Who Uses This Software?

Any retailer with an online presence looking to increase customer loyalty with a beautiful and diversified rewards program.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smile.io
  • smile.io
  • Founded 2012
  • Canada

About Smile.io

Smile.io powers reward programs for 15,000 merchants across the globe, making it the most popular ecommerce rewards platform in the world. Create a mobile-friendly program that is equally engaging, fun, and motivating by rewarding your customers with points, VIP status, and referral bonuses. Want to build something truly unique? Have your development team use our API to reward custom actions and create different rewards.


Smile.io Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Smile.io Reviews Recently Reviewed!


Capterra loader

No API unless Enterprise

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.

Cons: 1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around.

2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs.

3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.

Very good referral programs

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We used Smile.io for almost a year at our company. It works very well with both Shopify and Shopify Plus. The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program. , and you can even customize lots of features. We eventually migrated to a different platform that provides more advanced features, but I recommend Smile.io to everyone who owns e-commerce and aims to launch a loyalty program in a short time.

Cons: The APIs are a bit limited if you want to set up an advanced configuration. The customer support is pretty good, but sometimes they don't really solve your problem.

Great reward platform for our customers

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Such a great tool! The UI is fantastic and the functionality of the software enables us to stay in contact with our most loyal customers.

Cons: It should have come out much sooner! I had to suffer through other providers that were far less superior for too long.

Helps to increase sales through loyalty rewards

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up and is visually well-designed. There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.

Cons: The ability to customize this app is limited, even on the more expensive plans. The initial sales rep that I spoke to made it appear to be a lot more customizable than it actually is.

Capterra loader

Viral hack

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to create referral program is priceless!

Cons: I use the free option so I'm limited to fewer options of sharing. I don't think the overall price is fair

Overall: Personal recommendation will forever trump paid ads! Lol trump!

Giving people incentive to share your business with thier friends creates the opportunity for viral success. Make it make sense for your business but make sure you give people the credit they deserve for sharing your businesses content!

Excellent

Sep 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Love the idea of rewarding customers on purchases.

Cons: Haven't found anything to complain about yet!

Overall: Have really enjoyed using this in the store and look forward to having this software continue to grow business.

Feb 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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