# RingByName Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingByName the right Business Phone Systems solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169306/RingByName/reviews --- RingByName 4.6 (69) [View alternatives](https://www.capterra.com/p/169306/RingByName/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of RingByName Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KJ Kimberly J Office adminReligious Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.“ July 11, 2024 WP William P PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. “ August 9, 2024 AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Antonio’s customer support is top notch!!!“ April 6, 2026 ps peter s presidentPackaging and Containers, 11 - 50 employeesUsed the software for: More than 2 years. “not being able to call certain numbers in the US“ September 25, 2024 AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Thank you for all the hard work on all of our clients.“ April 6, 2026 TS Taras S PresidentBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: 1-2 years. “Lack of some features: RBN takes a long time to add new features.“ July 11, 2024 AS Andy S TechnicianInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Nothing but great things to say about the support :)“ April 6, 2026 FD Farrah D Office manager Medical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.“ May 31, 2023 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Andy S. Technician Internet Used the software for: 2+ years ### "AMAZING Customer Support" April 6, 2026 5.0 Antonio and the rest of the support team are always so quick to respond and fix the issue right away. They are always fast to follow up and keep working at it if the issue persists. Nothing but great things to say about the support :) Thank you team! Pros Antonio’s customer support is top notch!!! Thank you for all the hard work on all of our clients. You all are amazing!!! Cons There’s not much to say. I’ve had an amazing experience with no negatives. Quick support, testing the fixes, etc… Review Source Response from InPhonex April 8, 2026 Andy S, Thank you for your support and kind words. We strive to be the best in terms of reliability and customer care. BP Brendan P. Vice President Information Technology and Services Used the software for: 2+ years ### "Brendan's Stellar review" July 11, 2024 5.0 one of the better business decisions Ive made in my career Pros The support is incredible, I like that we tend to have the same technicians. Cons The pricing models, while competitive can be really confusing. Reason for choosing RingByName I was impressed with the dedication to the service side of the business, it mirrored my own. Switched from [Beacon](https://www.capterra.com/p/143783/Beacon/) we became a vendor for the product and obviously want to use our own product Review Source Response from InPhonex July 17, 2024 Thank you Brendan, We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. Thank you The R! Team pS peter S. president Packaging and Containers Used the software for: 2+ years ### "not h appy" September 25, 2024 1.0 tech support answers call but cannot fix our problems Pros price Cons not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent Review Source Response from InPhonex December 13, 2024 Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat YG Yoisel G. General Manager Insurance Used the software for: 2+ years ### "Univista Insurance Orlando " July 9, 2024 5.0 I think the experience has been good, very good management and response to our requests. Pros customer service and professionalism of its employees Cons Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) growth and development of the company in employees, extensions, work schedules, etc. Review Source Response from InPhonex July 17, 2024 Dear Yoisel, Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience. The R! Team FJ FREDERICK J. principal Telecommunications Used the software for: 2+ years ### "COMMUNION supports RingByName" June 18, 2024 4.0 COMMUNION's overall experience with RingByName is good Pros COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years. Cons There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available. Reason for choosing RingByName COMMUNION had a better relatiobship with RingByName, and RingByName cost less. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) When we were introduced to RingByName, hearing that callers would receive a personal greeting from COMMUNION, as we were a small business, made a difference. RingByName gave COMMUNION the opportunity to grow together and receive income. Review Source Response from InPhonex July 17, 2024 Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. The R! Team WP William P. Physician Health, Wellness and Fitness Used the software for: 6-12 months ### "Not great. Ring Central is likely a better bet!" August 9, 2024 2.0 Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises. Pros Sometimes it works well. I am obligated to have 40 characters for this form to be "valid." Cons We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, \[sensitive content hidden\] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who \[sensitive content hidden\] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) thought it would be better. more accessible to help. Review Source CH Connie H. Vice President Real Estate Used the software for: 1-2 years ### "Helpful features" July 11, 2024 4.0 Very good. Features are very helpful with voicemails Pros The e-mail and transcription of voicemails Cons Sound quality is not always good. Voicemails are sometimes garbled Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Equipment failed and could not be repaired. Our IT vendor recommended RingByName. Review Source Response from InPhonex July 17, 2024 Dear Connie, Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause. The R! Team DJ David J. Minister of Administration Religious Institutions Used the software for: 2+ years ### "Thanks for your service" July 11, 2024 5.0 GREAT EXPERIENCE! Thanks for your service. Pros RingByName is easy to use and very flexible. Cons I have not discovered anything I do not like about the product. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) Cost of service and more reliable! Great service!! Review Source Response from InPhonex July 17, 2024 Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team KN Kim N. Front Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Office manager" November 27, 2024 5.0 Always a positive experience. Very easy to use. Pros Very reliable company. Always available for any issue that arises. Quick and friendly service!! Cons N/A I have no cons. I love the ease of the ringbyname service. Review Source Response from InPhonex December 12, 2024 Thank you for your review. We appreciate it. The R! Team LH Luis H. Director of Community Outreach Law Practice Used the software for: 6-12 months ### "Great Experience with RingByName!" October 2, 2024 5.0 Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from \[sensitive content hidden\], has been invaluable, and we're happy with how things have been handled so far. Pros We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially \[sensitive content hidden\]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication. Cons Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother. Review Source Response from InPhonex December 12, 2024 Thank you for your great review of our service to you. The RingByName Team CS Carlos S. Owner Financial Services Used the software for: 2+ years ### "Glad I made the Move!" August 10, 2021 5.0 Nothing but good things to say about them. Always friend and attentive. Always willing to help! Pros I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and \[SENSITIVE CONTENT\] is great! Cons I bought other phones first and then I upgraded them. It was easy to finance and switch. Review Source Response from InPhonex February 15, 2022 Carlos, Thank you for your great review! Our goal is to continue to improve our customers' experiences. We recognize that without great support and service, it hampers our client's business performance. Best, Kooi Lim MM Maribel M. Owner Insurance Used the software for: 1-2 years ### "Many Features At an excellent rate" August 16, 2021 5.0 Pros I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name Cons All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier. Review Source Response from InPhonex August 25, 2021 Maribel, Thank you for your review. We are glad that we were able to assist during these difficult times. Kooi Lim RingByName MP Miguel P. Manager Accounting Used the software for: 2+ years ### "Liberty debts first revew" January 31, 2022 5.0 Very well until now Pros Everything is fine for now until new challenges Cons Need to lower the price a little bit for new features Reason for choosing RingByName More reliable Review Source Response from InPhonex February 15, 2022 Dear Miguel, Thank you for your excellent review! We are here to serve your needs and there is no challenge that we cannot overcome when it comes to our service. Best, KL RA Relvis A. IT Insurance Used the software for: 2+ years ### "The best company we have used" August 20, 2021 5.0 Pros Everything is very functional, flexible, easy to use for users and above all excellent customer services Cons For me there is nothing that I do not like. everything is well functional Review Source Response from InPhonex August 24, 2021 Relvis, We are happy that you and your team of office users and call center agents are having a great experience with our hybrid cloud system. Our work to improve it has not stop. Thank you! Best, Kooi Lim RingByName PH Philip H. Broker Real Estate Used the software for: 2+ years ### "Phil" January 25, 2022 4.0 Good Pros Call Forwarding portion. Do t know anything about the dialer Cons I can’t easily take calls from office and can’t forward calls to other agents. Don’t like the time it takes to accept forwarded call. Reason for choosing RingByName Been 5+ years Review Source Response from InPhonex January 31, 2022 Dear Philip, Thank you for giving us an honest opinion. We will reach out to you to know more about the experience you are having. Best, R! CN Claudia N. Operations Manager Civil Engineering Used the software for: Less than 6 months ### "Great Product for multilingual companies" August 6, 2021 4.0 The employees are great and the service is stellar, we see that the company is growing and trying to improve the extent and the details of the service provided. Pros I like the most is the flexibility on the recordings via readers or pre-recorded for prompts or voice mails. Reporting is good but it could be improved. Cons Too many areas that need to be looked at on the admin portal in order to get something done, it could be simpler. Review Source Response from InPhonex February 15, 2022 Dear Claudia, Thank you for your review. We appreciate your feedback. We will continue to make our UI better. Thank you Kooi Lim BS Brad S. Sales VP Building Materials Used the software for: 1-2 years ### "Excellence Customer Service" June 29, 2022 5.0 Every time we have called Customer Service we have always been able to solve our problem quickly due to very efficient representatives. Today, Junior was extremely patient with us as we navigated through changing our voice mail. Pros Many options to use with in the software. Very helpful customer service. Cons We don't have anything we don't like about this software Review Source Response from InPhonex October 3, 2022 Brad, Thank you for your great review of our service. We intend to continue to provide excellent service to you and all our other clients.. RK Richard K. Executive Director Recreational Facilities and Services Used the software for: 2+ years ### "Excellent, affordable system," February 9, 2022 5.0 Overall experience is outstanding. Pros Everything about the system from features to customer service is outstanding. Cons There is nothing I dislike about RingByName. Reason for choosing RingByName Available features and pricing. Review Source Response from InPhonex February 15, 2022 Dear Richard, We appreciates your support and will definitely continue to provide your business with the best support and service, not least to focus on your needs and experiences. Regards, SB DB Diego B. Manager Animation Used the software for: 2+ years ### "Mr Car Auto strongly recommends Ring by name " September 2, 2021 5.0 Excellent in every aspect Pros We’ve been using this software for over four years with more than 40 users and we are very satisfied in every aspect. Totally recommended Cons I like every aspect from customer service to the software itself Review Source Response from InPhonex February 15, 2022 Diego, Thank you for your incredible review of our service. We are happy to have you as our long term customer and aim to continue to provide great service to you. KL AR Amy R. Licensed Agent Insurance Used the software for: 1-2 years ### "Great program" July 1, 2021 5.0 Great luck with ease of use and customer service when it was needed Pros Easy to use, easy to take phone to another location, online login useful Cons No dislikes that I can think of. Functioned as needed Review Source Response from InPhonex July 2, 2021 Amy, We are very happy that you find our service and support to your liking. We are constantly working to make our service better so that you can improve your customers' experience and productivity which will translate to more business. Thank you Kooi Lim. CEO of RingByName HW Hannah W. Licensed Agent Insurance Used the software for: Less than 6 months ### "Spoke with \[sensitive content hidden\] " November 17, 2023 5.0 Pros I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date Cons I currently do not have any cons for this company Review Source Response from InPhonex July 17, 2024 Dear Hannah, We do appreciate your support. You give us inspiration to continue to improve ourselves. The R! Team DP David P. PRINCIPAL ENGINEER Mechanical or Industrial Engineering Used the software for: 1-2 years ### "excellent service" February 9, 2022 5.0 There are always a way to improve, you should know your weaknesses already, fix them! Pros excellent performance 10/10 WILL RECOMMEND Cons So far everything is great! 8/10 will recommend Reason for choosing RingByName Accomplished expectations Review Source Response from InPhonex February 15, 2022 David, Thank you for your excellent review and support. We hope to continue to earn your trust and will continue to provide a service that can help your business runs more smoothly and productively. Best, FG VS Vanessa S. Office Director Real Estate Used the software for: Less than 6 months ### "Phone system" January 26, 2022 5.0 Pros The ability to transfer calls and support from \[SENSITIVE CONTENT\] Cons That I am unable to add new user cell phone numbers Review Source Response from InPhonex February 15, 2022 Dear Vanessa, Thank you for your great review of us. We believe that apart of the great features RingByName have, providing the very best customer service to you is paramount. Thank you R! ET Elizabeth T. Ejecutiva de ventas, marketing Education Management Used the software for: 1-2 years ### "Excelente herramienta de comunicación empresarial" December 20, 2024 5.0 Mi experiencia ha sido muy positiva. La plataforma ha optimizado la comunicación de mi equipo, mejorando la productividad y reduciendo los tiempos de respuesta. Es una herramienta confiable que recomiendo a otras empresas. Pros Me gusta la facilidad de uso de la plataforma, su interfaz intuitiva y las funcionalidades completas que ofrece para gestionar las llamadas. Además, el servicio al cliente es excelente y siempre está dispuesto a ayudar. Cons En algunas ocasiones, la calidad de la llamada puede verse afectada por problemas de conexión a Internet, pero esto no depende directamente de la plataforma. Review Source Response from InPhonex April 8, 2026 Thank you for your great review! Sorry it took so long to respond to this. LW Lillian W. Behavior Support Administrative Assistant Mental Health Care Used the software for: Less than 6 months ### "RingByName is perfect" July 11, 2024 3.0 Pros I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not. Cons I can't think of any thing I don't like about it. Review Source Response from InPhonex July 17, 2024 Dear Lilian, Thank you for your support. The R! Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.