AwareManager

AwareManager


4.5 / 5
14 reviews

Who Uses This Software?

AwareManager has clients across the commercial and corporate real estate, healthcare and professional sports industries. Our solution offers specific apps for managers, staff, vendors and end users.


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • AwareManager
  • www.awaremanager.com/
  • Founded 1988
  • United States

About AwareManager

AwareManager is the most comprehensible, fully integrated and flexible solution in the industry. Whether you need a simple work order management solution or require more advanced capabilities such as risk management or vendor governance, AwareManager has you covered. Our team works alongside our clients to make it easier for everyone involved - managers, engineers, tenants, vendors, and visitors - leveraging what we've learned from the most innovative properties, hospitals and sports venues.


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AwareManager Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

AwareManager Reviews Recently Reviewed!


All in one building management solution - highly customizable

Nov 02, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry.

Cons: The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users.

Done Right Building Services

Sep 19, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients. Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.

Cons: We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.

Recommendations to other buyers: Take a trial run of the system and you will see for yourself and for your business industry the full value the Aware Manager will bring to your business.

I have been working 3 years with this software with no problems so far.

Apr 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Technical support is very good, always available, fast answer and you can customice to your needs. Additionally, is funtional that you can connect Móvil App, Web page with the software that manage the local staff on the daily operations.

Cons: Well one thing that I have found is, that you can not adjust documents or Files or pictures when you create a maintenance. Additional the box to write the description of that maintenance is too short.

Overall: Manage request from tenants, you can create work orders, can create recurent maintenance, can atennd tenants faster, can track your Works, provide a better and organized service to your client, can vizualice the data of your building in a better way ( aware IQ), you can provide to your tenant a technological solutions qith QR codes, móvil App.

This software is easy to use and easy to customize to suit your needs

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The things that I like most about this software is that they are always improving it. I like that the software can be configured so that you can use it as a paperless system by utilizing the Mobile app.

Cons: The only thing that I don't like about the software is that you are not able to print forms to a file rather than printing a hard copy and then having to scan the document to a file.

Overall: it is easily configured to suit the need of the user.

Has a lot of capability but clunky to use

Apr 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are so many ways to customize to each user's needs. It's great that we can have so many features in one place.

Cons: When we need a specific type of thing set up it's not always straight forward. The techs make work arounds that then become obsolete later on but the legacy of the work around stays making the system clunky and it's easy for new users to get bogged down with all the steps.

Capterra-loader

Excellent

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles

Cons: we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book

Overall: Make doing preventative maintenance a lot easier

Capterra-loader

Great Customer service, great product

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Software does everything and more, The company is open to customer requests and adds them to development pipe line

Cons: Software would be a lot less maintenance if it was not JAVA base, so i would like to see it NOT java based.

Overall: it helps us run our buildings

Great service and Reporting

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Aware team has been very quick to respond to any issues I have had. The service is truly great and the report you are able to complete for clients is something I value immensely and I know my clients feel the same way. We were able to receive much support for Kelly and Alex on getting one of our sites set up and they took the time out of their day to come and meet with us in Vermont.

Cons: I cant think of any complaints about this. I have very little to no issues and those were resolved right away.

Recommendations to other buyers: A must is to check the size of the site and be prepared to train many people on proper use.

simple to learn and easy to navigate.

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: anyone can be taught in a day to use Aware Manager. I have taught a few co-workers how to use and they were able to generate work orders and reports immediately.

Excellent platform and event better service provided!

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -User friendly

-Ability to customize fields

-Multiple platforms available for us

-Reporting functions

-Service provided

Cons: I don't have many critiques of AwareManager's platforms utilized. As with anything, the system takes time to fully understand and implement.

75

Oct 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mobile technology, reporting were the features that caused us to select aware manager. Preventive maintenance is also high on the list.

Cons: It was very painful to implement due to your project team. Aware manager had no good project implementation methodology to use. This should be a repeatable solution and waasnt for you. Also, we were promised features in Aware Manager that didn't exist at the time.

Overall: improved reporting of business results. able to add on other departments easily

Helpful software and an affordable price

Dec 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Great Software, provided all what we need at a reasonable fee.

Pros: Ease of use. Interactive Interface which makes your work faster. Help and support are very reliable. fast respond.

Cons: Need some additional features to cover certain functionalists should support more languages. It would be better if interface are made more flexible to re-arrange.

Great Product!

Sep 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using this system throughout our portfolio for almost 8 years now. Their support staff has changed, but is always available and helpful with any questions/concerns we might experience.

Cons: There is nothing at this time that would fall under this category.

Recommendations to other buyers: They have a strong personal touch! We looked at several different products and this one stood above the others.

Worke with Aware Manage fo the past 15 Years CMMS, Project management,

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: extensive knowledge, experience and professionalism is a tremendous asset When working with the individuals from aware management.

Cons: That they are not based in new York so I can see them more

Recommendations to other buyers: View the entire product, do not make the mistake and lock at it singularly for just CMMS. this is a multifaceted product that can do more than just CMMS