# HotelFriend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HotelFriend the right Billing and Invoicing solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169263/HotelFriend/reviews --- HotelFriend 4.5 (22) [View alternatives](https://www.capterra.com/p/169263/HotelFriend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HotelFriend Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews Coral M Revenue ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.“ October 4, 2023 Chansa K operations managerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “the interface took me a while to get the hang of“ June 24, 2021 Adrian J IT ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware.“ September 4, 2023 DC Devashish C Digital Marketing ExpertMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts.“ April 11, 2023 JT Jane T CTOHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction“ April 7, 2023 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Courtney P. Owner Hospital & Health Care Used the software for: 6-12 months ### "A Smooth and Reliable Hotel Management System That Delivers Real Value" January 16, 2026 5.0 Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. Pros HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification. Cons There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. Review Source AA Andrew A. CEO Hospitality Used the software for: 2+ years ### "Cost-effective, user-friendly, no crashes" May 18, 2023 5.0 HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel. Pros The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration. Cons There were some problems with layout of financial reports but they already fixed this in a new update. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing HotelFriend It offers all features I need for a good price Switched from [protel PMS](https://www.capterra.com/p/83669/protel-PMS/) My old system had poor reports feature, API integrations simply did not work and their response time was way too slow. Review Source NY Navid Y. Manager Hospitality Used the software for: Less than 6 months ### "Weird Pricing, Suffering from bugs" January 5, 2020 1.0 We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems. Pros We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support Cons There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing HotelFriend Because they miss promoted their product. Review Source Response from HotelFriend February 19, 2020 Dear Navid, We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative. We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance. Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues... Unfortunately, this was not enough to keep you among our satisfied customers. Thanks for your opinion. Kind regards, HotelFriend team Paul M. Chief Digital Officer Hospitality Used the software for: 6-12 months ### "Keep doing awesome products" September 27, 2023 5.0 The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free. Pros The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up. Cons We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries. Reason for choosing HotelFriend It was an incredible savvy elective. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail. Review Source Adrian J. IT Manager Information Technology and Services Used the software for: 2+ years ### "Invoice Management Optimized for Tax Compliance" September 4, 2023 5.0 The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs. Pros Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying. Cons There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update. Alternatives considered [Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing HotelFriend This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well. Switched from [SIHOT](https://www.capterra.com/p/130463/SIHOT/)[protel PMS](https://www.capterra.com/p/83669/protel-PMS/) Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution. Review Source FH Florian H. Cooperative Education Student Hospitality Used the software for: Less than 6 months ### "Good cloud based PMS" October 29, 2019 5.0 We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area. Pros We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us. Cons The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) The old PMS software was outdated, epensive and hard to use for us. We needed one program with every function with a clear red line to follow. Review Source Response from HotelFriend November 6, 2019 Dear Florian, thank you for the feedback. We appreciate it. Anshul S. Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Best PMS with Channel Manager ever!" January 27, 2026 5.0 Pros We are very happy with HotelFriend. The system is easy-to-learn, reliable, and fits our daily operations perfectly. We especially appreciate the Channel Manager - it saves us a lot of time and keeps all our bookings perfectly in sync, with the opportunity of chatting with clients from one platform, without switching among all the OTAs. For our 56-room hotel, switching to HotelFriend was a great decision. The transition was smooth, and the team has been supportive throughout. We can confidently recommend HotelFriend to other hoteliers. Cons The system is intuitive and user-friendly. But you have to pay extra for employees training if needed. Review Source NS Natasha S. homemaker Hospitality Used the software for: 6-12 months ### "good software " April 29, 2025 5.0 Pros easy to book a hotel room and its affordable and easy to use Cons i have no problem with it everything is fine. there no issuess Review Source VR Verified Reviewer Paid Media Manager Marketing and Advertising Used the software for: Less than 6 months ### "Software and Hardware from One Hand. That Makes Implementation Very Fast!" September 27, 2024 5.0 From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team. Pros HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck. Cons The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap. Switched from [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) We wanted to have an automated work process. Review Source Coral M. Revenue Manager Hospitality Used the software for: 1-2 years ### "Automated revenue management " October 4, 2023 5.0 Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work Pros I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates. Cons Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long. Review Source NF Nathaniel F. Owner Construction Used the software for: 6-12 months ### "Great for booking hotels!!" February 26, 2025 4.0 Overal a good experience. I didnt see a downside. Pros How easy it is to find and book hotels all over the US. Cons i have no complaints about this software. Review Source BP Brittany P. Manager Restaurants Used the software for: Less than 6 months ### "Can book anywhere in the world" April 4, 2025 5.0 I like how you can book a hotel anywhere in the world on this app Pros This app has been convenient once we arrive to the hotel we are able to check it Cons I use paypal to feel safe but they app doesn't have a paypal option Review Source AS Alexander S. Hoteldirektors Hospitality Used the software for: Less than 6 months ### "Umständlich, verbuggt und nicht up to date" March 14, 2024 2.0 HF ist ein Programm wie man es als Hotel nicht gebrauchen kann. Rechnungen können nicht geändert werden, Zahlungen müssen immer vollständig zurück erstattet werden, es ist nicht möglich nachträglich Discounts zu geben oder ein Frühstück zu entfernen ohne die Zahlung vollständig zu stornieren und im Anschluss nochmal zu belasten (völlig realitätsfern). Rechnungen werden zudem automatisch ausgestellt wenn der Gast sich seinen Kontostand in der App ansieht, was erneut zu Problemen führt wenn er keine Rechnungsadresse angegeben hat. Self Checkin Kiosk stürzt regelmässig beim CheckIn Prozess ab und die Gäste können den Prozess nicht mehr neu starten weil der Code pro Reservierung nur ein einziges Mal fuktioniert. Abgesehen Davon ist es völlig verbuggt, Leistungen werden bei Zimmerumzug einfsch mehrfach aufgebucht, Preise geändert etc. pp. Pros Im Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp Cons Die versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist. Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing HotelFriend Wir sind nach 2 Monaten direkt wieder weggewechselt. Wir haben durch die Benutzung vin Hf zu viel Geld verloren mangels Connectivität und weil wir Geld zurückerstatten mussten für eine Rechnungakorrektur. Review Source TD Tamara D. Managing director Venture Capital & Private Equity Used the software for: 2+ years ### "How to easy manage hotelbookings" April 15, 2023 5.0 Despite easy use and ability of learning by doing sometimes I needed support and I can 100% recommend the professional customer service. They take the time to explain and are always patient and friendly. Pros I like the way Hotelfriend software creates invoices, manage boookings, tracking profitability of company and monitor workload Cons I really miss the option to edit a small detail in an already created invoice like name or date or adding infos to the invoices (details which customers asks me to add) instead of completely cancel it and create a new one Reason for choosing HotelFriend When I was searching for a suitable software I found hotelfriend and had a call with \[sensitive content hidden\] and he impressed me with the first call and also the conditions were perfect. Review Source MC Michael C. Front Desk Officer Leisure, Travel & Tourism Used the software for: 1-2 years ### "HotelFriend gets the best out of hotel employees" June 16, 2021 5.0 Overall, this software is a must have for hotels, lodges and other travel services. HotelFriend is indeed a hotel's friend, especially it's employees. Pros HotelFriend is like all the documents that we used to keep put together. It has integrated Front Desk work, Reservation and Accounting into one place. This software could literally work on its own Cons Albeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here Review Source Response from HotelFriend July 2, 2021 Dear Michael, thank you for the feedback. We appreciate it. JT Jane T. CTO Hospitality Used the software for: 6-12 months ### "HotelFriend has truly changed the game for us" April 7, 2023 5.0 Our hotel has seen a remarkable 70% improvement in room distribution. The system's features made it easy to manage and sell our rooms with ease, resulting in increased revenue and guest satisfaction Pros With centralized control and automation, we have seen a great increase in productivity, which was impossible with our old software Cons We like everything. Nothing to add. It was quick and easy to set up. Review Source HR Hüttermann R. Very good handling Recreational Facilities and Services Used the software for: Less than 6 months ### "An practical and manageable Pms Tool" October 2, 2019 5.0 I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel. My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested. Pros I see the payments of the guests,the management of daily tasks I realise which guests have booked breakfast. Analyzes for the finances of the hotel are live online and as lists to print Cons I like the service an d that i could Print the analyze Review Source Response from HotelFriend November 6, 2019 Dear Rose, thank you for the feedback. RV Richard V. Hotelier Leisure, Travel & Tourism Used the software for: I used a free trial ### "Great software with many possibilities" May 3, 2019 5.0 I'm very satisfied. The cooperation is very good. Pros \- all data is in the cloud, the software runs in the web browser - the software is very easy to use, very intuitive, even fun - there are many hints in the software for the operation, you can´t do anything wrong - a series of tutorials to help you understand and great customer support - there is a separate app and an own channel manager, which are included in the purchased package - simple training of the staff (we looked at it together and since then there were no questions from the staff) Cons We have not found anything yet. It is very convincing. Review Source Response from HotelFriend May 7, 2019 Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon. MK Musonda K. Customer Service Hospitality Used the software for: 6-12 months ### "Hotel services at your fingertips" April 7, 2021 4.0 It is now easier to handle client's requests, especially during peak hours of business. Everything is digital so its easy to keep track of orders and requests. Pros It eases the process of check in to the hotel. you no longer have to wait in a long queue just to get yourself a room. Cons The app is not free, therefore users have to download on to their device but will in addition need to pay for it. Also their system is very slow. Review Source Response from HotelFriend May 26, 2021 Dear Musonda, we appreciate your feedback and continuously improve HotelFriend system to the highest standard. With regards to Concierge App pricing, you can access majority of its functionality at no additional cost by selecting our Grow Package. Meanwhile, your guests can always use Concierge app for free. DC Devashish C. Digital Marketing Expert Marketing and Advertising Used the software for: Less than 6 months ### "HotelFriend would typically praise its ease of use" April 11, 2023 5.0 HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support. Users might also highlight its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts. Pros HotelFriend would typically praise its ease of use, comprehensive features, reliable performance, and excellent customer support. Its ability to streamline operations, enhance guest satisfaction, and ultimately increase revenue for hotels and resorts. Cons Nothing, all things are good and i love there services Review Source VR Verified Reviewer operations manager Information Technology and Services Used the software for: Less than 6 months ### "HotelFriend Review" June 24, 2021 4.0 Pros easy to use, inexpensive, great format for adding tours to holiday packages Cons the interface took me a while to get the hang of Review Source Response from HotelFriend July 2, 2021 Thank you for the review. We appreciate it. CK Carina K. Banker Banking Used the software for: Less than 6 months ### "Perfect Business Software" October 11, 2019 4.0 Pros The learning platform is very suitable for companies that want to train their employees. The platform is simple and there is a wide variety of training courses that can be easily conducted online. Cons As an active user of the software, I have no negative points about the learning platform. Review Source Response from HotelFriend November 6, 2019 Dear Carina, thank you for the feedback. 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