool for you

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is something really special about logmein. This software rocks!
when you manage several companies, several computers, servers, and remote users you know you have your hands full.
Logmein is one of the greatest to help you achieve just that.
You can create groups (companies), assign users to the groups, give them rights to those groups, have computers in the groups... and you can manage all of those computers and connect to them remotely.
Depending on the version you can do things remotely without having to sing into the computer and know everything you need to know about the status of the computer from a single place (the Central).

I have rarely had an issue or a problem with it, it was awesome to be able to control and help free users (no longer an option) and know that no matter what you have the right tool to connect every single time.

Deployment is also extremely simple

Cons: The only thing I did not love was the fact that they removed the free version.
By doing so they removed the option to have people who are starting out to build their business.
They also forced several people into finding alternatives that would not be as expensive.

Overall: This is the one I chose every single time.
I was one of the first users of logmein and I fell in love with it from the beginning.
I have been a loyal customer and I always recommend it.
Few companies have achieved a level of mastery like logmein has.
Simply the top choice for IT professionals like me.

Capterra-loader

A fantastic product that allows quick set up and fast remote access to computers and servers.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page.
It's extremely useful for remote management, in addition to just being impressive to clients.

Cons: They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss.
They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours.

Overall: I can't imagine doing my job without this software. Things would be so much more clunky and take twice as long without it. It's that good and that important for offering remote support.

Seamless remote access to all workstations eliminating otherwise time consuming visits in person for simple support tasks.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used many remote software applications and LogMeIn is hands down the most useful and versatile player in the market. There is nothing I have found the program incapable of accomplishing and I am constantly learning new features that save me time and my clients money. It would take hours to relay all of the benefits of LogMeIn for the real world IT professional.

Pros: Instant access to multiple networks through one account interface. Easy setup and deployment of software packages and scripts for multiple scheduled maintenance tasks. File transfers are simply drag and drop convenient. With a wide range of collected data at disposal, workstation health is displayed for all aspects of computer function. There is an option to remotely power on and off computers and manage services without the need to remotely take over the computer.

Cons: The only change I would like to see is to eliminate the disconnect that happens momentarily while updating the LogMeIn client software. (It automatically reconnects without intervention.)

I have used LogMeIn since 2011 and my work would be nearly impossible without it.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LogMeIn is a super stable remote access to other computers that I have rarely had issues with in supporting my clients. I am able to access any of the 50 computers I work with instantly, an many at the same time from either the web portal or desktop application. LogMeIn also includes several IT functions that allow sharing of files & remote rebooting of the client computers.

Cons: The cost is higher than some competing remote access software, so unless you have a lot of remote computers you work with you could probably find a cheaper solution. They also don't have as many extra IT functions with my plan that I can find with a few free offerings out there, such as auto-reconnect once the remote system has rebooted, or a remote Windows Task Manager.

Overall: It is consistently stable and manageable for my company. I can literally triple my support of other clients with this software.

Really powerful back-end management of all of your PCs and Servers - at a cost!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: LogMeIn is a wonderful piece of software that is very easy to install, and requires little to no maintenance. I just wish that they would stick with one price and stand behind it.

Pros: Fully functional command prompt, registry editor, event viewer, task manager, service manager, etc., WITHOUT having to take over the PC you are working on! This makes troubleshooting and running scripts on remote computers extremely easy, as you don't have to wait until off-hours since you don't have to take over the actual computer. It's got a great system for organizing your computers into groups, and it's HIPAA compliant with all of the auditing and tracking required.

Cons: It's very expensive, and they keep raising their prices. They've raised prices by 3 times over the past 3 years. I expect this will continue.

Remote desktop software that empowers helpdesk teams.

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: LogMeIn Central allows technical support specialists to view the end-users machine from anywhere in the world. You can transfer files, shadow their session, or share your desktop with them.

Cons: The multiple sub-tiers of the product are a bit confusing. LogMeIn Central... Central basic, Central Plus, Central, Premium. We have the middle level. Some of the articles LogMeIn has says features are available for Central, then at the bottom of the article is clarifies it is only for the Premium members.

Overall: Shadowing an end-user session from anywhere in the world is priceless. When a user cannot get on the network, but they can at least get on a webpage, you can LogMeIn to their machine and get them up and running in no time.

Remote in from any location

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most that it gives me the ability to work from my home computer. I am able to log in within about 2 minutes and has saved me numerous trips to my office. I've used it in both my accounting and sales job and it really does keep my work info at my fingertips. Another great thing is that it gives our CPA the ability to remote in to get any documentation she needs without having to contact me.

Cons: Set up is a little demanding but their customer service reps helped. It is also a little slow, there is a definite lag especially when opening reports.

I highly recommend this business solution for IT support as well as personal use

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how easy it is to use when I am out of the office and need access to my desktop. It has saved my work life many a times when I need a document for my boss or information for my client while working remotely.

Cons: They recently added a program to download to be able to access your computer as opposed to viewing it through your internet browser. The only problem with this can be downloaded something when there are restrictions on your computer that won't allow you to take this action.

Capterra-loader

Good third party remote desktop application.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have clients that we are not able to vpn or rdp to since they have their own networks. We use logmein to remote into the computers that run our software so we can troubleshoot issues. This software is pretty smooth and easy to use for what we use it for. The process to configure it is simple and any one can manage this. My overall use of this is everyday 8hrs a day. well made software.

Cons: At times it can be a heavy resource constraint on a computer that is limited with hardware. It could use some updates to it's functions but not a bad con, more like a minimal con.

Capterra-loader

I love this tool. We use it multiple times daily.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool has simplified remote connection and remote management of PCs. We use it for about 250 PCs. Our IT staff love it due to its reliability and ease of use. Our staff love it because it makes it trivial for IT staff to fix their machines remotely.

Cons: The price has been going up every year. It is getting expensive enough that we may have to look for a more cost effective solution.

A great solution for IT infrastructures

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Response time between computers
- Great selection of features for IT when accessing computers
- great option for device maintenance

Cons: - It's sometimes buggy
- Frequent updates
- Pricy
- Not great business support (I opened an important bug/ticket about 6 months ago and it is still open.. no resolution or updates on the matter)

Overall: A reliable and safe solution for accessing devices remotely.

Helps us manage our infrastructure at a good price

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use the user management, antivirus management, system health monitoring and computer grouping according to location, access and permission frequently to keep on eye on everything and compared to the other software we looked at this has been a great buy for us.

Cons: The only major issue that I have with this product isn't even with the product, it is with the customer support that assists whenever an issue comes up. Being escalated to different tiers of support until you are able to get to the person who can actually help you.

Very helpful product when doing IT support.

Mar 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software helps us to track all our organization pc's in one place. The dashboard allows you to see the health, updates and antivirus statuses of the organization.

Cons: Not inexpensive. When using this product in a large organization the cost can be quite high in order to track all of your assets.

Overall: Changed the way our department is run when doing IT support.

LogMeIn is easy to use--but unreliable

Jun 14, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's features are nice and it handles multiple monitors better than most apps of similar design. It's IOS apps are terrific

Cons: It disconnects---a lot. This doesn't appear to be unique to a machine/network--it just times out very quickly despite changing those settings. It's easy to connect again--but frustrating to do so every 10 or so minutes.

Logmein Central Made it easy to manage all our endpoints.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Managing all our clients was easy with Logmein Central. We could easily see who's online, or not. Manage updates, easily obtain remote access, and all the other features are a huge plus.

Cons: I couldn't really find a huge downside to this software. Their support is amazing, the features are up there with all of their competitors.

Excellent platform for IT remote access

Feb 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use, ease of administration, ease of installation are all very high. Price of LMI Central basic is very competitive.

Cons: Basic is missing a lot of essential features unfortunately (remote file transfer, remote printing, inventory management, OS updates, etc) and stepping up to the next tier can get very pricy.

Expensive but high quality.

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use and it just works 100% of the time. Centralized administration is easy and grouping systems straight forward.

Cons: Way to expensive for small companies. Log me in used to be free at one point. Then they raise the price again and again and again until anything other than large businesses can afford it.

Easy to access all of your computers!

Mar 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love this because we run multiple sites and most of them are ran remotely. When one has an issue with door codes I can just hop on log me in and check out the issue on that computer on site.

Cons: If you forget your password it locks you out for quite a while before being able to log back in again.

LogMeIn has been a life saver!

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When traveling and working out of the area, LogMeIn keeps me connected to my desktop and sever. Once everything is downloaded, you are good to go! Very simple log in.

Cons: The price did go up, but considering what you¿re receiving, I understand. To be able to stay connect while away is truly priceless.

Reduce your software support headaches!!

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't imagine trying to support our clients over the phone without having this product available!

Cons: Occasionally some corporate IT teams will block it... which is not their fault!

Overall: This product and the join.me product have reduced the frustration of our users and the amount of time needed to help our clients! This is a MUST HAVE for us!

Great for remote support

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up
Easy to deploy
Easy to use

Overall: I use LogMeIn daily for remote access and support of our workforce. It works really well and allows me to complete administrative tasks without needing the user to do anything. The pricing has gone up. I wish there was a lower tier for those that don't need things like the built in AZ.

Capterra-loader

Wonderful One-stop shop for programs

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: With all the numerous logins out there, this is a wonderful place to store those passwords and not have to remember a gizillion logins.

Cons: I would like more control of the visual settings offered in this software as well as the layout given to users.

LogMeIn to work from home

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once you download the software to your home computer, you can access the office server in minutes! We can view the office schedule and other information and utilize our dental management software from home. Very convenient.

Cons: Once in awhile, there are connectivity issues, or the server kicks you off when the remote access computer is idle too long. It is a bit frustrating but happens only rarely.

Allows for quick and easy support

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it's extremely fast to connect into devices. The UI is very responsive as well so it makes navigating and connecting VERY fast. I have had excellent session quality with this product.

Cons: The cost is higher than other products with similar features. The "remember my password" setting to connect is saved per computer, not globally, so it must be saved for each computer you connect into.

Capterra-loader

Great remote tool but expensive

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy endpoint and support management. The UI is clean and intuitive. Makes remote support a snap for the help desk.

Cons: The cost is way too high. You can find other remote support tools for a lot less and either the same or more features.

Excellent product, easy to use

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to access all of my computers that I need to remotely. Great tool if I need to work from home, need to be on the factory floor, or am trying to access one of my computers between two different networks.

Cons: Sometimes there is quite a bit of a lag time involved that can be a little frustrating to deal with. Also, sometimes the screen resolution is not that great and is a little bit pixelated. Trying to connect to a two-monitor setup is also challenging at times.

Overall: Easy and simple remote access to various computers. I can pretty much do whatever I need to do - even if it's across multiple networks.

Constant attempted intrusions

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can set a code that gets emailed to me that is required before logging in, since there are so many attempted logins from other countries. There¿s a lot of personal information on my computer, so obviously I would like to keep it that way. It¿s great that it¿s free, but that goes without saying.

Cons: When I called customer service about all of the attempted logins from around the world, they were very unimpressed and said not to worry about it. Also, it would be a lot nicer to be able to use a keyboard and mouse just as if you were sitting at that computer instead of manipulating the screen around.

We use this product on a daily basis, works great

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it shows the computers online at a moments notice on the mobile cellular smart phone device.

Cons: my only issue i have with this product is that you can't transfer files with the cheaper version, that cost extra.

Program is invaluable use it daily for assistance from our head office to walk through procedures.

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to navigate and easy to install Speedy assistance with software program issues and glitches.

Cons: No negative feedback on this software other than it does disrupt what you are working on until issue resolved.

Ideal for remote Access

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ideal for remote access, remote massive installation, execute backup commands. Perfect for those who have multiple clients that need IT support. You can squedule multiple task to run in one or multiple machines.

Cons: It is a great software, the only drawback is the price, it increases, at the same time you get more services.

Worked Good

Feb 02, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software was easy to use and deploy.
I liked the mobile app. I was able to turn on machines remotely.

Cons: If it was not for the insane price hike a little over a year ago, we would still be using it. For a non-profit, we could not afford the increase.

Overall: Ability to remote control machines as well as turn them on remotely (Wake on LAN).

Supper easy and very convenient

Jun 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to remotely access other devices frees up a great range of different possibilities like working from home. The ability to use your smartphone to access different devices is super useful because i always have my smartphone on me

Cons: The is a pice to pay unlike other similar products and doesn't allow for online meetings. This is the only main issues I have found with it other than it looks very complicated to new users.

Overall: working from home

LogMeIn for Private Practice Dental

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick connection to office server from home. No need to log in every time, simply click on the device you want to connect to and you're in!

Cons: Occasionally can be slow, and sometimes if inactive for a few minutes you are automatically logged out.

Logmein- a paid version of remote desktop

Jul 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: More functionality than chrome remote desktop, as you can transfer files. I also like the ease with which you can switch between monitors and the capability of blacking out the screen at the host computer.

Cons: It is slower and choppier; also, making the screen big enough to read clearly on the remote computer remains an issue. I'd like to see this a little faster, a little smoother, and with greater resolution.

I use this product almost daily to access software and files from our host computer.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and allows me to be in two places at once - which is essential to keeping up with my daily tasks.

Cons: It is a bit overpriced. The product does save me quite a bit of travel time, but the convenience is almost not worth the price.

Overall: It allows me to access files and information from different locations. I can also print documents from the host computer to the local printer.

Convenient - instant access remotely, which saves time and money

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about LogMeIn is the smooth setup(s) and it's versatility. Another plus is the ability to import as well as export files directly and instantly.

Logmein gets the job done well

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Logmein enables you to remotely log into computers. It works well, even allowing you to import/export files directly (which is not possible through Chrome remote desktop). It works a little better than Chrome as well; faster, smoother operations, and more natural when working with multiple screens

Cons: The additional functionality of logmein, when compared to Chrome remote desktop (a free option) was not enough for me to continue using it; unless you're a heavy user, I suggest sticking with free software

One of the myriad of remote support options

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: LogMeIn offers many of the features necessary to remotely access and support end users. It has a small RAM and processor footprint and is compatible with Windows XP through Windows 10.

Cons: Comparatively very expensive for companies. Customer support is hit or miss. Some TeamViewer techs are very helpful. Others seem to care less about helping.

We used log me in for years.

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked the basic function of remote desktop access. The interface was user friendly enough. We also utilized their cloud service, Cubby, while it was around.

Cons: CUBBY was not a user friendly service, it is good they discontinued it. LogMeIn worked perfectly fine, we just discontinued use when we were offered a less expensive alternative with another program we use.

Capterra-loader

Remote Support and Software VPN done right

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LogMeIn Central provide a great solution for supporting multiple workstations and at the same time providing the ability to manage a software VPN that is reliable and easy to setup

Cons: Pricing has gone up over the years. I understand their model but I think that taking away the free version with less features was a mistake.

Good But Could Be Better Log Me In

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate through the software and to link up with other desktops. Overall, I like LogMeIn but they need to make improvements for UX.

Cons: The pricing for the lack of improvements is a bit disappointing. I expect, with price increases here and there, for a software to continue to upgrade user experience. I don't see that happening here.

Convenient

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: With multiple computers that I need access to being able to do so remotely is great. Clients are always amazed that we can change the lights while we are standing there talking.

Cons: At times this is slow to load, it may be computer dependent but once it loads fully there are no issues.

Able to access my computers from any device

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My employees can be kept up and running. They can be productive from anywhere while techs login to troubleshoot.

Cons: Often slow, depending upon connection. Lagtime does occur. But usually no problems. The slowest is the start up time when first using.

Overall: Remote access to troubleshoot and also print remote documents to local printers.

Makes it easy to access our Salon computers

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes it very easy to see if a computer of ours is offline and makes it easy to access the computers.

Cons: Sometimes we have glitches where it shows a computer as accessible but it won't connect, but this is usually solved by exiting out of the program and going back in.

Good features, but pricey option

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: This is a good computer management support tool for my company. It has lots of monitoring tools, which are helpful in diagnosis.

Cons: They raised the price quite a bit about a year ago, then my boss said to find another option. That's a shame since Logmein was one of the first softwares I used.

I can quickly remote to my computer from anywhere

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, the fast setup can see multiple monitors, the iPhone app.

Cons: The cost has gone up, but it is worth the price.

Overall: I used this to remote to my office computer from anywhere. I can easily remote in, see both of my monitors, and navigate as if I am in my office. I highly recommend this product.

Capterra-loader

Great remote server control option

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Trusted software that is easy to setup and just works which is what you want. Support for multiple platforms for multiple environments.

Cons: A little more expensive than other options. I generally don't like leaving programs running in the background but I make an acception for log me in.

I'm Using LogMeIn Open Voice and its Great

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I rate this product very high. I get on a lot of various conference calls throughout my week and this tool is a necessity.

Pros: I've been using Open Voice for a while to conduct my conference calls and its been a great product. I even get an email summary after my call that I can record and track if necessary

Cons: We have had issues in the past with people getting on the conference lines, but that has been minimal.

A must-have for anyone who needs remote access

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The wake on lan feature is great and the web browser access is really convenient especially if you need emergency access and you don't have your computer/laptop with you and need to use someone else's machine.

Cons: There is very little to complain about it feature-wise. The only downside is the price which made me look for cheaper alternatives.

Helpful when you can't be in a million places at once

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall, we found LogMeIn easy to install and connect. Employees then have to create a LogMeIn account and designate their computer as the host computer, including creating and sharing a passcode, which they share with the administrator. However, once the program is installed, the credentials can be saved to speed up the login and connection process for future sessions.

Cons: The initial setup process is more involved and complicated for the host computer than it is for the admin.

Love this product - being able to access work computer from anywhere is a lifesaver!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work remotely and sometimes need to assist my team members with computer issues. LogMeIn allows me to log into their computer so I can trouble shoot and correct the problem.

Cons: Ran into some issues with logging in but was able to remedy the situation. I had saved the password on the log in pop-up and after a while it locked me out of the computer I was trying to access. Had to go through a few steps to clear the error but was able to get back in. Removing the saved password has kept me from running into this problem again.

LogMeIn is used for most our access to customer sites

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to use! With other remote desktop connection apps, you have to look up specific VPN credentials. With LogMeIn, the initial setup for a customer site takes place and the work to connect each time after that is minimal.

Cons: Sometimes there seems to be quite a bit of a delay in LogMeIn. i.e. a server will appear occupied by a team member when it hasn't been accessed for hours. Usually refreshing the client resolves this, but it can be annoying.

Capterra-loader

Good Remote software

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: This is a good centralization software that allows you to really control many of machines. I love how I can push patches across the network.

Cons: The software can be very expensive especially for smaller businesses. The interface is cumbersome and intimidating to green users.

Perfect for all your remote access needs

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Logmein is absolutely perfect when needing remote access to computers. We have used it to help employees with problems they have had and also to assist with installations of programmes.

Cons: No real cons to speak of as such. The software is quick and easy to use. It has been unresponsive once or twice.

Good Software but they double their price every year

Jul 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Good software, does what it needs to do, easy to learn and easy to install, gives me remote access to my computers and let's me print remotely

Cons: the software keeps on getting more and more expensive, they try to give discounts, but it is way overpriced. Also support is not north American based and they seem to not really are or know the product that much.

Overall: Gives me goof remote access to my computers when I need it. But it is the same remote access that a dozen other products do.

LogMeIn Software

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what it says. The ability to log in from anywhere has been great.

Cons: Using it on a phone is not the easiest.

Overall: I used LogMeIn to help troubleshoot problems, so that I don't have to always be there. I've been able to fix simple things from my phone or tablet even. It has been very helpful.

I've been using LogMeIn Central for 5+ years to remote control various computers.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fairly easy to use and does everything I need it to do. I don't use many of the more advanced features.

Cons: It is now a paid service, whereas when I first started using LogMeIn Central, it was free. Since LogMeIn Central is no longer free, that also offers me the opportunity to explore other remote control applications, free or paid service.

Overall: It allows me to easily remote control many computers (based on our licenses). I use it as needed.

Consistent Remote Support Tool

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: LogMeIn makes it easy to have a central repository to go to to be able to log in to all of the machines you need to remotely control. The interface is easy to use and I like how I've seen it continue to improve over the years.

Cons: As time has gone on the price has continued to increase at unexpected times, sometimes there was grandfathering, and sometimes there wasn't. Never know when they are going to hit ya...

Helpful to log in from home

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: SO helpful to log into work software from home so that I could complete tasks in peace. Very nice being able to remotely do payroll.

Cons: I quite enjoyed this software, but when it came time for renewal, the price skyrocketed. The boss did not want to renew.

This is a helpful tool used when I am having issues with my computer!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I work for a very busy practice and when I have computer issues it is definitely an urgent situation. I love that I can call him and he can connect to my PC to see and fix my issue quickly! Awesome technology!

Cons: One thing that I have noticed when using this software is that the quality of my screen resolution seems to decrease a bit, but that clears up as soon as the session is completed.

LogMeIn Softward

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and consistently works.

Cons: A little more expensive than I would like

Overall: An essential software allowing me total access to my business machine from any location. Dependable, easy to use. A little pricey but worth the money.

The free version was awesome!

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Does the job. Our IT guy works remotely for our team that is all over the US. LogMeIn has made his job super easy.

Cons: We get alot of login failures. The price is outrageous. Customer Support has been good to us so far when we asked for a price discount which we shouldn't have had to do.

Overall: Would be a really good product if the price wasn't so high.

Still learning but it was a breeze to download and use.

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One feature that caught my attention is that you can customize your personal meeting background with your company logo or a picture of yourself which I find is really fun. Especially when you have web meetings with coworkers that are located in other offices across the country that have not met each other. I feel the call is a little more personal and great way to connect a face to a voice.

Cons: I personally did not experience this but I have had coworkers message me during the meeting that all of a sudden their audio went out and they had to drop off and rejoin the meeting to get it to come back on.

Not the best out there

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Not much of anything honestly. I guess you get to see all your computers listed in one spot, does that count?

Cons: It takes a long time to connect to each computer and they you have to disconnect to get back to the screen to see the other computer, very time consuming.

Awesome tool

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great mobile , Mac and PC management. The remote sessions were easy to connect and always reliable. Great for asset management and remote support.
Excellent tech and customer support.

Cons: The Mac update/Patch feature needs to be implemented.

Overall: After using several remote agents in the past ,I find this tool very fast and reliable when connecting to cross platform devices. Easy deployment with customizable features.

Recommendations to other buyers: No

What would I do?

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Honestly, what would I do without LogMeIn? I try so hard to leave work behind but every once in awhile I just have to get on my computer and check something out. Running a preschool means needing to be up to date with grumpy parents and having a way to see old communication, ouch reports or anything saved on my computer is perfect. I love how LogMeIn is simple to use, easy to get at what I need and I can even shut down my computer when I'm done!

Don't know what I would do without this software

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it gives me the ability to manage all of my devices from one easy place. It saves me time so I dont have to look for passwords and old information while keeping my information safe. Definitely worth the price.

Cons: It was not as easy to use in the beginning and then it become intuitive once you have used a few times.

Simple, effective, problem-free

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Security features, ease of use, reliability

Cons: None to speak of

Overall: Our accounting firm uses this program for employees who work remotely. They are able to access our network and shared drives with ease. I really like the security features; when we had an unauthorized login attempt, the program immediately emailed a supervisor.

Recommendations to other buyers: It does require you to leave the computer in question on indefinitely, just something to be aware of

Love LogmeIn

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this as a way to remotely access my work computer from home, or anywhere really. It is fast and reliable, can even use an app on my phone. Features and functionality are very intuitive and easy to use

Great for enterprise

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We lock down Remote Desktop and use clients from LogMeIn to connect to our machines at our remote locations. LogMeIn has worked flawlessly for the past two years. We love it.

Great for bookkeeping

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great for being able to remote in and work on a client's books without having to travel. Easy to set up and install and use

Great Product

May 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. The software allows employees to work remotely for any location with internet access.

Cons: It is affected by internet connectivity. This is not a software issue. It would be nice to have an offline feature if possible.

LogMeIn just works

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: LogMeIn is a life saver, it's so easy to organize your systems, pop in and address what needs to be dealt with.