--- title: "Carbon Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carbon Health Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/169331/Carbon-Health/" page_type: "product" language: "en" --- # Carbon Health Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Carbon Health ## What is Carbon Health? Cloud-Based Care Platform. All-in-One EHR/Practice Management Solution Handling Scheduling to Billing, and Everything In-Between. Connecting Outpatient Practices to Patients with Distinct, Integrated Apps. Telehealth Enabled Patient Management System. The Simplest Way to Provide Care. ## What is Carbon Health used for? [Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Healthcare CRM](https://www.capterra.com/healthcare-crm-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carbon Health 4.2 (5) VS. [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price Contact vendor Starting Price $69 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.7 (859) Value For Money 4.7 (3) Value For Money 4.6 (786) Customer Service 4.3 (4) Customer Service 4.7 (763) ## Carbon Health alternatives [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (673)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169331/Carbon-Health/alternatives/) ## FAQs about Carbon Health Overview ### What company size and specific industries is Carbon Health built for? Carbon Health is designed for independently run outpatient practices and medical groups of all sizes. It serves the healthcare industry, including a wide range of medical practices that need a shared platform for managing outpatient care across different practice types. Features and Usability ### What are the key features of Carbon Health? Carbon Health offers telemedicine with two-way audio and video, video conferencing, and a virtual waiting room. It also includes appointment scheduling, patient intake, patient portal, charting, e-prescribing, EMR/EHR, billing and invoicing, claims management, compliance tracking, and mobile access. Getting Started and Support ### What training and onboarding options does Carbon Health offer? Carbon Health provides live online training sessions to help teams get started. Live online sessions support guided setup and allow participants to ask questions during instruction. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Carbon Health offer? Carbon Health provides email/help desk, phone support, and chat. With no reviewer feedback available on support experiences, users cannot infer how quickly responses arrive or how helpful agents are. The listed channels indicate multiple ways to contact support, but not the quality of service. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Carbon Health supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare teams protect sensitive patient data, maintain complete and organized medical records, and document care accurately, allowing teams to deliver more efficient and compliant patient care. Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Multi-Location 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Admissions Management Handle the registration and admission process for existing and new students API Application programming interface that allows for integration with other systems/databases Carbon Health 61 features ### All Features - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - One-to-One Messaging: Send personal messages to clients or attendees - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Telemedicine: Meet with patients remotely - Time Tracking by Client: Track time worked per client - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial available Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent MD margaret D. VP Finance Computer Software ### "A Satisfied Patient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 2, 2023 Very positive. And quick. So quick. Pros I first used Carbon Health to get a Covid test. Very easy to schedule when the only other option was county test centers that had a long wait. Then I had a dog bite and my regular urgent cate had a two hour wait and i was able to schedule an immediate appointment at the Carbon Health office very near to my house. Both visits were excellent. No wait and immediate results/care. Cons I have had a very positive experience scheduling appointments, as have my husband and daughter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Medical Director, Physician Hospital & Health Care ### "Neat patient App. Not enough backbone or structure to be a functional EMR." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 10, 2019 Pros Patient App is handy. Ability to video chat is convenient. Cons Scheduling is very unorganized. Actual medical record is very difficult to decipher. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SU Stephanie U. Medical Assistant Director ### "Carbon Health's platform is seamless and user friendly as an electronic health record. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 28, 2017 Pros From a clinical back office standpoint, I feel the triaging process is very intuitive. The tabs of room assignment, HPI, past history and vitals are easily accessible in one area. I like the icon features in the patients' charts to notify the staff of procedures, lab tests, medications, or xrays being ordered. For Direct Urgent Care, Carbon Health has been awesome at placing all of our most frequently used labs, procedures and medications at the top of our list when doing orders. I also like the idea that the patient has more control over their medical record and is given the option to input all their past history prior to being seen in clinic. Overall, I feel the Carbon Health team has been very receptive and responsive in helping cater the EHR to assist Direct Urgent Care needs. Cons The only minor con that comes to mind is having the schedule automatically refresh when patients make appointments. I know the Carbon Health team has acknowledged this and is currently working on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 30, 2017 Thank you so much for your detailed review, Stephanie! We are glad to hear you enjoy you enjoy the ease-of-use of our platform as well as our patient facing app. It will only get better from here! SA Sharmin A. Chief Operating Officer ### "The Carbon platform has significantly increased the efficiency of our clinic workflow! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2017 Pros The patient app is a great tool for our patients have better access to us and their records. The app provides a fast and easy way for patients to ask questions directly to their clinician, fill their prescriptions and view their lab results. Our patients love the chat feature! Several of our patients have commented that they were blown away by the ease of communication with their clinician, scheduling appointments and accessing their records. We agree :) On the EHR side, our documentation time has decreased. By using machine learning along with customizable templates and macros, the charting process has become more streamlined and efficient for our practice. Cons From the patient perspective, following up with a specialist currently requires several steps including obtaining referrals, transferring medical records, checking insurance eligibility, checking appointment availability, etc. The Carbon app will allow patients to do all of the above directly from the app but to do this we need more providers to join the group :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2017 Thanks for the fantastic review Sharmin! Great to have you as a partner, it will only get better as the network grows :) RK Rita K. Physician assistant ### "Easy to navigate through. Quick turnaround for customer support!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 25, 2017 Pros Clean look, all the information you need is on one page and you don't have to flip through different windows to find what you need. Cons Prescribing medications can be a bit confusing. Some of the doses are incorrect and it will not let you proceed unless you pick a package for the medicine, which sometimes has a different amount than what you need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2017 Thank you for the review Rita! We have new upgrades to our ePrescribe feature coming soon, we're excited for the improvements! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.