--- title: "HotelFriend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HotelFriend Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/169263/HotelFriend/" page_type: "product" language: "en" --- # HotelFriend Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HotelFriend ## What is HotelFriend? HotelFriend presents a cloud-based all-in-ine hospitality management system with accounting module. Billing & invoicing module helps to automate all hotel's accounting and paperwork in several clicks. It allows to create invoices and payments, accompany documentation in an easy and intuitive way. ## What is HotelFriend used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 91% Neutral 0% Negative 9% Starting price €64 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HotelFriend 4.5 (23) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €64 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (23) Ease Of Use 4.6 (1,623) Value For Money 4.3 (22) Value For Money 4.6 (1,549) Customer Service 4.7 (21) Customer Service 4.7 (1,591) ## HotelFriend alternatives [4.7 (118)](https://www.capterra.com/p/40773/RezStream-Cloud-PMS/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (481)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169263/HotelFriend/alternatives/) ## FAQs about HotelFriend Overview ### Which roles and teams benefit most from HotelFriend? HotelFriend is most used by hotel owners, general managers, and hospitality executives who oversee daily operations, guest services, and revenue performance. Front desk and customer service teams rely on it to manage bookings and check-ins, while IT and digital marketing leaders use it to streamline systems, promotions, and online guest engagement. Answer based on 23 reviews Overview ### What company size and industries is HotelFriend built for? HotelFriend is a hotel management software for hospitality businesses, used mainly by small businesses at 87% and most often in Hospitality at 43%. It also appears with midsize businesses at 13%, plus Information Technology and Services at 13% and Leisure, Travel & Tourism at 9%. Answer based on 23 reviews Features and Usability ### What are the key features of HotelFriend? HotelFriend offers property management, booking management, and reservations management, along with front desk management and housekeeping management. It also includes channel management, GDS/OTA integration, online booking, billing and invoicing, payments processing, CRM, reporting and analytics, and multi-property, multi-language, and multi-currency support. Integrations ### Which third-party tools and platforms does HotelFriend integrate with? HotelFriend integrates with Fiskl, plus cataloged tools for commerce, support, content, and finance, including Adobe Commerce, Freshdesk, GitHub, Invoiced, MySQL, PayPal, QuickBooks Money, Shopify, WooCommerce, WordPress, and Odoo. It also connects with Event Temple, Marketo Sales Connect, SALTO KS, Netlify, and The Receptionist for iPad. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does HotelFriend offer? HotelFriend provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for review at any time. Answer based on 5 reviews Getting Started and Support ### What customer support options does HotelFriend offer? HotelFriend provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe support as professional, patient, and friendly, with helpful explanations and responsive assistance when clarification is needed. Users also mention clear tutorials and instructions that make getting help easier. Answer based on 5 reviews ## Features AI summary Based on 16,388 Billing and Invoicing reviews Not all Billing and Invoicing products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**55%**) HotelFriend includes **Invoice Processing** and **Invoice Creation**, so teams can handle billing workflows and generate invoices within the same system. However, it does not offer **Quotes/Estimates**. Instead, it provides other relevant billing features, including **Online Invoicing** (**51%**), **Invoice History** (**44%**), and **Payment Processing** (**52%**), helping businesses manage digital billing, track past invoices, and collect payments more efficiently. Invoice Processing 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Invoice Creation 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Create invoices from scratch or have recurring invoices Online Invoicing 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, send, and view electronic invoices Invoice History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Payment Processing 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Online Booking 4.9 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform HotelFriend 79 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Extended Stay: Long term accommodation for guests - For Vacation Rentals: Designed for vacation rentals - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Communications: Communicate with guests directly within the system - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping: Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings. - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.5 (23) 4.5 Based on 23 reviews ## Pricing Value for money 4.3 (22) Free Trial Basic €64.00 Other,Per Month Value for money 4.3 (22) 4.3 Based on 22 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (21) 4.7 Based on 21 reviews ## User reviews Overall rating 4.5 Based on 23 reviews Filter by rating 5(17) 4(4) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent AISHWARYA A. Consultant Hospitality ### "Good PMS for Hotels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 11, 2026 We were looking for a PMS with DATEV export, and HotelFriend was one of the few providers that met this requirement. In the meantime, we’ve come to really appreciate how the system works. Invoices are generated instantly. Booking engine with smart upselling performs exceptionally well. In addition, we benefit from having three unique links through the Booking Engine Pro, which gives us even more flexibility and control. Pros The instant invoicing and reliable DATEV export are excellent. The booking engine's smart upselling features work perfectly to help increase revenue. Cons The initial setup takes some time to configure, and new users might face a slight learning curve with the interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anshul S. Marketing Manager Information Technology and Services ### "Best PMS with Channel Manager ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 Pros We are very happy with HotelFriend. The system is easy-to-learn, reliable, and fits our daily operations perfectly. We especially appreciate the Channel Manager - it saves us a lot of time and keeps all our bookings perfectly in sync, with the opportunity of chatting with clients from one platform, without switching among all the OTAs. For our 56-room hotel, switching to HotelFriend was a great decision. The transition was smooth, and the team has been supportive throughout. We can confidently recommend HotelFriend to other hoteliers. Cons The system is intuitive and user-friendly. But you have to pay extra for employees training if needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Courtney P. Owner Hospital & Health Care ### "A Smooth and Reliable Hotel Management System That Delivers Real Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 Overall, HotelFriend has been an excellent solution for managing hotel operation efficiently. It is reliable, user friendly, and well suited for hotels looking for modern PMS that simplifies daily task. The benefit clearly outweigh the mirror limitations, and it has positively impacted our workflow and guest management. Pros HotelFriend is very easy to use and well organized, which makes daily hotel operations much smoother. The cloud based access is a big advantage because it allows us to manage reservations, guests, and reports from anywhere. The system brings everything together in one place booking management, billing, front desk operations which saves time and reduces mistakes. Customer support has also been responsive and helpful whenever we needed assistance or clarification. Cons There are only minor areas that could be improved. Some advanced features take a bit of time to fully understand at first, especially for new users. However, these are small points and do not affect the overall performance or reliability of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Natasha S. homemaker Hospitality ### "good software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2025 Pros easy to book a hotel room and its affordable and easy to use Cons i have no problem with it everything is fine. there no issuess Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Brittany P. Manager Restaurants ### "Can book anywhere in the world" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2025 I like how you can book a hotel anywhere in the world on this app Pros This app has been convenient once we arrive to the hotel we are able to check it Cons I use paypal to feel safe but they app doesn't have a paypal option Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nathaniel F. Owner Construction ### "Great for booking hotels!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 26, 2025 Overal a good experience. I didnt see a downside. Pros How easy it is to find and book hotels all over the US. Cons i have no complaints about this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Paid Media Manager Marketing and Advertising ### "Software and Hardware from One Hand. That Makes Implementation Very Fast!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2024 From installation to onboarding, the way HotelFriend integrates their own hardware with their software is smooth as can be. You don’t have to chase down different vendors. We were up and running quicker than I expected, which was a huge win for our team. Pros HotelFriend’s PMS really helped us cut down on operating costs. A lot of tasks that used to eat up time are now automated, and we don’t need as many extra hands on deck. Cons The ticket support doesn’t work on weekends, which can be a pain if something goes wrong. And if you want premium support, it’s gonna cost you—it’s not cheap. Switched from [Hotelogix](https://www.capterra.com/p/76374/Hotelogix/) We wanted to have an automated work process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alexander S. Hoteldirektors Hospitality ### "Umständlich, verbuggt und nicht up to date" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 14, 2024 HF ist ein Programm wie man es als Hotel nicht gebrauchen kann. Rechnungen können nicht geändert werden, Zahlungen müssen immer vollständig zurück erstattet werden, es ist nicht möglich nachträglich Discounts zu geben oder ein Frühstück zu entfernen ohne die Zahlung vollständig zu stornieren und im Anschluss nochmal zu belasten (völlig realitätsfern). Rechnungen werden zudem automatisch ausgestellt wenn der Gast sich seinen Kontostand in der App ansieht, was erneut zu Problemen führt wenn er keine Rechnungsadresse angegeben hat. Self Checkin Kiosk stürzt regelmässig beim CheckIn Prozess ab und die Gäste können den Prozess nicht mehr neu starten weil der Code pro Reservierung nur ein einziges Mal fuktioniert. Abgesehen Davon ist es völlig verbuggt, Leistungen werden bei Zimmerumzug einfsch mehrfach aufgebucht, Preise geändert etc. pp. Pros Im Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp Cons Die versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist. Switched from [Apaleo](https://www.capterra.com/p/197063/apaleo/) Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing HotelFriend Wir sind nach 2 Monaten direkt wieder weggewechselt. Wir haben durch die Benutzung vin Hf zu viel Geld verloren mangels Connectivität und weil wir Geld zurückerstatten mussten für eine Rechnungakorrektur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Coral M. Revenue Manager Hospitality ### "Automated revenue management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2023 Easy to view necessary data -Automatically calculates ADR, Revpar, -Many useful reports -Quick room rate adjustments -Reduces manual work Pros I like that you can easily access all the data and monitor hotel KPIs right from the dashboard. This helps me analyze how well we're doing compared to our budget and sales and make informed decisions.The Room Rate module is nice and easy to use. It allows us to quickly adjust room rates. Cons Well, it's okay, but if you added a dark mode, it would be easier on my eyes when I work on night audits for too long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul M. Chief Digital Officer Hospitality ### "Keep doing awesome products" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2023 The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free. Pros The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up. Cons We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries. Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) The program didn't function admirably on the grounds that irritating spring up messages continued showing up, causing programming crashes. This constrained us to close all that and begin once again without fail. Reasons for choosing HotelFriend It was an incredible savvy elective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169263/HotelFriend/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.