NetSuite

3.5 / 5 23 reviews


Average Ratings

23 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About NetSuite

Provide a superior in-store experience with NetSuite POS, which enables you to satisfy omnichannel shoppers and build customer loyalty. Improve store operations by streamlining and automating front-end capabilities in real-time with back-end processes, and grow sales by empowering sales associates with tools and information to build stronger customer relationships and sell more product. Get a free product tour today!


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NetSuite Features


NetSuite Reviews Recently Reviewed!

Most Welcome Change

Apr 24, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We are planning on using the free resources available to us and we realize it would take looong hours, but as I've said I think it's going to be worth the while.

Pros: It is a very big plus that Netsuite can make this available to non-profits as a donation to the organization. It may take some time to finally get it going but I think it's worth it. It will definitely tie some loose ends, organize our system better and allow us to streamline and fine tune our operations. Netsuite is also very generous in conducting trainings for beginner-users of the software.

Cons: It's not "out of the box", as there are parts that only experts can do in order to guarantee that everything is in place. When I ask for a quotation for consultancy and implementation, one company said it will be chargeable. Just not possible for us to shell out that money.

Netsuite has many Features for a retailer

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy to use and can run reports with Netsuite support to make sure your needs can be met. A good way of controlling inventory and making sure everything is running smooth.

Pros: A good way to determine any issues in your system for inventory.

Cons: Password needs to be changed every quarter I believe.

NetSuite ERP System

Dec 13, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

Pros: Reporting functionality

Cons: Not very intuitive

Recommendations to other buyers: Spend time planning implementation before rolling out to your company.

NetSuite: Retail

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It is the one of the best cloud software we've used so far. Fully satisfied. It is a complete package and a one stop solution for your computing needs.

Pros: Flexible Customizable

Cons: Can't purchase individual module.

NetSuite gets the job done, but it's lacking in certain departments

Nov 23, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st. The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually. Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive. Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work. Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

Recommendations to other buyers: Check out SAP first.

Its Got Lots Of Functionality

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This software is the best cloud software I've ever used or heard of. This software has the ability to eliminate the need for any other software.

Pros: Between Netsuite and the products that it interacts with you can do almost anything. Extremely flexible, great customization opportunities.

Cons: In depth CMMS software would need to be integrated with netsuite.

NetSuite

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall Netsuite is a good small company. So far using netSuite CRM it has been really dependable software. With the news of Netsuite being acquired by Oracle, I am concerned about their ability to provide the same quality of service as a part of a larger corporation.

Easy to use software suite.

Mar 04, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Great customer service, just a phone or live chat call away.

Cons: The product key is very expensive. I would of liked a volume discount option.

Recommendations to other buyers: Take your time, there is a great online tutorial and live help.

review of netsuite

Mar 04, 2015
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The support is fantastic. They are great people to work with.

Cons: It is very pricey, difficult to use and integrate. It doesn't work with Mac very well.

Recommendations to other buyers: Do your research, evaluate your needs and don't go for the top of mind solution.

All about NetSuite

Feb 28, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Compatibility and ease of use of the product and design is exciting.

Cons: Sometimes it requires a lot of training for novice users.

Recommendations to other buyers: Full utilization of software will give a better idea of the product.

Sweet NetSuite

Feb 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use with excellent tutorials. Human resources that created the software and are available with technical answers.

Cons: Timely updates to enhance the product from customer use.

Recommendations to other buyers: To exercise all parts of the code in the exact test environment that you will be using the product in.

Title title title

Feb 27, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a good user interface and it helps me get my day to day tasks done in a timely manner.

Cons: The customer support is difficult to get ahold of or it takes numerous individuals to solve my problem.

Recommendations to other buyers: They need to make sure there is some training and that it will meet the needs of their business.

Dependable and insightful

Feb 27, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Product has many useful features and provides good reporting to gather insightful data.

Cons: Pricing can sometimes be an issue. Not all bugs are resolved quickly enough.

Recommendations to other buyers: Negotiate carefully how many licenses you will need so you don't end up paying for extra seats you don't need.

Using NetSuite for 7 locations

Feb 26, 2015
2/5
Overall
2 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Cons: NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice. There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Recommendations to other buyers: Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.

NetSuite TX Review

Feb 25, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, simple, intuitive interface and communication with vendor have always been helpful and consistent.

Cons: Not a fan of automated phone answering systems for troubleshooting. Just give me a person straight off the bat.

Recommendations to other buyers: Keep in mind what it was designed for; it can not cater to everyone's individual needs, but think of the "bigger picture."

Netsuite Review

Feb 25, 2015
3/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very useful once you know how to use it. My company uses it for software issues.

Cons: Hard to find things often. Takes a lot of non-user friendly searching.

Recommendations to other buyers: Get to know these ins and outs and practice a lot. Take a learning course if possible.

NetSuite in the Cloud

Feb 25, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: NetSuite is well-known and the leader in its class of cloud software.

Cons: It is a bit expensive especially for medium or smaller organizations.

Recommendations to other buyers: Review the software thoroughly, and do UAT if possible, like you would for any software

President and CEO

Jan 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: They meet all my needs as a customer in every way.

Cons: There is nothing I like least. The product is exceptionally good all round.

Recommendations to other buyers: Try it and give it a fair shot before you make a commitment.

The NetSuite Advantage

Dec 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It has great customer service and dependable products that provide quality results

Cons: I do not dislike anything about NetSuite; they deliver what they promise.

Recommendations to other buyers: I would recommend others give NetSuite products a try so you can be the ultimate judge.

Product is not very user-friendly

Dec 23, 2014
3/5
Overall
2 / 5
Ease of Use
3.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It needs a lot of improvements. The interface with users needs to be easier and more self-explanatory.

Cons: It's not easy to get answers from, and it is always difficult to get someone on the phone to help you out.

Recommendations to other buyers: The software should be be user-friendly and intuitive, with easy-to-read, intuitive menus.

NetSuite Review

Dec 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very easy to use and train employees. The product support is very good.

Cons: I cannot think of any flaws at this point. But the product works well.

Recommendations to other buyers: Use the product in various situations and make sure it fits well with your business.

My Opinion

Dec 23, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Its effectiveness and reliability is superb. The costs are nice too.

Cons: There is really nothing that I dont like about the product as a whole.

Recommendations to other buyers: Get a free trial of it first to make sure it meets your business needs.

NetSuite e-Comm and POS

Aug 05, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: We chose NetSuite because of the strength of the core system and the integration with POS and e-Commerce.

Cons: The area of the product that is the least integrated and in most need of improvement is the POS. NetSuite is making progress on fixing the issues.

Recommendations to other buyers: Make a good list of your mission critical processes and procedures so you can test the system to be sure it can perform all the tasks you need.