# Page 3 | RingByName Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is RingByName the right Unified Communications solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169306/RingByName/reviews --- RingByName 4.6 (69) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of RingByName ## Showing most helpful reviews Showing 51-69 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sergio B. BDM Logistics and Supply Chain Used the software for: 2+ years ### "Powerful business tools" July 30, 2021 5.0 Pros As an international company, RingByName helps us to have several landing numbers in different countries, which allows us to personalize the auto-attendant individually in each country, which provides mobility to our team been in contact with our customers. Cons I wish to have integration with MS Teams. Review Source Response from InPhonex August 3, 2021 Hello Sergio, Thank you for your review. Yes, we provide local numbers in 10s of 1000s of localities in 150 countries. About MS Team, we are currently working with Microsoft to become a Operator Connect and Direct Routes. Thank you for asking. Kooi Lim CEO FEdSS Francisca Elizabete dos Santos S. secretaria Events Services Used the software for: 2+ years ### "Praticidade" February 10, 2022 5.0 Um bom software - valores dentro da meta Pros Praticidade - rapidez - bom atendimento do suporte Cons A principio nao tenho o que reclamar da Ring pois veio em momento certo e na hora certa um ótimo software que todos empresários - micro empresários deveriam ter Reason for choosing RingByName queria conhece-lo e por fim gostei e acabei ficando com ele Review Source Response from InPhonex February 15, 2022 Dear Francisca, Thank you for your great review of our overall service. We create software that helps our customers build better relationships with their customers and improves business productivity. In this highly competitive world, every opportunity can be captured more effectively with a well-built communications platform, like RingByName. We have customers ranging in size from a single user to hundreds of users, with everyone treated in the best way Best, KL IS Ismaray S. Franchise owner Insurance Used the software for: 6-12 months ### "Technical support " April 26, 2022 5.0 Great Pros The technical support I receive from \[SENSITIVE CONTENT\] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system Cons Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic Review Source Response from InPhonex May 3, 2022 Ismaray. Thank you for your great review of our service! Regarding the phone that you brought over from your previous service provider, we have a trade in program that you may consider. We partner with Yealink and Poly, but our clients usually go with Yealink. Please contact our customer service if you decide to do so, Thank you KL RS Ralph S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Spectacular product with GREAT value" July 16, 2021 5.0 The product has improved significantly over time. They are MUCH more than a telephone provider. I am VERY pleased with our system. Pros CRM is fantastic, TEXT program is GREAT for business follow up Cons I am please with the software and have no complaints Reason for choosing RingByName n/a Review Source Response from InPhonex February 15, 2022 Ralph, Thank you for your great review of our RingByName UCaaS system with integrated CRM! We are pleased to know that you are able to use it even more during these challenging times. Best, Kooi Lim CEO BB Brittni B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Review" February 24, 2022 5.0 Pros I like that i do not need a desktop phone to service our clients. Cons The customer service reps are sometimes hard to understand. Review Source Response from InPhonex March 1, 2022 Brittni, Thank you for your review of our service. I am sorry to hear that there has been communication challenges. Rest assured that we will continue to enhance our ability to serve you and all our customers. Best, KL rF reinier F. callcenter manager Sporting Goods Used the software for: 1-2 years ### "Reliable company. Excellent technical service." August 10, 2021 5.0 We have been using it for more than 1 year, it is our main work tool, very reliable, easy to use. The technical service is excellent 24/7. Pros It is easy to use, we can control all the call and it is a product with high quality overall. Very reliable software. Cons I like everything about this software. A minor details in the CRM tools but nothing important. Review Source Response from InPhonex August 23, 2021 Reinier, Every detail is important to us. Please let us know what we can improve on in our built-in CRM. Your account manager will be reaching out to you about it. Thank you! Kooi Lim RingByName.com KB Kenneth B. Owner Real Estate Used the software for: 2+ years ### "Top Rated - Used for about 7+ years" February 9, 2022 5.0 Pros I have been using this system for over 7 years and anytime there was an issue, support was quick to resolve. Cons Nothing at this time - satisfied with the system. Review Source Response from InPhonex February 15, 2022 Dear Kenneth, Thank you for your review. We are happy to know that we are useful for your business. Best, KL PS Paul S. King Information Technology and Services Used the software for: 2+ years ### "It works" July 16, 2021 5.0 Pros It works out of the box and does what it is supposed to do. The company will customize the installations as required. We have recommended this to our clients most of which have switched, Those that have switched are pleased with the results. Cons Prefer a little more flexibility in handling multiple devices per "extension." Review Source Response from InPhonex July 20, 2021 Paul S., Thank you for your kind review. Can you tell us more about what you mean by flexibility in handling multiple devices. We like to see what we can do to improve our service. Best, Kooi Lim TS Todd S. Managing Director Insurance Used the software for: 1-2 years ### "Review RingByName" August 3, 2021 5.0 Works excellent Pros Ease of use in all areas of the system. Reliability of system. Cons I liked everything that the software does. Reason for choosing RingByName Needed a local and reliable provider in the area. Review Source Response from InPhonex August 9, 2021 Todd, We welcome your great review of our service. Could you tell us the one main challenge that you had before us? I like to know more to improve our service even more. Thank you Kooi Lim AP ADA P. DENTIST Hospital & Health Care Used the software for: 2+ years ### "OFFICE MANAGER" August 2, 2021 5.0 GREAT Pros EVERYTHING AND THE PHOE ARE BELONG TO US. Cons THE ABILITY TO TRANSFER THE PHONE HOME OR ANY PLACE THE IS INTERNET. Review Source Response from InPhonex August 3, 2021 Ada, We are glad that you found us and thank you for trusting us with your phone service needs. Our goal is to make our service affordable and at the same time allows you to serve your customers on a timely basis and without any hassle. Best, Kooi Lim RC Rafael C. Owner Consumer Electronics Used the software for: 2+ years ### "Best of the Best " August 10, 2021 5.0 Control of our customers Pros Easy , affordable and good customer service Cons CRM software integrated Reason for choosing RingByName More easy to use Review Source Response from InPhonex August 23, 2021 Rafael, Thank your for your great review of our service. We appreciates your business! Kooi NA Natalie A. Owner Restaurants Used the software for: 2+ years ### "Experience" February 8, 2022 5.0 Overall great experience Pros n/a. account management. caller ID. assignment of users. Cons n/a. the app is challenging to use remote, so I login using laptop Review Source Response from InPhonex February 11, 2022 Natalie, Thank you for your great review. We are working on improving the RingByName mobile application and welcome your feedback very much. IH Ingrid H. Director Retail Used the software for: Less than 6 months ### "Excellent product and customer service" August 26, 2021 5.0 Great customer service. I was walked thru every step of the way. Pros The set up was very easy to follow . User friendly product. Cons I cannot think of anything I dislike at the moment. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing RingByName Good reliable customer service was most important to me and it is exactly what I received with Ring by Name. Review Source Response from InPhonex August 27, 2021 Ingrid, Thank you for your business and review. We are here to serve you so that you can serve your customers even better. Best, Kooi Lim Ringbyname.com AP Annabel P. Owner/Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this program!" September 9, 2021 5.0 Pros This software was very easy to set up. Not only is it user-friendly but the customer support team excels at solving and answering any question myself or my team may have. We have not had any issues with messages/phone calls not going through. Highly recommend! Cons There is nothing negative about this software. The app is easy to use and very useful to have when on the go. Review Source Response from InPhonex September 14, 2021 Thank you Annabel for your great review. We will always be available to assist. Kooi Lim RingByName.com EA Eduardo A. Agency Owner Insurance Used the software for: 1-2 years ### "Great business system " August 30, 2021 5.0 Great service overall Pros Portability and features available. Texting. Cons None. We do not have any issues about this software Review Source Response from InPhonex September 7, 2021 Eduardo, Thank you for you great review of our service. We are very happy to know that you are having a great experience with us. Please let us know if you ever encounter any issues. Kooi Lim RingByName AC AMAURY C. IT Director Education Management Used the software for: 6-12 months ### "Perfect Platform" July 16, 2021 5.0 Pros The platform was not difficult to fusion with my old service. and else is very easy to use. Cons For now, I'm don't have nothing to write. Reason for choosing RingByName So easy to use and very powerful Review Source Response from InPhonex July 21, 2021 Amaury, We appreciates your great review of our service. Our focus is to provide ease of use for you and improve your customers' experience when they communicate with your company. Our goal is to help you build better relationships with your customers. Best, Kooi Lim CEO LA Lenin A. General Manager Information Services Used the software for: Less than 6 months ### "Not what I expected" March 29, 2022 2.0 Not good. Pros Don´t know. Cons There are dummy rings that sound when the user places a call, which disturbs me. When I attempt to make a call, sometimes the call connect, sometimes don´t. If I call again the number that previously can´t connect, maybe it does connect. There´s something weird, with the system. I don´t know. Review Source Response from InPhonex October 6, 2022 Dear Lenin, We investigated the issue you had mentioned but could not find any trouble ticket among tickets that you had opened. We do know that bad audio issues can for sure be cause that. We will be glad to look into it if you can give us an example. Thank you R! JHC Juan H C. Office manager Medical Practice Used the software for: I used a free trial ### "Good job" December 20, 2022 5.0 The service is great and the training was very profesional and dedicated Pros Easy use, good asistance service, and great training Cons I have not idea at this moment, because im a new user Reason for choosing RingByName Was recomended Review Source Response from InPhonex August 14, 2023 Dear Juan, Thank you for your great review of our service. Kooi JVB Joseph Victor B. President Construction Used the software for: 2+ years ### "Nice System! A lot of features! " February 9, 2022 5.0 Pros Easy to use , a lot of features . Good support Cons Missing an automatic speaker to create messages easily in different voices type Review Source Response from InPhonex February 15, 2022 Joseph, Thank you for your wonderful review! We endeavor to make our service as valuable as possible. Our focus is to provide our service in a way that helps business like yours to be as productive as possible. Best, KL Talk to a Capterra advisor for free and get results within 15 minutes.