--- title: "RingByName Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RingByName the right Business Phone Systems solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/169306/RingByName/reviews/" page_type: "reviews" language: "en" --- RingByName 4.6 (69) [View alternatives](https://www.capterra.com/p/169306/RingByName/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of RingByName Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Antonio’s customer support is top notch!!!“ April 6, 2026 ps peter s presidentPackaging and Containers, 11 - 50 employeesUsed the software for: More than 2 years. “not being able to call certain numbers in the US“ September 25, 2024 AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Thank you for all the hard work on all of our clients.“ April 6, 2026 WP William P PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. “ August 9, 2024 AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Nothing but great things to say about the support :)“ April 6, 2026 TS Taras S PresidentBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: 1-2 years. “Lack of some features: RBN takes a long time to add new features.“ July 11, 2024 LH Luis H Director of Community OutreachLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.“ October 2, 2024 FD Farrah D Office manager Medical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.“ May 31, 2023 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Andy S. Technician Internet Used the software for: 2+ years ### "AMAZING Customer Support" April 6, 2026 5.0 Antonio and the rest of the support team are always so quick to respond and fix the issue right away. They are always fast to follow up and keep working at it if the issue persists. Nothing but great things to say about the support :) Thank you team! Pros Antonio’s customer support is top notch!!! Thank you for all the hard work on all of our clients. You all are amazing!!! Cons There’s not much to say. I’ve had an amazing experience with no negatives. Quick support, testing the fixes, etc… Review Source Response from InPhonex April 8, 2026 Andy S, Thank you for your support and kind words. We strive to be the best in terms of reliability and customer care. FJ FREDERICK J. principal Telecommunications Used the software for: 2+ years ### "COMMUNION supports RingByName" June 18, 2024 4.0 COMMUNION's overall experience with RingByName is good Pros COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years. Cons There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available. Reason for choosing RingByName COMMUNION had a better relatiobship with RingByName, and RingByName cost less. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) When we were introduced to RingByName, hearing that callers would receive a personal greeting from COMMUNION, as we were a small business, made a difference. RingByName gave COMMUNION the opportunity to grow together and receive income. Review Source Response from InPhonex July 17, 2024 Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. The R! Team pS peter S. president Packaging and Containers Used the software for: 2+ years ### "not h appy" September 25, 2024 1.0 tech support answers call but cannot fix our problems Pros price Cons not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent Review Source Response from InPhonex December 13, 2024 Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat SA Stephan A. Business Manager Religious Institutions Used the software for: Less than 6 months ### "New Customer " October 18, 2021 4.0 Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that \[SENSITIVE CONTENT\] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was. Pros RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. \[SENSITIVE CONTENT\] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details. Cons So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingByName \[SENSITIVE CONTENT\] was a good salesperson who I felt a good rapport with. \[SENSITIVE CONTENT\] was helpful when needed. The price was reasonable.There are some things that I was not aware of until after implementation but i will have to work through it. Switched from [OnSIP](https://www.capterra.com/p/158706/OnSIP/) Price and recommendation from one of your former employees, \[SENSITIVE CONTENT\]. i was also referred by \[SENSITIVE CONTENT\] at Toshiba. Review Source Response from InPhonex February 15, 2022 Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL BP Brendan P. Vice President Information Technology and Services Used the software for: 2+ years ### "Brendan's Stellar review" July 11, 2024 5.0 one of the better business decisions Ive made in my career Pros The support is incredible, I like that we tend to have the same technicians. Cons The pricing models, while competitive can be really confusing. Reason for choosing RingByName I was impressed with the dedication to the service side of the business, it mirrored my own. Switched from [Beacon](https://www.capterra.com/p/143783/Beacon/) we became a vendor for the product and obviously want to use our own product Review Source Response from InPhonex July 17, 2024 Thank you Brendan, We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. Thank you The R! Team WP William P. Physician Health, Wellness and Fitness Used the software for: 6-12 months ### "Not great. Ring Central is likely a better bet!" August 9, 2024 2.0 Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises. Pros Sometimes it works well. I am obligated to have 40 characters for this form to be "valid." Cons We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, \[sensitive content hidden\] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who \[sensitive content hidden\] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) thought it would be better. more accessible to help. Review Source BG Brian G. Office Manager Insurance Used the software for: 6-12 months ### "Room for Improvement" July 1, 2021 3.0 Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option. Pros It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from. Cons the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good. Switched from [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) Our office merged with NSI Insurance Group and that is there platform they use with all locations Review Source Response from InPhonex July 2, 2021 Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName YG Yoisel G. General Manager Insurance Used the software for: 2+ years ### "Univista Insurance Orlando " July 9, 2024 5.0 I think the experience has been good, very good management and response to our requests. Pros customer service and professionalism of its employees Cons Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) growth and development of the company in employees, extensions, work schedules, etc. Review Source Response from InPhonex July 17, 2024 Dear Yoisel, Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience. The R! Team CH Connie H. Vice President Real Estate Used the software for: 1-2 years ### "Helpful features" July 11, 2024 4.0 Very good. Features are very helpful with voicemails Pros The e-mail and transcription of voicemails Cons Sound quality is not always good. Voicemails are sometimes garbled Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Equipment failed and could not be repaired. Our IT vendor recommended RingByName. Review Source Response from InPhonex July 17, 2024 Dear Connie, Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause. The R! Team KN Kim N. Front Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Office manager" November 27, 2024 5.0 Always a positive experience. Very easy to use. Pros Very reliable company. Always available for any issue that arises. Quick and friendly service!! Cons N/A I have no cons. I love the ease of the ringbyname service. Review Source Response from InPhonex December 12, 2024 Thank you for your review. We appreciate it. The R! Team TH Thomas H. Owner Retail Used the software for: 2+ years ### "Great phone system for small biz " February 8, 2022 5.0 Pros I like being able to manage menus easily and edit routing. Cons Inability to add a mobile number as a routing feature. I.e. dial 1 for x and it just transfers to An external number without having to purchase another user. Review Source Response from InPhonex February 14, 2022 Thomas, Thank you for your kind review. I will forward your concern about not being able to add a number for routing. As for value, we are always adding additional features such as free video conferencing and chat, and providing advance analytics in order for you to know more about your company's communication activities. Best, KL AC Ann C. President Human Resources Used the software for: 2+ years ### "VoIP " February 10, 2022 5.0 Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist. Pros Follow me communication is great. Easy to direct calls. Cons Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone. Review Source Response from InPhonex February 15, 2022 Dear Ann, We are sorry to hear you have some challenges with your hard phones. I will have a technician call you to understand and fix the issue. Many a times, issues of hard phone not working properly is due to networking, Internet or firewall and most if not all the time, it can be fixed. Thank you for your feedback.which we value a lot! Best, KL MV Mike V. Owner Education Management Used the software for: 2+ years ### "Dependable, and consistent with good phone support" January 25, 2022 5.0 We have been with Ringbyname for many years and hope to be for many more. Pros It's easy to use and visually appealing. Cons I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers. Review Source Response from InPhonex February 15, 2022 Thank you Mike! We aim to continue to add new features and maintaining our top level support. Our goal is to help your company succeed! PH Philip H. Broker Real Estate Used the software for: 2+ years ### "Phil" January 25, 2022 4.0 Good Pros Call Forwarding portion. Do t know anything about the dialer Cons I can’t easily take calls from office and can’t forward calls to other agents. Don’t like the time it takes to accept forwarded call. Reason for choosing RingByName Been 5+ years Review Source Response from InPhonex January 31, 2022 Dear Philip, Thank you for giving us an honest opinion. We will reach out to you to know more about the experience you are having. Best, R! RS Ralph S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Spectacular product with GREAT value" July 16, 2021 5.0 The product has improved significantly over time. They are MUCH more than a telephone provider. I am VERY pleased with our system. Pros CRM is fantastic, TEXT program is GREAT for business follow up Cons I am please with the software and have no complaints Reason for choosing RingByName n/a Review Source Response from InPhonex February 15, 2022 Ralph, Thank you for your great review of our RingByName UCaaS system with integrated CRM! We are pleased to know that you are able to use it even more during these challenging times. Best, Kooi Lim CEO rF reinier F. callcenter manager Sporting Goods Used the software for: 1-2 years ### "Reliable company. Excellent technical service." August 10, 2021 5.0 We have been using it for more than 1 year, it is our main work tool, very reliable, easy to use. The technical service is excellent 24/7. Pros It is easy to use, we can control all the call and it is a product with high quality overall. Very reliable software. Cons I like everything about this software. A minor details in the CRM tools but nothing important. Review Source Response from InPhonex August 23, 2021 Reinier, Every detail is important to us. Please let us know what we can improve on in our built-in CRM. Your account manager will be reaching out to you about it. Thank you! Kooi Lim RingByName.com KB Kenneth B. Owner Real Estate Used the software for: 2+ years ### "Top Rated - Used for about 7+ years" February 9, 2022 5.0 Pros I have been using this system for over 7 years and anytime there was an issue, support was quick to resolve. Cons Nothing at this time - satisfied with the system. Review Source Response from InPhonex February 15, 2022 Dear Kenneth, Thank you for your review. We are happy to know that we are useful for your business. Best, KL TS Todd S. Managing Director Insurance Used the software for: 1-2 years ### "Review RingByName" August 3, 2021 5.0 Works excellent Pros Ease of use in all areas of the system. Reliability of system. Cons I liked everything that the software does. Reason for choosing RingByName Needed a local and reliable provider in the area. Review Source Response from InPhonex August 9, 2021 Todd, We welcome your great review of our service. Could you tell us the one main challenge that you had before us? I like to know more to improve our service even more. Thank you Kooi Lim DB Diego B. Manager Animation Used the software for: 2+ years ### "Mr Car Auto strongly recommends Ring by name " September 2, 2021 5.0 Excellent in every aspect Pros We’ve been using this software for over four years with more than 40 users and we are very satisfied in every aspect. Totally recommended Cons I like every aspect from customer service to the software itself Review Source Response from InPhonex February 15, 2022 Diego, Thank you for your incredible review of our service. We are happy to have you as our long term customer and aim to continue to provide great service to you. KL AR Amy R. Licensed Agent Insurance Used the software for: 1-2 years ### "Great program" July 1, 2021 5.0 Great luck with ease of use and customer service when it was needed Pros Easy to use, easy to take phone to another location, online login useful Cons No dislikes that I can think of. Functioned as needed Review Source Response from InPhonex July 2, 2021 Amy, We are very happy that you find our service and support to your liking. We are constantly working to make our service better so that you can improve your customers' experience and productivity which will translate to more business. Thank you Kooi Lim. CEO of RingByName HW Hannah W. Licensed Agent Insurance Used the software for: Less than 6 months ### "Spoke with \[sensitive content hidden\] " November 17, 2023 5.0 Pros I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date Cons I currently do not have any cons for this company Review Source Response from InPhonex July 17, 2024 Dear Hannah, We do appreciate your support. You give us inspiration to continue to improve ourselves. The R! Team DP David P. PRINCIPAL ENGINEER Mechanical or Industrial Engineering Used the software for: 1-2 years ### "excellent service" February 9, 2022 5.0 There are always a way to improve, you should know your weaknesses already, fix them! Pros excellent performance 10/10 WILL RECOMMEND Cons So far everything is great! 8/10 will recommend Reason for choosing RingByName Accomplished expectations Review Source Response from InPhonex February 15, 2022 David, Thank you for your excellent review and support. We hope to continue to earn your trust and will continue to provide a service that can help your business runs more smoothly and productively. Best, FG VS Vanessa S. Office Director Real Estate Used the software for: Less than 6 months ### "Phone system" January 26, 2022 5.0 Pros The ability to transfer calls and support from \[SENSITIVE CONTENT\] Cons That I am unable to add new user cell phone numbers Review Source Response from InPhonex February 15, 2022 Dear Vanessa, Thank you for your great review of us. We believe that apart of the great features RingByName have, providing the very best customer service to you is paramount. Thank you R! ET Elizabeth T. Ejecutiva de ventas, marketing Education Management Used the software for: 1-2 years ### "Excelente herramienta de comunicación empresarial" December 20, 2024 5.0 Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas. Pros Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar. Cons En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma. Review Source Response from InPhonex April 8, 2026 Thank you for your great review! Sorry it took so long to respond to this. LH Luis H. Director of Community Outreach Law Practice Used the software for: 6-12 months ### "Great Experience with RingByName!" October 2, 2024 5.0 Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from \[sensitive content hidden\], has been invaluable, and we're happy with how things have been handled so far. Pros We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially \[sensitive content hidden\]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication. Cons Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother. Review Source Response from InPhonex December 12, 2024 Thank you for your great review of our service to you. The RingByName Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.