# Page 2 | RingByName Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is RingByName the right Unified Communications solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169306/RingByName/reviews --- RingByName 4.6 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of RingByName ## Showing most helpful reviews Showing 26-50 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Amy K. Clinical Nurse Manager Hospital & Health Care Used the software for: 1-2 years ### "Good, but can't chose extensions" July 11, 2024 4.0 Pros Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info. Cons Not being able to chose extension options while on call Review Source Response from InPhonex July 17, 2024 Dear Amy, Thank you for your review. Your feedback is valuable to us. Could you please provide more details on your experience with selecting the extension? Your insights will help us improve our services further. The R! Team TS Taras S. President Business Supplies and Equipment Used the software for: 1-2 years ### "Great system " July 11, 2024 5.0 Pros Easy to use, great reliability, customizable Cons Lack of some features: RBN takes a long time to add new features. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reliability and 24/7 customer service and Review Source Response from InPhonex July 17, 2024 Dear Taras, We would like to hear from you ideas on features that we should build to improve your experience, let us know. The R! Team JA JANINA A. PAYROLL SUPERVISOR Non-Profit Organization Management Used the software for: 2+ years ### "PAYROLL SUPERVISOR" July 11, 2024 5.0 Pros CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful. Cons I don't have comments for this question. Review Source Response from InPhonex July 17, 2024 Dear Janina, It is our pleasure to support your large non-profit organization. We strive to deliver a service that goes beyond monetary value. JC Juan C. Training Consumer Services Used the software for: 2+ years ### "Ringbyname Excellence" July 11, 2024 5.0 Pros Easy to use and understand for beginners Cons I do not have any complaints for ringbyname Review Source Response from InPhonex July 17, 2024 Dear Juan, Your feedback on the ease of use of our software is greatly appreciated! At our company, we are dedicated to delivering top-notch experiences for all our customers. Thank you for recognizing our commitment to excellence. The R! Team AB Annemarie B. Account Manager Insurance Used the software for: 2+ years ### "Easy to use" July 11, 2024 5.0 Pros The user friendly platform. Easy to maneuver through the system Cons I have used other systems and I have to say that this one by far is the easiest Review Source Response from InPhonex July 17, 2024 Dear Annemarie, Thank you for your buiness and support. The R! Team KW KIMBERLY W. ADMINISTRATIVE ASSISTANT Insurance Used the software for: 1-2 years ### "Review from an Administrative Assistant" July 11, 2024 4.0 Pros On the Portal, everything is easily viewed. Cons So far it seems to be working very well. Review Source Response from InPhonex July 17, 2024 Kimberly, Thank you for the support provided. Leaving no stars on the question of support possibly indicates you never had to open a trouble ticket. Your feedback is valued. The R! Team HR Hannah R. Customer Representative Insurance Used the software for: 1-2 years ### "Excellent " July 11, 2024 5.0 Pros The customer service from tech support is wonderful every time. They solve our issue in a timely manner Cons N/A there is nothing that i do not like about ring by name Review Source Response from InPhonex July 17, 2024 Hannah, Thank you for your support!!! The R! Team AS Andy S. VoIP Specialist Printing Used the software for: 6-12 months ### "Ultrex with RBN" July 11, 2024 5.0 Pros Ease of use, great customer support. All around great product and team behind it. Cons I think Softphone implementation into the OX itself would be extremely helpful. More integrated? Review Source Response from InPhonex July 17, 2024 Dear Andy, I appreciate your fantastic support and business. Currently, we are in the process of integrating the softphone into R! OX, a project that is taking longer than initially anticipated. JS Jamie S. Planning Department Manager Civil Engineering Used the software for: 6-12 months ### "Diamond Shores - Planning Manager " July 11, 2024 5.0 Pros Caller ID feature is great and gets lots of usage. Cons Not very User friendly in some features Review Source Response from InPhonex July 17, 2024 Jamie, Thank you for your review! Please let us know more about some of the features we can improve. The R! Team JL JOHN L. SALESMAN Retail Used the software for: 1-2 years ### "GOOD VOICEMAIL TOOL" July 11, 2024 5.0 Pros I mainly use as voicemail Works very well Cons I use a headset so it's a little tricky to use. Review Source Response from InPhonex July 17, 2024 John, Thank you for your great review! The R! Team SA Stephan A. Business Manager Religious Institutions Used the software for: Less than 6 months ### "New Customer " October 18, 2021 4.0 Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that \[SENSITIVE CONTENT\] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was. Pros RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. \[SENSITIVE CONTENT\] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details. Cons So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingByName \[SENSITIVE CONTENT\] was a good salesperson who I felt a good rapport with. \[SENSITIVE CONTENT\] was helpful when needed. The price was reasonable.There are some things that I was not aware of until after implementation but i will have to work through it. Switched from [OnSIP](https://www.capterra.com/p/158706/OnSIP/) Price and recommendation from one of your former employees, \[SENSITIVE CONTENT\]. i was also referred by \[SENSITIVE CONTENT\] at Toshiba. Review Source Response from InPhonex February 15, 2022 Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL DM Donald M. IT Professional Information Technology and Services Used the software for: 2+ years ### "RingByName; the hidden treasure!" August 26, 2021 5.0 I feel in love with RingByName years ago and loved it so much I push their service everywhere I go. Pros What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently! Cons There are minor bugs; but you all are always fixing them, I can't complain about that. Reason for choosing RingByName Because I don't have to do anything; they do it all for me; truly blessed to have this service in my life! Review Source Response from InPhonex September 1, 2021 Donald, Thank you for your great review of our service. Your feedback has helped us make our product better. Please feel free to continue. Kooi Lim RingByName.com BG Brian G. Office Manager Insurance Used the software for: 6-12 months ### "Room for Improvement" July 1, 2021 3.0 Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option. Pros It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from. Cons the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good. Switched from [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) Our office merged with NSI Insurance Group and that is there platform they use with all locations Review Source Response from InPhonex July 2, 2021 Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName HM Humberto M. Business Manager Education Management Used the software for: 1-2 years ### "Best Phone Company I have dealt with" August 25, 2021 5.0 I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through. Pros The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home. Cons I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system. Reason for choosing RingByName Presentation, professionalism from sales staff, demos of the software and very important they did not break the bank when it came to price. A complete solution for all our communication needs. Review Source Response from InPhonex August 26, 2021 Humberto, Thank you for your great review! Our culture is customer experience first and everything else second. We understand that the proper functioning of our service that we provide and the proper support is what we should deliver, regardless of what the client issue is. Please do let us know if there are any features that will help your organization even more. Thank you Kooi Lim RingByName.com BS Beverly S. Finance Manager Insurance Used the software for: 2+ years ### "Review" July 30, 2021 5.0 Ring by Name has allowed users to easily forward calls to their cellular numbers, it allows each user to see who is available or on the phone Pros Ring by name is a user friendly product, it is very reliable and the support is exceptional Cons Initial set up is a little cumbersome.......................... Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing RingByName Better solutions for our needs Review Source Response from InPhonex February 15, 2022 Dear Beverly, Thank you for your honest review of our RingByName service. I am sorry to hear that the initial setup was cumbersome. We endeavor to improve that. Switching over from your legacy Mitel phone system to ours presented some issues that took slightly longer than usual but I am glad that RingByName was able to resolve many of the service challenges you had in the previous system. I welcome any suggestions from you to further improve our service. Thank you CEO RingByName.com SF Sam F. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Incredible Customer Support" February 28, 2022 4.0 While the call quality wasn't always that good, what had me stick with RBN for about a decade was their incredible customer service. Their team was always very prompt and caring to rectify any issues. They were also very patient to troubleshoot things and always followed up when things were fixed. Their customer support is the best I've yet to experience Pros We loved the call recording feature. It was fairly easy to use. Sometimes the features (transfer to agent) wouldn't work smoothly. Cons The call quality wasn't all that great. We used Zoiper app. It was often laggy or hard to hear the customer and vice versa, but for the price point, it was bearable Reason for choosing RingByName We switched to another carrier mostly because their phone system integrated with our ticketing system. Their call quality and transferring between agents was smoother too Review Source Response from InPhonex March 3, 2022 Dear Sam, Thank you for your honest review. We are concern about the voice quality issue in your Zoiper VoIP application which we will investigate. The good news is that in about 2 months, we will be rolling out our RingByName softphone for mobile and desktop. Best, KL RD Rolando D. Technical Support Engineer Computer & Network Security Used the software for: 2+ years ### "Excelent Service." July 14, 2021 5.0 Pros This Company is very reliable about the service that they provide to us. Their engineers and support team are available immediately 24/7 to our requests of services or problems that we could have. Their developers do the same job with all requirements that we need to have inside the system or RingByName web portal. Cons We don't have any complaint about the service that they provide to us. Review Source Response from InPhonex February 15, 2022 Rolando, Thank you for your review. I will share it with all our team members and will for sure make them very happy and work hard to keep up the high level of service. Kooi Lim CEO FD Farrah D. Office manager Medical Practice Used the software for: 2+ years ### "Office manager " May 31, 2023 1.0 Just very disappointed with the quality of care with this company Pros text messaging some patient find it easier to communication via text when canceling or confirming appointments Cons When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion. Reason for choosing RingByName Still waiting on email of fee's increase for two days now Review Source Response from InPhonex July 17, 2024 Dear Farrah, We regret your bad experience with upgrades. and will review the process to improve. Thank you The R! Team JO Jorge O. President Business Supplies and Equipment Used the software for: 1-2 years ### "Great company to work with!" September 7, 2021 5.0 The overall experience has been awesome. Working with a company like this makes you feel like they genuine care about your well being as a company. The strive to make sure all your answers were satisfactory taken care of. If they don't know an answer they admit it. They mostly know how to fix current issues. I love the fact that they are a team and bring everyone if necessary to fix something. Pros The simplicity of the interface makes the experience easier. I can access the interface from and iPhone or iPad from the customer site. This type of convenience is often overlooked. The customer service is the main reason we are partnered with RingByName. 99% same day response makes us feel our calls are important to them. Cons There could be some confusion as where to set-up parameters for users. (ex. hours, voicemail,etc.) Are they part of a department? If so the department takes over before the user. I think its more of a training thing. Reason for choosing RingByName n/a Review Source Response from InPhonex September 8, 2021 Jorge, Thank you for your great review and your feedback on users administration. We treasure feedback from all our clients and will continue to work diligently to make our interface better. Kooi Lim RingByName.com GS German S. Marketing Manager Financial Services Used the software for: 2+ years ### "Excellent service" February 14, 2023 5.0 Overall great product and even greater customer service. I have dealt directly with \[sensitive content hidden\] several times and they have been nothing but professional, helpful going above and beyond every single time! Pros The system is solid little to none downtime so far. Cons I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days Review Source Response from InPhonex August 14, 2023 Dear German, Thank you for your wonderful review of our service. Kooi TH Thomas H. Owner Retail Used the software for: 2+ years ### "Great phone system for small biz " February 8, 2022 5.0 Pros I like being able to manage menus easily and edit routing. Cons Inability to add a mobile number as a routing feature. I.e. dial 1 for x and it just transfers to An external number without having to purchase another user. Review Source Response from InPhonex February 14, 2022 Thomas, Thank you for your kind review. I will forward your concern about not being able to add a number for routing. As for value, we are always adding additional features such as free video conferencing and chat, and providing advance analytics in order for you to know more about your company's communication activities. Best, KL AC Ann C. President Human Resources Used the software for: 2+ years ### "VoIP " February 10, 2022 5.0 Support has been helpful over the years. Our company is small and we are not tech savvy so we have relied on RingByName support team to assist. Pros Follow me communication is great. Easy to direct calls. Cons Set up - but probably the same with all new software. The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone. Review Source Response from InPhonex February 15, 2022 Dear Ann, We are sorry to hear you have some challenges with your hard phones. I will have a technician call you to understand and fix the issue. Many a times, issues of hard phone not working properly is due to networking, Internet or firewall and most if not all the time, it can be fixed. Thank you for your feedback.which we value a lot! Best, KL CB Carlos B. GM Financial Services Used the software for: 2+ years ### "Easy to use, reliable , good customer service and good quality for money." July 13, 2021 5.0 Excellent Pros Like pricing, customer service, reliable and products Cons Does not like the voice, hopefully will change soon Alternatives considered [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing RingByName Pricing, customer service and customizing our needs Review Source Response from InPhonex February 15, 2022 Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I take it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim GP Gustavo P. IT Manager Education Management Used the software for: 6-12 months ### "Ring By Name, great service" August 25, 2021 5.0 It is an intuitive, very versatile and complete system, with several functional applications. Cloud based, the best Pros Easy to use, very stable and trustable. 100% recomendated Cons Devices configuration is not that easy, but Ring by name has a great support team Reason for choosing RingByName It is an intuitive, very versatile and complete system, with several functional applications. Cloud based Review Source Response from InPhonex February 15, 2022 Gustavo, Thank you for your honest review. We will work hard to improve our auto device configuration system. Our team will reach out to find out what your experience was. Best, Kooi Lim RingByName.com MV Mike V. Owner Education Management Used the software for: 2+ years ### "Dependable, and consistent with good phone support" January 25, 2022 5.0 We have been with Ringbyname for many years and hope to be for many more. Pros It's easy to use and visually appealing. Cons I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers. Review Source Response from InPhonex February 15, 2022 Thank you Mike! We aim to continue to add new features and maintaining our top level support. Our goal is to help your company succeed! Talk to a Capterra advisor for free and get results within 15 minutes.