Verascape

Omni-Channel Self-Service


Who Uses This Software?

Verascape works with many industries including Omni-Channel Marketers, Financial Services, Insurance, Transportation & Fleet, Services, Technology, Pharma, Healthcare, Packaged Goods, and Government.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $0.40/user
  • Pricing Details
    Performance Based
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Verascape
  • www.verascape.com
  • Founded 2000
  • United States

About Omni-Channel Self-Service

Verascape's ACE Platform provides contact centers with an ALTERNATIVE to live chat with automated conversational chatbot solutions for customer service, payments, and order processing. ACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning, and Advanced Analytics. The result is intelligent, reliable, and on demand support at a fraction of the cost of live agents.


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Omni-Channel Self-Service Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

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