Hoshinplan Strategy

Promoter Ninja for NPS

4.5 / 5 3 reviews

Who Uses This Software?

Companies who care about customer satisfaction and want an easy-to-use tool to track NPS (Net Promoter Score). By focusing on NPS organizations can improve customer retention and foster growth.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

Vendor has not completed this information.


About Promoter Ninja for NPS

Promoter Ninja is the cheapest and simplest NPS email survey tool to monitor customer satisfaction. Upload your customer contact list, customize your NPS survey and send in just a few clicks. Net Promoter Score is "the one number you need to grow", according to Harvard Business Review. Use Promoter Ninja to send multilanguage NPS surveys, without IT supervision and with your own brand image. First 500 surveys are on us! Get the most valuable feedback from your customers, starting at 10USD/mo.


Spotlight_media_placeholder

Promoter Ninja for NPS Features


Promoter Ninja for NPS Reviews Recently Reviewed!

763bbbc49e521f5659d0f8c719c7c593

Easy, simple and does what it has to do, with many expected features

Nov 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Promoter Ninja has a GREAT price for the value, the best on the market as far as I know. It's a simple tool, with nice UX, and pretty simple to customize and start getting results..you can be up and running in 5 minutes after registering, and start getting NPS feedback!

Cons: Sometimes I would like some advanced features. I hope this comes with time as I see it's in constant evolution during the 9 months that we've been using it.

Overall: price, ease of use.

I used Promoter Ninja to measure NPS of the alumni in my online school. It worked perfectly.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I am not a tech person and I could upload my users contacts and send a customized survey in just a few clicks.
I used an existing CSV file that I had with my segmentation criteria. It was very easy to segment the NPS afterwards based on my own data.
I am now improving my online school for teachers based on the feedback I got with Promoter Ninja.

Amazing simple product. It does what it says and it's the cheapest I've found.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The survey setup is extremely easy.
Uploading a CSV is the most flexible way to segment my customer base.
My NPS is measured in real time as customers answer the surveys.

Cons: It would be great if it provided a web version of the survey for users that do not provide e-mail.

Overall: Real-time customer feedback and actionable insights.

Vendor Response

by Hoshinplan Strategy on August 18, 2017

Thanks for the feedback! We are considering adding the website survey.