# HotelFriend Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HotelFriend Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more.

Source: https://www.capterra.com/p/169263/HotelFriend/pricing

---

# 

 HotelFriend Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HotelFriend

## What is HotelFriend?

HotelFriend presents a cloud-based all-in-ine hospitality management system with accounting module. Billing & invoicing module helps to automate all hotel's accounting and paperwork in several clicks. It allows to create invoices and payments, accompany documentation in an easy and intuitive way.

## What is HotelFriend used for?

[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Reservations](https://www.capterra.com/reservations-software/)

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

91%

Neutral

0%

Negative

9%

Starting price

€64

Other, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HotelFriend

4.5 (22)

VS.

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting Price

€64

Other, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (22)

Ease Of Use

4.6 (26,258)

Value For Money

4.2 (21)

Value For Money

4.4 (20,120)

Customer Service

4.7 (20)

Customer Service

4.6 (20,377)

## HotelFriend alternatives

[4.4 (3,269)](https://www.capterra.com/p/120109/Xero/reviews/)

Starting price

$25.00

Per User, Per Month

Highest Rated

[4.7 (822)](https://www.capterra.com/p/163114/Zoho-Invoice/reviews/)

Starting price

Contact vendor for pricing

[4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/)

Starting price

Contact vendor for pricing

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/169263/HotelFriend/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

4.4 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Invoice Creation

4.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Create invoices from scratch or have recurring invoices

Online Booking

4.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

4.7 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Online Invoicing

4.8 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Create, send, and view electronic invoices

Third-Party Integrations

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

HotelFriend 77 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Manage various distribution channels, build relations with channel partners, and track their performance

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Communicate with guests directly within the system

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Creation, processing, verification, and execution of invoices till the payment is made

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Create, send, and view electronic invoices

Report showing financial balance at the beginning and the end of the period, along with activity

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Track and manage the profit margin between the cost of a product and its selling price.

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Receive data and information in real time

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Search and filter data across systems to locate required information by entering keywords or certain criteria

One location

Manage operations/processes associated with spas and other hotel activities

Calculate tax and make deductions on gross income from sources like wages, investments or self-employment

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.5 (22)

4.5

Based on 22 reviews

## Pricing

Value for money

4.2 (21)

Free Trial

Basic

€64.00

Other,Per Month

Value for money

4.2 (21)

4.2

Based on 21 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

MySQL](https://www.capterra.com/p/11482/MySQL/)[

Odoo](https://www.capterra.com/p/135618/Odoo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (20)

4.7

Based on 20 reviews

## User reviews

Overall rating

4.5

Based on 22 reviews

Filter by rating

5(16)

4(4)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

Anshul S.

Marketing Manager

Information Technology and Services

### "Best PMS with Channel Manager ever!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 27, 2026

Pros

We are very happy with HotelFriend. The system is easy-to-learn, reliable, and fits our daily operations perfectly. We especially appreciate the Channel Manager - it saves us a lot of time and keeps all our bookings perfectly in sync, with the opportunity of chatting with clients from one platform, without switching among all the OTAs. For our 56-room hotel, switching to HotelFriend was a great decision. The transition was smooth, and the team has been supportive throughout. We can confidently recommend HotelFriend to other hoteliers.

Cons

The system is intuitive and user-friendly. But you have to pay extra for employees training if needed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Courtney P.

Owner

Hospital & Health Care

### "A Smooth and Reliable Hotel Management System That Delivers Real Value"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 16, 2026

Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management.

Pros

HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification.

Cons

There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NS

Natasha S.

homemaker

Hospitality

### "good software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 29, 2025

Pros

easy to book a hotel room and its affordable and easy to use

Cons

i have no problem with it everything is fine. there no issuess

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BP

Brittany P.

Manager

Restaurants

### "Can book anywhere in the world"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 4, 2025

I like how you can book a hotel anywhere in the world on this app

Pros

This app has been convenient once we arrive to the hotel we are able to check it

Cons

I use paypal to feel safe but they app doesn't have a paypal option

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NF

Nathaniel F.

Owner

Construction

### "Great for booking hotels!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 26, 2025

Overal a good experience. I didnt see a downside.

Pros

How easy it is to find and book hotels all over the US.

Cons

i have no complaints about this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Paid Media Manager

Marketing and Advertising

### "Software and Hardware from One Hand. That Makes Implementation Very Fast!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 27, 2024

From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team.

Pros

HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck.

Cons

The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap.

Switched from

[Hotelogix](https://www.capterra.com/p/76374/Hotelogix/)

We wanted to have an automated work process.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AS

Alexander S.

Hoteldirektors

Hospitality

### "Umständlich, verbuggt und nicht up to date"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

March 14, 2024

HF ist ein Programm wie man es als Hotel nicht gebrauchen kann. Rechnungen können nicht geändert werden, Zahlungen müssen immer vollständig zurück erstattet werden, es ist nicht möglich nachträglich Discounts zu geben oder ein Frühstück zu entfernen ohne die Zahlung vollständig zu stornieren und im Anschluss nochmal zu belasten (völlig realitätsfern). Rechnungen werden zudem automatisch ausgestellt wenn der Gast sich seinen Kontostand in der App ansieht, was erneut zu Problemen führt wenn er keine Rechnungsadresse angegeben hat. Self Checkin Kiosk stürzt regelmässig beim CheckIn Prozess ab und die Gäste können den Prozess nicht mehr neu starten weil der Code pro Reservierung nur ein einziges Mal fuktioniert. Abgesehen Davon ist es völlig verbuggt, Leistungen werden bei Zimmerumzug einfsch mehrfach aufgebucht, Preise geändert etc. pp.

Pros

Im Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp

Cons

Die versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist.

Switched from

[Apaleo](https://www.capterra.com/p/197063/apaleo/)

Alternatives considered

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Reasons for choosing HotelFriend

Wir sind nach 2 Monaten direkt wieder weggewechselt. Wir haben durch die Benutzung vin Hf zu viel Geld verloren mangels Connectivität und weil wir Geld zurückerstatten mussten für eine Rechnungakorrektur.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Coral M.

Revenue Manager

Hospitality

### "Automated revenue management "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 4, 2023

Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work

Pros

I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates.

Cons

Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Paul M.

Chief Digital Officer

Hospitality

### "Keep doing awesome products"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 27, 2023

The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free.

Pros

The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.

Cons

We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.

Switched from

[Beds24](https://www.capterra.com/p/123511/Beds24-com/)

The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail.

Reasons for choosing HotelFriend

It was an incredible savvy elective.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Adrian J.

IT Manager

Information Technology and Services

### "Invoice Management Optimized for Tax Compliance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 4, 2023

The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.

Pros

Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.

Cons

There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.

Switched from

[SIHOT](https://www.capterra.com/p/130463/SIHOT/)

[protel PMS](https://www.capterra.com/p/83669/protel-PMS/)

Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution.

Alternatives considered

[Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/)

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)

[Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Reasons for choosing HotelFriend

This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/169263/HotelFriend/reviews/)

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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