--- title: "RingByName Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RingByName Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/169306/RingByName/" page_type: "product" language: "en" --- # RingByName Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingByName ## What is RingByName? RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers. ## What is RingByName used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 69 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $28.95 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Recording / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingByName?[Manage this product listing](https://www.g2.com/products/ringbyname/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.6 Value for Money4.7 Ease of Use4.6 Customer Service4.8 Rating Breakdown 4.6 Features4.6 Value for Money4.7 Ease of Use4.6 Customer Service4.8 ## RingByName Reviewers Verdict Updated September 2026 AI summary - RingByName is a fit for small businesses and teams seeking responsive support for their business phone needs. - Users most consistently value the attentive, helpful customer service and personal touch provided by the support team. - It helps teams resolve issues quickly and maintain reliable phone service in daily operations. - Buyers may need to accept some trade-offs around feature depth, occasional bugs, and inconsistent call quality. - It suits companies prioritizing direct support over advanced functionality, but may fall short for those needing richer features or flawless performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingByName 4.6 (69) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $28.95 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (69) Ease Of Use 4.4 (888) Value For Money 4.7 (61) Value For Money 4.3 (798) Customer Service 4.8 (65) Customer Service 4.1 (819) ## RingByName alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [View all alternatives](https://www.capterra.com/p/169306/RingByName/alternatives/) ## FAQs about RingByName Overview ### What problems does RingByName solve? RingByName solves missed customer calls, fragmented call routing, and difficult phone-system setup by giving teams easy call management, follow-me routing, texting, CRM follow-up, and localized numbers with custom auto-attendants. Small businesses, customer-facing teams, and international organizations benefit most from its reliable support, quick troubleshooting, and flexible reconfiguration during operational changes. Answer based on 39 reviews Overview ### Which roles and teams benefit most from RingByName? RingByName is most used by business owners, executives, and office managers who need to streamline inbound calls, customer routing, and team responsiveness. Sales and agency teams use it to capture leads and improve follow-up, while front-desk and administrative staff rely on it to manage caller information and deliver faster service. Answer based on 69 reviews Overview ### What company size and industries is RingByName built for? RingByName is built mainly for small businesses, which make up 94% of reviewers, especially insurance firms at 19%. It is designed for businesses of all sizes and types, including financial services, fundraising, healthcare, and sales, with additional reviewer concentration in education management at 7% and health, wellness, and fitness at 6%. Answer based on 69 reviews Features and Usability ### What are the key features of RingByName? RingByName includes core call management features like auto-attendant, call routing, call transfer, call recording, and caller ID. Differentiating capabilities include voicemail transcription with email alerts, SMS messaging, mobile access for remote call handling, and CRM integration. Reviewers also frequently mention easy menu editing and availability status controls. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does RingByName integrate with? RingByName integrates with Google Contacts, Google Docs, Salesforce Sales Cloud, and Zapier. These integrations cover contact management, document sharing, CRM, and automation, giving RingByName connections to core business tools commonly used alongside phone and communication workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does RingByName offer? RingByName provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for feature review and setup support. Getting Started and Support ### What customer support options does RingByName offer, and how do users rate the experience? RingByName offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as quick, patient, attentive, and effective at troubleshooting and follow-up. Some report coordination issues, unclear communication during changes, hard-to-understand representatives, and a few unresolved problems that lingered. Answer based on 39 reviews Features and Usability ### How well does RingByName handle call management? RingByName handles everyday call management well for many small business teams, especially call forwarding, transfers, caller ID, and call records. Many users like the simple interface and mobile access, while some report inconsistent call quality, routing limits, ringing issues, and occasional trouble finding recorded calls quickly. Answer based on 25 reviews Features and Usability ### What features does RingByName offer and how usable are they? RingByName offers core phone system features that many offices find useful, including menu editing, call routing, transfers, call recording, texting, and remote access. Small businesses often like the flexibility and customization, but some teams find certain tools less intuitive, want faster feature updates, or notice functionality changes after upgrades. Answer based on 19 reviews ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of business phone systems rank the following features as their top priorities: - **Call Routing** (**52%** of reviewers rated this feature as critical) - **Mobile Access** (**50%**) - **Voice Mail** (**48%**) RingByName supports all three of the features reviewers rate highest: **Call Routing**, **Mobile Access**, and **Voice Mail**. Together, these capabilities help businesses direct calls to the right person, stay connected from anywhere, and capture important messages, allowing teams to respond faster and manage customer communication more efficiently. Mobile Access 4.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 4.5 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 4.4 (22) 54.55% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.4 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 4.3 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 4.4 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria RingByName 67 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Single Sign On: Allow users to access multiple services after entering their login credentials once - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.6 (69) 4.6 Based on 69 reviews ## Pricing Value for money 4.7 (61) Basic $28.95 Per User,Per Month Value for money 4.7 (61) 4.7 Based on 61 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (65) 4.8 Based on 65 reviews ## User reviews Overall rating 4.6 Based on 69 reviews Filter by rating 5(55) 4(8) 3(2) 2(2) 1(2) Mentioned topic Sorted by most recent AS Andy S. Technician Internet ### "AMAZING Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 Antonio and the rest of the support team are always so quick to respond and fix the issue right away. They are always fast to follow up and keep working at it if the issue persists. Nothing but great things to say about the support :) Thank you team! Pros Antonio’s customer support is top notch!!! Thank you for all the hard work on all of our clients. You all are amazing!!! Cons There’s not much to say. I’ve had an amazing experience with no negatives. Quick support, testing the fixes, etc… Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Andy S, Thank you for your support and kind words. We strive to be the best in terms of reliability and customer care. ET Elizabeth T. Ejecutiva de ventas, marketing Education Management ### "Excelente herramienta de comunicación empresarial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2024 Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas. Pros Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar. Cons En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Thank you for your great review! Sorry it took so long to respond to this. KN Kim N. Front Office Manager Health, Wellness and Fitness ### "Office manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Always a positive experience. Very easy to use. Pros Very reliable company. Always available for any issue that arises. Quick and friendly service!! Cons N/A I have no cons. I love the ease of the ringbyname service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2024 Thank you for your review. We appreciate it. The R! Team LH Luis H. Director of Community Outreach Law Practice ### "Great Experience with RingByName!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2024 Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from \[sensitive content hidden\], has been invaluable, and we're happy with how things have been handled so far. Pros We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially \[sensitive content hidden\]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication. Cons Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2024 Thank you for your great review of our service to you. The RingByName Team PS peter S. president Packaging and Containers ### "not h appy" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 September 25, 2024 tech support answers call but cannot fix our problems Pros price Cons not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2024 Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat WP William P. Physician Health, Wellness and Fitness ### "Not great. Ring Central is likely a better bet!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 9, 2024 Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises. Pros Sometimes it works well. I am obligated to have 40 characters for this form to be "valid." Cons We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, \[sensitive content hidden\] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who \[sensitive content hidden\] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) thought it would be better. more accessible to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jamie S. Planning Department Manager Civil Engineering ### "Diamond Shores - Planning Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2024 Pros Caller ID feature is great and gets lots of usage. Cons Not very User friendly in some features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2024 Jamie, Thank you for your review! Please let us know more about some of the features we can improve. The R! Team HR Hannah R. Customer Representative Insurance ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros The customer service from tech support is wonderful every time. They solve our issue in a timely manner Cons N/A there is nothing that i do not like about ring by name Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2024 Hannah, Thank you for your support!!! The R! Team TS Taras S. President Business Supplies and Equipment ### "Great system " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Pros Easy to use, great reliability, customizable Cons Lack of some features: RBN takes a long time to add new features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2024 Dear Taras, We would like to hear from you ideas on features that we should build to improve your experience, let us know. The R! Team DJ David J. Minister of Administration Religious Institutions ### "Thanks for your service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 GREAT EXPERIENCE! Thanks for your service. Pros RingByName is easy to use and very flexible. Cons I have not discovered anything I do not like about the product. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Cost of service and more reliable! Great service!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2024 Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team [View all Reviews](https://www.capterra.com/p/169306/RingByName/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs RingByName](https://www.capterra.com/compare/169306-169627/RingByName-vs-RingOver) [800.com vs RingByName](https://www.capterra.com/compare/169306-208208/RingByName-vs-800-com)