--- title: "Chat Outsource Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chat Outsource Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/169310/Chat-Outsource/" page_type: "product" language: "en" --- # Chat Outsource Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chat Outsource ## What is Chat Outsource? Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more. ## What is Chat Outsource used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chat Outsource?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatoutsource.com&name=Chat Outsource) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chat Outsource 5.0 (1) VS. [4.7 (24,195)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $199 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (16,456) Value For Money 4.0 (1) Value For Money 4.5 (11,507) Customer Service 3.0 (1) Customer Service 4.4 (10,720) ## Chat Outsource alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (191)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Chat Outsource Overview ### What company size and specific industries is Chat Outsource built for? Chat Outsource is designed for businesses of all sizes, from small companies to larger organizations, across any industry that needs live chat support, lead generation, routing, customer engagement, custom targeting, and social media integration. Features and Usability ### What are the key features of Chat Outsource? Chat Outsource offers live chat, proactive chat, and real-time consumer-facing chat for website conversations. It also includes canned responses, transfers/routing, customer history, website visitor tracking, alerts/notifications, and real-time analytics and reporting. Additional features include automated scheduling, knowledge base management, screen sharing, surveys and feedback, social media integration, and widgets. Getting Started and Support ### What training and onboarding options does Chat Outsource offer? Chat Outsource provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars cover topics in a group format, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Chat Outsource offer? Chat Outsource offers email/help desk, phone support, 24/7 live rep, and chat. These channels give users multiple ways to contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 6,901 Live Chat reviews Not all Live Chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Chat Outsource supports **Chat/Messaging**, giving teams a direct way to manage conversations with customers in real time. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**42%**), which still helps businesses respond to website visitors as interactions happen. These features can help teams maintain fast communication, improve responsiveness, and provide customers with timely support. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customer History Access previous interactions or concerns to maintain customer relationships Customizable Branding Add customized logos and colors to align with company branding Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Chat Outsource 17 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Sharing: Digitally share screen view with others - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic $199.00 Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DM Daleth M. Cs Agent ### "Value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 16, 2018 Pros This software had mad many visitors to my website, their employees know how to attract customers out. Cons I had an issue before with the software on not getting my customers to reach us and the customer took very long to solve it, however they solve the issue but I would have loved it didn't take that long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2018 Thank you for using our services. We are glad to see you satisfied and we wish to serve you again! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.