# RingByName Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RingByName Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/169305/RingByName --- # RingByName Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingByName ## What is RingByName? RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers. ## What is RingByName used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $28.95 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingByName?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ringbyname.com/&name=RingByName) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingByName 4.6 (69) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $28.95 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (69) Ease Of Use 4.4 (862) Value For Money 4.7 (61) Value For Money 4.3 (774) Customer Service 4.8 (65) Customer Service 4.1 (793) ## RingByName alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (862)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (321)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208208/800-com/) [View all alternatives](https://www.capterra.com/p/169306/RingByName/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.4 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.4 (22) 54.55% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Voice Mail 4.5 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 4.3 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Center Management 4.7 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VoIP Connection 4.6 (16) 31.25% of 16 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection RingByName 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Public or private sharing of digital files such as documents, audio/video, images, and more For Cloud-based phone system that sends and receives calls via the internet. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.6 (69) 4.6 Based on 69 reviews ## Pricing Value for money 4.7 (61) Basic $28.95 Per User,Per Month Value for money 4.7 (61) 4.7 Based on 61 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (65) 4.8 Based on 65 reviews ## User reviews Overall rating 4.6 Based on 69 reviews Filter by rating 5(55) 4(8) 3(2) 2(2) 1(2) Mentioned topic Sorted by most recent AS Andy S. Technician Internet ### "AMAZING Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 Antonio and the rest of the support team are always so quick to respond and fix the issue right away. They are always fast to follow up and keep working at it if the issue persists. Nothing but great things to say about the support :) Thank you team! Pros Antonio’s customer support is top notch!!! Thank you for all the hard work on all of our clients. You all are amazing!!! Cons There’s not much to say. I’ve had an amazing experience with no negatives. Quick support, testing the fixes, etc… Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Andy S, Thank you for your support and kind words. We strive to be the best in terms of reliability and customer care. ET Elizabeth T. Ejecutiva de ventas, marketing Education Management ### "Excelente herramienta de comunicación empresarial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas. Pros Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar. Cons En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Thank you for your great review! Sorry it took so long to respond to this. KN Kim N. Front Office Manager Health, Wellness and Fitness ### "Office manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Always a positive experience. Very easy to use. Pros Very reliable company. Always available for any issue that arises. Quick and friendly service!! Cons N/A I have no cons. I love the ease of the ringbyname service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2024 Thank you for your review. We appreciate it. The R! Team LH Luis H. Director of Community Outreach Law Practice ### "Great Experience with RingByName!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from \[sensitive content hidden\], has been invaluable, and we're happy with how things have been handled so far. Pros We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially \[sensitive content hidden\]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication. Cons Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2024 Thank you for your great review of our service to you. The RingByName Team PS peter s. president Packaging and Containers ### "not h appy" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 25, 2024 tech support answers call but cannot fix our problems Pros price Cons not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2024 Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat WP William P. Physician Health, Wellness and Fitness ### "Not great. Ring Central is likely a better bet!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 9, 2024 Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises. Pros Sometimes it works well. I am obligated to have 40 characters for this form to be "valid." Cons We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, \[sensitive content hidden\] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who \[sensitive content hidden\] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) thought it would be better. more accessible to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jamie S. Planning Department Manager Civil Engineering ### "Diamond Shores - Planning Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2024 Pros Caller ID feature is great and gets lots of usage. Cons Not very User friendly in some features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2024 Jamie, Thank you for your review! Please let us know more about some of the features we can improve. The R! Team HR Hannah R. Customer Representative Insurance ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros The customer service from tech support is wonderful every time. They solve our issue in a timely manner Cons N/A there is nothing that i do not like about ring by name Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2024 Hannah, Thank you for your support!!! The R! Team TS Taras S. President Business Supplies and Equipment ### "Great system " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros Easy to use, great reliability, customizable Cons Lack of some features: RBN takes a long time to add new features. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reliability and 24/7 customer service and Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2024 Dear Taras, We would like to hear from you ideas on features that we should build to improve your experience, let us know. The R! Team DJ David J. Minister of Administration Religious Institutions ### "Thanks for your service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 GREAT EXPERIENCE! Thanks for your service. Pros RingByName is easy to use and very flexible. Cons I have not discovered anything I do not like about the product. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Cost of service and more reliable! Great service!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 17, 2024 Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team [View all Reviews](https://www.capterra.com/p/169306/RingByName/reviews/) Popular comparisons [Ringover vs RingByName](https://www.capterra.com/compare/169306-169627/RingByName-vs-RingOver) [800.com vs RingByName](https://www.capterra.com/compare/169306-208208/RingByName-vs-800-com)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)