# RingByName Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RingByName the right Unified Communications solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169306/RingByName/reviews

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RingByName

4.6 (69)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RingByName

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

KJ

Kimberly J

Office adminReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years.

“I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.“

July 11, 2024

WP

William P

PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. “

August 9, 2024

LH

Luis H

Director of Community OutreachLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.“

October 2, 2024

ps

peter s

presidentPackaging and Containers, 11 - 50 employeesUsed the software for: More than 2 years.

“not being able to call certain numbers in the US“

September 25, 2024

AS

Andy S

VoIP SpecialistPrinting, 11 - 50 employeesUsed the software for: 6-12 months.

“Ease of use, great customer support.“

July 11, 2024

TS

Taras S

PresidentBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: 1-2 years.

“Lack of some features: RBN takes a long time to add new features.“

July 11, 2024

KN

Kim N

Front Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Very easy to use.“

November 27, 2024

FD

Farrah D

Office manager Medical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.“

May 31, 2023

## Showing most helpful reviews

Showing 1-25 of 69 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BP

Brendan P.  
Vice President  
Information Technology and Services  
Used the software for: 2+ years

### "Brendan's Stellar review"

July 11, 2024

5.0

one of the better business decisions Ive made in my career

Pros

The support is incredible, I like that we tend to have the same technicians.

Cons

The pricing models, while competitive can be really confusing.

Reason for choosing RingByName

I was impressed with the dedication to the service side of the business, it mirrored my own.

Switched from

[Beacon](https://www.capterra.com/p/143783/Beacon/)

we became a vendor for the product and obviously want to use our own product

Review Source

Response from InPhonex

July 17, 2024

Thank you Brendan, We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. Thank you The R! Team

FJ

FREDERICK J.  
principal  
Telecommunications  
Used the software for: 2+ years

### "COMMUNION supports RingByName"

June 18, 2024

4.0

COMMUNION's overall experience with RingByName is good

Pros

COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Cons

There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Reason for choosing RingByName

COMMUNION had a better relatiobship with RingByName, and RingByName cost less.

Switched from

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

When we were introduced to RingByName, hearing that callers would receive a personal greeting from COMMUNION, as we were a small business, made a difference. RingByName gave COMMUNION the opportunity to grow together and receive income.

Review Source

Response from InPhonex

July 17, 2024

Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. The R! Team

pS

peter S.  
president  
Packaging and Containers  
Used the software for: 2+ years

### "not h appy"

September 25, 2024

1.0

tech support answers call but cannot fix our problems

Pros

price

Cons

not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent

Review Source

Response from InPhonex

December 13, 2024

Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat

YG

Yoisel G.  
General Manager  
Insurance  
Used the software for: 2+ years

### "Univista Insurance Orlando "

July 9, 2024

5.0

I think the experience has been good, very good management and response to our requests.

Pros

customer service and professionalism of its employees

Cons

Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

growth and development of the company in employees, extensions, work schedules, etc.

Review Source

Response from InPhonex

July 17, 2024

Dear Yoisel, Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience. The R! Team

CH

Connie H.  
Vice President  
Real Estate  
Used the software for: 1-2 years

### "Helpful features"

July 11, 2024

4.0

Very good. Features are very helpful with voicemails

Pros

The e-mail and transcription of voicemails

Cons

Sound quality is not always good. Voicemails are sometimes garbled

Switched from

[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

Equipment failed and could not be repaired. Our IT vendor recommended RingByName.

Review Source

Response from InPhonex

July 17, 2024

Dear Connie, Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause. The R! Team

WP

William P.  
Physician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not great. Ring Central is likely a better bet!"

August 9, 2024

2.0

Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.

Pros

Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Cons

We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, \[sensitive content hidden\] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who \[sensitive content hidden\] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Switched from

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

thought it would be better. more accessible to help.

Review Source

DJ

David J.  
Minister of Administration  
Religious Institutions  
Used the software for: 2+ years

### "Thanks for your service"

July 11, 2024

5.0

GREAT EXPERIENCE! Thanks for your service.

Pros

RingByName is easy to use and very flexible.

Cons

I have not discovered anything I do not like about the product.

Switched from

[Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)

Cost of service and more reliable! Great service!!

Review Source

Response from InPhonex

July 17, 2024

Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team

LH

Luis H.  
Director of Community Outreach  
Law Practice  
Used the software for: 6-12 months

### "Great Experience with RingByName!"

October 2, 2024

5.0

Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from \[sensitive content hidden\], has been invaluable, and we're happy with how things have been handled so far.

Pros

We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially \[sensitive content hidden\]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.

Cons

Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.

Review Source

Response from InPhonex

December 12, 2024

Thank you for your great review of our service to you. The RingByName Team

KN

Kim N.  
Front Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Office manager"

November 27, 2024

5.0

Always a positive experience. Very easy to use.

Pros

Very reliable company. Always available for any issue that arises. Quick and friendly service!!

Cons

N/A I have no cons. I love the ease of the ringbyname service.

Review Source

Response from InPhonex

December 12, 2024

Thank you for your review. We appreciate it. The R! Team

LW

Lillian W.  
Behavior Support Administrative Assistant  
Mental Health Care  
Used the software for: Less than 6 months

### "RingByName is perfect"

July 11, 2024

3.0

Pros

I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.

Cons

I can't think of any thing I don't like about it.

Review Source

Response from InPhonex

July 17, 2024

Dear Lilian, Thank you for your support. The R! Team

CS

Carlos S.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Glad I made the Move!"

August 10, 2021

5.0

Nothing but good things to say about them. Always friend and attentive. Always willing to help!

Pros

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and \[SENSITIVE CONTENT\] is great!

Cons

I bought other phones first and then I upgraded them. It was easy to finance and switch.

Review Source

Response from InPhonex

February 15, 2022

Carlos, Thank you for your great review! Our goal is to continue to improve our customers' experiences. We recognize that without great support and service, it hampers our client's business performance. Best, Kooi Lim

MM

Maribel M.  
Owner  
Insurance  
Used the software for: 1-2 years

### "Many Features At an excellent rate"

August 16, 2021

5.0

Pros

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

Cons

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

Review Source

Response from InPhonex

August 25, 2021

Maribel, Thank you for your review. We are glad that we were able to assist during these difficult times. Kooi Lim RingByName

MP

Miguel P.  
Manager  
Accounting  
Used the software for: 2+ years

### "Liberty debts first revew"

January 31, 2022

5.0

Very well until now

Pros

Everything is fine for now until new challenges

Cons

Need to lower the price a little bit for new features

Reason for choosing RingByName

More reliable

Review Source

Response from InPhonex

February 15, 2022

Dear Miguel, Thank you for your excellent review! We are here to serve your needs and there is no challenge that we cannot overcome when it comes to our service. Best, KL

RA

Relvis A.  
IT  
Insurance  
Used the software for: 2+ years

### "The best company we have used"

August 20, 2021

5.0

Pros

Everything is very functional, flexible, easy to use for users and above all excellent customer services

Cons

For me there is nothing that I do not like. everything is well functional

Review Source

Response from InPhonex

August 24, 2021

Relvis, We are happy that you and your team of office users and call center agents are having a great experience with our hybrid cloud system. Our work to improve it has not stop. Thank you! Best, Kooi Lim RingByName

PH

Philip H.  
Broker  
Real Estate  
Used the software for: 2+ years

### "Phil"

January 25, 2022

4.0

Good

Pros

Call Forwarding portion. Do t know anything about the dialer

Cons

I can’t easily take calls from office and can’t forward calls to other agents. Don’t like the time it takes to accept forwarded call.

Reason for choosing RingByName

Been 5+ years

Review Source

Response from InPhonex

January 31, 2022

Dear Philip, Thank you for giving us an honest opinion. We will reach out to you to know more about the experience you are having. Best, R!

CN

Claudia N.  
Operations Manager  
Civil Engineering  
Used the software for: Less than 6 months

### "Great Product for multilingual companies"

August 6, 2021

4.0

The employees are great and the service is stellar, we see that the company is growing and trying to improve the extent and the details of the service provided.

Pros

I like the most is the flexibility on the recordings via readers or pre-recorded for prompts or voice mails. Reporting is good but it could be improved.

Cons

Too many areas that need to be looked at on the admin portal in order to get something done, it could be simpler.

Review Source

Response from InPhonex

February 15, 2022

Dear Claudia, Thank you for your review. We appreciate your feedback. We will continue to make our UI better. Thank you Kooi Lim

BS

Brad S.  
Sales VP  
Building Materials  
Used the software for: 1-2 years

### "Excellence Customer Service"

June 29, 2022

5.0

Every time we have called Customer Service we have always been able to solve our problem quickly due to very efficient representatives. Today, Junior was extremely patient with us as we navigated through changing our voice mail.

Pros

Many options to use with in the software. Very helpful customer service.

Cons

We don't have anything we don't like about this software

Review Source

Response from InPhonex

October 3, 2022

Brad, Thank you for your great review of our service. We intend to continue to provide excellent service to you and all our other clients..

RK

Richard K.  
Executive Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Excellent, affordable system,"

February 9, 2022

5.0

Overall experience is outstanding.

Pros

Everything about the system from features to customer service is outstanding.

Cons

There is nothing I dislike about RingByName.

Reason for choosing RingByName

Available features and pricing.

Review Source

Response from InPhonex

February 15, 2022

Dear Richard, We appreciates your support and will definitely continue to provide your business with the best support and service, not least to focus on your needs and experiences. Regards, SB

DB

Diego B.  
Manager  
Animation  
Used the software for: 2+ years

### "Mr Car Auto strongly recommends Ring by name "

September 2, 2021

5.0

Excellent in every aspect

Pros

We’ve been using this software for over four years with more than 40 users and we are very satisfied in every aspect. Totally recommended

Cons

I like every aspect from customer service to the software itself

Review Source

Response from InPhonex

February 15, 2022

Diego, Thank you for your incredible review of our service. We are happy to have you as our long term customer and aim to continue to provide great service to you. KL

AR

Amy R.  
Licensed Agent  
Insurance  
Used the software for: 1-2 years

### "Great program"

July 1, 2021

5.0

Great luck with ease of use and customer service when it was needed

Pros

Easy to use, easy to take phone to another location, online login useful

Cons

No dislikes that I can think of. Functioned as needed

Review Source

Response from InPhonex

July 2, 2021

Amy, We are very happy that you find our service and support to your liking. We are constantly working to make our service better so that you can improve your customers' experience and productivity which will translate to more business. Thank you Kooi Lim. CEO of RingByName

HW

Hannah W.  
Licensed Agent  
Insurance  
Used the software for: Less than 6 months

### "Spoke with \[sensitive content hidden\] "

November 17, 2023

5.0

Pros

I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date

Cons

I currently do not have any cons for this company

Review Source

Response from InPhonex

July 17, 2024

Dear Hannah, We do appreciate your support. You give us inspiration to continue to improve ourselves. The R! Team

DP

David P.  
PRINCIPAL ENGINEER  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "excellent service"

February 9, 2022

5.0

There are always a way to improve, you should know your weaknesses already, fix them!

Pros

excellent performance 10/10 WILL RECOMMEND

Cons

So far everything is great! 8/10 will recommend

Reason for choosing RingByName

Accomplished expectations

Review Source

Response from InPhonex

February 15, 2022

David, Thank you for your excellent review and support. We hope to continue to earn your trust and will continue to provide a service that can help your business runs more smoothly and productively. Best, FG

VS

Vanessa S.  
Office Director  
Real Estate  
Used the software for: Less than 6 months

### "Phone system"

January 26, 2022

5.0

Pros

The ability to transfer calls and support from \[SENSITIVE CONTENT\]

Cons

That I am unable to add new user cell phone numbers

Review Source

Response from InPhonex

February 15, 2022

Dear Vanessa, Thank you for your great review of us. We believe that apart of the great features RingByName have, providing the very best customer service to you is paramount. Thank you R!

ET

Elizabeth T.  
Ejecutiva de ventas, marketing  
Education Management  
Used the software for: 1-2 years

### "Excelente herramienta de comunicación empresarial"

December 20, 2024

5.0

Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas.

Pros

Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar.

Cons

En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma.

Review Source

KJ

Kimberly J.  
Office admin  
Religious Institutions  
Used the software for: 2+ years

### "Great product"

July 11, 2024

5.0

It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.

Pros

This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Cons

Not really a negative, but it has more features than I can figure out.

Review Source

Response from InPhonex

July 17, 2024

Thank you Kimberly for your wonderful review. We are looking to make our software more and more easy to use. The R! Team

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